Built Around the Latest Exam
Build modern IT service management skills with instructor-led ITIL 5 Foundation training in Croatia. Designed for IT and business professionals, this programme prepares you for the PeopleCert exam on the ITIL Value System, the product and service lifecycle and value co-creation, in flexible live virtual and corporate formats that fit working schedules.
Flexible
Training Schedules
Instructor-led
Mode
16
Hours
16
PDUs
5K+ already enrolled
4.5 (24+ Reviews)
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Starts from
EUR 1110
Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
Your Modern ITSM Foundation
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Croatia, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
2 days of instructor-led training (16 hours)
16 PDUs on completion of the training
Official PeopleCert ITIL V5 Foundation Digital Courseware
Value stream mapping, Guiding Principles and Continual Improvement Model content
Full-length mock exams in the exact format of the live PeopleCert paper
PeopleCert ITIL V5 Foundation exam voucher
PeopleCert-accredited trainers with real-world delivery experience
Official ITIL V5 Foundation certificate and digital badge valid for 3 years on exam pass
Retake the training within 2 months at no additional cost
Recordings of all training sessions.
of the ITIL Version 5 Foundation Training Course
Do You Qualify for the ITIL V5 Foundation Exam?
Benefits for Learners and Employers
For Individuals
ITIL 5 Foundation training helps professionals build modern service management capability and earn the entry-level credential in the ITIL 5 scheme. The course suits IT operations staff, service desk analysts, digital product managers and Agile or DevOps practitioners. Whether you are new to ITIL or updating from an earlier version, the programme gives you a current, digital-era grounding aligned to ITIL 5 (Version 5.0).
If you want to prove in-demand service management skills to employers across Croatia, ITIL 5 Foundation is a practical first step. You gain recognised knowledge, structured exam preparation, and a clear path toward advanced ITIL qualifications.
For Organizations
ITIL 5 group training helps organisations build consistent service management capability by giving teams a shared, current framework. The training can be delivered for IT operations, service desk and digital product teams. For organisations connecting technology delivery to real business value, the programme provides a scalable, flexible way to raise ITSM maturity.
If your teams run digital services without a common approach, ITIL 5 training creates a shared value system. Staff gain a standardised way to manage incidents, improve services and co-create value with the business.
The ITIL V5 Foundation exam validates your understanding of ITIL (Version 5), the framework for digital product and service management. The exam covers the nine Foundation topic areas PeopleCert publishes: digital product and service management concepts, value co-creation, the four dimensions of product and service management, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL (Version 5) principles in real-world digital product and service environments.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
Your Route to Service Management Roles
ITIL is the world's most widely adopted IT service management framework, and ITIL 5 brings it into the digital era. Across Croatia, IT services, telecom, banking and public sector employers are investing in digital delivery and nearshoring, which keeps demand strong for professionals who understand modern service management. Roles range from service desk analyst to incident, problem and service delivery management, and here is what the market shows right now.
Designation
ITIL Version 5 Foundation Certified Professionals in Croatia : Salary Insights and Trends
Hiring Companies in Croatia
MojaPlaca.hr · SalaryExpert (Croatia) 2026
Source: Infobip · Combis · KING ICT · Hrvatski Telekom
ITIL 5 Foundation is more than a credential. It is a practical step into modern service management. Join professionals across Croatia building digital-era ITSM skills. Start your journey today.
Your Croatia Career TransformationCroatia's IT market is expanding with digital transformation, nearshoring and cloud adoption, and employers increasingly separate professionals with current service management skills from the rest. Here is which side of that line you want to be on.
Sources: MojaPlaca.hr, SalaryExpert, Glassdoor (Croatia) 2026.
Step-by-Step Certification Process
The ITIL V5 Foundation certification path in Croatia is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
of the ITIL Version 5 Foundation Certification Training
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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Modern Service Management in Practice
ITIL 5 Foundation training covers the nine topic areas of the ITIL 5 (Version 5.0) syllabus, from the ITIL Value System to value stream mapping. You leave able to apply modern service management concepts to real digital products and services.
Understand how organisations create value through digital products and services, and how continual improvement runs across the product and service lifecycle in modern IT environments.
Explain how guiding principles, governance, value chain activities, management practices and continual improvement work together as one integrated system to co-create value.
Weigh outcomes, costs, risks, experience and sustainability, and see how value is created together with consumers, users, partners and stakeholders rather than delivered alone.
Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think holistically, keep it simple, and optimise and automate.
Take a holistic view across organisations and people, value streams and processes, information and technology, and partners and suppliers when managing services.
Describe the purpose of discovery, design, build, operation, and delivery and support, and how the phases work together to create and sustain value.
Understand the role of ITIL management practices and practice guides, and apply the continual improvement model to sustain long-term organisational success.
Identify, map and manage value streams to improve flow, visibility and outcomes, and use flow metrics to drive continual improvement across delivery.
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to strengthen IT service management capabilities, standardise service delivery practices, and support workforce development through customised team learning initiatives. This Corporate ITIL V5 Foundation training programme helps organisations build service-oriented teams and improve operational efficiency.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customised ITIL V5 Foundation coaching and focused exam preparation support.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
EUR 1110
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
Accredited, Flexible and Learner-First
As a trusted ITIL Version 5 Foundation training company, Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations across Croatia, combining PeopleCert-accredited trainers, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, you get a professional experience built around practical understanding, current ITIL 5 content and exam readiness. Our ISO 9001:2015 quality and ISO 27001:2022 information security certifications reflect a consistent, secure training experience trusted by learners worldwide.
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First-Attempt Pass Rate
5000+
Accredited Trainers Globally
4.7/5
Rated by Learners Worldwide
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ISO 9001:2015 Certified
ISO 27001:2022 Certified
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Leaders in Training industry for 12+ years
Over 5000 five star reviews
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Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL Version 5 Foundation Training Location in Croatia
Hotel Westin, 1, Ulica Isidora Kršnjavoga, Local Board "Mimara", City District Donji grad, Zagreb, City of Zagreb, 10000, Croatia
ITIL Version 5 Foundation Training Location in Croatia
Sheraton Zagreb, 2, Ulica kneza Borne, Local Board "Knez Mislav", City quarter Donji grad, Zagreb, City of Zagreb, 10000, Croatia
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"Good training from Pritesh Shah"
"I had a great two days of training with Pritesh Shah. He was very patient with teaching the proper terms and providing real world examples for better understanding. I was the only one in the class and I felt very much accommodated to my learning style and how I can absorb information better. Every question I had was explained thoroughly to me."
"The training exceeded my expectations. The instructors were knowledgeable, and the course content was well-structured. The emphasis on real-world applications made the learning experience highly relevant.I now feel more confident in implementing ITIL practices in my role."
Sarah Rodriguez
(4.5/5)
"Trainer Pritesh Shah was very knowledgeable and prepared a training with examples that helped me understand the process better! Thank you very much!"
"Sathish was very thorough taking us through each session from start to finish, quite informative and I am confident that I will pass the exam."
"good experince with this training, and make make new knowledge about solving problem"
"Great experience, Sathish is a very thorough instructor."
"It was a pleasur working and learning from Pritesh Shah. He managed to pick up where I was standing and helped me understand from the ground on. I am very greatful he managed to help me in that way. It is absolutely worth the money."
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ITIL Version 5 Foundation training for individuals and teams. Select a city in Croatia to view upcoming dates, formats and pricing.
Here's everything you may ask...
ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and value co-creation. It suits IT and business professionals, service desk staff, digital product managers, and DevOps or Agile practitioners.