Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 4 Foundation Certification?UntitledYour Entry into Modern IT Service Management

    The ITIL 4 Foundation (ITIL-F) is the entry-level qualification in the ITIL 4 scheme from AXELOS and PeopleCert, and ITIL 4 Foundation certification training in Madrid is the fastest way for you to earn it. The certification introduces modern IT service management through an end-to-end operating model for creating, delivering and continually improving tech-enabled products and services. The course is grounded in the ITIL 4 Foundation syllabus and the ITIL 4 Service Value System, covering the four dimensions of service management, the seven guiding principles, the service value chain and the core ITIL practices. There are no formal prerequisites, so the credential is open to IT and business professionals at any career stage. For Madrid professionals, ITIL 4 is recognised across IT services, consulting, banking, telecommunications and the growing shared-service centres. Whether you are entering IT, formalising your service management knowledge, or preparing for the PeopleCert exam, start your ITIL 4 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Madrid, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern IT Service Management

    The ITIL 4 Foundation (ITIL-F) is the entry-level qualification in the ITIL 4 scheme from AXELOS and PeopleCert, and ITIL 4 Foundation certification training in Madrid is the fastest way for you to earn it. The certification introduces modern IT service management through an end-to-end operating model for creating, delivering and continually improving tech-enabled products and services.

    The course is grounded in the ITIL 4 Foundation syllabus and the ITIL 4 Service Value System, covering the four dimensions of service management, the seven guiding principles, the service value chain and the core ITIL practices. There are no formal prerequisites, so the credential is open to IT and business professionals at any career stage.

    For Madrid professionals, ITIL 4 is recognised across IT services, consulting, banking, telecommunications and the growing shared-service centres. Whether you are entering IT, formalising your service management knowledge, or preparing for the PeopleCert exam, start your ITIL 4 journey with Invensis Learning.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Madrid, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 4 Foundation certification training in Madrid designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 4 Foundation certification program in Madrid
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Madrid

    • Flexible learning options available through ITIL 4 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL 4 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 4 Foundation exam prep training in Madrid
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Madrid
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 4 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL 4 Foundation Certification Eligibility in MadridDo You Qualify for the ITIL 4 Foundation Exam?

    ITIL 4 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites - open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    What You Gain from ITIL 4 FoundationBenefits for Your Career and Your Team

    For Individuals

    For Individuals

    ITIL 4 Foundation training helps you turn IT service management theory into practical, job-ready capability. The certification suits service desk staff, IT support analysts, aspiring service managers and business professionals who work alongside IT. Whether you are starting in IT, moving into a service role, or working in IT services, banking or telecommunications in Madrid, this training builds knowledge that employers across sectors recognise.

    If you want a recognised, transferable credential that proves you understand modern service management, ITIL 4 Foundation is a clear starting point. You gain the concepts, terminology and exam readiness to move confidently into service management roles.

    • Earns a globally recognised AXELOS and PeopleCert credential valued across Madrid employers
    • Opens entry into service desk, incident, problem and change management roles
    • Builds a shared service management vocabulary used by IT teams worldwide
    • Strengthens your understanding of the ITIL 4 Service Value System and guiding principles
    • Improves how you handle incidents, requests and changes day to day
    • Provides a clear first step towards higher ITIL 4 qualifications
    • Boosts employability in cloud, DevOps and digital transformation projects
    • Requires no prior experience, so it suits career starters and switchers alike
    For Organizations

    For Organizations

    ITIL 4 group training helps organisations build consistent service management capability by giving teams a shared framework, vocabulary and set of practices. Training can be delivered for service desks, IT operations and business units. For organisations modernising their IT services or scaling shared-service centres in Madrid, this training provides a practical, flexible way to raise service quality.

    If your teams handle incidents, requests and changes inconsistently, ITIL 4 training creates a standard approach to service delivery. Staff gain a shared way to prioritise work, manage risk and focus on the value services create.

    • Creates a common service management language across IT and business teams
    • Standardises incident, problem and change practices for reliable services
    • Connects service delivery to value, outcomes and customer experience
    • Supports cloud, Agile and DevOps adoption with proven service practices
    • Improves service quality, compliance and audit readiness
    • Enables customised group training aligned to your operating model
    • Builds in-house capability and reduces reliance on external support
    • Provides flexible delivery for distributed and shared-service teams

    ITIL 4 Foundation Exam Format in MadridWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL 4 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL 4 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL 4 Foundation Certification Cost in Madrid

    The total cost of getting ITIL 4 Foundation certified in Madrid includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 4 Foundation certification training in Madrid delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 4 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 4 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL 4 Foundation training cost in Madrid is EUR 1330

    Exam Cost:

    • PeopleCert ITIL 4 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL 4 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITSM Skills Take Your Career in MadridRoles, Demand and Pay

    ITIL 4 has become a baseline marker of service management knowledge across Madrid, valued by IT services firms, consultancies, banks, telecoms and the city's expanding shared-service centres. As employers modernise IT operations and adopt cloud, AI and DevOps, professionals who understand modern service management are increasingly sought after. Demand spans the full ladder, from service desk and support roles to incident, problem, change and service delivery management, and here is what the market is telling us right now.

    EUR 62,100

    Average IT Manager salary, Madrid

    per year, Glassdoor 2026

    EUR 56,251

    Service Delivery Manager salary, Madrid

    average, SalaryExpert 2026

    1,469+

    Open IT roles listed, Madrid

    Glassdoor, June 2026

    20,000

    Digital Spain specialist target

    new roles, Digital Spain plan

    SECTORS HIRING

    • —IT Services and Consulting
    • —Banking, Financial Services and Insurance
    • —Telecommunications and Media
    • —Global Capability and Shared-Service Centres
    • —Public Sector and Government
    • —Travel, Energy and Utilities

    GROWTH TRENDS

    • —Digital Spain plan funding new IT specialist roles
    • —Madrid established as Spain's primary technology hub
    • —Cloud, AI and DevOps adoption raising service management demand
    • —Shared-service centres standardising on ITIL practices
    • —Service-quality and compliance pressure in BFSI and telecom
    • —Shortage of professionals fluent in modern ITSM frameworks

    Sources: Glassdoor, PayScale, SalaryExpert (Madrid and Spain) 2026; Digital Spain plan; SpainJobs.io tech hubs 2026.

    Market Forces Driving ITSM Demand in Madrid

    Digital Spain Talent Gap

    The Digital Spain plan targets around 20,000 new specialists in cybersecurity, AI and data, yet employers still need people who can run those services to a reliable standard.

    ITIL 4 builds modern service management skills

    Shared-Service Centre Growth

    Madrid hosts growing consulting and shared-service operations from firms such as Accenture, Capgemini and NTT DATA, all needing consistent, framework-based service management.

    ITIL 4 standardises service delivery practices

    Cloud and DevOps Migration

    Cloud and DevOps skills are scarce across Madrid, pushing organisations to pair Agile delivery with ITIL practices so fast-changing services stay stable and well governed.

    ITIL 4 aligns service practices with Agile and DevOps

    Service Quality and Compliance

    Banks and telecoms such as Santander, BBVA and Telefonica demand dependable, auditable IT services, raising the value of staff who understand incident, change and service-level practices.

    ITIL 4 builds auditable, reliable service practices

    Service Management Skills Shortage

    Madrid has a deep developer pool but fewer professionals fluent in modern service management frameworks, making certified ITIL 4 holders more visible to hiring managers.

    ITIL 4 makes certified professionals stand out

    AI-Enabled Service Operations

    Automation and AIOps are reshaping IT operations, and teams need a grounding in ITIL practices to govern change, manage incidents and keep automated services accountable.

    ITIL 4 grounds teams in core service practices

    Sources: Digital Spain plan; SpainJobs.io tech hubs 2026; Edstellar Spain in-demand skills 2026; Glassdoor (Madrid) 2026.

    ITIL 4 Foundation is more than a certificate. It is your entry into Madrid's IT service management market. Join professionals who keep services reliable and connect IT to real business value. Start your journey today.

    Your Madrid Career Transformation

    From Where You Are Today to Where ITIL 4 Takes You

    Your Service Management Step Up

    Madrid's IT market is expanding with digital transformation, cloud adoption and a growing base of shared-service and consulting centres, and employers increasingly separate professionals who understand modern service management from those who do not. Here is which side of that line you want to be on.

    Today

    Pay capped in entry support roles with limited leverage to negotiate

    After ITIL 4

    Service management roles in Madrid scale from around EUR 34,500 to EUR 62,100 and beyond

    Today

    Shortlisted less often for roles that list ITIL as preferred

    After ITIL 4

    Eligible for service management roles across IT services, BFSI, telecom and shared-service centres

    Today

    Capable at the task level, but employers want service management thinking

    After ITIL 4

    Confident in linking everyday IT work to value, outcomes and service quality

    You earn your ITIL 4 Foundation

    Before

    Service management knowledge picked up on the job, with nothing to prove it

    Now you have

    A globally recognised AXELOS and PeopleCert credential that Madrid employers know

    Before

    Stuck in a support role with no formal service management foundation

    Now you have

    A clear route into incident, problem, change and service delivery roles

    Before

    Task focused, with limited view of how services create value

    Now you have

    Fluency in the ITIL 4 Service Value System, guiding principles and core practices

    Before

    Recognition limited when you change employer or sector

    Now you have

    A transferable credential that travels across sectors and across Europe

    "The gap between doing IT support and managing services well is increasingly a recognised credential, and the employers that matter already know it."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: Glassdoor, PayScale, SalaryExpert (Madrid and Spain) 2026.

    How to Get ITIL 4 Founfdation Certified in MadridStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Madrid is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Step 1

    Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4

    Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5

    Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6

    Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Sets the vocabulary for the entire exam, since terms like utility and warranty resurface throughout later modules.

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    Skills You Will Build in This ITIL 4 CourseFrom Service Value to Everyday Practice

    This ITIL 4 Foundation programme helps you turn the syllabus into practical knowledge you can use at work. By the end, you can explain the Service Value System, apply the guiding principles, and describe the core practices that keep IT services reliable and valuable.

    Service Management Foundations

    Skills covered in ITIL 4 Foundation begin with the core concepts of service management: what defines a service, how value is co-created between providers and consumers, and how utility and warranty combine to make services fit for purpose and fit for use.

    The ITIL 4 Service Value System

    Understand the Service Value System as the model that ties an organisation's components and activities together to create value, including governance, practices, continual improvement and how each part flows into the others.

    The Seven Guiding Principles

    Apply the seven guiding principles, such as focus on value, start where you are, and progress iteratively with feedback, to adopt and adapt ITIL practices to the way your own teams actually work.

    The Four Dimensions of Service Management

    Balance the four dimensions of service management: organisations and people, information and technology, partners and suppliers, and value streams and processes, so services are designed and delivered holistically.

    The Service Value Chain in Action

    Work through the six service value chain activities, from plan and engage to design and transition, obtain or build, deliver and support, and improve, and see how they combine into value streams.

    Core ITIL Management Practices

    Get to grips with key ITIL practices at Foundation level, including incident management, problem management, change enablement, the service desk and service level management, and how they support users and service quality.

    Who Should TakeITIL 4 Foundation Certification Training in Madrid?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1330

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Untitled

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Untitled

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1330

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in MadridYour Accredited ITIL Training Partner

    Invensis Learning delivers structured ITIL 4 Foundation training for individual professionals and organisations across Madrid that want a recognised, job-ready service management credential. Our programmes combine accredited trainers, official courseware, exam-focused preparation and flexible delivery formats. Whether you enrol as an individual or arrange corporate training for your team, Invensis Learning, a trusted ITIL 4 Foundation training company in Madrid, provides a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • Accredited Training Organisation delivering official ITIL 4 courseware
    • Experienced, accredited trainers with real IT service management practice
    • Flexible learning: live online (live virtual) and classroom instructor-led training
    • Structured study materials, practice questions and exam-focused preparation
    • Guidance on booking the PeopleCert exam, online or at a test centre
    • Dedicated learner support before, during and after training
    • Customised corporate and group training for organisations in Madrid
    • ISO 9001 and ISO 27001 certified for quality and information security

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    ITIL 4 Foundation Training Locations in MadridInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Madrid

    The Palace, 7, Plaza de las Cortes, Barrio de las Letras, Cortes, Centro, Madrid, Comunidad de Madrid, 28014, España

    ITIL 4 Foundation Training Location in Madrid

    Madrid Marriott Auditorium Hotel & Conference Center, 400, Avenida de Aragón, Rejas, San Blas - Canillejas, Madrid, Comunidad de Madrid, 28022, España

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    Corporate ITIL 4 Training for Teams in MadridFor Your Teams

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    • Upskill whole service desk and IT operations teams on one consistent framework
    • Customised training schedules aligned to your team availability
    • Flexible delivery through onsite, live virtual, hybrid or blended formats
    • Accredited trainers with real IT service management and industry experience
    • Role-based examples and case discussions for better workplace application
    • Dedicated coordination and learner support for corporate programmes
    • Scalable delivery for teams across Madrid, Spain and global locations

    Leading Organisations

    TelefonicaSantanderIndraBBVAAmadeusNTT DATA

    What Our Learners Say

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    Passed First Time with Real Clarity

    "The ITIL 4 Foundation course finally connected the dots between the support work I do every day and the bigger picture of service value. The trainer explained the Service Value System clearly, and I passed the PeopleCert exam on my first sitting."

    Lucia Fernandez

    IT Support Analyst

    Untitled

    0/0

    From Tickets to Service Management

    "Very practical sessions on incident, problem and change practices. I came in from a help desk role and left understanding how to manage services, not just close tickets. The practice questions were close to the real exam."

    Daniel Ortega

    Service Desk Team Lead

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    Confident to Step Up

    "A well-structured introduction to ITIL 4. The guiding principles and the four dimensions made sense thanks to the real examples. It gave me the confidence to apply for service delivery roles in Madrid."

    Marta Ruiz

    Aspiring Service Delivery Manager

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    A Shared Language for Our Team

    "We trained our service desk on ITIL 4 to standardise how we handle incidents and changes. The team now shares a common language, and our service quality has improved noticeably across the unit."

    Carlos Jimenez

    IT Operations Manager, Telecommunications Sector

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    0/0

    Tailored Corporate Training That Worked

    "Invensis Learning ran a tailored corporate session for our shared-service centre. Scheduling was flexible, the trainer adapted examples to our context, and the consistency it created across teams was exactly what we needed."

    Elena Castro

    L&D Manager, Financial Services

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    Yes. ITIL 4 Foundation is a globally recognised AXELOS and PeopleCert credential valued across Madrid's IT services, consulting, banking and telecom sectors. It proves you understand modern service management and opens entry into service desk, incident, change and service delivery roles.

    General

    Is the ITIL 4 Foundation certification worth it in Madrid?

    Yes. ITIL 4 Foundation is a globally recognised AXELOS and PeopleCert credential valued across Madrid's IT services, consulting, banking and telecom sectors. It proves you understand modern service management and opens entry into service desk, incident, change and service delivery roles.

    What is ITIL 4 Foundation and who is it for?

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme from AXELOS and PeopleCert. It introduces modern IT service management and is designed for IT and business professionals at any stage, with no prior experience required.

    Why choose Invensis Learning for ITIL 4 training?

    Invensis Learning is an Accredited Training Organisation delivering official ITIL 4 courseware through experienced trainers, flexible formats and exam-focused preparation. We support you from enrolment through to booking and passing the PeopleCert exam.

    Are there any prerequisites for ITIL 4 Foundation?

    No. ITIL 4 Foundation has no formal prerequisites and is open to everyone. It is the entry point to the ITIL 4 scheme and a recommended starting place for anyone new to IT service management.

    How long is the ITIL 4 Foundation certification valid?

    The ITIL 4 Foundation certification is valid for three years. You can renew it by earning the required CPD points through your PeopleCert MyAxelos subscription or by passing a higher ITIL 4 qualification.

    Pricing

    What is included in the ITIL 4 course fee?

    The training fee typically includes accredited ITIL 4 courseware, instructor-led sessions, practice questions, exam-focused preparation and learner support. Speak with a learning advisor for a quote and to confirm what your chosen format includes.

    How much does ITIL 4 Foundation training cost in Madrid?

    Training pricing varies by format and whether the PeopleCert exam is bundled, so it is available on request. The exam fee is set by PeopleCert and billed separately under regional pricing. Request a quote for current Madrid pricing.

    Is the exam fee included in the training price?

    It depends on the package you choose. Some options bundle the PeopleCert exam, while others price training and exam separately. PeopleCert sets exam pricing, which varies by region. Ask an advisor which option suits you.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations and business teams in Madrid. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Talk to a learning advisor to choose the option that works best for you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is a closed-book, multiple-choice examination based on the ITIL 4 Foundation syllabus from AXELOS and PeopleCert. It is delivered online with PeopleCert proctoring or at an authorised test centre.

    How many questions are on the exam and how long is it?

    The exam has 40 multiple-choice questions and you have 60 minutes (one hour) to complete it. It is taken as a closed-book examination.

    What is the passing score for ITIL 4 Foundation?

    You need 65% to pass, which is 26 correct answers out of 40 questions. Broad understanding across the whole syllabus is the best way to prepare.

    How do I book the ITIL 4 Foundation exam?

    You book the exam through PeopleCert, choosing online proctored delivery available 24/7 or an authorised test centre. Our team guides you through scheduling so you can sit the exam when you are ready.

    What happens if I do not pass the first time?

    You can resit the ITIL 4 Foundation exam through PeopleCert; re-sit fees and policy are set by PeopleCert. Our preparation, practice questions and trainer guidance are designed to help you pass with confidence.

    Course Content

    What topics does the ITIL 4 Foundation course cover?

    The course covers service management concepts, the Service Value System, the four dimensions of service management, the seven guiding principles, the service value chain, core ITIL practices and continual improvement, all aligned to the ITIL 4 Foundation syllabus.

    Can a beginner take this course?

    Yes. ITIL 4 Foundation is designed for beginners and has no prerequisites. The training builds from first principles, so you can start even if you have no prior IT service management knowledge.

    What learning materials are provided?

    You receive accredited ITIL 4 courseware, practice questions, quizzes and revision resources aligned to the official syllabus, along with trainer support to reinforce the key concepts.

    Is the courseware aligned with the current ITIL 4 syllabus?

    Yes. The courseware is accredited and aligned to the current ITIL 4 Foundation syllabus and the ITIL 4 Service Value System as published by AXELOS and PeopleCert.

    Will I receive a certificate after the training?

    You receive a course completion certificate after meeting the course requirements. The ITIL 4 Foundation certification itself is awarded by PeopleCert once you pass the exam.

    Enrollment

    How do I enrol in the ITIL 4 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to an advisor if you need help choosing.

    What training formats are available in Madrid?

    We offer live online (live virtual) instructor-led training and classroom-based training, plus customised corporate group training. You can choose the format that fits your schedule and learning style.

    How soon can I start?

    New batches run regularly in both live online and classroom formats. See upcoming schedules on our website or speak with a learning advisor to find the next available start date that suits you.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexible options let you reschedule or transfer to another batch where available. Contact our support team to arrange a change to your enrolment.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled under our published policy, and selected plans include flexible options. Reach out to our team for the details that apply to your enrolment.