Built Around the Latest Exam
Build modern IT service management skills with instructor-led ITIL 5 Foundation training in Croatia. Designed for IT and business professionals, this programme prepares you for the PeopleCert exam on the ITIL Value System, the product and service lifecycle and value co-creation, in flexible live virtual and corporate formats that fit working schedules.
Flexible
Training Schedules
Instructor-led
Mode
16
Hours
16
PDUs
5K+ already enrolled
4.5 (24+ Reviews)
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Starts from
EUR 1110
Course Overview
Overview
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Croatia, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
For Individuals
ITIL 5 Foundation training helps professionals build modern service management capability and earn the entry-level credential in the ITIL 5 scheme. The course suits IT operations staff, service desk analysts, digital product managers and Agile or DevOps practitioners. Whether you are new to ITIL or updating from an earlier version, the programme gives you a current, digital-era grounding aligned to ITIL 5 (Version 5.0).
If you want to prove in-demand service management skills to employers across Croatia, ITIL 5 Foundation is a practical first step. You gain recognised knowledge, structured exam preparation, and a clear path toward advanced ITIL qualifications.
For Organizations
ITIL 5 group training helps organisations build consistent service management capability by giving teams a shared, current framework. The training can be delivered for IT operations, service desk and digital product teams. For organisations connecting technology delivery to real business value, the programme provides a scalable, flexible way to raise ITSM maturity.
If your teams run digital services without a common approach, ITIL 5 training creates a shared value system. Staff gain a standardised way to manage incidents, improve services and co-create value with the business.
The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.
Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.
ITIL is the world's most widely adopted IT service management framework, and ITIL 5 brings it into the digital era. Across Croatia, IT services, telecom, banking and public sector employers are investing in digital delivery and nearshoring, which keeps demand strong for professionals who understand modern service management. Roles range from service desk analyst to incident, problem and service delivery management, and here is what the market shows right now.
ITIL 5 Foundation is more than a credential. It is a practical step into modern service management. Join professionals across Croatia building digital-era ITSM skills. Start your journey today.
Your Croatia Career TransformationCroatia's IT market is expanding with digital transformation, nearshoring and cloud adoption, and employers increasingly separate professionals with current service management skills from the rest. Here is which side of that line you want to be on.
Sources: MojaPlaca.hr, SalaryExpert, Glassdoor (Croatia) 2026.
The ITIL V5 Foundation certification path in Croatia is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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ITIL 5 Foundation training covers the nine topic areas of the ITIL 5 (Version 5.0) syllabus, from the ITIL Value System to value stream mapping. You leave able to apply modern service management concepts to real digital products and services.
Understand how organisations create value through digital products and services, and how continual improvement runs across the product and service lifecycle in modern IT environments.
Explain how guiding principles, governance, value chain activities, management practices and continual improvement work together as one integrated system to co-create value.
Weigh outcomes, costs, risks, experience and sustainability, and see how value is created together with consumers, users, partners and stakeholders rather than delivered alone.
Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think holistically, keep it simple, and optimise and automate.
Take a holistic view across organisations and people, value streams and processes, information and technology, and partners and suppliers when managing services.
Describe the purpose of discovery, design, build, operation, and delivery and support, and how the phases work together to create and sustain value.
Understand the role of ITIL management practices and practice guides, and apply the continual improvement model to sustain long-term organisational success.
Identify, map and manage value streams to improve flow, visibility and outcomes, and use flow metrics to drive continual improvement across delivery.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
EUR 1110
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
As a trusted ITIL Version 5 Foundation training company, Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations across Croatia, combining PeopleCert-accredited trainers, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, you get a professional experience built around practical understanding, current ITIL 5 content and exam readiness. Our ISO 9001:2015 quality and ISO 27001:2022 information security certifications reflect a consistent, secure training experience trusted by learners worldwide.
98%
First-Attempt Pass Rate
5000+
Accredited Trainers Globally
4.7/5
Rated by Learners Worldwide
500+
Corporate Clients
ISO 9001:2015 Certified
ISO 27001:2022 Certified
Secure SSL Encryption
Leaders in Training industry for 12+ years
Over 5000 five star reviews
Level AA conformance, W3C WCAG 2.2
ITIL Version 5 Foundation Training Location in Croatia
Hotel Westin, 1, Ulica Isidora Kršnjavoga, Local Board "Mimara", City District Donji grad, Zagreb, City of Zagreb, 10000, Croatia
ITIL Version 5 Foundation Training Location in Croatia
Sheraton Zagreb, 2, Ulica kneza Borne, Local Board "Knez Mislav", City quarter Donji grad, Zagreb, City of Zagreb, 10000, Croatia
Trusted by Leading Organisations
Foundation Concepts I Actually Use at Work
"The training made the ITIL Value System and the guiding principles click for me. I now use the value co-creation ideas every day on the service desk, and I passed the Foundation exam on my first attempt."
Ivan Horvat
Service Desk Team Lead
0/0
Clear, Practical and Beginner-Friendly
"As someone new to ITIL, I found the sessions clear and practical. The product and service lifecycle and the practice guidance helped me support users far more confidently in my support role."
Ana Kovacevic
IT Support Specialist
0/0
ITIL 5 That Fits a DevOps Team
"The value stream mapping and continual improvement topics fit neatly with how we work in DevOps. The trainer connected ITIL 5 to real delivery flow, which made the whole framework feel relevant."
Marko Babic
DevOps Engineer
0/0
A Shared ITSM Language for Our Team
"We enrolled a mixed team on the corporate programme and it gave everyone a shared service management language. The delivery was flexible around our shifts, and our incident handling has improved noticeably since."
Petra Novak
IT Training Manager
Telecommunications Provider
0/0
Well-Run Training for Our Operations Staff
"Invensis Learning trained our operations staff on the current ITIL 5 edition with well-organised sessions and strong trainer support. The team is now aligned on governance and value, and applying it to our digital services."
Luka Maric
Head of IT Operations
Financial Services Firm
0/0
4.6
Ratings
100K+
Happy Learners
100+
Locations Worldwide
99%
Training Satisfaction
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ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and value co-creation. It suits IT and business professionals, service desk staff, digital product managers, and DevOps or Agile practitioners.