Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation Certification?UntitledYour Entry into Modern Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme from AXELOS, delivered globally by PeopleCert. It introduces the core concepts of digital product and service management, the ITIL Value System and the practices that help organisations create and continually improve value. This ITIL 5 Foundation certification training in Chile gives IT and business professionals a clear, structured route from learning to a recognised credential. ITIL 5 is the latest edition of the world's most widely adopted IT service management framework. It builds on ITIL 4 with a stronger focus on digital products and services, the full product and service lifecycle, and value stream mapping, making it directly relevant to how Chilean banks, miners, telecoms and IT services firms now run technology. With no formal prerequisites, the credential suits service desk staff, support analysts, IT operations professionals and managers across Santiago and the wider Chilean market. Get certified with Invensis Learning and take a confident first step into modern service management.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Chile, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation Certification?Your Entry into Modern Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Chile, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in ChileDo You Qualify for the ITIL V5 Foundation Exam?

    The Value of Getting ITIL 5 CertifiedFor Professionals and Organisations

    ITIL V5 Foundation Exam Format in ChileWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Chile

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITIL 5 Foundation Careers in ChileRoles, Demand and Earnings

    ITIL 5 Foundation has become a sought-after credential across Chile as banks, miners, telecoms, retailers and IT services firms modernise how they run digital services. With major cloud investments landing in Santiago and the national Chile Digital 2035 agenda underway, employers increasingly want professionals who can manage services to a recognised standard. Demand spans the service management ladder, from service desk roles through to IT service and operations managers, and here is what the market is telling us right now.

    Market Forces Making ITIL 5 Skills Essential in Chile

    ITIL 5 Foundation is more than a credential. It is a practical toolkit for running modern digital services. Join professionals in Chile building the skills employers are hiring for. Start your journey today.

    Your Chile Career Transformation

    Your Career Before and After ITIL 5 Foundation

    The Shift Certified Skills Deliver

    Chile's IT sector is modernising fast, and employers increasingly separate professionals who can run services to a recognised standard from those who cannot. Here is which side of that line you want to be on.

    Sources: ERI SalaryExpert, Glassdoor, IT Workers (Chile) 2026.

    How to Get ITIL V5 Founfdation Certified in ChileStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Chile is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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    Capabilities You Will Master in ITIL 5 FoundationThe Core Skills of Modern ITSM

    This ITIL 5 Foundation training builds practical, exam-ready understanding of modern digital service management. By the end, you can explain the ITIL Value System, the guiding principles and the practices that help organisations create and improve value.

    Digital Product and Service Management

    Skills covered in ITIL 5 Foundation start here: understand what digital products and services are, how value is created in digital environments, and why continual improvement runs through the whole lifecycle.

    Value Co-Creation

    Learn how value is created together by providers, consumers and stakeholders, balancing outcomes, costs, risks, experience and sustainability across modern digital services.

    The Four Dimensions of Service Management

    Apply the four dimensions, organisations and people, value streams and processes, information and technology, and partners and suppliers, for a holistic view of service management.

    Value System and Guiding Principles

    Understand how the ITIL Value System brings together governance, practices and improvement, and apply the seven guiding principles to real-world decisions.

    The Product and Service Lifecycle

    Follow products and services from discovery and design through build, operation, and delivery and support, and see how each stage creates and sustains value.

    Management Practices and Value Streams

    Explore ITIL's management practices, continual improvement, and value stream mapping and management that keep digital services efficient and effective.

    Who Should TakeITIL V5 Foundation Certification Training in Chile?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1245

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

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    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1245

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in ChileAccredited, Expert-Led, Flexible

    Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations in Chile that want to build dependable service management capability and prepare for the PeopleCert exam. Our programmes combine accredited, experienced trainers, flexible delivery formats, organised courseware aligned to the latest syllabus, and learner-focused support. Whether you are enrolling as an individual or planning corporate training for your team, Invensis Learning, a trusted ITIL Version 5 Foundation training company in Chile, provides a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • Accredited training partner for PeopleCert and AXELOS
    • Experienced, certified trainers with real service management practice
    • Live online, classroom and self-paced learning to fit your schedule
    • Courseware aligned to the current ITIL 5 Version 5.0 syllabus
    • Exam preparation support, practice questions and practical exercises
    • Dedicated learner support before, during and after training
    • Customised corporate training for teams across Chile
    • ISO 9001 and ISO 27001 certified training delivery

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    Accredited Trainers Globally

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    Rated by Learners Worldwide

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    ISO 27001:2022 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in ChileInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Chile

    Santiago, Provincia de Santiago, Región Metropolitana de Santiago, 8320000, Chile

    ITIL Version 5 Foundation Training Location in Chile

    Sheraton Santiago Hotel & Convention Center, Chile

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    Corporate ITIL 5 Foundation Training in ChileFor Service Teams

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    • Suitable for small, medium and large IT teams
    • Customised schedules based on team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Trainers with real service management and industry experience
    • Role-based examples relevant to Chilean IT operations
    • Dedicated coordination and support for group programmes
    • Scalable delivery for teams across Chile and abroad

    Trusted by Leading Organisations

    SondaEntelBanco De ChileFalabellaCodelcoBancoEstado

    What Our Learners Say

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    Clear Path from Learning to Certified

    "The ITIL 5 Foundation course made the Value System and guiding principles genuinely easy to follow. I passed the exam first time and now use the practices every day at our service desk in Santiago."

    Matias Rojas

    IT Support Analyst

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    Helped Me Move up from Support

    "Practical sessions and well-structured material. The trainer connected every concept to real incidents and changes, which helped me step up into a team lead role much faster."

    Camila Fuentes

    Service Desk Team Lead

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    A Solid Grounding in Service Management

    "I finally understand how the four dimensions and the product and service lifecycle fit together. The course gave me a vocabulary I now share with the rest of my IT team."

    Felipe Araya

    Systems Administrator

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    Consistent Service Practice Across the Team

    "We trained our operations team with Invensis Learning and the impact was immediate. Incident and change handling became more consistent, and the live virtual format fitted our shift patterns perfectly."

    Daniela Soto

    IT Operations Manager, Banking Sector

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    Reliable Corporate Training Partner

    "As an L&D lead I needed a provider who could standardise service management across departments. The customised corporate sessions were professional, well paced and aligned to the latest ITIL 5 syllabus."

    Andres Morales

    Learning and Development Lead, IT Services Firm

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    We also deliver ITIL Version 5 Foundation Certification Trainingacross multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, delivered by PeopleCert. It introduces digital product and service management, the ITIL Value System and the practices organisations use to create and improve value. It is ideal for IT and business professionals at any stage.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, delivered by PeopleCert. It introduces digital product and service management, the ITIL Value System and the practices organisations use to create and improve value. It is ideal for IT and business professionals at any stage.

    Is ITIL 5 Foundation worth it for professionals in Chile?

    Yes. As Chile's banks, miners, telecoms and IT services firms modernise their digital services, employers increasingly value professionals who can manage services to a recognised standard. The credential is reported to carry a pay premium for certified staff and opens roles from service desk to service manager.

    Who should take ITIL 5 Foundation?

    ITIL 5 Foundation suits service desk staff, support analysts, system administrators, IT operations professionals and managers, as well as business professionals who work with IT services. There are no formal prerequisites, so beginners are welcome.

    Do I need any prerequisites for ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all. No prior ITIL or service management knowledge is required, which makes it a practical first step into modern service management.

    How long is the ITIL 5 Foundation certification valid?

    The ITIL 5 Foundation certification is valid for three years. To keep it current, you renew it within each three-year cycle by earning 60 CPD (Continuing Professional Development) points, as specified by PeopleCert.

    Pricing

    How much does ITIL 5 Foundation training cost in Chile?

    Training is usually purchased as a combined training and exam package, and pricing varies by format and provider, so it is available on request. The PeopleCert exam fee is billed separately under regional pricing. Request a quote for current Chile pricing.

    What is included in the course fee?

    The training fee typically includes accredited courseware aligned to the latest syllabus, practice questions, exercises, exam preparation support, learner support and a course completion certificate. Speak with a learning advisor to confirm what each package includes.

    Is the exam fee included in the training price?

    It depends on the package. ITIL 5 Foundation is often sold as a training and exam bundle, but the PeopleCert exam fee can also be billed separately under regional pricing. Ask for a quote to see the exact inclusions for your chosen format.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT teams, service desks and operations functions in Chile. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Talk to a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book and uses multiple-choice, single-answer questions based on the ITIL 5 Version 5.0 syllabus. It covers nine topic areas, from the ITIL Value System to continual improvement and value stream management.

    How many questions are on the exam and how long is it?

    The exam has 40 multiple-choice questions and lasts 60 minutes. It is taken closed book, so preparation should focus on understanding the key concepts across all nine topic areas.

    What is the passing score for ITIL 5 Foundation?

    The passing score is 65%, which means answering at least 26 of the 40 questions correctly. Broad understanding across the syllabus is the most reliable way to pass.

    How and where do I take the ITIL 5 Foundation exam?

    You can sit the exam online through PeopleCert's OnVUE online proctoring, available 24/7, or at a PeopleCert authorised test centre. This gives candidates in Chile the flexibility to test from home, the office or a centre.

    What if I do not pass on the first attempt?

    You can retake the exam. Our training includes preparation support and practice questions to help you build readiness across all topic areas, and a learning advisor can guide you on rebooking through PeopleCert.

    Course Content

    What topics does the ITIL 5 Foundation course cover?

    The course covers the nine ITIL 5 topic areas, including digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream management.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the current ITIL 5 Version 5.0 syllabus published by PeopleCert and AXELOS, so you learn the most up-to-date framework for digital product and service management.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is an entry-level qualification with no prerequisites, designed to be accessible to beginners. The training builds concepts step by step with practical examples and exercises.

    What learning materials are provided?

    You receive accredited ITIL 5 Foundation courseware, practice questions, exercises and exam preparation resources, along with trainer guidance throughout the programme to reinforce understanding.

    Is the training available online in Chile?

    Yes. We offer ITIL 5 Foundation training online as live virtual instructor-led sessions, as well as classroom and self-paced options, so learners across Chile can choose the format that fits their schedule.

    Enrollment

    How do I enrol in ITIL 5 Foundation training in Chile?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer live virtual instructor-led training (online), classroom training, self-paced e-learning and customised corporate group training, so you can pick the option that best matches your schedule and learning style.

    When are the upcoming ITIL 5 batches?

    New batches run regularly across live online and classroom formats. View upcoming schedules on our website or speak with a learning advisor to find a start date that works for you in Chile.

    Can I reschedule or transfer my batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans include the ability to attend the training again. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.