Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    What Is Lean IT and Why It Matters for IT TeamsYour Route to Leaner Service Delivery

    Certification Badge

    Key Highlightsof the Lean IT Training Course

    Lean IT Foundation Training Eligibility in the CroatiaWho Can Enroll?

    What You Gain from Lean IT Foundation TrainingSkills That Pay off at Work

    Where Lean IT Skills Lead in CroatiaRoles, Demand and Pay Signals

    Lean IT skills are in demand across Croatia as the ICT sector grows faster than the EU average and employers face a shortage of qualified professionals. Software houses, telecoms, banks and public bodies all need people who can cut waste, improve flow and raise service quality. Lean IT training opens roles ranging from IT quality and process analysts to service delivery and IT operations managers, and here is what the market is telling us right now.

    IT Pressures Making Lean Skills Valuable in Croatia

    Lean IT is more than theory. It is a practical way to cut waste and lift service quality in real IT teams. Join professionals across Croatia turning Lean thinking into measurable results. Start your journey today.

    Your Croatia Career Transformation

    Your IT Career Before and After Lean

    See the Shift Lean Skills Make

    Croatia's ICT sector is expanding faster than the EU average, and employers increasingly value professionals who can cut waste and improve service quality. Here is the shift Lean IT skills make to how you work and where your career can go.

    Sources: MojaPlaca.hr, SalaryExpert, Croatian Bureau of Statistics (DZS) 2026.

    Module 2: Focusing on the Customer

    • Understanding the Voice of the Customer concept and how it provides the foundation for all Lean improvement activity in IT organizations
    • Learning Critical-to-Quality concepts and how CTQ characteristics define the measurable attributes of IT services that matter most to customers
    • Exploring the VoC-to-CTQ linking process and how customer feedback and requirements are translated into actionable process improvement priorities

    Module 3: Improving Existing Processes

    • Understanding process definition principles and how IT processes are described, bounded, and documented for improvement purposes
    • Exploring the difference between push and pull systems and how pull-based thinking improves flow and reduces waste in IT service delivery
    • Learning how to create and use SIPOC diagrams to define process boundaries, identify stakeholders, and scope improvement initiatives
    • Applying Value Stream Mapping to visualize the flow of value and waste across IT processes from request to delivery
    • Understanding Heijunka as a demand-leveling technique and how it can reduce variability and improve throughput in IT workflows
    • Implementing 5S across IT environments to create organized, standardized, and sustainably maintained working conditions

    Module 4: Enhancing Operational Performance

    • Understanding Key Performance Indicators and how to define, select, and track KPIs that reflect the operational health of IT services
    • Learning Process Cycle Efficiency as a measure of the proportion of value-adding time within total process lead time across IT workflows
    • Connecting operational performance measurement to the Deming circle and how KPIs drive structured, evidence-based improvement cycles

    Module 5: Organization

    • Understanding communication cascade as a structured approach to aligning teams around improvement goals and operational priorities in IT organizations
    • Learning visual management principles and how visual displays, dashboards, and workplace organization tools improve transparency and accountability
    • Implementing Kanban boards as a visual workflow management tool for IT teams, covering design, configuration, and continuous improvement of board structure

    Module 6: Behavior and Attitude

    • Understanding the behaviors associated with Lean thinking and how they differ from habits formed in traditional, non-Lean IT Foundation working environments
    • Comparing traditional management approaches with Lean management philosophy and the implications for team leadership and decision-making in IT
    • Exploring Lean leadership principles and the role of leaders in creating the conditions for sustained Lean adoption and continuous improvement culture

    Module 7: Lean IT Foundation Leadership

    • Understanding the Shingo model and its guiding principles as a framework for building organizational cultures that sustain Lean IT Foundation practices
    • Exploring how Shingo model principles apply specifically within IT organizations and how they shape the behaviors of leaders, teams, and individuals

    Module 8: Lean IT Foundation Kaizen

    • Understanding DMAIC as a structured improvement methodology and how its Define, Measure, Analyze, Improve, and Control phases apply to IT process improvement
    • Learning the distinction between Kakushin, Kaikaku, and Kaizen as different scales of change and when each approach is appropriate within IT improvement programs
    • Developing a Kaizen mindset and understanding how ongoing, incremental improvement sustains Lean IT Foundation culture beyond formal improvement projects

    Course Curriculumof the Lean IT Training

    This Lean IT Foundation training course online is structured across eight modules that progress from the foundational philosophy of Lean and its origins in the Toyota Production System through to the practical application of Kaizen, DMAIC, and continuous improvement leadership within IT organizations. Each module builds on the previous one, ensuring that participants develop a complete, coherent, and practically applicable understanding of Lean IT Foundation. The curriculum is designed to be relevant to the full range of IT roles and functions, from service delivery and operations to software development, testing, architecture, and process management as practiced across the Croatia.

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    The Lean IT Skills You Will BuildFrom Waste Analysis to Kaizen

    In the Lean IT Foundation Training you will learn to apply Lean principles to IT work: removing waste, mapping value streams, putting the customer first and driving continuous improvement. By the end you can turn Lean tools into measurable service gains in your own organisation.

    Apply the Five Lean Principles

    Put customer value, value stream, flow, pull and perfection to work in real IT processes, so effort concentrates on what customers actually value.

    Identify and Remove Waste

    Spot waste (muda), variability (mura) and overburden (muri) in IT service delivery, and classify activities as value-add, necessary or non-value-add.

    Map and Improve Value Streams

    Use SIPOC, Value Stream Mapping, 5S and Heijunka to see how work flows, expose bottlenecks and improve process cycle efficiency.

    Put the Customer First

    Capture the Voice of the Customer and translate it into Critical to Quality measures that keep IT services aligned to real needs.

    Drive Continuous Improvement

    Run improvement with Kaizen, the DMAIC model and the Deming circle (PDCA), building measurable, repeatable gains into everyday IT work.

    Lead Lean in IT Teams

    Apply Kanban, visual management, Lean leadership and the Shingo model to make improvement a lasting habit across your team.

    Who Should TakeLean IT Training in Croatia?

    IT Professionals

    Project Managers

    Team Leaders

    IT Service Managers

    Software Developers

    Testers and QA Professionals

    IT Architects

    Process Practitioners

    Lean Coaches

    Who Can Take This Certification Training

    Lean IT Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer self-paced learning or a structured, corporate, instructor-led experience, choose the option that best supports your skill development journey through the best Lean IT Foundation online training options available.

    Lean IT Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Attend fully interactive Weekday Lean IT Foundation training sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences.

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Lean IT Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives and Lean IT Foundation training for companies.

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Lean IT Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions delivered by our Lean IT Foundation training institute.

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Lean IT Live Virtual Training

    Lean IT Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 760

    Please Note: Attend fully interactive Weekday Lean IT Foundation training sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences.

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning for Lean IT Training in CroatiaTrusted by Professionals and Teams

    As a specialist Lean IT training company in Croatia, Invensis Learning delivers structured Lean IT Foundation Training for individual professionals and organisations that want to cut waste and improve IT service delivery. Our programmes combine experienced trainers, practical courseware built on the EXIN Lean IT syllabus, flexible delivery and learner-focused support. Whether you enrol as an individual or plan group training for your team, we provide a professional learning experience focused on practical understanding, real-world application and measurable outcomes for your IT function.

    • Experienced trainers with real Lean and IT process improvement expertise
    • Flexible learning formats for individuals, teams and corporate groups
    • Practical, real-world courseware built on the EXIN Lean IT syllabus
    • Live online and onsite delivery to suit your schedule
    • Hands-on case studies, exercises and chapter-end quizzes
    • Flexi Pass so you can attend the training twice within two months
    • Dedicated learner support before, during and after training
    • Trusted by professionals and organisations across many industries

    100+

    Countries Served

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

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    Secure SSL Encryption

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    Lean IT Training Locations in CroatiaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    Lean IT Training Location in Croatia

    Hotel Westin, 1, Ulica Isidora Kršnjavoga, Local Board "Mimara", City District Donji grad, Zagreb, City of Zagreb, 10000, Croatia

    Lean IT Training Location in Croatia

    Sheraton Zagreb, 2, Ulica kneza Borne, Local Board "Knez Mislav", City quarter Donji grad, Zagreb, City of Zagreb, 10000, Croatia

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    Corporate Lean IT Training in CroatiaUpskill Your IT Team

    • Suitable for small, medium and large IT teams
    • Customised training schedules based on team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Experienced trainers with Lean and IT process improvement expertise
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Croatia and global locations

    Leading Organisations

    InfobipEricsson Nikola TeslaHrvatski TelekomA1 HrvatskaSpanCombis

    What Our Lean IT Learners Say

    Practical Lean I Could Apply Straight Away

    "The training made Lean genuinely practical for our service desk. I now map value streams and run Kaizen sessions that have cut our rework noticeably. The tools clicked because every example was IT-focused."

    Ivana Horvat

    IT Service Delivery Lead

    0/0

    Changed How I See Our Delivery Pipeline

    "As a developer I never really understood waste until this course. Learning muda, mura and muri changed how I look at our delivery pipeline, and 5S and Kanban are now part of how the team works."

    Marko Kovacevic

    Software Developer

    0/0

    Strong Link Between IT Work and Customer Value

    "Clear, well-structured two days. The Voice of the Customer and CTQ sections helped me tie our IT work back to what the business actually needs. The trainer answered every question with real examples."

    Ana Babic

    Process Improvement Analyst

    0/0

    A Shared Improvement Language for the Team

    "We ran the corporate programme for our operations team and it gave everyone a shared Lean language. Since then our improvement ideas actually get implemented instead of stalling. Delivery was flexible around our shifts."

    Tomislav Juric

    IT Operations Manager, Telecom Sector

    0/0

    Measurable Gains After Onsite Training

    "Invensis Learning delivered onsite training for two of our IT groups. The content was practical and the trainers understood service delivery. We are already seeing shorter cycle times and less rework across teams."

    Petra Novak

    Learning and Development Manager, Financial Services

    0/0



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    Happy Learners

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    Locations Worldwide

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    We also deliver Lean IT Training across multiple cities

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. Lean IT skills are in strong demand as Croatia's ICT sector grows faster than the EU average and employers face a shortage of qualified professionals. The training gives you a practical toolkit to cut waste and improve IT service delivery, which is valued across software, telecom, banking and public-sector roles.