From Study to Certified
Build modern IT service management skills with accredited, instructor-led ITIL Version 5 Foundation certification training in Costa Rica. This programme prepares IT and business professionals to master the ITIL Value System, the four dimensions and the guiding principles, and to pass the PeopleCert ITIL 5 Foundation exam in flexible live online and in-person formats.
Flexible
Training Schedules
Instructor-led
Mode
16
Hours
16
PDUs
5K+ already enrolled
4.5 (24+ Reviews)
7 enrolled this week
Want to Train Your Team?
Starts from
USD 1275
Course Overview
Overview
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Costa Rica, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
For Individuals
ITIL 5 Foundation training helps IT and business professionals build a shared language for modern service management and earn a globally recognised AXELOS credential. The certification suits service desk staff, support analysts, and IT operations and delivery professionals. Whether you are entering IT service management, formalising existing experience, or working in a shared services or GBS centre in Costa Rica, this training builds capabilities that employers value.
If you want a recognised first credential that opens IT service management roles, ITIL 5 Foundation is a clear starting point. You gain the ITIL Value System, the guiding principles and exam readiness on a supported path to certification.
For Organizations
ITIL 5 Foundation group training helps organisations standardise IT service management across teams by giving staff a common framework and vocabulary. It can be delivered for service desks, IT operations and delivery teams. For service providers and GBS centres looking to improve service quality and meet SLAs, this training offers a scalable, consistent foundation.
If your teams manage services in different ways, ITIL 5 Foundation creates a shared approach to value, governance and continual improvement. Service operations gain consistency, fewer escalations and clearer accountability.
The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.
Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.
ITIL 5 Foundation has become a baseline credential for IT service management careers across Costa Rica, valued by the shared services, GBS and BPO employers that run service desks and delivery operations for North America. As more than 350 multinationals scale operations and adopt cloud and automation, certified service management professionals are increasingly sought. Demand runs from service desk analyst to service delivery and IT manager, and here is what the market is telling us right now.
ITIL 5 Foundation is more than a credential. It is a fast route into IT service management roles across Costa Rica's growing services sector. Start your journey today.
Your Costa Rica Career TransformationCosta Rica's shared services and global business services sector keeps expanding, and employers increasingly separate certified service management professionals from the rest. Here is which side of that line you want to be on.
Sources: SalaryExpert (ERI), PayScale, Glassdoor (Costa Rica) 2026.
The ITIL V5 Foundation certification path in Costa Rica is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
100% Secure and Safe download
Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
100% Secure and Safe download
ITIL 5 Foundation training teaches you the core concepts of modern IT service management: the ITIL Value System, the four dimensions, the guiding principles, the product and service lifecycle and key management practices. By the end you can speak the language of service management and apply ITIL thinking at work.
Understand how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement to create value.
Apply the four dimensions, organisations and people, value streams and processes, information and technology, and partners and suppliers, to manage services holistically.
Use principles such as focus on value, start where you are, and progress iteratively with feedback to make better decisions in real digital environments.
Follow products and services from discovery and design through build, operation, and delivery and support, and see how each stage creates and sustains value.
Learn how ITIL management practices support consistent, effective ways of working across service desks, IT operations and delivery teams.
Embed continual improvement and use value stream mapping to reduce waste and keep services aligned to changing business and customer needs.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
USD 1275
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
As a trusted ITIL Version 5 Foundation training company in Costa Rica, Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations building IT service management capability and preparing for the PeopleCert exam. Our programmes combine experienced, accredited trainers, flexible delivery, organised courseware and learner-focused support. Whether you enrol as an individual or plan corporate training for your team in Costa Rica, Invensis Learning provides a professional learning experience built around practical understanding, real-world application and exam readiness.
500+
Corporate Clients
15+
Years of Training Excellence
24/7
Learner Support
50+
Industries Served
ISO 9001:2015 Certified
ISO 27001:2022 Certified
Secure SSL Encryption
Leaders in Training industry for 12+ years
Over 5000 five star reviews
Level AA conformance, W3C WCAG 2.2
ITIL Version 5 Foundation Training Location in Costa Rica
InterContinental Costa Rica at Multiplaza Mall, Costa Rica
ITIL Version 5 Foundation Training Location in Costa Rica
Hotel Marriott Hacienda Belén, Calle 9, Oficentro El Cafetal, La Asunción, Belén, Heredia, 40703, Costa Rica
Leading Employers in Costa Rica
Passed on My First Attempt
"The ITIL 5 Foundation course finally connected the everyday work on our service desk to the bigger picture of value and continual improvement. The mock exams made the real exam feel familiar, and I passed on my first attempt."
Andrea Jimenez
Service Desk Analyst
0/0
Practical and Easy to Follow
"Clear, practical training on the ITIL Value System and the guiding principles. I now understand why we handle incidents and requests the way we do, and it has already helped me at work."
Carlos Mora
IT Support Specialist
0/0
A Great First Certification
"I came in with no service management background and the trainer made the four dimensions and the lifecycle simple to grasp. A great first certification for anyone starting out in IT."
Maria Fernanda Rojas
Junior IT Analyst
0/0
Fewer Escalations Across the Team
"We trained a full service desk team and the shared ITIL vocabulary reduced escalations and made our SLA reviews far smoother. The corporate delivery fit our shift schedules well."
Diego Vargas
IT Service Delivery Lead, Business Process Outsourcing
0/0
Tailored to Our Operating Model
"Invensis Learning tailored the ITIL 5 sessions to our operating model and delivered them live online for teams in two locations. Practical, well organised and easy to coordinate."
Laura Castro
Learning and Development Manager, Global Services Centre
0/0
4.6
Ratings
100K+
Happy Learners
100+
Locations Worldwide
99%
Training Satisfaction
Drop us a query and our learning consultant will reach out to you shortly
Fill out this form and we will respond quickly.
Yes. ITIL 5 Foundation is a globally recognised, entry-level IT service management credential valued by the shared services, GBS and BPO employers that dominate Costa Rica's tech sector. It opens service desk, support and service delivery roles and proves you can apply modern service management thinking.