Course Overview

    Overview

    What's Included

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    Who Can Take

    What Is the ITIL 4 Foundation Certification?

    Your Entry into Modern IT Service Management

    ITIL 4 Foundation course badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Greece, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What's Included in Your ITIL 4 Foundation Training

    • 2 days of PeopleCert-accredited training (16 hours)

    • 16 PDUs on completion of the training

    • Official PeopleCert ITIL 4 Foundation Digital Courseware

    • Guiding Principles, Continual Improvement Model and key ITIL practices

    • Practice questions, full-length mock exams and exam simulator access

    • PeopleCert ITIL 4 Foundation exam voucher

    • ITIL 4 Foundation certificate valid for 3 years and digital badge on exam pass

    • Retake the training within 2 months at no additional cost

    • Recordings of all training sessions.

    Key Highlights

    of the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in Greece

    Do You Qualify for the ITIL 4 Foundation Exam?

    Why Earning ITIL 4 Foundation Pays Off

    Skills Employers in Greece Value

    ITIL 4 Foundation Exam Format in GreeceWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Greece

    Who Should Take ITIL 4 Foundation Certification Training in Greece?

    • IT Service Manager

    • Service Desk Analyst

    • ITSM Practitioner

    • IT Support Engineer

    • IT Operations Manager

    • Incident / Problem Manager

    • Change Manager

    • IT Project Manager

    What ITIL 4 Opens up in Greece

    Roles, Demand and Earning Potential

    ITIL 4 Foundation has become a trusted entry point into IT service management across Greece, valued by IT providers, banks, telecoms and the global service centres expanding in Athens and Thessaloniki. As cloud adoption and digital transformation accelerate, employers want professionals who can keep services reliable and aligned to value. Demand spans service desk, support and service management roles, and here is what the Greek market is showing right now.

    Why ITSM Skills Are in High Demand in Greece

    ITIL 4 Foundation is more than a certificate. It is a career accelerator for IT service professionals in Greece. Join those who keep services reliable and aligned to value. Start your journey today.

    Your Greece Career Transformation

    Your IT Career as It Stands Today,

    And What ITIL 4 Foundation Changes

    Greece's IT sector is expanding with cloud investment and digital transformation, and employers increasingly favour professionals who can prove structured service management skills. Here is the gap an ITIL 4 credential closes.

    Sources: PayScale, ERI SalaryExpert, Glassdoor (Greece) 2026.

    How to Get ITIL 4 Founfdation Certified in Greece

    Step-by-Step Certification Process

    The ITIL 4 Foundation certification path in Greece is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Module 2: The Four Dimensions of Service Management

    • Organisations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculum

    of the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The ITIL 4 Capabilities You Will Gain

    Practical Service Management Skills

    This programme helps you build service management knowledge and exam readiness grounded in the ITIL 4 Foundation syllabus. By the end you can describe the Service Value System and apply ITIL practices in everyday work.

    Service Management Fundamentals

    You will learn what ITIL 4 Foundation covers from day one: how services create value, the difference between outputs and outcomes, and how providers and consumers co-create value through utility and warranty.

    The ITIL 4 Service Value System

    Understand how the guiding principles, governance, the service value chain, practices and continual improvement work together as one model that turns demand into valuable, reliable services.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are, and progress iteratively with feedback to adapt ITIL practices to real situations in your organisation.

    Core ITIL 4 Practices

    Build working knowledge of key practices including incident management, problem management, change enablement, service desk and service level management to keep services dependable.

    The Four Dimensions of Service Management

    Balance organisations and people, information and technology, partners and suppliers, and value streams and processes to design, deliver and support services effectively.

    Continual Improvement and Metrics

    Use the continual improvement model, service level agreements, KPIs and key metrics to measure performance and keep services improving over time.

    ITIL 4 Foundation Training Modes

    for Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customised training aligned to organisational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organisations that want to build capabilities at scale, standardise knowledge, and support workforce development through customised team learning initiatives. Training can be tailored to business objectives, team roles, and organisational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customised learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1110

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning

    For ITIL 4 Foundation Training in Greece

    Invensis Learning delivers structured ITIL 4 Foundation training for professionals and organisations in Greece who want to build IT service management capability and prepare for the certification exam. Our programmes combine accredited courseware, experienced trainers, flexible delivery and learner-focused support. Whether you enrol as an individual or arrange corporate training for your team, Invensis Learning, a trusted ITIL 4 Foundation training company in Greece, provides a professional experience built around practical understanding, real-world application and measurable outcomes.

    • Accredited trainers with real IT service management experience
    • Aligned to the AXELOS and PeopleCert ITIL 4 Foundation syllabus
    • Flexible live online, classroom and corporate delivery formats
    • Structured courseware, practice questions and exam preparation
    • Dedicated learner support before, during and after training
    • Customised schedules for organisations and team programmes
    • ISO 9001 and ISO 27001 certified training operations
    • Trusted by professionals and organisations across many industries

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    Leaders in Training industry for 12+ years

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    Over 5000 five star reviews

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    ITIL 4 Foundation Training Locations in Greece

    Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Greece

    InterContinental Athenaeum Athens, Greece

    ITIL 4 Foundation Training Location in Greece

    Conrad Athens The Ilisian, 46, Vasilissis Sofias, Lykavittos, Kolonaki Quarter, 1st Community of Athens, Athens, Municipality of Athens, Regional Unit of the Central Sector of Athens, Region of Attica, Decentralized Administration of Attica, 115 28, Greece

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    Corporate ITIL 4 Foundation Training

    For Your Teams in Greece

    • Suitable for small, medium and large IT and service teams
    • Customised schedules based on your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with ITSM and industry expertise
    • Role-based examples for better workplace application
    • Dedicated coordination and learner support for groups
    • Scalable delivery across Greece and global locations

    Trusted by Leading Enterprises in Greece

    CosmoteNational Bank Of GreeceEurobankPiraeus BankNetcompany-IntrasoftSpace Hellas

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    We also deliver ITIL 4 Foundation Certification Training across multiple cities in Greece

    ITIL 4 Foundation training for individuals and teams. Select a city in Greece to view upcoming dates, formats and pricing.

    ITIL 4 Foundation Training Course in AthensITIL 4 Foundation Training Course in HeraklionITIL 4 Foundation Training Course in Patras

    Frequently Asked Questions

    Here's everything you may ask...

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme from AXELOS and PeopleCert. It introduces IT service management through the Service Value System and helps professionals create, deliver and continually improve technology-enabled services.