Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the Change Management Foundation and Practitioner Certification?UntitledYour Complete Route to Certified

    The Change Management Foundation and Practitioner (CM-F&P) certification is a globally recognised, two-level qualification that validates your ability to lead the people and culture side of organisational change. This Change Management certification training in Madrid takes you through both levels in one combined programme, from Foundation knowledge to Practitioner-level application. Grounded in the Change Management Body of Knowledge (CMBoK) published by the Change Management Institute and the current Change Management Practitioner Guide, the course teaches proven models including ADKAR, Bridges' Transition Model, Lewin, Kotter's 8-Step Model and McKinsey 7-S. You learn to diagnose resistance, engage stakeholders and embed change so it lasts. For professionals at Madrid's banking, energy, telecoms and consulting employers, where digital transformation is accelerating, certified change practitioners are increasingly in demand. Start your Change Management journey with Invensis Learning and earn two respected credentials on a clear, supported path.

    What Is the Change Management Foundation and Practitioner Certification?Your Complete Route to Certified

    Certification Badge

    Key Highlightsof the Change Management Foundation and Practitioner Training Course

    Change Management Foundation and Practitioner Eligibility in MadridDo You Qualify for the Change Management F&P Exam?

    Why Earning Both Levels Pays OffOf Becoming Change Management Certified

    Change Management F&P Exam Format in MadridWhat to expect on exam day

    The Change Management Foundation and Practitioner exams in Madrid assess your understanding of change management principles and your ability to apply them in real-world organizational environments. The Foundation exam focuses on core concepts, terminology, and frameworks through multiple-choice questions, while the Practitioner exam evaluates your ability to analyze scenarios and apply change management techniques to practical business situations. Understanding the structure, duration, and passing requirements of both exams helps candidates prepare effectively and approach certification with confidence.

    Change Management F&P Certification Cost in Madrid

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Career OutcomesWhy Consider a Change Management Qualification in Madrid?

    Change management has become a distinct, sought-after discipline across Madrid, valued by banks, energy majors, telecoms and consulting firms running large transformation programmes. As enterprises digitise and restructure, employers increasingly want people who can lead adoption, not just deliver projects. Demand spans change analyst, change manager, transformation manager and head of transformation roles, and here is what the Madrid market is telling us right now.

    Market Forces Driving Change Management Demand in Madrid

    Change management is more than a credential. It is the skill that makes transformation stick. Join the Madrid professionals who lead adoption and turn strategy into results. Start your journey today.

    Your Madrid Career Transformation

    Where You Stand Today,

    And Where This Certification Takes You

    Madrid's transformation market is expanding with digital investment, EU recovery funds and net-zero programmes, and employers increasingly separate certified change leaders from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, SalaryExpert, PayScale (Madrid and Spain) 2026.

    How to Get Change Management F&P Certified in MadridStep-by-Step Certification Process

    Embark on the road to Change Management certification exam success in Madrid. The certification path is a structured two-exam track: complete the 5-day Invensis Learning training, sit the Foundation exam (50 MCQ / 40 min / 50% pass / closed book), then the Practitioner exam (4 case-study questions / 2.5 hours / 50% pass / objective testing). On passing both, you earn the Change Management Foundation and Practitioner credentials.

    Step 1: Eligibility Check

    Begin your Change Management journey by conducting an eligibility check. This step ensures you have the foundational knowledge to maximize the upcoming training.

    Step 2: Exam Preparation

    Dive into comprehensive study materials, practice exams, and expert-authored guides that equip you with the insights and skills needed for the Change Management certification.

    Step 3: Learn

    Enroll in our expert-led Change Management Courses Live Online and embark on a transformative learning experience. Equip yourself with the tools to confidently lead change initiatives and become a change agent within your organization.

    Step 4: Prepare for the Examinations

    Strengthen your readiness using practice questions, mock examinations, case-study exercises, revision plans, and guided learning activities. This stage serves as focused Change Management F&P exam prep training designed to improve confidence and examination performance

    Step 5: Take Exam

    Sit for the Change Management Foundation exam (50 MCQ, 40 min, 50% pass, closed book) and the Practitioner exam (4 case-study questions, 2.5 hours, 50% pass, objective testing). Your efforts culminate as you sit for the Change Management certification exams.

    Step 4: Exam Results

    Once you've completed the exam, it's time to eagerly await your results. Regardless of the outcome, take this moment to reflect on your journey and plan your next change-management engagement.

    Module 1: Individual Change

    • Understanding change models
    • A Behavioral Approach to Change
    • Cognitive and Psychodynamic Approach to Change
    • Perspectives about Humanistic Psychology

    Module 2: Team Change

    • Understanding the Nature of theme models
    • Identify leadership issues in Change
    • Learning how to improve team effectiveness. Also, how individuals affect team dynamics
    • Learn Tuckman's model of team change and the development changes teams go through

    Module 3: Organizational Change

    • Understanding the various organizational metaphors, like Flux and Transformation organizational metaphor
    • Learn the eight-step model for transforming your organization
    • Identify the three phases in transition management and distinguish between a planned and transitional change
    • Understand the process involved when managing Change

    Module 4: Leading Change

    • What is the leader's role in the key organizational metaphors
    • Learn the role of a leader in Change Management
    • Identify the leadership focus for the various phases of Change
    • Learn the Goleman leadership skills and practices

    Module 1: Individual Change

    • The defining features of models which describe how people learn:
    • The learning process and the learning dip; the Gestalt terms ‘foreground’ and ‘background’; the sequence of the learning process (conscious/unconscious incompetence to unconscious competence)
    • The stages and sequence of the ‘learning cycle’ (Kolb) and the related learning styles
    • The perspectives associated with the cognitive approach to change
    • Achieving results and setting goals; the ‘well-formed outcome’; the sequence which connects self-concept to results
    • Techniques for changing beliefs and performance
    • The perspectives associated with the psychodynamic approach to change
    • The sequences and terms used in theories using the idea of a ‘change curve’ (Kubler-Ross; Adams, Hayes and Hopson
    • The sequences and terms used in the Virginia Satir model and critical points in the change process (Satir; Weinberg)
    • The perspectives associated with the humanistic psychology approach to change
    • The levels and terms used in the hierarchy of needs (Maslow)
    • The three ‘crucial conditions’ to bring about growth and development with individuals within organizations and process of change (Rogers and the path to personal growth)
    • The Gestalt approach to individual and organizational change; the terms used and sequence of the Gestalt cycle (Perls; Nevis)
    • The individual personality ‘preferences’ identified by the MBTITM and the responses of four types of individuals to change (Myers and Briggs)
    • The factors that influence how to manage change in self and others
    • Propensity for change – five factors (Cameron and Green)
    • The stages and terms used in the transformative change model and factors causing resistance to change (Schein)
    • How managers and change agents can help others to change
    • The theories and models about the nature of teams
    • What is a group and when is it a team? (Various)
    • Why we need teams and the relationship between uncertainty and teamwork (Casey) 3. Types of organizational teams (Cameron and Green)
    • How to Improve Team Effectiveness. The five elements that contribute to the level of a team’s effectiveness or ineffectiveness (Glaser and Glaser)
    • Tuckman’s model of team change and the stages of development that teams go through
    • Leadership Issues in Team Change. The phases that groups go through and the challenges for leaders (Bion and Turquet) (see Appendix A, Note 1)
    • How individuals affect team dynamics
    • MBTI and Teams
    • Similarity and difference between individuals within teams (McCaulley) 3. Team types (Belbin)

    Module 2: Team Change

    • The elements of theories and models about how individuals affect team dynamics
    • How team members with different MBTI react to one another in teams and their attitudes to change
    • The advantages and disadvantages of similarity and difference between individuals within teams (McCaulley)
    • The contributions and allowable weaknesses of people playing different team roles (Belbin)
    • How team effectiveness can be improved during change using: Glaser and Glaser’s five elements (defined in 0202); Tuckman’s model of team change (defined in 0203); Bion and Turquet’s leadership issues (defined in 0204); the John Adair model; the team leader’s role and behaviors; facilitation; and action learning.
    • How different types of teams and different individuals within teams affect the way teams react to change (as identified in 0201 and 0205)

    Module 3: Organizational Change

    • The key beliefs and assumptions associated with the Machine organizational metaphor (Morgan)
    • The key beliefs and assumptions associated with the Political Systems organizational metaphor (Morgan)
    • The key beliefs and assumptions associated with the Organisms organizational metaphor (Morgan)
    • The key beliefs and assumptions associated with the Flux and Transformation organizational metaphor (Morgan)
    • The underlying principles behind understanding the driving forces and resisting forces in any situation if change is to happen:
    • Force Field Analysis, examining the driving and resisting forces (Lewin)
    • Three-step model of organizational change (Lewin)
    • The factors in the change formula (Beckhard and Harris)
    • The four phases of planned change that draws on the disciplines of project management (Bullock and Batten)
    • The Eight Step Model for transforming your organization (Kotter) (Note: Fig.3.3 on P127 is not examined)
    • The four components in the congruence model that draws on the socio-technical view of organizations and addresses the dynamics of what happens in an organization when we try to change it. (Nadler and Tushman)
    • The three phases in managing transition and the distinction between planned change and transition (Bridges)
    • The “principles of environmental systems” for how organizations operate and its relevance to sustaining and renewing organizational change (Senge et al)

    Module 4: Leading Change

    • The leader’s role linked to each of the four key organizational metaphors
    • The description of visionary leadership including
    • The characteristics of visionary leaders (Bennis)
    • What leaders really do (Kotter)
    • The characteristics of other theories on leadership approaches
    • Transformational and transactional leadership (Bass; Bryman)
    • Story telling leadership (Gardner)
    • Adaptive leadership (Heifitz and Laurie)
    • Connective leadership (Lipman-Blumen) (Note: Leadership for the 21st century and Table 4.3 are not examined)
    • The characteristics of other theories on leadership approaches
    • Transformational and transactional leadership (Bass; Bryman)
    • Story telling leadership (Gardner)
    • Adaptive leadership (Heifitz and Laurie) 4. Connective leadership (Lipman-Blumen) (Note: Leadership for the 21st century and Table 4.3 are not examined)
    • The leadership styles and skills (Goleman)
    • Leadership styles that get results
    • Emotional competencies for leaders
    • The different leadership focus for different phases of change:
    • Kotter’s recommended actions for the first four change steps in leading change
    • Learning how to persevere (Kanter)
    • Leading people through transition (Bridges) (Note: Inner and outer leadership, Table 4.6, P185-6 not examined at Foundation level)
    • The importance of self-knowledge and inner resources:
    • The role of self-knowledge (Bennis)
    • Characteristics of principle-centered leaders (Covey)
    • Covey’s seven habits (Note: Erikson, Table 4.8 is not examined)

    Course Curriculumof the Change Management Foundation and Practitioner Certification Training

    The Change Management F&P curriculum follows the official Change Management Body of Knowledge (CMBoK) and covers Individual, Team, Organizational, and Leading Change at both Foundation and Practitioner depth.

    Change Management Foundation Course Curriculum

    • Understanding change models
    • A Behavioral Approach to Change
    • Cognitive and Psychodynamic Approach to Change
    • Perspectives about Humanistic Psychology

    Sets the foundation for every other module, since individual psychology underpins how teams and organizations respond to change.

    Change Management Practitioner Course Curriculum

    • The defining features of models which describe how people learn:
    • The learning process and the learning dip; the Gestalt terms ‘foreground’ and ‘background’; the sequence of the learning process (conscious/unconscious incompetence to unconscious competence)
    • The stages and sequence of the ‘learning cycle’ (Kolb) and the related learning styles
    • The perspectives associated with the cognitive approach to change
    • Achieving results and setting goals; the ‘well-formed outcome’; the sequence which connects self-concept to results
    • Techniques for changing beliefs and performance
    • The perspectives associated with the psychodynamic approach to change
    • The sequences and terms used in theories using the idea of a ‘change curve’ (Kubler-Ross; Adams, Hayes and Hopson
    • The sequences and terms used in the Virginia Satir model and critical points in the change process (Satir; Weinberg)
    • The perspectives associated with the humanistic psychology approach to change
    • The levels and terms used in the hierarchy of needs (Maslow)
    • The three ‘crucial conditions’ to bring about growth and development with individuals within organizations and process of change (Rogers and the path to personal growth)
    • The Gestalt approach to individual and organizational change; the terms used and sequence of the Gestalt cycle (Perls; Nevis)
    • The individual personality ‘preferences’ identified by the MBTITM and the responses of four types of individuals to change (Myers and Briggs)
    • The factors that influence how to manage change in self and others
    • Propensity for change – five factors (Cameron and Green)
    • The stages and terms used in the transformative change model and factors causing resistance to change (Schein)
    • How managers and change agents can help others to change
    • The theories and models about the nature of teams
    • What is a group and when is it a team? (Various)
    • Why we need teams and the relationship between uncertainty and teamwork (Casey) 3. Types of organizational teams (Cameron and Green)
    • How to Improve Team Effectiveness. The five elements that contribute to the level of a team’s effectiveness or ineffectiveness (Glaser and Glaser)
    • Tuckman’s model of team change and the stages of development that teams go through
    • Leadership Issues in Team Change. The phases that groups go through and the challenges for leaders (Bion and Turquet) (see Appendix A, Note 1)
    • How individuals affect team dynamics
    • MBTI and Teams
    • Similarity and difference between individuals within teams (McCaulley) 3. Team types (Belbin)

    It deserves the biggest share of revision time before the exam.

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    The Change Skills You Will BuildFrom Foundation Knowledge to Practitioner Application

    This combined programme develops both the knowledge tested at Foundation and the applied judgment tested at Practitioner. By the end, you can diagnose, plan, lead and embed organisational change using recognised models, and you are ready to sit both exams.

    Guide Individuals Through Change

    Understand how people experience change and apply individual models such as ADKAR and Bridges' Transition Model to diagnose where change stalls and support people through endings, uncertainty and new beginnings.

    Lead Organisational Change

    Select and apply organisational models including Lewin's Three-Step Model, Kotter's 8-Step Model and McKinsey 7-S, and read organisational culture using Schein's levels to plan change that fits the context.

    Engage Stakeholders and Communicate Change

    Map stakeholders with power and interest tools, build engagement strategies, and design change communication that uses influence principles to reduce ambiguity, rumour and resistance.

    Plan and Deliver Change Practice

    Carry out change impact assessments, build a complete change management plan covering communication, training and resistance, and apply techniques that embed and sustain change after go-live.

    Apply Professional and Personal Skills

    Use emotional intelligence, coaching and facilitation, and act ethically under pressure, drawing on the personal and professional management practices that underpin effective change work.

    Pass Both Certification Exams

    Prepare for the closed-book Foundation exam and the open-book, scenario-based Practitioner exam with mock questions, exam technique and guidance on navigating the Practitioner Guide under time.

    Who Should TakeChange Management F&P Certification Training in Spain?

    Change Leaders

    Change Project Managers

    Transformation Managers

    Business Change Managers

    Operational Line Managers

    Project Team Members

    HR Representatives

    Business Managers

    Project and Program Managers

    Who Can Take This Certification Training

    Change Management F&P Training Optionsfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online sessions, team-based learning, or personalized coaching, choose the option that best supports your Change Management Foundation & Practitioner learning journey.

    Change Management Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1380

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual Change Management F&P training option provides flexibility while maintaining direct engagement with experienced trainers.

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    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Change Management Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom Change Management F&P training format combines expert guidance, peer interaction, and practical exercises to create an engaging learning experience.

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    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    Change Management Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

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    Designed for organizations that want to build change leadership capabilities, improve transformation outcomes, and support workforce development through structured learning initiatives. This format is ideal for Change Management F&P training for companies in Madrid seeking to equip teams with practical change management skills.

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    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    Change Management Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides Change Management F&P coaching for professionals seeking individualized support with certification preparation, stakeholder engagement strategies, and organizational change initiatives.

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    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    Change Management Live Virtual Training

    Change Management Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1380

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual Change Management F&P training option provides flexibility while maintaining direct engagement with experienced trainers.

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis LearningFor Change Management Certification Training in Madrid?

    Invensis Learning delivers structured Change Management training for individuals and organisations across Madrid and beyond. Our combined Foundation and Practitioner programme, the Change Management Foundation & Practitioner Certification Course, pairs change-qualified instructors with organised courseware, practical case studies and exam-focused support. Whether you enrol as an individual or plan a corporate change management course for your team, we provide a professional learning experience built around real-world application and measurable outcomes. As an ISO 9001 and ISO 27001 certified training company, we back your investment with recognised quality and security standards.

    • Experienced, change-qualified trainers with real transformation exposure
    • Combined Foundation and Practitioner pathway in one supported programme
    • Courseware aligned to the exam syllabi and the CMBoK
    • Live online, classroom and corporate delivery to fit your schedule
    • Mock exams and practice questions for both Foundation and Practitioner
    • Guidance on open-book Practitioner exam technique
    • Dedicated learner support before, during and after training
    • ISO-certified processes for quality and information security

    1-to-1

    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    100+

    Countries Served

    ISO 9001

    Quality Management

    ISO 9001:2015 Certified

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    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    Change Management Foundation and Practitioner Training Locations in MadridInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts

    Change Management Foundation and Practitioner Training Location in Madrid

    The Palace, 7, Plaza de las Cortes, Barrio de las Letras, Cortes, Centro, Madrid, Comunidad de Madrid, 28014, España

    Change Management Foundation and Practitioner Training Location in Madrid

    Madrid Marriott Auditorium Hotel & Conference Center, 400, Avenida de Aragón, Rejas, San Blas - Canillejas, Madrid, Comunidad de Madrid, 28022, España

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    Corporate Change Management TrainingFor Your Madrid Teams

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    • Suitable for small, medium and large teams
    • Customised schedules aligned with team availability
    • Delivery through onsite, live virtual, hybrid or blended formats
    • Change-qualified trainers with transformation and industry expertise
    • Role-based, industry-relevant case studies for real workplace application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Madrid and global locations

    Trusted by Leading Organisations

    SantanderBBVATelefonicaIberdrolaRepsolMapfre

    What Our Learners Say

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    From Project Delivery to Leading Change

    "The combined programme took me from theory to real application. Working through ADKAR and Kotter with scenario practice gave me the confidence to pass both exams and lead our digital rollout."

    Lucia Fernandez

    Change Manager, Banking

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    Practitioner Technique That Works

    "The open-book Practitioner sessions made a real difference. I learned how to navigate the guide quickly and answer the scenario questions with judgment rather than guesswork."

    Daniel Ortega

    Transformation Consultant

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    Practical for HR Partners

    "As an HR business partner I finally have the vocabulary and models to support leaders through change. The stakeholder engagement content was directly useful the following week."

    Marta Ruiz

    HR Business Partner

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    A Shared Change Language for Our Team

    "We trained our transformation office with Invensis Learning and now share one change language across teams. Adoption on our latest programme improved noticeably."

    Javier Moreno

    Head of Transformation Office, Energy Sector

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    Tailored Corporate Delivery

    "The corporate delivery was tailored to our operating-model change. Trainers used our own scenarios, and our managers left able to plan and lead change with structure."

    Elena Castro

    L&D Lead, Financial Services

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    Invensis Learning delivers industry-leading Change Management Foundation and Practitioner training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. Change management is a recognised discipline across Madrid's banking, energy, telecoms and consulting employers, where digital transformation is accelerating. Certified professionals can move into change manager, transformation manager and consultant roles, with change manager salaries in Spain averaging around EUR 65,800.

    General

    Is the Change Management Foundation and Practitioner certification worth it in Madrid?

    Yes. Change management is a recognised discipline across Madrid's banking, energy, telecoms and consulting employers, where digital transformation is accelerating. Certified professionals can move into change manager, transformation manager and consultant roles, with change manager salaries in Spain averaging around EUR 65,800.

    What is the Change Management Foundation and Practitioner certification?

    It is a globally recognised, two-level qualification covering the people and culture side of organisational change. Foundation validates your knowledge of change concepts and models; Practitioner validates your ability to apply them to real scenarios. Both are grounded in the Change Management Body of Knowledge (CMBoK).

    Who should take this Change Management course?

    It suits project and programme managers, HR business partners, organisational development practitioners, consultants and leaders who guide people through change. There are no formal prerequisites for Foundation, so professionals at any career stage can start.

    What change models and standards does the course cover?

    The course is aligned to the current Change Management Practitioner Guide and the CMBoK from the Change Management Institute. It covers ADKAR, Bridges' Transition Model, Lewin, Kotter's 8-Step Model, McKinsey 7-S, Schein's culture model, Goleman's emotional intelligence and Cialdini's influence principles.

    How does Change Management complement project management qualifications?

    Change Management covers stakeholder engagement, communication, resistance and embedding, which frameworks such as PRINCE2, PMI and agile do not address in depth. Together they give you a complete toolkit for both the technical and human sides of transformation.

    Pricing

    How much does Change Management certification training cost in Madrid?

    Fees vary by delivery format and whether exam vouchers are bundled, so pricing is available on request. The combined programme is usually purchased as a training package covering both Foundation and Practitioner. Request a quote for current Madrid pricing.

    What is included in the course fee?

    The training fee typically includes change-aligned courseware, case studies, mock exams and practice questions for both levels, open-book exam technique, and learner support. Confirm whether Foundation and Practitioner exam vouchers are included when you request a quote.

    Are the exam fees included in the training price?

    Exam voucher inclusion varies by package. Some bundles include both the Foundation and Practitioner exams, while others quote them separately. Speak with a learning advisor to confirm what your enrolment covers.

    Do you offer group or corporate rates for teams in Madrid?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for transformation offices, HR functions and leadership teams. Contact us for a tailored group quote.

    What payment options are available?

    We accept major cards and bank transfers, and offer instalment options on selected plans. Talk to a learning advisor to choose the option that suits you.

    Exam

    What is the format of the Change Management Foundation exam?

    The Foundation exam has 50 multiple-choice questions to be answered in 40 minutes. It is closed book, and the pass mark is 50%, which is 25 out of 50 correct. It is typically taken at the end of the Foundation part of the programme.

    What is the format of the Change Management Practitioner exam?

    The Practitioner exam has 5 scenario-based sections, each worth 16 marks, for 80 marks in total, over 2.5 hours. It is open book, with the Change Management Practitioner Guide permitted, and the pass mark is 50%, which is 40 out of 80 marks.

    Are there prerequisites for the Practitioner exam?

    Yes. You need the Change Management Foundation certification, or an accepted equivalent, before sitting the Practitioner exam. Foundation itself has no formal prerequisites, so the combined programme takes you through both in sequence.

    What does open book mean for the Practitioner exam?

    The Change Management Practitioner Guide is permitted during the exam. However, the scenario sections require analysis and judgment, so you cannot simply look up answers. Efficient guide navigation and solid method knowledge are both essential, and we practise this in training.

    What if I do not pass an exam on the first attempt?

    Our training focuses on first-attempt readiness through mock exams and exam technique for both levels. If a resit is needed, we guide you on the process. Resit fees and policies are available on request from a learning advisor.

    Course Content

    What will I learn in this Change Management course?

    You will learn to guide individuals through change, apply organisational change models, engage stakeholders, plan and embed change, and use professional practices such as emotional intelligence and ethics. Foundation builds knowledge; Practitioner develops applied judgment.

    What are the five topic areas of the syllabus?

    The syllabus covers five areas: Change and the Individual, Change and the Organisation, Communication and Stakeholder Engagement, Change Practice, and Personal and Professional Management. Foundation covers them at awareness level and Practitioner at application level.

    Do I need prior experience to take this course?

    No. Foundation has no formal prerequisites and is open to all, so beginners are welcome. The programme builds from core concepts to applied practice, and trainer support and practice materials help you keep pace.

    How long is the combined training programme?

    The combined Foundation and Practitioner programme is delivered as around 40 hours of instructor-led training. The number of days depends on the schedule format, with Foundation content usually covered first, followed by Practitioner content.

    What learning materials are provided?

    You receive change-aligned courseware, case studies illustrating models and stakeholder engagement, mock exams and practice questions for both levels, and guidance on the Practitioner Guide for the open-book exam.

    Enrollment

    How do I enrol in the Change Management course in Madrid?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer live online (live virtual) instructor-led training, classroom sessions, and customised corporate group training, so you can choose the format that fits your schedule and learning style in Madrid.

    When can I start and how soon are batches available?

    New live online and classroom batches run regularly, and corporate cohorts are scheduled around your team's availability. View upcoming schedules or speak with a learning advisor to find the next start date that works for you.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or move to another batch on selected plans. Contact our support team to arrange a transfer that suits your schedule.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.