From Study to Certified
Build modern IT service management skills with accredited, instructor-led ITIL Version 5 Foundation certification training in Costa Rica. This programme prepares IT and business professionals to master the ITIL Value System, the four dimensions and the guiding principles, and to pass the PeopleCert ITIL 5 Foundation exam in flexible live online and in-person formats.
Flexible
Training Schedules
Instructor-led
Mode
16
Hours
16
PDUs
5K+ already enrolled
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Starts from
USD 1275
Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
Your Entry into Digital Service Management
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Costa Rica, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
2 days of instructor-led training (16 hours)
16 PDUs on completion of the training
Official PeopleCert ITIL V5 Foundation Digital Courseware
Value stream mapping, Guiding Principles and Continual Improvement Model content
Full-length mock exams in the exact format of the live PeopleCert paper
PeopleCert ITIL V5 Foundation exam voucher
PeopleCert-accredited trainers with real-world delivery experience
Official ITIL V5 Foundation certificate and digital badge valid for 3 years on exam pass
Retake the training within 2 months at no additional cost
Recordings of all training sessions.
of the ITIL Version 5 Foundation Training Course
Do You Qualify for the ITIL V5 Foundation Exam?
Outcomes That Move Your Career Forward
For Individuals
ITIL 5 Foundation training helps IT and business professionals build a shared language for modern service management and earn a globally recognised AXELOS credential. The certification suits service desk staff, support analysts, and IT operations and delivery professionals. Whether you are entering IT service management, formalising existing experience, or working in a shared services or GBS centre in Costa Rica, this training builds capabilities that employers value.
If you want a recognised first credential that opens IT service management roles, ITIL 5 Foundation is a clear starting point. You gain the ITIL Value System, the guiding principles and exam readiness on a supported path to certification.
For Organizations
ITIL 5 Foundation group training helps organisations standardise IT service management across teams by giving staff a common framework and vocabulary. It can be delivered for service desks, IT operations and delivery teams. For service providers and GBS centres looking to improve service quality and meet SLAs, this training offers a scalable, consistent foundation.
If your teams manage services in different ways, ITIL 5 Foundation creates a shared approach to value, governance and continual improvement. Service operations gain consistency, fewer escalations and clearer accountability.
The ITIL V5 Foundation exam validates your understanding of ITIL (Version 5), the framework for digital product and service management. The exam covers the nine Foundation topic areas PeopleCert publishes: digital product and service management concepts, value co-creation, the four dimensions of product and service management, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL (Version 5) principles in real-world digital product and service environments.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
Roles, Demand and Earning Power
ITIL 5 Foundation has become a baseline credential for IT service management careers across Costa Rica, valued by the shared services, GBS and BPO employers that run service desks and delivery operations for North America. As more than 350 multinationals scale operations and adopt cloud and automation, certified service management professionals are increasingly sought. Demand runs from service desk analyst to service delivery and IT manager, and here is what the market is telling us right now.
Designation
ITIL Version 5 Foundation Certified Professionals in Costa Rica : Salary Insights and Trends
Hiring Companies in Costa Rica
SalaryExpert / ERI (Help Desk Analyst), Costa Rica 2026
Source: Concentrix · Amazon · IBM · DHL
ITIL 5 Foundation is more than a credential. It is a fast route into IT service management roles across Costa Rica's growing services sector. Start your journey today.
Your Costa Rica Career TransformationCosta Rica's shared services and global business services sector keeps expanding, and employers increasingly separate certified service management professionals from the rest. Here is which side of that line you want to be on.
Sources: SalaryExpert (ERI), PayScale, Glassdoor (Costa Rica) 2026.
Step-by-Step Certification Process
The ITIL V5 Foundation certification path in Costa Rica is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
of the ITIL Version 5 Foundation Certification Training
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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Capabilities You Apply at Work
ITIL 5 Foundation training teaches you the core concepts of modern IT service management: the ITIL Value System, the four dimensions, the guiding principles, the product and service lifecycle and key management practices. By the end you can speak the language of service management and apply ITIL thinking at work.
Understand how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement to create value.
Apply the four dimensions, organisations and people, value streams and processes, information and technology, and partners and suppliers, to manage services holistically.
Use principles such as focus on value, start where you are, and progress iteratively with feedback to make better decisions in real digital environments.
Follow products and services from discovery and design through build, operation, and delivery and support, and see how each stage creates and sustains value.
Learn how ITIL management practices support consistent, effective ways of working across service desks, IT operations and delivery teams.
Embed continual improvement and use value stream mapping to reduce waste and keep services aligned to changing business and customer needs.
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to strengthen IT service management capabilities, standardise service delivery practices, and support workforce development through customised team learning initiatives. This Corporate ITIL V5 Foundation training programme helps organisations build service-oriented teams and improve operational efficiency.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customised ITIL V5 Foundation coaching and focused exam preparation support.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
USD 1275
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
Accredited and Learner-First
As a trusted ITIL Version 5 Foundation training company in Costa Rica, Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations building IT service management capability and preparing for the PeopleCert exam. Our programmes combine experienced, accredited trainers, flexible delivery, organised courseware and learner-focused support. Whether you enrol as an individual or plan corporate training for your team in Costa Rica, Invensis Learning provides a professional learning experience built around practical understanding, real-world application and exam readiness.
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Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL Version 5 Foundation Training Location in Costa Rica
InterContinental Costa Rica at Multiplaza Mall, Costa Rica
ITIL Version 5 Foundation Training Location in Costa Rica
Hotel Marriott Hacienda Belén, Calle 9, Oficentro El Cafetal, La Asunción, Belén, Heredia, 40703, Costa Rica
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"Thanks to the training. I passed the exam on the first try and was promoted to IT Service Desk Manager's. The certification gave me the confidence and knowledge to excel in my new role, demonstrating my commitment to best practices."
David Miller
(4.7/5)
"Well structured training. Liked the Part which had Agile as dedicated slide and linkages later by Trainer - Mr. Pritesh Shah. With lot of Examples at each stage. "
"The resources are very helpful and my trainer, Pritesh Shah was knowledgeable and made sure the class understood all concepts with patience and extra attention to detail."
"The course was delivered at very high professional level. With Clear explanation of even most complex topics. The instructor was knowledgeable, patient, and always ready to support and answer questions and genuinely appreciated me as engaged participant. I'm satisfied with the training and would highly recommend it to anyone looking to gain practical high quality knowledge. "
"good experince with this training, and make make new knowledge about solving problem"
"The Info section on Invensis Learning website is what I exactly wanted. Thanks for putting all the information in one place."
"I had a great two days of training with Pritesh Shah. He was very patient with teaching the proper terms and providing real world examples for better understanding. I was the only one in the class and I felt very much accommodated to my learning style and how I can absorb information better. Every question I had was explained thoroughly to me."
"The instructor was exceptionally clear in their explanations and patiently repeated any concepts I struggled to understand, ensuring a smooth learning experience. I highly recommend Invensis for their outstanding teaching approach and commitment to student success"
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Here's everything you may ask...
Yes. ITIL 5 Foundation is a globally recognised, entry-level IT service management credential valued by the shared services, GBS and BPO employers that dominate Costa Rica's tech sector. It opens service desk, support and service delivery roles and proves you can apply modern service management thinking.
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