From Study to Certified
Build modern digital service management skills with instructor-led ITIL 5 Foundation training in Madrid. Designed for IT and business professionals, this PeopleCert-aligned programme prepares you for the ITIL 5 Foundation exam and the ITIL Value System, delivered in flexible live virtual and classroom formats that fit working schedules.
Flexible
Training Schedules
Instructor-led
Mode
16
Hours
16
PDUs
5K+ already enrolled
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EUR 1210
Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
Your Route into Digital Service Management
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Madrid, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
2 days of instructor-led training (16 hours)
16 PDUs on completion of the training
Official PeopleCert ITIL V5 Foundation Digital Courseware
Value stream mapping, Guiding Principles and Continual Improvement Model content
Full-length mock exams in the exact format of the live PeopleCert paper
PeopleCert ITIL V5 Foundation exam voucher
PeopleCert-accredited trainers with real-world delivery experience
Official ITIL V5 Foundation certificate and digital badge valid for 3 years on exam pass
Retake the training within 2 months at no additional cost
Recordings of all training sessions.
of the ITIL Version 5 Foundation Training Course
Do You Qualify for the ITIL V5 Foundation Exam?
Skills That Madrid Employers Reward
For Individuals
ITIL 5 Foundation training helps professionals build modern service management capability and prepare for the ITIL 5 Foundation exam. The course suits IT operations staff, service desk analysts, digital product owners and business professionals who work alongside digital service teams. Whether you are entering ITSM for the first time, refreshing knowledge from an earlier edition, or supporting digital services in banking, telecoms, consulting or the public sector in Madrid, this training aligns your skills with what employers expect today.
If you want to prove current, employer-recognised service management knowledge, ITIL 5 Foundation is a clear first step. You gain the ITIL Value System, the guiding principles and value stream techniques, plus a structured, supported path to a credential valued across sectors and regions.
For Organizations
ITIL 5 Foundation group training helps organisations build consistent service management capability by equipping teams with the ITIL Value System, guiding principles and lifecycle practices. Training can be delivered for IT operations, service desks, product teams or wider business units. For Madrid organisations modernising digital services and moving to the current ITIL edition, this training offers a scalable, flexible way to align teams around one framework.
If your teams describe service management in different ways, ITIL 5 Foundation training creates one common approach. Teams gain a standardised view of value co-creation, the four dimensions and continual improvement that supports better, more reliable digital service delivery.
The ITIL V5 Foundation exam validates your understanding of ITIL (Version 5), the framework for digital product and service management. The exam covers the nine Foundation topic areas PeopleCert publishes: digital product and service management concepts, value co-creation, the four dimensions of product and service management, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL (Version 5) principles in real-world digital product and service environments.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
Roles, Demand and Earning Potential
ITIL 5 Foundation has become a practical marker of current service management knowledge across Madrid, valued by IT services firms, banks, telecoms operators, consultancies and public sector employers running large digital service estates. As Spain's ICT sector grows and organisations modernise their IT operations, professionals who understand the ITIL Value System are increasingly sought after. Demand spans the whole ladder, from service desk analyst to IT service manager, and here is what the Madrid market is telling us right now.
Designation
ITIL Version 5 Foundation Certified Professionals in Madrid : Salary Insights and Trends
Hiring Companies in Madrid
Glassdoor · PayScale (Madrid) 2026
Source: Telefonica · Indra · NTT DATA · Vodafone Spain
ITIL 5 Foundation is more than a certificate. It is a modern service management toolkit for a fast-digitising Madrid market. Join professionals who connect digital services to real value. Start your ITIL journey today.
Your Madrid Career TransformationMadrid's digital economy is expanding fast with cloud, data centre and AI investment, and employers increasingly separate professionals with current service management skills from the rest. Here is which side of that line you want to be on.
Sources: Glassdoor, PayScale, ERI SalaryExpert (Madrid) 2026.
Step-by-Step Certification Process
The ITIL V5 Foundation certification path in Madrid is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
of the ITIL Version 5 Foundation Certification Training
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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The Nine ITIL 5 Foundation Topic Areas
This ITIL 5 Foundation programme covers the nine official topic areas of the PeopleCert syllabus. By the end, you can describe the ITIL Value System, apply the guiding principles, and explain how value is co-created across the product and service lifecycle.
Understand what sets digital products and services apart, how value is created in digital environments, and how products and services are managed across their full lifecycle.
Learn how value is co-created between providers, consumers and stakeholders while balancing outcomes, costs, risks, experience and sustainability.
Apply the four dimensions of product and service management: organisations and people, value streams and processes, information and technology, and partners and suppliers.
Explain how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.
Use the seven ITIL guiding principles, from focus on value to optimise and automate, to make better decisions and adapt practices to real digital environments.
Understand the purpose of each lifecycle activity, from discovery and design through to operation, delivery and support, and how they work together to create value.
Explore the role of ITIL management practices and practice guides, and apply the continual improvement model to support long-term organisational success.
Learn to identify, map and manage value streams to improve flow, visibility and outcomes, and to find and remove waste across digital service delivery.
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to strengthen IT service management capabilities, standardise service delivery practices, and support workforce development through customised team learning initiatives. This Corporate ITIL V5 Foundation training programme helps organisations build service-oriented teams and improve operational efficiency.
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Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customised ITIL V5 Foundation coaching and focused exam preparation support.
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Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
EUR 1210
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
For Your ITIL 5 Foundation Certification Training in Madrid?
As a trusted ITIL Version 5 Foundation training company in Madrid, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations that want current, employer-recognised service management skills. As a PeopleCert Accredited Training Organization, our programmes combine qualified trainers, ITIL 5-aligned courseware, flexible delivery formats and learner-focused support. Whether you enrol as an individual or plan corporate training for your team in Madrid, Invensis Learning provides a professional learning experience built around practical understanding, real-world application and measurable outcomes.
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Quality Management
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Professionals Trained
12M+
Hours of Training Delivered
4
Flexible Learning Modes
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Leaders in Training industry for 12+ years
Over 5000 five star reviews
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Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL Version 5 Foundation Training Location in Madrid
The Palace, 7, Plaza de las Cortes, Barrio de las Letras, Cortes, Centro, Madrid, Comunidad de Madrid, 28014, España
ITIL Version 5 Foundation Training Location in Madrid
Madrid Marriott Auditorium Hotel & Conference Center, 400, Avenida de Aragón, Rejas, San Blas - Canillejas, Madrid, Comunidad de Madrid, 28022, España
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Trusted by Leading Enterprises in Spain
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"The teacher was great , very intereactive he came up with alot of examples . "
"It was a good experienced and he did great of using real world examples that I was able to relate to. Pritesh were Explaining with extra slides in my work area. "
"The instructor is very knowledgeable and shared variety of examples to explain different concepts. The training was tailored to my understanding level which was very helpful. I had plenty of flexibility in break time as well as scheduling these sessions with my medical issues. Very grateful for this training and all the tips and additional materials. Thank you"
"Great training session but material could have been prepared earlier and sequential for us to follow"
"Instructor is well aware of the subject and made the training tailored to my experience. Recommended :) "
"PD has been helpful to us during the course duration. He is elaborating the concepts and will not move to the next topic until we understood the topic concerned. He is also proactive in asking questions to ensure we are listening and following the discussion."
""Despite being the sole participant on the day of the course, I was thoroughly impressed by the quality of the experience. The instructor conducted the session in a remarkably friendly and professional manner, ensuring that the content was perfectly tailored to my individual needs and learning style. The personalized attention I received made the course feel like a one-on-one coaching session, which greatly enhanced my overall learning experience. I would highly recommend this course to anyone looking for a flexible and attentive learning environment."
"Respective communication, steady pace of the class, not too fast but as well not too slow. A lot of space for open discussions and questionings. its not 5/5 because I believe the sessions consist of too much information for such short time. It could be organized in 1 more day, with less information per day, to have a better understanding."
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ITIL Version 5 Foundation training for individuals and teams. Select a city in Spain to view upcoming dates, formats and pricing.
Here's everything you may ask...
ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme, created by AXELOS and awarded by PeopleCert. It introduces digital product and service management, the ITIL Value System and the practices that help organisations create and improve value. It suits IT and business professionals at any career stage.
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