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Build modern IT service management skills with accredited, instructor-led ITIL 5 Foundation training in Dar es Salaam. Aligned to the AXELOS (PeopleCert) Version 5.0 syllabus, this programme prepares IT and business professionals to master the ITIL Value System, co-create value, and pass the ITIL 5 Foundation exam with confidence.
Flexible
Training Schedules
Instructor-led
Mode
16
Hours
16
PDUs
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USD 1275
Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
Your Entry into Digital Service Management
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Dar Es Salaam, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
2 days of instructor-led training (16 hours)
16 PDUs on completion of the training
Official PeopleCert ITIL V5 Foundation Digital Courseware
Value stream mapping, Guiding Principles and Continual Improvement Model content
Full-length mock exams in the exact format of the live PeopleCert paper
PeopleCert ITIL V5 Foundation exam voucher
PeopleCert-accredited trainers with real-world delivery experience
Official ITIL V5 Foundation certificate and digital badge valid for 3 years on exam pass
Retake the training within 2 months at no additional cost
Recordings of all training sessions.
of the ITIL Version 5 Foundation Training Course
Do You Qualify for the ITIL V5 Foundation Exam?
Outcomes You Can Take to Work
For Individuals
ITIL 5 Foundation training helps IT and business professionals understand modern digital product and service management and prepare for the ITIL 5 (Version 5.0) exam. It suits service desk staff, IT operations professionals, developers, product owners and anyone new to ITIL. Whether you are moving up from ITIL 4, entering ITSM for the first time, or working alongside digital service teams in Dar es Salaam, the training builds knowledge that employers across telecoms, banking and government value.
If you want a recognised, current-edition credential that travels across sectors and borders, ITIL 5 Foundation is a clear first step. You gain the ITIL Value System, the seven guiding principles and exam readiness, backed by accredited trainers and practice questions.
For Organizations
ITIL 5 group training helps organisations build consistent IT service management capability by equipping teams with the ITIL Value System, guiding principles and value stream thinking. It can be delivered for IT operations, service desks or whole digital functions. For Tanzanian banks, telecoms and public bodies scaling digital services, the training creates a shared language for managing products and services and improving delivery.
If your teams struggle with inconsistent incident, change and service practices, ITIL 5 group training gives them a standardised, current-edition approach. Senior and delivery teams gain a common framework for co-creating and improving value.
The ITIL V5 Foundation exam validates your understanding of ITIL (Version 5), the framework for digital product and service management. The exam covers the nine Foundation topic areas PeopleCert publishes: digital product and service management concepts, value co-creation, the four dimensions of product and service management, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL (Version 5) principles in real-world digital product and service environments.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
Roles This Opens Up
ITIL 5 Foundation is increasingly valued across Dar es Salaam's fast-growing IT economy, where telecoms operators, banks, fintechs and government bodies run large digital service operations. As Tanzania expands its broadband backbone, data centres and 5G networks, employers need people who can manage services the ITIL way. Demand runs from service desk and support roles up to IT service delivery and IT management, and here is what the local market is telling us.
Designation
ITIL Version 5 Foundation Certified Professionals in Dar Es Salaam : Salary Insights and Trends
Hiring Companies in Dar Es Salaam
Glassdoor · PayScale (Tanzania) 2026
Source: Vodacom Tanzania · Airtel Tanzania · NMB Bank · CRDB Bank
ITIL 5 Foundation is more than a certificate. It is a career move for professionals shaping Tanzania's digital services. Join learners who manage services the ITIL way and start your ITIL 5 journey today.
Your Dar Es Salaam Career ShiftTanzania's digital economy is expanding with fintech, 5G and public-sector transformation, and employers increasingly separate professionals who can manage services the ITIL way from those who cannot. Here is which side of that line you want to be on.
Sources: Glassdoor, PayScale, WorldSalaries (Tanzania) 2025-2026.
Step-by-Step Certification Process
The ITIL V5 Foundation certification path in Dar Es Salaam is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
of the ITIL Version 5 Foundation Certification Training
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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Built on the ITIL Value System
Grounded in the official ITIL 5 Foundation Syllabus, the programme builds practical, current-edition service management skills across all nine topic areas. By the end, you can apply ITIL 5 concepts at work and approach the exam with confidence.
Understand what sets digital products and services apart, how value is created across their lifecycle, and why continual improvement sits at the heart of ITIL 5.
Learn how value is co-created with consumers and stakeholders, balancing outcomes, costs, risks, experience and sustainability rather than focusing on outputs alone.
Apply a holistic view across Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers to manage services well.
See how guiding principles, governance, value chain activities, management practices and continual improvement work together as one integrated value system.
Use principles such as focus on value, start where you are, and progress iteratively with feedback to make better day-to-day service decisions.
Grasp the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and how they combine to create value.
Explore how ITIL 5 management practices and the continual improvement model help teams establish consistent, high-quality ways of working.
Identify, map and manage value streams to improve flow, visibility and outcomes, spotting waste and designing better delivery across digital services.
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to strengthen IT service management capabilities, standardise service delivery practices, and support workforce development through customised team learning initiatives. This Corporate ITIL V5 Foundation training programme helps organisations build service-oriented teams and improve operational efficiency.
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Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customised ITIL V5 Foundation coaching and focused exam preparation support.
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Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
USD 1275
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
Your Accredited Partner
As a trusted ITIL Version 5 Foundation training company in Dar es Salaam, Invensis Learning delivers accredited ITIL 5 Foundation training for professionals and organisations that want to build modern IT service management capability and prepare for the ITIL 5 (Version 5.0) exam. As a PeopleCert Accredited Training Organization, we combine experienced trainers, syllabus-aligned courseware, flexible delivery and dedicated support. Whether you enrol as an individual in Dar es Salaam or plan group training for your IT teams, we focus on practical understanding, real-world application and a clear path from study to certified.
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Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL Version 5 Foundation Training Location in Dar Es Salaam
Hyatt Regency Dar es Salaam, Kilimanjaro, Dar Es Salaam
ITIL Version 5 Foundation Training Location in Dar Es Salaam
Dar es Salaam Serena Hotel, Ohio Street, Posta Mpya, Kivukoni, Ilala Municipal, Dar es Salaam, Coastal Zone, 11103, Tanzania
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"The 1st day was good. But not very satisfied with the 2nd day. "
"It was good."
"The trainer has shared simple explanations by providing easy to understand examples when it came to the foundation training and theory. Also, I got a good understanding on what methods should I use when reviewing/ understanding and answering the questions for the Practitioner exam. Overall the 4 days of trainings I believe were fundamentanl in preparing myself for both exams (foundation & practitioner). I feel confident that I got the necessary information to prepare to take the exams. "
"It was a pleasur working and learning from Pritesh Shah. He managed to pick up where I was standing and helped me understand from the ground on. I am very greatful he managed to help me in that way. It is absolutely worth the money."
"Very Knowledgeable Teacher with a very small class size allowed for a good learning experience. "
"Pritesh has good experience and knowledge on the subject. Had a wonderful learning experience."
"I have learned a lot of important things , useful for my work. Very compressed info for 4 days, maybe too short for me as not a native trainee. Thanks a lot for the best trainer , Pritesh , who guided us through and gave us a grate understanding of overall method. "
"the trainer was very knowlegeable"
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ITIL Version 5 Foundation training for individuals and teams. Select a city in Tanzania to view upcoming dates, formats and pricing.
Here's everything you may ask...
ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, value co-creation and the practices that help organisations create and continually improve value in modern digital environments.