Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is Change Management Foundation and Practitioner Certification?Your Route to Leading Change

    The Change Management Foundation and Practitioner (CM-F&P) certification is a globally recognised, two-level qualification that validates your ability to manage the people and culture side of organisational change. This Change Management certification training in Melbourne prepares you across both levels: Foundation builds knowledge of change models and concepts, while Practitioner develops your ability to apply them to real change scenarios. Grounded in the Change Management Body of Knowledge (CMBoK) maintained by the Change Management Institute and the current Change Management Practitioner Guide, the programme covers established frameworks such as ADKAR, Kotter's 8-Step Model, Lewin's model and Bridges' Transition Model. It suits change managers, project managers, HR business partners and transformation leads across Melbourne's banking, government, technology and healthcare sectors. With demand for change professionals in Melbourne at record levels, earning both credentials positions you to lead adoption, reduce resistance and deliver lasting change. Start your certification journey with Invensis Learning.

    What Is Change Management Foundation and Practitioner Certification?Your Route to Leading Change

    Certification Badge

    Key Highlightsof the Change Management Foundation and Practitioner Training Course

    Change Management Foundation and Practitioner Eligibility in MelbourneDo You Qualify for the Change Management F&P Exam?

    Why Earning Both Change Credentials Pays OffFoundation and Practitioner Benefits

    Change Management F&P Exam Format in MelbourneWhat to expect on exam day

    The Change Management Foundation and Practitioner exams in Melbourne assess your understanding of change management principles and your ability to apply them in real-world organizational environments. The Foundation exam focuses on core concepts, terminology, and frameworks through multiple-choice questions, while the Practitioner exam evaluates your ability to analyze scenarios and apply change management techniques to practical business situations. Understanding the structure, duration, and passing requirements of both exams helps candidates prepare effectively and approach certification with confidence.

    Change Management F&P Certification Cost in Melbourne

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your Change Management Career Outlook in MelbourneRoles, Demand and Pay

    Change management has become one of Melbourne's most in-demand disciplines, as banks, government agencies, universities and technology firms run large digital, regulatory and restructuring programmes. Certified practitioners who can drive adoption and manage resistance are sought after, from Change Analyst through to Organisational Change Manager, Change Lead and Head of Change. Here is what the Melbourne market is telling us right now.

    What Is Driving Change Management Demand in Melbourne

    Change management is more than a framework. It is the capability that makes transformation stick. Join Melbourne professionals who lead adoption and reduce resistance. Start your certification journey today.

    Your Melbourne Career Transformation

    Your Career Before and After Certification

    The Change Management Shift

    Melbourne's transformation market is expanding with digital, regulatory and infrastructure investment, and employers increasingly separate certified change leaders from the rest. Here is which side of that line you want to be on.

    Sources: SalaryExpert, Glassdoor, Indeed, SEEK (Melbourne and Australia) 2026.

    How to Get Change Management F&P Certified in MelbourneStep-by-Step Certification Process

    Embark on the road to Change Management certification exam success in Melbourne. The certification path is a structured two-exam track: complete the 5-day Invensis Learning training, sit the Foundation exam (50 MCQ / 40 min / 50% pass / closed book), then the Practitioner exam (4 case-study questions / 2.5 hours / 50% pass / objective testing). On passing both, you earn the Change Management Foundation and Practitioner credentials.

    Step 1: Eligibility Check

    Begin your Change Management journey by conducting an eligibility check. This step ensures you have the foundational knowledge to maximize the upcoming training.

    Step 2: Exam Preparation

    Dive into comprehensive study materials, practice exams, and expert-authored guides that equip you with the insights and skills needed for the Change Management certification.

    Step 3: Learn

    Enroll in our expert-led Change Management Courses Live Online and embark on a transformative learning experience. Equip yourself with the tools to confidently lead change initiatives and become a change agent within your organization.

    Step 4: Prepare for the Examinations

    Strengthen your readiness using practice questions, mock examinations, case-study exercises, revision plans, and guided learning activities. This stage serves as focused Change Management F&P exam prep training designed to improve confidence and examination performance

    Step 5: Take Exam

    Sit for the Change Management Foundation exam (50 MCQ, 40 min, 50% pass, closed book) and the Practitioner exam (4 case-study questions, 2.5 hours, 50% pass, objective testing). Your efforts culminate as you sit for the Change Management certification exams.

    Step 6: Exam Results

    Once you've completed the exam, it's time to eagerly await your results. Regardless of the outcome, take this moment to reflect on your journey and plan your next change-management engagement.

    Module 1: Individual Change

    • Understanding change models
    • A Behavioral Approach to Change
    • Cognitive and Psychodynamic Approach to Change
    • Perspectives about Humanistic Psychology

    Module 2: Team Change

    • Understanding the Nature of theme models
    • Identify leadership issues in Change
    • Learning how to improve team effectiveness. Also, how individuals affect team dynamics
    • Learn Tuckman's model of team change and the development changes teams go through

    Module 3: Organizational Change

    • Understanding the various organizational metaphors, like Flux and Transformation organizational metaphor
    • Learn the eight-step model for transforming your organization
    • Identify the three phases in transition management and distinguish between a planned and transitional change
    • Understand the process involved when managing Change

    Module 4: Leading Change

    • What is the leader's role in the key organizational metaphors
    • Learn the role of a leader in Change Management
    • Identify the leadership focus for the various phases of Change
    • Learn the Goleman leadership skills and practices

    Module 1: Individual Change

    • The defining features of models which describe how people learn:
    • The learning process and the learning dip; the Gestalt terms ‘foreground’ and ‘background’; the sequence of the learning process (conscious/unconscious incompetence to unconscious competence)
    • The stages and sequence of the ‘learning cycle’ (Kolb) and the related learning styles
    • The perspectives associated with the cognitive approach to change
    • Achieving results and setting goals; the ‘well-formed outcome’; the sequence which connects self-concept to results
    • Techniques for changing beliefs and performance
    • The perspectives associated with the psychodynamic approach to change
    • The sequences and terms used in theories using the idea of a ‘change curve’ (Kubler-Ross; Adams, Hayes and Hopson
    • The sequences and terms used in the Virginia Satir model and critical points in the change process (Satir; Weinberg)
    • The perspectives associated with the humanistic psychology approach to change
    • The levels and terms used in the hierarchy of needs (Maslow)
    • The three ‘crucial conditions’ to bring about growth and development with individuals within organizations and process of change (Rogers and the path to personal growth)
    • The Gestalt approach to individual and organizational change; the terms used and sequence of the Gestalt cycle (Perls; Nevis)
    • The individual personality ‘preferences’ identified by the MBTITM and the responses of four types of individuals to change (Myers and Briggs)
    • The factors that influence how to manage change in self and others
    • Propensity for change – five factors (Cameron and Green)
    • The stages and terms used in the transformative change model and factors causing resistance to change (Schein)
    • How managers and change agents can help others to change
    • The theories and models about the nature of teams
    • What is a group and when is it a team? (Various)
    • Why we need teams and the relationship between uncertainty and teamwork (Casey) 3. Types of organizational teams (Cameron and Green)
    • How to Improve Team Effectiveness. The five elements that contribute to the level of a team’s effectiveness or ineffectiveness (Glaser and Glaser)
    • Tuckman’s model of team change and the stages of development that teams go through
    • Leadership Issues in Team Change. The phases that groups go through and the challenges for leaders (Bion and Turquet) (see Appendix A, Note 1)
    • How individuals affect team dynamics
    • MBTI and Teams
    • Similarity and difference between individuals within teams (McCaulley) 3. Team types (Belbin)

    Module 2: Team Change

    • The elements of theories and models about how individuals affect team dynamics
    • How team members with different MBTI react to one another in teams and their attitudes to change
    • The advantages and disadvantages of similarity and difference between individuals within teams (McCaulley)
    • The contributions and allowable weaknesses of people playing different team roles (Belbin)
    • How team effectiveness can be improved during change using: Glaser and Glaser’s five elements (defined in 0202); Tuckman’s model of team change (defined in 0203); Bion and Turquet’s leadership issues (defined in 0204); the John Adair model; the team leader’s role and behaviors; facilitation; and action learning.
    • How different types of teams and different individuals within teams affect the way teams react to change (as identified in 0201 and 0205)

    Module 3: Organizational Change

    • The key beliefs and assumptions associated with the Machine organizational metaphor (Morgan)
    • The key beliefs and assumptions associated with the Political Systems organizational metaphor (Morgan)
    • The key beliefs and assumptions associated with the Organisms organizational metaphor (Morgan)
    • The key beliefs and assumptions associated with the Flux and Transformation organizational metaphor (Morgan)
    • The underlying principles behind understanding the driving forces and resisting forces in any situation if change is to happen:
    • Force Field Analysis, examining the driving and resisting forces (Lewin)
    • Three-step model of organizational change (Lewin)
    • The factors in the change formula (Beckhard and Harris)
    • The four phases of planned change that draws on the disciplines of project management (Bullock and Batten)
    • The Eight Step Model for transforming your organization (Kotter) (Note: Fig.3.3 on P127 is not examined)
    • The four components in the congruence model that draws on the socio-technical view of organizations and addresses the dynamics of what happens in an organization when we try to change it. (Nadler and Tushman)
    • The three phases in managing transition and the distinction between planned change and transition (Bridges)
    • The “principles of environmental systems” for how organizations operate and its relevance to sustaining and renewing organizational change (Senge et al)

    Module 4: Leading Change

    • The leader’s role linked to each of the four key organizational metaphors
    • The description of visionary leadership including
    • The characteristics of visionary leaders (Bennis)
    • What leaders really do (Kotter)
    • The characteristics of other theories on leadership approaches
    • Transformational and transactional leadership (Bass; Bryman)
    • Story telling leadership (Gardner)
    • Adaptive leadership (Heifitz and Laurie)
    • Connective leadership (Lipman-Blumen) (Note: Leadership for the 21st century and Table 4.3 are not examined)
    • The characteristics of other theories on leadership approaches
    • Transformational and transactional leadership (Bass; Bryman)
    • Story telling leadership (Gardner)
    • Adaptive leadership (Heifitz and Laurie) 4. Connective leadership (Lipman-Blumen) (Note: Leadership for the 21st century and Table 4.3 are not examined)
    • The leadership styles and skills (Goleman)
    • Leadership styles that get results
    • Emotional competencies for leaders
    • The different leadership focus for different phases of change:
    • Kotter’s recommended actions for the first four change steps in leading change
    • Learning how to persevere (Kanter)
    • Leading people through transition (Bridges) (Note: Inner and outer leadership, Table 4.6, P185-6 not examined at Foundation level)
    • The importance of self-knowledge and inner resources:
    • The role of self-knowledge (Bennis)
    • Characteristics of principle-centered leaders (Covey)
    • Covey’s seven habits (Note: Erikson, Table 4.8 is not examined)

    Course Curriculumof the Change Management Foundation and Practitioner Certification Training

    The Change Management F&P curriculum follows the official Change Management Body of Knowledge (CMBoK) and covers Individual, Team, Organizational, and Leading Change at both Foundation and Practitioner depth.

    Change Management Foundation Course Curriculum

    Change Management Practitioner Course Curriculum

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    The Change Skills You Will BuildAcross Both Certification Levels

    This programme builds knowledge across the five Change Management syllabus areas at Foundation level, then develops your ability to apply them to real scenarios at Practitioner level. By the end you can plan, lead and embed organisational change.

    Lead Individuals Through Change

    You will master the people side of change across both levels, starting with individuals: apply ADKAR and Bridges' Transition Model to move people from awareness to reinforcement, diagnose where change stalls, and build resilience against change saturation.

    Drive Organisational Change

    Select and apply Lewin's model, Kotter's 8-Step Model and McKinsey 7-S to real change scenarios, assess organisational readiness, and diagnose culture as an enabler or barrier to change.

    Engage Stakeholders and Communicate

    Map stakeholders with power and interest tools, build targeted engagement strategies, and design change communication plans that address rumour, ambiguity and resistance.

    Plan and Deliver Change Practice

    Run change impact assessments, build a complete change management plan covering training and resistance, and embed change so it sustains long after go-live.

    Manage Yourself as a Practitioner

    Apply emotional intelligence, coaching and facilitation skills, navigate ethical dilemmas, and use reflective practice to grow as a change professional.

    Pass Both Exams with Confidence

    Prepare for the closed-book Foundation exam and the open-book, scenario-based Practitioner exam, practising efficient navigation of the Change Management Practitioner Guide under timed conditions.

    Who Should TakeChange Management F&P Certification Training in Australia?

    Change Leaders

    Change Project Managers

    Transformation Managers

    Business Change Managers

    Operational Line Managers

    Project Team Members

    HR Representatives

    Business Managers

    Project and Program Managers

    Who Can Take This Certification Training

    Change Management F&P Training Optionsfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online sessions, team-based learning, or personalized coaching, choose the option that best supports your Change Management Foundation & Practitioner learning journey.

    Change Management Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    AUD 2410

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual Change Management F&P training option provides flexibility while maintaining direct engagement with experienced trainers.

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Change Management Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom Change Management F&P training format combines expert guidance, peer interaction, and practical exercises to create an engaging learning experience.

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Change Management Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build change leadership capabilities, improve transformation outcomes, and support workforce development through structured learning initiatives. This format is ideal for Change Management F&P training for companies in Melbourne seeking to equip teams with practical change management skills.

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Change Management Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides Change Management F&P coaching for professionals seeking individualized support with certification preparation, stakeholder engagement strategies, and organizational change initiatives.

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Change Management Live Virtual Training

    Change Management Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    AUD 2410

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual Change Management F&P training option provides flexibility while maintaining direct engagement with experienced trainers.

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Change Management Certification Training in Melbourne with InvensisExpert-Led, Flexible Learning

    As a trusted training company, Invensis Learning delivers structured Change Management Foundation and Practitioner training for individual professionals and organisations building change capability in Melbourne. Our programmes combine experienced trainers, flexible delivery formats, organised courseware aligned to the CMBoK, and dedicated learner support for both exams. Whether you enrol as an individual or plan corporate training for your team, you get a professional learning experience built around practical understanding, real-world application and a clear path from study to two certifications.

    • ISO 9001:2015 and ISO 27001:2022 certified training organisation
    • Experienced trainers with real change management practice
    • Live virtual, classroom and onsite corporate delivery
    • Dual Foundation and Practitioner exam preparation and mock exams
    • Industry-driven case studies grounded in real change scenarios
    • 40-hour combined programme covering both certification levels
    • Dedicated learner support before, during and after training
    • Trusted by professionals and organisations across 100+ countries

    1-to-1

    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    100+

    Countries Served

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    Quality Management

    ISO 9001:2015 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

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    Change Management Foundation and Practitioner Training Locations in MelbourneInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts

    Change Management Foundation and Practitioner Training Location in Melbourne

    Crown Towers Melbourne, 8 Whiteman St, Southbank VIC 3006

    Change Management Foundation and Practitioner Training Location in Melbourne

    Grand Hyatt Melbourne, 123 Collins St, Melbourne VIC 3000

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    Corporate Change Management TrainingFor Melbourne Teams

    • Upskill whole teams in change management at once
    • Onsite, live virtual or hybrid delivery across Melbourne
    • Customised case studies aligned to your transformation
    • Builds a shared change language across the organisation
    • Dual Foundation and Practitioner exam preparation for teams
    • Flexible scheduling around business availability
    • Dedicated coordination and progress reporting

    Trusted by Leading Organisations

    ANZNABTelstraAustralia PostMedibankTransurban

    What Our Learners Say

    Cleared Both Exams First Time

    "The Foundation and Practitioner training gave me a real command of ADKAR and Kotter. The open-book Practitioner practice was invaluable, and I applied the models to my transformation project the very next week."

    Emily Watson

    Change Analyst

    0/0

    Confident Leading Change

    "I now approach stakeholder engagement and resistance with a structured method instead of guesswork. The scenario-based sessions mirrored the real change challenges I face at work in Melbourne."

    Daniel Nguyen

    Organisational Change Manager

    0/0

    Practical and Well Structured

    "Practical, well structured and easy to follow even as someone new to formal change management. The trainer connected every model back to real organisational situations."

    Sophie Clarke

    Project Manager

    0/0

    Upskilled Our Whole PMO

    "We put our whole PMO through the combined programme. It gave the team one shared change language, and adoption on our finance transformation improved noticeably afterwards."

    Michael Barton

    Head of Transformation, Banking

    0/0

    Standardised Our Change Approach

    "The onsite corporate delivery was tailored to our service redesign. Our change and HR teams now plan engagement and communication consistently across projects."

    Rebecca Hughes

    L&D Manager, Government Agency

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    It is a two-level qualification covering the models, tools and practices needed to manage the people side of organisational change. Foundation validates your knowledge of change concepts and models, while Practitioner validates your ability to apply them to real change scenarios. Both must be passed to hold both credentials.

    General

    What is the Change Management Foundation and Practitioner certification?

    It is a two-level qualification covering the models, tools and practices needed to manage the people side of organisational change. Foundation validates your knowledge of change concepts and models, while Practitioner validates your ability to apply them to real change scenarios. Both must be passed to hold both credentials.

    Is Change Management certification worth it in Melbourne?

    Yes. Demand for change professionals in Melbourne is at record levels across banking, government, technology and healthcare, and change managers average around A$150,700 a year. Holding both credentials helps you stand out and lead adoption on transformation programmes.

    Who should take this Change Management course?

    It suits change managers, project and programme managers, HR business partners, organisational development practitioners, consultants and leaders sponsoring change. No prior change management experience is required to start at Foundation level.

    What are the prerequisites for the certification?

    Foundation has no formal prerequisites and is open to all. To sit the Practitioner exam you must hold Change Management Foundation or an accepted equivalent, so the levels are usually taken in sequence.

    Which change models does the course cover?

    The syllabus covers a broad range of models, including ADKAR, Kotter's 8-Step Model, Lewin's Three-Step Model, Bridges' Transition Model, the McKinsey 7-S Framework, Schein's culture model, Goleman's emotional intelligence model and Cialdini's principles of influence.

    Pricing

    How much does the training cost in Melbourne?

    Course fees vary by format and schedule, and a detailed quote is available on request. The fee covers instructor-led training, courseware and dual exam preparation, while the exam fees are billed separately. Request a quote to see current pricing.

    What is included in the course fee?

    The fee typically includes CMBoK-aligned courseware, industry case studies, mock exams and practice questions, guidance for both the Foundation and Practitioner exams, and learner support. Confirm current inclusions when you enrol.

    Are the exam fees included in the price?

    Exam fees vary by region and purchasing channel, so verify current inclusion when you enrol. The Foundation and Practitioner exams are two separate examinations, and both must be passed to hold both credentials.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for PMOs, change teams and leadership groups in Melbourne. Contact us for a tailored quote for your team.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What if I do not pass an exam the first time?

    Both exams have a 50% pass mark, and our mock exams and trainer guidance are designed to get you ready first time. If you need to resit, ask about retake options and policy when you enrol.

    What is the format of the Foundation exam?

    The Foundation exam has 50 multiple-choice questions to be completed in 40 minutes. It is closed book, and the pass mark is 50%, which is 25 out of 50 correct.

    What is the format of the Practitioner exam?

    The Practitioner exam has 5 scenario-based sections, each worth 16 marks for 80 marks in total, over 2.5 hours. It is open book, and the pass mark is 50%, which is 40 out of 80 marks.

    What does open book mean for the Practitioner exam?

    The Change Management Practitioner Guide is permitted during the Practitioner exam. However, the scenario-based sections require analysis and judgement, so you cannot simply look up answers. Efficient guide navigation and deep method knowledge are both essential.

    How are the exams delivered and what standard are they based on?

    Both exams are delivered by online proctoring or at an authorised test centre, usually at the end of each level. They are based on the Change Management Foundation and Practitioner Exam Syllabi and the current Change Management Practitioner Guide, aligned to the CMBoK.

    Course Content

    Can a beginner take this course?

    Yes. Foundation has no prerequisites and is beginner friendly, building change knowledge from first principles. The training then develops your ability to apply that knowledge to real scenarios at Practitioner level.

    What topics are covered in the training?

    The training covers the five Change Management syllabus areas: Change and the Individual, Change and the Organisation, Communication and Stakeholder Engagement, Change Practice, and Personal and Professional Management, at both knowledge and applied levels.

    Are practice questions and mock exams included?

    Yes. The programme includes Foundation and Practitioner practice questions and mock exams, plus scenario-based practice using open-book technique, to help you identify weak areas and build exam readiness.

    What learning materials are provided?

    You receive CMBoK-aligned courseware, industry-driven case studies illustrating change models and stakeholder engagement, mock exams, and practice questions for both levels of the certification.

    Is the courseware aligned to the current syllabus?

    Yes. The courseware is aligned to the current Change Management Foundation and Practitioner Exam Syllabi and the Change Management Practitioner Guide, drawing on the Change Management Body of Knowledge maintained by the Change Management Institute.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website, choose your format, and receive access to schedules and learning resources. New batches run regularly in live virtual and classroom formats. See upcoming schedules or talk to a learning advisor to get started.

    What training formats are available?

    We offer live virtual instructor-led training, classroom training, and customised corporate group training that can be delivered onsite in Melbourne, so you can choose the format that fits your schedule.

    How is the combined programme structured?

    The combined programme is delivered as 40 hours of instructor-led training. Foundation content is typically covered first, followed by Practitioner content and the applied, scenario-based sessions, with the two exams taken at the end of each level.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans let you attend the training again. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.