Module 2: Service Culture
- Define a service culture
- Explain the elements of a service culture
VeriSM Foundation Certification Training in Croatia
From Study to Certified
Built for IT and business professionals across Croatia, this instructor-led programme introduces VeriSM, the service management approach for the digital age. Learn the VeriSM model, the management mesh and progressive practices, then prepare for the globally recognised EXIN VeriSM Foundation exam with confidence and a clear, supported path.
Flexible
Training Schedules
Instructor-led
Mode
16
Hours
16
PDUs
15K+ already enrolled
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Starts from
EUR 1090
Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
What Is the EXIN VeriSM Foundation Certification?
Modern Service Management for the Digital Age
Invensis Learning is an EXIN Accredited Training Provider in Croatia, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).
Next: What's Included
What's Included in Your VeriSM Foundation Training
2 days of EXIN-accredited training (16 hours)
16 PDUs on completion of the training
EXIN accredited digital courseware on the IFDC VeriSM Foundation BoK
Scenario practice on the VeriSM model, Management Mesh and progressive practices
40-question full-length mock exams in the exact format of the live EXIN paper
Study guides, practice tests and simulators
Lifetime-valid EXIN VeriSM Foundation credential on exam pass
Retake the training within 2 months at no additional cost
Next: Course Highlights
Key Highlights
of the VeriSM™ Foundation Training Course
Next: Eligibility Criteria
VeriSM Foundation Certification Eligibility in Croatia
Do You Qualify for the VeriSM™ Foundation Exam?
Next: Benefits
What You Gain from Getting VeriSM Certified
A Flexible Edge in Modern Service Management
For Individuals
VeriSM Foundation training helps professionals build modern service management capability and prepare for the EXIN exam. It suits IT service and delivery staff, business professionals and ITIL holders who want a flexible, context-driven approach. Whether you are entering service management, broadening beyond a single framework, or planning to progress up the EXIN VeriSM scheme, this training builds knowledge aligned with how digital organisations work today.
If you want a globally recognised, lifetime credential that reflects contemporary service delivery, VeriSM Foundation is a clear step forward. You gain the VeriSM model, the management mesh and structured exam preparation that employers across Croatia and beyond value.
- Validates modern, framework-agnostic service management knowledge that employers recognise
- Opens roles in IT service management, service delivery and IT operations
- Teaches how to combine ITIL, Agile, DevOps and Lean within one management mesh
- Backed by EXIN, an examination body operating in over 165 countries
- Lifetime credential with no renewal or continuing education required
- No prerequisites, so it suits IT and business professionals alike
- Serves as the entry point to the EXIN VeriSM scheme up to Professional level
- Builds the confidence to prepare for the 40-question VeriSM Foundation exam
For Organizations
VeriSM Foundation group training helps organisations build modern service management capability by equipping teams with a flexible, context-driven approach. The training can be delivered for IT service teams, operations groups or cross-functional units. For organisations connecting service delivery to strategy during digital transformation, this training provides a scalable, adaptable foundation.
If your teams run ITIL, Agile and DevOps in silos, VeriSM Foundation group training creates a common management mesh view. Staff gain a shared approach to service culture, governance and value co-creation that fits the organisation's real context.
- Builds a shared, flexible service management language across teams
- Connects IT service delivery to business outcomes and consumer value
- Helps teams combine ITIL, Agile, DevOps and Lean without silos
- Supports digital transformation and service culture change
- Enables customised, context-fit training for your organisation
- Standardises modern service management practice across departments
- Offers flexible delivery for distributed and hybrid teams
- Strengthens in-house capability for cloud, AI and automation-era services
Next: Exam Format
VeriSM Foundation Exam Format in CroatiaWhat to expect on exam day
The VeriSM Foundation exam validates your understanding of the VeriSM service-management framework for the digital age. The exam focuses on the VeriSM model, service-management principles, the management mesh, the four stages of the VeriSM model (Define, Produce, Provide, Respond), progressive practices, and integrating VeriSM with other service-management frameworks. Through a combination of multiple-choice questions, candidates are tested on their ability to apply VeriSM principles in real-world digital-service environments.
Next: Certification Cost
VeriSM Foundation Certification Cost in Croatia
Next: Who Can Take
Who Should Take VeriSM Foundation Certification Training in Croatia?
Service Managers
IT Architects
Service Desk Manager
Project Managers
Process Owners
Process Managers
IT Manager
Business Analysts
Quality Managers
Your Career Outlook with VeriSM in Croatia
Why the Credential Is in Demand
VeriSM Foundation has become a practical marker of modern service management capability across Croatia, valued by IT services, telecom, BFSI and consulting employers that blend ITIL, Agile and DevOps. As the ICT sector grows faster than the EU average and skilled professionals stay scarce, credentialed talent that can shape flexible service delivery is increasingly sought after, from service desk lead to IT service manager. Here is what the market is telling us right now.
Designation
VeriSM™ Foundation Certified Professionals in Croatia : Salary Insights and Trends
Hiring Companies in Croatia
€22KMin
€30KAverage
€42KMax
MojaPlaca · ERI SalaryExpert (Croatia) 2026
CombisKing ICTA1 Hrvatska
Source: Combis · King ICT · A1 Hrvatska
Why Modern Service Management Matters in Croatia
VeriSM Foundation is more than a certificate. It is a modern service management edge. Join professionals across Croatia who shape flexible, outcome-focused service delivery. Start your journey today.
Your Croatia Career TransformationWhere You Stand Today,
And Where VeriSM Foundation Takes You
Croatia's ICT market is expanding faster than the EU average, and employers increasingly separate professionals who can shape modern, flexible service management from those who cannot. Here is which side of that line you want to be on.
Sources: MojaPlaca.hr, ERI SalaryExpert (Croatia) 2026.
How to Get VeriSM Foundation Certified in Croatia
Step-by-Step Certification Process
The path to Online VeriSM Foundation certification follows a straightforward single-exam route. Complete the accredited training program, schedule the examination through EXIN, pass the assessment, and earn a globally recognised service management credential.
Module 3: People and Organisational Structure
- Organisation structure
- Service management challenges
Module 4: The VeriSM Model
- The VeriSM model
- Adapting the VeriSM model
Module 5: Progressive Practices
- Progressive practices
Module 6: Innovative Technologies
- Impact of technology
Module 7: Getting Started
- Getting started
Course Curriculum
of the VeriSM™ Foundation Certification Training
The VeriSM Foundation curriculum follows the official IFDC VeriSM Foundation syllabus and covers seven modules across the digital service management lifecycle.
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Module 1: The Service Organisation
- Organisational context
- Organisational governance
- Digital transformation
Governance and context questions here connect directly to nearly every later module.
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The Service Management Skills You Will Build
Skills Mapped to the EXIN Syllabus
This VeriSM Foundation training builds the practical service management skills the EXIN exam tests, across all seven topic areas. By the end you can help an organisation define its own flexible, outcome-focused service management approach and prepare for the 40-question exam.
Understand the Digital Service Organisation
Grasp what a service is, how value is co-created, and why digital transformation demands service-centric thinking over technology-centric, prescriptive frameworks.
Build a Consumer-Centric Service Culture
Learn how organisational values, behaviours and ethics shape a service culture that places the consumer and their outcomes at the centre of delivery.
Apply the VeriSM Model and Management Mesh
Work with governance, service management principles and the management mesh, and the Define, Produce, Provide and Respond stages that make the model practical.
Select and Combine Progressive Practices
Understand how ITIL, Agile, DevOps, Lean and SIAM sit within the mesh, and how to choose and blend practices to suit an organisation's real context.
Use Innovative Technologies in Service Delivery
Explore how cloud, artificial intelligence, automation, IoT and analytics influence the mesh and support the Provide and Respond stages of service management.
Get Started with VeriSM in Your Organisation
Learn how to assess maturity, define an initial mesh, integrate existing frameworks and drive continuous improvement to overcome common adoption barriers.
VeriSM Foundation Training Modes
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service management learning and professional development journey.
VeriSM™ Foundation Classroom Training
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom VeriSM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official EXIN-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
VeriSM™ Foundation Corporate Group Training
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to strengthen service management capabilities, standardise operational practices, and support workforce development through customised team learning initiatives. This format is ideal for VeriSM Foundation training for companies in Croatia seeking to build modern service management capabilities across teams.
Official EXIN-aligned Course Material
Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
VeriSM™ Foundation Focused 1-to-1 Training
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides VeriSM Foundation coaching for professionals seeking individualized support and focused guidance on modern service management concepts and practices.
Official EXIN-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
VeriSM™ Foundation Live Virtual Training
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
EUR 1090
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.
Official EXIN-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
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Why Choose Invensis Learning
For VeriSM Foundation Certification Training in Croatia?
Invensis Learning delivers structured VeriSM Foundation training for professionals and organisations building modern service management capability and preparing for the EXIN exam. Our programmes combine accredited, experienced instructors, flexible delivery formats, organised courseware and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning, a trusted VeriSM Foundation training company in Croatia, provides a professional learning experience designed around practical understanding, real-world application and measurable outcomes.
- EXIN Accredited Training Provider delivering official VeriSM Foundation courseware
- Accredited, experienced trainers with real IT service management practice
- Flexible live online and classroom formats for professionals across Croatia
- ISO 9001:2015 and ISO 27001:2022 certified training operations
- Comprehensive materials, practice questions and exam preparation support
- Dedicated learner support before, during and after your training
- Corporate and group training tailored to your team's context
- Trusted by professionals and organisations in over 100 countries
12M+
Hours of Training Delivered
4
Flexible Learning Modes
98%
First-Attempt Pass Rate
5000+
Accredited Trainers Globally
ISO 9001:2015 Certified
ISO 27001:2022 Certified
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Leaders in Training industry for 12+ years
Over 5000 five star reviews
Level AA conformance, W3C WCAG 2.2
VeriSM Foundation Training Locations in Croatia
Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
VeriSM Foundation Training Location in Croatia
Hotel Westin, 1, Ulica Isidora Kršnjavoga, Local Board "Mimara", City District Donji grad, Zagreb, City of Zagreb, 10000, Croatia
VeriSM Foundation Training Location in Croatia
Sheraton Zagreb, 2, Ulica kneza Borne, Local Board "Knez Mislav", City quarter Donji grad, Zagreb, City of Zagreb, 10000, Croatia
Corporate VeriSM Foundation Training
For Your Teams in Croatia
- Suitable for small, medium and large teams
- Customised schedules aligned with your team's availability
- Delivery through onsite, live virtual or hybrid formats
- Accredited trainers with real service management experience
- Role-based, industry-relevant examples for better workplace application
- Dedicated coordination and support for corporate programmes
- Scalable delivery for teams across Croatia and abroad
Trusted by Leading Enterprises in Croatia
InfobipSpanEricsson Nikola TeslaCombisKing ICTA1 Hrvatska
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What Our Learners Say About Us
"The best part about this experience is the trainer. He is incredibly good. He actually shows insightful videos related to the topics covered and goes out of his way to answer our questions and to make sure that we understood everything, on top of being friendly and interesting. Previous trainer pales in comparison. "
"The training exceeded my expectations in every way. The balance between compact theory and core essentials made the content clear, focused, and immediately applicable. The learning kit was exceptionally well-prepared—high-quality materials, detailed visuals, exam questions, clear instructions, and an included exam voucher made it truly great value for the money. What stood out most was the trainer's (Pratap Kumar) authenticity and dedication. You could feel that he genuinely wanted us to learn and succeed. His honest, straightforward approach built trust and kept the session engaging from start to finish. I also appreciated the interactive format and real-life examples, which grounded the theory in everyday situations. Hearing Carlas’ experiences and comparing practices across companies brought in valuable perspective. I only wish more participants had been involved to deepen the experience exchange. Overall, this was a highly valuable, well-delivered training that left me motivated and well-equipped to put what I’ve learned into action. I would absolutely recommend it to anyone looking for meaningful, real-world-focused learning."
"It was good experience "
"The pace and learnings from the course were good, liked how the trainer went through everything and always checked if there were questions and when there were he gave thorough answers."
"your Sales Rep Kevin was very pushy to sign up but when we finally did we had no support - no confirmation of booking, and constant reminders to pay even when we already had. The training itself was good, the trainer was great although she had her camera off the entire training. "
"It was a pleasur working and learning from Pritesh Shah. He managed to pick up where I was standing and helped me understand from the ground on. I am very greatful he managed to help me in that way. It is absolutely worth the money."
"Pritesh Shah was a wonderful very patient and professional instructor. I felt supported all the way, he gave me excellent tips and always started the sessions with a very good summary of the previous explanations so that gradually my understanding would increase. "
"Very Knowledgeable Teacher with a very small class size allowed for a good learning experience. "
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We also deliver VeriSM™ Foundation Certification Training across multiple cities in Croatia
VeriSM™ Foundation training for individuals and teams. Select a city in Croatia to view upcoming dates, formats and pricing.
VeriSM™ Foundation Training Course in OsijekVeriSM™ Foundation Training Course in RijekaVeriSM™ Foundation Training Course in SplitVeriSM™ Foundation Training Course in ZadarVeriSM™ Foundation Training Course in Zagreb
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VeriSM Foundation is an entry-level EXIN credential that validates your understanding of VeriSM, a service management approach for the digital age. It covers the VeriSM model, the management mesh, VeriSM patterns and how an organisation defines its own flexible service management approach.