Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is SIAM Foundation Certification Training in Guatemala?UntitledYour Route into Service Integration

    SIAM Foundation certification training in Guatemala gives IT service professionals a globally recognised route into Service Integration and Management, the discipline of governing many suppliers as one seamless service. The EXIN SIAM Foundation (SIAM-F) credential validates your grasp of SIAM concepts, roles, processes and governance in multi-supplier environments, and it is the entry level of the EXIN SIAM scheme. The programme is built on the current EXIN SIAM Foundation Examination Specification and the SIAM Body of Knowledge (SIAM BoK) published by Scopism, so what you study maps directly to the 40-question exam. You cover the SIAM ecosystem, the three-layer model, the four service integrator sourcing options, roles and governance, cross-provider processes, and the risks of running a multi-supplier estate. As Guatemala's banks, fintechs and nearshore BPO providers scale complex vendor ecosystems, professionals who can integrate providers and own end-to-end delivery are increasingly valued. Earn your SIAM-F with Invensis Learning and step into service integration with confidence.

    Invensis Learning is an EXIN Accredited Training Provider in Guatemala, approved to deliver official SIAM Foundation training using EXIN-aligned courseware and the EXIN SIAM Foundation Certification Examination Content Outline(ECO).

    What Is SIAM Foundation Certification Training in Guatemala?Your Route into Service Integration

    Certification Badge

    Invensis Learning is an EXIN Accredited Training Provider in Guatemala, approved to deliver official SIAM Foundation training using EXIN-aligned courseware and the EXIN SIAM Foundation Certification Examination Content Outline(ECO).

    Key Highlightsof the SIAM Foundation Training Course

    SIAM Foundation Certification Eligibility in GuatemalaDo You Qualify for the SIAM Foundation Exam?

    What You Gain from SIAM Foundation TrainingFor You and Your Organisation

    SIAM Foundation Exam Format in GuatemalaWhat to expect on exam day

    The SIAM Foundation exam validates your understanding of the Service Integration and Management (SIAM) methodology for managing multi-supplier service ecosystems. The exam focuses on the SIAM ecosystem and roles, the four SIAM structures (External, Internal, Hybrid, Lead Supplier), the SIAM roadmap, governance models, processes and practices, and challenges in multi-vendor environments. Through a combination of multiple-choice questions, candidates are tested on their ability to apply SIAM principles in real-world multi-supplier service environments.

    SIAM Foundation Certification Cost in Guatemala

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where SIAM Skills Take You in GuatemalaRoles, Demand and Recognition

    SIAM Foundation opens a clear path into service integration and IT governance roles across Guatemala, where nearshore BPO providers, banks and fintechs increasingly run complex multi-supplier estates. As enterprises adopt more providers and mature their service management, professionals who can coordinate suppliers and own end-to-end delivery are in growing demand. Roles range from service desk and problem manager to service delivery, supplier and service integration manager, and here is what the local market is showing right now.

    Why SIAM Skills Are in Demand in Guatemala

    SIAM Foundation is more than a credential. It is the skill set that keeps a multi-supplier estate delivering as one. Join professionals in Guatemala who govern providers end to end. Start your journey today.

    Your Guatemala Career Transformation

    Your Career Before and After SIAM Foundation

    The Shift to Service Integration

    Guatemala's IT services, banking and BPO market is scaling multi-supplier and nearshore delivery, and employers increasingly separate professionals who can govern that complexity from those who cannot. Here is which side of that line SIAM Foundation puts you on.

    Sources: Paylab, SalaryExpert, ERI (Guatemala) 2026; EXIN.

    How to Get SIAM Foundation Certified in GuatemalaStep-by-Step Certification Process

    The SIAM Foundation certification path in Guatemala is a streamlined single-exam route designed for professionals seeking to understand Service Integration and Management (SIAM) principles, governance models, roles, and multi-supplier environments. Complete the training, pass the certification exam, and earn a globally recognized credential that remains valid for life.

    Step 1: Enroll in a SIAM Foundation Training Program

    Choose your preferred learning format, such as a SIAM Foundation certification course, live virtual training, self-paced learning, classroom sessions, or corporate group training. Enrollment provides access to learning materials, instructor support, and exam preparation resources.

    Step 2: Create Your EXIN Account

    Create or sign in to your EXIN account at exin.com. Your account stores your exam voucher, schedule, results, and digital badge.

    Step 3: Complete the Training and Practice Mocks

    Attend the full 2-day training and complete chapter quizzes, scenario exercises, and at least one full-length mock exam.

    Step 4: Schedule the SIAM Foundation Exam

    Book your exam through your EXIN account: 40 multiple-choice questions, 60 minutes, 65% pass mark, closed book. Online proctored or test centre.

    Step 5: Schedule Your SIAM Foundation Exam

    Once training is completed, schedule your examination through the certification platform. The SIAM Foundation training and exam process typically includes exam scheduling support and preparation guidance. The examination consists of 40 multiple-choice questions completed within 60 minutes and requires a minimum passing score of 65%.

    Step 6: Activate Your Credential

    EXIN issues your SIAM Foundation digital badge and certificate. Lifetime valid , no renewal required.

    Module 1: SIAM Introduction and History

    • Why SIAM emerged: multi-supplier service environments
    • Definition and scope of SIAM
    • Benefits, drivers, and use cases
    • Relationship to other frameworks (ITIL, COBIT, Lean, Agile)

    Module 2: The SIAM Ecosystem

    • The four SIAM structures: internal, lead supplier, hybrid, externally sourced
    • Customer, Service Integrator, and Service Provider roles
    • Layered model and the SIAM operating model
    • Boundaries, governance, and accountability

    Module 3: SIAM Implementation Roadmap

    • The four-stage SIAM roadmap: Discovery & Strategy, Plan & Build, Implement, Run & Improve
    • Common implementation patterns and approaches
    • Transitioning from legacy operating models to SIAM
    • Critical success factors and lessons learned

    Module 4: SIAM Roles and Responsibilities

    • Customer organisation accountabilities
    • Service Integrator function and roles
    • Service Provider responsibilities
    • RACI in a SIAM context

    Module 5: SIAM Practices

    • People practices: structures, capabilities, governance
    • Process practices: integrated end-to-end processes
    • Measurement practices: performance, quality, value
    • Technology practices: integrated tooling and data

    Module 6: Processes Supporting SIAM and Foundation Exam Prep

    • Strategic, tactical, and operational SIAM processes
    • Common challenges and risks in SIAM adoption
    • SIAM Foundation exam structure and sample questions
    • Final-week revision plan

    Course Curriculumof the SIAM Foundation Certification Training

    The SIAM Foundation curriculum follows the official SIAM Foundation BoK (Scopism) and covers all tested domains across the syllabus.

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    Skills You Will Build in This TrainingApplied to Real Supplier Estates

    This SIAM Foundation programme helps you move from single-supplier operations to end-to-end service integration. By the end you can describe the SIAM ecosystem, apply its roles and processes, and prepare for the 40-question EXIN exam with confidence.

    Understand the SIAM Ecosystem

    What you will learn in SIAM Foundation starts here: define Service Integration and Management, the customer, service integrator and service provider layers, the core SIAM principles, and the benefits of governing suppliers as one end-to-end service.

    Design SIAM Layers and Sourcing Models

    Work with the three-layer SIAM model and the four service integrator sourcing options, internal, external, hybrid and lead supplier, and follow the phased implementation roadmap from discovery and strategy through to run and improve.

    Map SIAM Roles and Governance

    Learn the roles across the customer organisation, service integrator and service providers, including the SIAM manager, service owner and supplier relationship manager, plus the governance boards that keep decision rights clear.

    Integrate Processes Across Providers

    Coordinate incident, problem, change and service level management across multiple suppliers, so end-to-end service holds together even when several providers deliver different components of one service.

    Apply SIAM Practices and Tooling

    Build collaboration, performance, supplier and assurance practices, and understand the integrated tooling and data sharing that let a multi-supplier ecosystem report and improve as one.

    Manage SIAM Risks and Frameworks

    Recognise the cultural, commercial and operational risks of multi-supplier models, and see how SIAM works alongside ITIL, COBIT, ISO/IEC 20000, Agile, DevOps and Lean.

    Who Should TakeSIAM Certification Training in Guatemala?

    Service Integration Lead

    Service Manager

    Vendor Manager

    IT Service Manager

    Transformation Lead

    Process Owner / Process Manager

    Service Architect

    Programme Manager (Multi-supplier)

    Who Can Take This Certification Training

    SIAM Foundation Training Optionsfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service integration and management learning journey.

    SIAM Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    GTQ 8430

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual SIAM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    SIAM Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom SIAM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official EXIN-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    SIAM Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

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    Designed for organizations that want to strengthen service integration capabilities, improve multi-provider governance, and standardize service management practices across teams. This format is ideal for SIAM Foundation training for companies in Guatemala seeking to build scalable service integration capabilities.

    Official EXIN-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    SIAM Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides SIAM Foundation coaching for professionals seeking individualized support and focused guidance on service integration models, governance frameworks, and implementation practices.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    SIAM Foundation Live Virtual Training

    SIAM Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    GTQ 8430

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual SIAM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Learners Choose Invensis LearningExpert-Led, Accredited SIAM Training

    As a trusted SIAM Foundation training company in Guatemala, Invensis Learning delivers structured SIAM Foundation training for professionals and organisations building service integration capability in multi-supplier environments. Our programmes combine accredited, experienced trainers, flexible delivery formats, organised courseware and learner support that carries you from study to the EXIN exam. Whether you enrol as an individual or plan corporate training for your team in Guatemala, we focus on practical understanding, real-world application and measurable outcomes.

    • Training aligned to the EXIN SIAM Foundation Examination Specification
    • Experienced trainers with real ITSM and service integration expertise
    • Live online, classroom and corporate delivery to suit your schedule
    • Structured courseware mapped to the 40-question SIAM exam
    • Practice questions and mock tests to build exam confidence
    • Dedicated learner support before, during and after training
    • ISO 9001 and ISO 27001 certified training operations
    • Trusted by professionals and teams across more than 100 countries

    1-to-1

    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    100+

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    ISO 9001

    Quality Management

    ISO 9001:2015 Certified

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    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    SIAM Foundation Training Locations in GuatemalaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    SIAM Foundation Training Location in Guatemala

    Westin Camino Real, 14 Calle, Zona 10, Ciudad de Guatemala, Zona 4, Departamento de Guatemala, 01010, Guatemala

    SIAM Foundation Training Location in Guatemala

    Real Intercontinental, 14 Calle, Zona 10, Ciudad de Guatemala, Zona 4, Departamento de Guatemala, 01010, Guatemala

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    Corporate SIAM Foundation TrainingFor Your Teams in Guatemala

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    • Suitable for small, medium and large teams
    • Customised schedules based on team availability
    • Live virtual, onsite or hybrid delivery across Guatemala
    • Trainers with real service integration and ITSM expertise
    • Role-based examples for multi-supplier and nearshore contexts
    • Dedicated coordination and support for group programmes
    • Scalable delivery for local and regional teams

    Trusted by Teams Across Guatemala

    ConduentAllied GlobalTelus InternationalGenpactTigoBAC Credomatic

    What Our Learners Say

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    A Clear Model for Multi-Supplier Work

    "The SIAM Foundation course finally gave me a language for what I do every day. I now handle incidents across three providers with a clear governance model, and I passed the exam on my first sitting."

    Carlos Morales

    IT Service Desk Lead

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    Better Cross-Provider Coordination

    "Coordinating incidents when several vendors are involved used to be chaotic. The training on cross-provider processes and end-to-end SLAs changed how I run major incidents. Very practical trainers."

    Andrea Giron

    Incident Manager

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    The Right Layer on Top of ITIL

    "I already held ITIL, and SIAM Foundation was the perfect layer on top. The sourcing models and supplier management practices are directly relevant to my role in a nearshore provider."

    Luis Herrera

    IT Supplier Analyst

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    Flexible and Exam Ready

    "The live online format fit around my shifts, and the mock questions made the exam feel familiar. I now understand how to keep end-to-end service quality when work is split across providers."

    Maria Jose Castillo

    Service Delivery Coordinator

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    One Shared Language Across the Team

    "We trained a mixed team of service and sourcing staff. Everyone now shares the same SIAM vocabulary, and our supplier reviews are far more consistent. The corporate delivery was well organised."

    Sofia Alvarado

    IT Training Lead, Banking Sector

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    Governance Our Managers Can Apply

    "As we moved more services to external providers, we needed governance our managers could apply. This training gave the group a practical framework for accountability and end-to-end reporting."

    Diego Ramirez

    Head of IT Operations, BPO Sector

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    Frequently Asked QuestionsHere's everything you may ask...

    EXIN SIAM Foundation validates your knowledge of Service Integration and Management (SIAM), the approach used when multiple service providers deliver IT services to one customer organisation. It covers SIAM concepts, structures, roles, processes and governance, and is the entry level of the EXIN SIAM certification scheme.

    General

    What is the EXIN SIAM Foundation certification?

    EXIN SIAM Foundation validates your knowledge of Service Integration and Management (SIAM), the approach used when multiple service providers deliver IT services to one customer organisation. It covers SIAM concepts, structures, roles, processes and governance, and is the entry level of the EXIN SIAM certification scheme.

    What is SIAM and why does it matter?

    SIAM is a management methodology for complex environments where several providers deliver services to one organisation. It introduces a service integrator layer that coordinates providers to ensure end-to-end delivery and clear accountability, which matters as Guatemalan firms adopt multi-supplier and nearshore models.

    Is SIAM Foundation worth it for professionals in Guatemala?

    Yes. As banks, fintechs and nearshore BPO providers in Guatemala scale multi-supplier estates, professionals who can integrate providers and govern end-to-end service are in demand for service delivery, supplier and service integration roles. SIAM Foundation is a recognised, lifetime-valid credential. Talk to a learning advisor to plan your path.

    Who should take SIAM Foundation training?

    SIAM Foundation suits IT service management professionals in multi-supplier environments, including service desk leads, incident and problem managers, service owners, and supplier or sourcing specialists. It also fits service integrator and managed service provider staff, and ITIL holders expanding into governance.

    Do I need ITIL or prior experience to enrol?

    No. EXIN SIAM Foundation has no formal prerequisites and is open to all. Familiarity with basic IT service management concepts, such as from ITIL Foundation, is helpful but not required, so beginners in service management can start here.

    How long is the SIAM Foundation certification valid?

    The EXIN SIAM Foundation certification is valid for life. It does not expire, and there is no renewal, re-examination or continuing education requirement once you have passed.

    Pricing

    What is included in the SIAM Foundation course fee?

    The training fee typically includes accredited-aligned courseware, practice questions, mock tests, trainer-led sessions and learner support, plus a course completion certificate. Exam vouchers are often bundled through accredited providers. Request a quote for the exact inclusions in your plan.

    How much does SIAM Foundation training cost in Guatemala?

    Training pricing is available on request, as it varies by format, schedule and whether an exam voucher is bundled. Contact us for a tailored quote for live online, classroom or corporate delivery in Guatemala.

    Is the EXIN exam fee included in the training price?

    EXIN exam pricing varies by region and purchasing channel, whether direct from EXIN or bundled with training through an accredited provider. Confirm current exam pricing when you enrol, and ask us whether your chosen package includes the voucher.

    Do you offer corporate or group pricing?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT, operations and sourcing teams. Ask about group rates for teams in Guatemala and we will prepare a tailored quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the payment option that suits you.

    Exam

    What if I do not pass the SIAM Foundation exam first time?

    You can re-sit the EXIN SIAM Foundation exam if needed, and our practice questions and mock tests are designed to prepare you thoroughly for a first-time attempt. Re-sit policy and fees vary by region and channel, so confirm the current terms with EXIN when you register.

    How many questions are on the SIAM Foundation exam?

    The EXIN SIAM Foundation exam has 40 multiple-choice questions and lasts 60 minutes. It is a closed-book exam with single-answer questions covering the SIAM topic areas.

    What is the passing score for the SIAM Foundation exam?

    The passing score is 65 per cent, which means answering at least 26 of the 40 questions correctly. Broad understanding across all seven topic areas is the best way to pass.

    How is the SIAM Foundation exam delivered?

    You can take the exam through EXIN online proctoring from home or office, or at an EXIN accredited testing location. It is often arranged through an accredited training provider as part of a training and exam bundle.

    What standard is the SIAM Foundation exam based on?

    The exam is based on the current EXIN SIAM Foundation Examination Specification, which is aligned to the SIAM Body of Knowledge (SIAM BoK) published by Scopism. EXIN is the governing body for the credential.

    What topics does the SIAM Foundation exam cover?

    The exam covers seven topic areas: an introduction to SIAM, the implementation roadmap, roles and responsibilities, SIAM practices, processes to support SIAM, challenges and risks, and how SIAM relates to other practices such as ITIL and COBIT.

    Course Content

    Can a beginner take this SIAM Foundation course?

    Yes. There are no formal prerequisites, so beginners in service management can enrol. Basic ITSM familiarity helps, and the training builds every SIAM concept from the ground up with practical examples and trainer support.

    What topics are covered in the SIAM Foundation training?

    The training covers the SIAM ecosystem and principles, the three-layer model, the four service integrator sourcing options, roles and governance, cross-provider processes, SIAM practices and tooling, challenges and risks, and the link to ITIL, COBIT, ISO/IEC 20000, Agile, DevOps and Lean.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions and full mock exams mapped to the 40-question format, so you can identify weak areas, build recall and gain confidence before exam day.

    Is the courseware aligned to the current SIAM syllabus?

    Yes. The courseware is aligned to the current EXIN SIAM Foundation Examination Specification and the SIAM Body of Knowledge published by Scopism, so what you study matches what the exam tests.

    What materials and format are provided?

    You receive structured courseware, references to the EXIN examination specification and the Scopism SIAM BoK, practice questions and quizzes. Training is delivered live online, in the classroom or as corporate group sessions in English or Spanish where available.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website and join an upcoming batch. Choose your format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming schedules or talk to an advisor to begin.

    What training formats are available?

    We offer live online (instructor-led virtual) training, classroom sessions, self-paced e-learning and customised corporate group training, so you can pick the format that fits your schedule and learning style in Guatemala.

    What are the eligibility requirements to enrol?

    There are no eligibility requirements to enrol in SIAM Foundation training or to sit the exam. EXIN SIAM Foundation is open to all, with no formal education, experience or prior certification needed.

    Can I reschedule or transfer to another batch?

    Yes. Flexi options let you reschedule or move to another batch, and selected plans allow you to attend the training twice. Contact our support team to arrange a change that suits you.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment before you book.