From Study to Certified
Build modern digital service management skills with instructor-led ITIL 5 Foundation training in Madrid. Designed for IT and business professionals, this PeopleCert-aligned programme prepares you for the ITIL 5 Foundation exam and the ITIL Value System, delivered in flexible live virtual and classroom formats that fit working schedules.
Flexible
Training Schedules
Instructor-led
Mode
16
Hours
16
PDUs
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Course Overview
Overview
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Madrid, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
For Individuals
ITIL 5 Foundation training helps professionals build modern service management capability and prepare for the ITIL 5 Foundation exam. The course suits IT operations staff, service desk analysts, digital product owners and business professionals who work alongside digital service teams. Whether you are entering ITSM for the first time, refreshing knowledge from an earlier edition, or supporting digital services in banking, telecoms, consulting or the public sector in Madrid, this training aligns your skills with what employers expect today.
If you want to prove current, employer-recognised service management knowledge, ITIL 5 Foundation is a clear first step. You gain the ITIL Value System, the guiding principles and value stream techniques, plus a structured, supported path to a credential valued across sectors and regions.
For Organizations
ITIL 5 Foundation group training helps organisations build consistent service management capability by equipping teams with the ITIL Value System, guiding principles and lifecycle practices. Training can be delivered for IT operations, service desks, product teams or wider business units. For Madrid organisations modernising digital services and moving to the current ITIL edition, this training offers a scalable, flexible way to align teams around one framework.
If your teams describe service management in different ways, ITIL 5 Foundation training creates one common approach. Teams gain a standardised view of value co-creation, the four dimensions and continual improvement that supports better, more reliable digital service delivery.
The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.
Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.
ITIL 5 Foundation has become a practical marker of current service management knowledge across Madrid, valued by IT services firms, banks, telecoms operators, consultancies and public sector employers running large digital service estates. As Spain's ICT sector grows and organisations modernise their IT operations, professionals who understand the ITIL Value System are increasingly sought after. Demand spans the whole ladder, from service desk analyst to IT service manager, and here is what the Madrid market is telling us right now.
ITIL 5 Foundation is more than a certificate. It is a modern service management toolkit for a fast-digitising Madrid market. Join professionals who connect digital services to real value. Start your ITIL journey today.
Your Madrid Career TransformationMadrid's digital economy is expanding fast with cloud, data centre and AI investment, and employers increasingly separate professionals with current service management skills from the rest. Here is which side of that line you want to be on.
Sources: Glassdoor, PayScale, ERI SalaryExpert (Madrid) 2026.
The ITIL V5 Foundation certification path in Madrid is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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This ITIL 5 Foundation programme covers the nine official topic areas of the PeopleCert syllabus. By the end, you can describe the ITIL Value System, apply the guiding principles, and explain how value is co-created across the product and service lifecycle.
Understand what sets digital products and services apart, how value is created in digital environments, and how products and services are managed across their full lifecycle.
Learn how value is co-created between providers, consumers and stakeholders while balancing outcomes, costs, risks, experience and sustainability.
Apply the four dimensions of product and service management: organisations and people, value streams and processes, information and technology, and partners and suppliers.
Explain how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.
Use the seven ITIL guiding principles, from focus on value to optimise and automate, to make better decisions and adapt practices to real digital environments.
Understand the purpose of each lifecycle activity, from discovery and design through to operation, delivery and support, and how they work together to create value.
Explore the role of ITIL management practices and practice guides, and apply the continual improvement model to support long-term organisational success.
Learn to identify, map and manage value streams to improve flow, visibility and outcomes, and to find and remove waste across digital service delivery.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.
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Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.
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Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
EUR 1210
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
As a trusted ITIL Version 5 Foundation training company in Madrid, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations that want current, employer-recognised service management skills. As a PeopleCert Accredited Training Organization, our programmes combine qualified trainers, ITIL 5-aligned courseware, flexible delivery formats and learner-focused support. Whether you enrol as an individual or plan corporate training for your team in Madrid, Invensis Learning provides a professional learning experience built around practical understanding, real-world application and measurable outcomes.
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Quality Management
200K+
Professionals Trained
12M+
Hours of Training Delivered
4
Flexible Learning Modes
ISO 9001:2015 Certified
ISO 27001:2022 Certified
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Leaders in Training industry for 12+ years
Over 5000 five star reviews
Level AA conformance, W3C WCAG 2.2
ITIL Version 5 Foundation Training Location in Madrid
The Palace, 7, Plaza de las Cortes, Barrio de las Letras, Cortes, Centro, Madrid, Comunidad de Madrid, 28014, España
ITIL Version 5 Foundation Training Location in Madrid
Madrid Marriott Auditorium Hotel & Conference Center, 400, Avenida de Aragón, Rejas, San Blas - Canillejas, Madrid, Comunidad de Madrid, 28022, España
Leading Organisations
Passed on the First Attempt
"The course made the ITIL Value System and the guiding principles genuinely clear. The mock exams matched the real format well, and I passed the ITIL 5 Foundation exam on my first attempt. I now use the lifecycle vocabulary at work every day."
Carlos Herrera
IT Service Desk Analyst
0/0
A Smooth Move to the Current Edition
"Moving from ITIL 4 to ITIL 5 felt daunting until this training. The trainer explained value stream mapping and the four dimensions with practical Madrid examples. I feel confident applying the framework to our cloud operations."
Lucia Fernandez
Incident Manager
0/0
Practical and Well Organised
"Well-structured sessions and clear materials. The continual improvement model and the seven guiding principles are things I now apply when planning service changes. The support before the exam was very helpful."
Javier Ortega
IT Support Specialist
0/0
Aligned Our Team Around One Framework
"We trained a mixed group of service desk and product staff. Invensis tailored the sessions to our banking context, and the whole team now shares one service management language. Coordination and scheduling were excellent."
Marta Ruiz
IT Training Manager, Financial Services
0/0
Scalable Upskilling for Our Operations Teams
"As an L&D lead I needed a scalable way to move our operations teams to the current ITIL edition. The corporate programme was flexible, the trainers were credible, and completion rates were high. A strong return on our training budget."
Alberto Gomez
Learning and Development Lead, Telecommunications
0/0
4.6
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ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme, created by AXELOS and awarded by PeopleCert. It introduces digital product and service management, the ITIL Value System and the practices that help organisations create and improve value. It suits IT and business professionals at any career stage.