Module 2: Enhanced ITIL Service Value System (SVS)
- Evolution of the Service Value System in Version 5
- Updated governance approaches
- How guiding principles apply in AI-enabled environments
- Value chain activities enhancements
ITIL 5 Foundation Bridge Certification Training in Madrid
Walk Out Certified
Built for ITIL 4 Foundation holders, this accredited Bridge upgrades your credential to the current ITIL 5 Foundation in a single day. Learn what is new in ITIL 5, from digital product and service management to value streams, with instructor-led training in Madrid backed by AXELOS and PeopleCert.
Flexible
Training Schedules
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Mode
8
Hours
8
PDUs
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Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
Upgrade Your ITSM Credential to the Current ITIL Release
A One-Day Bridge from ITIL 4 to ITIL 5
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Madrid, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.
Next: What's Included
What's Included in Your ITIL V5 Foundation Bridge Training
8 hours of instructor-led training
8 PDUs on completion of the training
Official PeopleCert ITIL V5 Foundation Bridge Digital Courseware
Practice questions, mock assessments and revision materials
PeopleCert ITIL V5 Foundation Bridge exam voucher
Retake the training within 2 months at no additional cost
Recordings of all training sessions.
Next: Course Highlights
Key Highlights
of the ITIL (Version 5) Foundation Bridge Training Course
Next: Eligibility Criteria
ITIL V5 Foundation Bridge Certification Eligibility in Madrid
Do You Qualify for the ITIL (Version 5) Foundation Bridge Exam?
Next: Benefits
Why the ITIL 5 Bridge Pays off for Your Career
Value for Individuals and Teams
For Individuals
The Bridge helps ITIL 4 Foundation holders update their knowledge and credential to ITIL 5 efficiently. It suits service managers, ITSM consultants, change and incident leads, and digital product owners who want the current credential without sitting the full Foundation again. Whether you are keeping pace with an employer moving to ITIL 5, advancing into a senior service role, or working across cloud and multi-supplier estates, this training builds capability around what has actually changed.
If you want to stay current and competitive in Madrid's ITSM market, the ITIL 5 Bridge is a fast, focused route. You gain updated value-stream and lifecycle knowledge, exam guidance, and a credential employers recognise across sectors and regions.
- Earn the current ITIL 5 Foundation credential in a single day
- Keep your ITSM credential relevant as employers move to ITIL 5
- Skip repeating the ITIL 4 content you already know
- Learn to manage digital products and services in AI-enabled settings
- Use the updated ITIL 5 language confidently across teams and partners
- Strengthen your standing for senior service management roles in Madrid
- Hold a globally recognised AXELOS and PeopleCert qualification
- Progress faster toward higher ITIL 5 qualifications
For Organizations
Group training helps organisations move their service teams to ITIL 5 quickly, equipping staff with the updated concepts and shared language ITIL 5 introduces. It can be delivered for service desks, ITSM functions or whole IT departments. For organisations adopting AI, cloud and platform delivery, the Bridge keeps service governance current while respecting the ITIL 4 knowledge teams already hold.
If your service teams still certify against ITIL 4 while the business moves to ITIL 5, group Bridge training closes that gap in a single day per person. Teams gain a consistent approach to lifecycle management, value streams and outcome-focused delivery.
- Transition your whole ITSM team to ITIL 5 with minimal downtime
- Standardise service management language across departments
- Apply ITIL 5 value stream and lifecycle thinking to real services
- Upskill staff for AI-enabled and multi-supplier environments
- Keep certified talent current without full Foundation retraining
- Choose flexible onsite, live virtual or blended delivery for teams
- Build consistent governance and measurable service outcomes
- Strengthen in-house ITIL 5 capability across business units
Next: Exam Format
ITIL V5 Foundation Exam Format in MadridWhat to expect on exam day
The ITIL Foundation Bridge (Version 5) exam tests only what is new and changed in ITIL (Version 5) relative to ITIL 4. Existing ITIL 4 knowledge is assumed as the baseline and is not re-tested. The exam covers the five topic areas PeopleCert publishes for the Bridge: key enhancements in ITIL (Version 5), digital product and service management evolution, updated language and core concepts, the enhanced value creation approach, and applying ITIL (Version 5) in practice. Through a combination of multiple-choice questions, candidates are tested on their understanding of the differences between ITIL 4 and ITIL (Version 5).
Next: Certification Cost
ITIL V5 Foundation Bridge Certification Cost in Madrid
Next: Who Can Take
Who Should Take ITIL V5 Foundation Bridge Certification Training in Madrid?
IT Service Manager
ITSM Practitioner
Service Desk Lead
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
ITIL-certified Professional
Where ITSM Skills Take Your Career in Madrid
Roles, Demand and Pay
ITIL 5 skills are becoming a clear marker of current ITSM capability across Madrid, valued by IT services, banking, telecoms, energy and public-sector employers that run large service operations. As Spanish enterprises adopt AI, cloud and multi-supplier delivery, organisations want service managers who hold the latest credential, not one a version behind. Demand spans the service desk through to senior change and service management roles, and here is what the Madrid market is showing right now.
Designation
ITIL (Version 5) Foundation Bridge Certified Professionals in Madrid : Salary Insights and Trends
Hiring Companies in Madrid
EUR21KMin
EUR29KAverage
EUR38KMax
Glassdoor (Madrid) 2026
InetumIndraNTT DataSopra Steria
Source: Inetum, Indra, NTT Data, Sopra Steria
What Is Fuelling Demand for ITIL 5 Skills in Madrid
ITIL 5 is more than an update. It is how Madrid's ITSM teams stay current as AI, cloud and digital products reshape service delivery. Upgrade your credential and lead the change. Start today.
Your Madrid ITSM Career UpgradeYour ITSM Standing Today and After ITIL 5
A Clear Upgrade for Madrid Professionals
Madrid's IT market is expanding with digital transformation, AI adoption and international investment, and employers increasingly separate professionals on the current ITIL release from those a version behind. Here is which side of that line you want to be on.
Sources: Glassdoor, PayScale, SalaryExpert (Madrid and Spain) 2026.
How to Get ITIL V5 Foundation Bridge Certified in Madrid
Step-by-Step Certification Process
The ITIL V5 Foundation Bridge path in Madrid is fast: complete the focused 1-day training and pass the bridge exam to update your ITIL Foundation credential. A prior ITIL Foundation certification is recommended.
Module 3: Unified Digital Product and Service Lifecycle
- Discover, Design, Develop/Build, Deploy/Launch, Deliver, Support, Experience, Improve
- Understanding how products and services are managed together in a single, integrated lifecycle
Module 4: AI Integration and AI Governance
- AI-native framework principles
- Responsible AI adoption guidance
- AI governance concepts and frameworks
- Managing AI-driven automation
- Ethical AI considerations
- Risk management for AI-enabled services
Module 5: Value Streams and Value Co-Creation
- Identifying, mapping, and managing value streams
- Enhanced value stream mapping techniques
- Improving flow, visibility, and outcomes
- Value co-creation with stakeholders
Module 6: Experience Management (New Emphasis)
- Customer experience focus
- User experience integration
- Experience-driven service delivery
- Measuring experience outcomes
- Transparency and measurable value
Module 7: Four Dimensions of Product and Service Management
- Organisations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
- How dimensions apply to digital products and services
Module 8: Digital Operating Models
- Modern organisational structures
- Digital-first business approaches
- Agile and adaptive ways of working
- Integration with Design Thinking, Agile, and DevOps
Module 9: Sustainability Integration
- Sustainability-driven service design
- Environmental responsibility in IT operations
- Long-term operational resilience
- Sustainable value creation
Module 10: Updated ITIL Practices
- Terminology updates in the 34 ITIL practices
- How practices apply in Version 5 context
- Practice alignment with unified lifecycle
Module 11: Transformation and Change
- Managing transformation in digital environments
- Organisational Change Management (OCM) integration
- Leading change in AI-enabled contexts
Module 12: Role-Aligned Guidance
- Clearer, more targeted guidance for specific roles
- Practical, actionable frameworks
- Less abstract, more dynamic models
Course Curriculum
of the ITIL (Version 5) Foundation Bridge Certification Training
The ITIL V5 Foundation Bridge curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation Bridge syllabus and covers all tested topics. Modules are delivered over 1 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation Bridge-format mock exams that mirror the live PeopleCert paper.
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Module 1: What's New in ITIL Version 5
- Overview of the evolution from ITIL 4 to Version 5
- Understanding the 40% retained, 24% modified, and 36% new content breakdown
- Key reasons for the Version 5 update
With 60% of content either modified or entirely new, this module frames exactly where to focus your limited prep time.
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Skills You Will Build in the ITIL 5 Bridge
Put the Latest ITSM Guidance to Work
Skills covered in the ITIL 5 Foundation Bridge focus on what is new and changed since ITIL 4. By the end of the course you can apply ITIL 5's updated concepts, language and value-creation approach within your own ITSM team.
Spot What Changed from ITIL 4 to ITIL 5
Identify the key enhancements, new concepts and structural updates in ITIL 5, including the product and service lifecycle and the evolved ITIL Value System, so you know exactly what is different.
Manage Digital Products and Services
Understand how ITIL 5 shifts from managing IT services to managing digital products and services across their full lifecycle, in modern, AI-enabled and platform-based environments.
Speak the Updated ITIL 5 Language
Use the new and redefined ITIL 5 terminology with confidence so you can communicate clearly with teams, partners, suppliers and stakeholders at different stages of adoption.
Create Value Across the Stakeholder Ecosystem
Apply ITIL 5's enhanced value-creation approach, linking strategy, delivery and measurable outcomes across consumers, users, sponsors, partners and society.
Map and Manage Value Streams
Work with value stream mapping and management as a dedicated ITIL 5 discipline, using it to track value, reduce waste and drive continual improvement.
Apply ITIL 5 in Your Own Practice
Integrate ITIL 5 enhancements into your existing ITIL 4 knowledge to improve collaboration, performance and results, then apply the updated guidance to real service situations.
ITIL V5 Foundation Bridge Certification Training Modes
for Professionals and Teams
We offer flexible ITIL V5 Foundation Bridge training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer instructor-led classroom sessions, live online learning, corporate team training, or personalized coaching, choose the option that best supports your ITIL V5 Foundation Bridge certification journey.
ITIL V5 Foundation Bridge Classroom Training
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation Bridge training format combines expert guidance, peer interaction, and practical exercises to help learners understand the latest ITIL updates and certification requirements.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals who prefer in-person learning and structured preparation for the ITIL V5 Foundation Bridge certification exam.
ITIL V5 Foundation Bridge Corporate Group Training
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations looking to upgrade employee knowledge to the latest ITIL framework, standardise service management practices, and strengthen operational excellence through team-based learning initiatives. This ITIL V5 Foundation Bridge corporate training solution can be customised to organisational requirements.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Organisations seeking ITIL V5 Foundation Bridge corporate training for employees and IT service management teams.
ITIL V5 Foundation Bridge Focused 1-to-1 Training
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides targeted ITIL V5 Foundation Bridge exam preparation and customised coaching support.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to successfully earn the ITIL V5 Foundation Bridge certification.
ITIL V5 Foundation Bridge Live Virtual Training
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
EUR 430
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.
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Why Choose Invensis Learning in Madrid
Accredited, Trusted Worldwide
As a trusted ITIL 5 Foundation Bridge training company in Madrid, Invensis Learning delivers structured ITIL 5 Bridge training for individual professionals and organisations that want to keep their service management capability current. Our programmes combine accredited, syllabus-aligned courseware, experienced ITIL-certified instructors, flexible delivery formats and learner-focused support. Whether you enrol as an individual or plan group training for your team, you get a professional learning experience built around practical understanding, real-world application and a clear path to the ITIL 5 Foundation credential.
- Training accredited through AXELOS and PeopleCert, the bodies behind ITIL
- Trainers who are practising, ITIL-certified ITSM professionals
- Flexible live online and classroom delivery across Madrid and Spain
- ISO 9001:2015 and ISO 27001:2022 certified training operations
- A focused one-day bridge that respects your existing ITIL 4 knowledge
- Post-training support and exam guidance through to certification
- Proven corporate delivery for teams across 100+ countries
- Course completion certificate and practical, work-ready learning
200K+
Professionals Trained
12M+
Hours of Training Delivered
4
Flexible Learning Modes
98%
First-Attempt Pass Rate
ISO 9001:2015 Certified
ISO 27001:2022 Certified
Secure SSL Encryption
Leaders in Training industry for 12+ years
Over 5000 five star reviews
Level AA conformance, W3C WCAG 2.2
ITIL (Version 5) Foundation Bridge Course Training Locations in Madrid
Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL V5 Foundation Bridge Training Location in Madrid
The Palace, 7, Plaza de las Cortes, Barrio de las Letras, Cortes, Centro, Madrid, Comunidad de Madrid, 28014, España
ITIL V5 Foundation Bridge Training Location in Madrid
Madrid Marriott Auditorium Hotel & Conference Center, 400, Avenida de Aragón, Rejas, San Blas - Canillejas, Madrid, Comunidad de Madrid, 28022, España
Corporate Bridge Training for Madrid Teams
Upskill Your Team
- Move whole service teams to ITIL 5 with minimal disruption
- Customised schedules built around team availability
- Flexible onsite, live virtual or hybrid delivery in Madrid and beyond
- Trainers with real ITSM and ITIL delivery experience
- Role-based, industry-relevant examples for better workplace use
- Dedicated coordination and learner support for group programmes
- Scalable delivery for teams across Spain and global locations
Trusted by Leading Enterprises in Spain
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Frequently Asked Questions
Here's everything you may ask...
The ITIL 5 Foundation Bridge is an accredited upgrade qualification from AXELOS and PeopleCert for professionals who already hold any ITIL 4 certification. It focuses on what is new and changed in ITIL 5, and passing it grants the current ITIL 5 Foundation credential.