Get Certified with Confidence
Master modern digital service management with instructor-led ITIL Version 5 Foundation certification training in Zagreb. This PeopleCert-aligned programme prepares IT and business professionals for the ITIL 5 (Version 5.0) exam and equips you with the ITIL Value System, guiding principles and lifecycle skills that Croatian employers now expect, in flexible live virtual and corporate formats.
Flexible
Training Schedules
Instructor-led
Mode
16
Hours
16
PDUs
5K+ already enrolled
4.5 (24+ Reviews)
100% Money-back Guarantee*
Want to Train Your Team?
Starts from
EUR 1110
Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
Your Entry into Digital Service Management
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Zagreb, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
2 days of instructor-led training (16 hours)
16 PDUs on completion of the training
Official PeopleCert ITIL V5 Foundation Digital Courseware
Value stream mapping, Guiding Principles and Continual Improvement Model content
Full-length mock exams in the exact format of the live PeopleCert paper
PeopleCert ITIL V5 Foundation exam voucher
PeopleCert-accredited trainers with real-world delivery experience
Official ITIL V5 Foundation certificate and digital badge valid for 3 years on exam pass
Retake the training within 2 months at no additional cost
Recordings of all training sessions.
of the ITIL Version 5 Foundation Training Course
Do You Qualify for the ITIL V5 Foundation Exam?
Skills Employers Actually Reward
For Individuals
ITIL 5 Foundation training helps professionals build modern service management capability and prepare for the ITIL 5-F exam. The course suits IT service staff, developers, product owners and business professionals who work with digital service teams. Whether you are moving up from ITIL 4, entering IT service management for the first time, or supporting digital delivery in Zagreb's IT services, telecom or BFSI sectors, this training builds the value-led skills modern roles expect.
If you want a globally recognised, current-edition credential that proves you can help create and improve digital value, ITIL 5 Foundation is a clear first step. You gain the ITIL Value System, lifecycle and practice knowledge, structured exam preparation, and a supported path from learning to certification.
For Organizations
ITIL 5 Foundation group training helps organisations build consistent, value-led service management by equipping teams with current-edition knowledge and practical skills. The training can be delivered for IT operations, service desks, product teams or leadership groups. For organisations moving to digital product and service management or upgrading from ITIL 4, this training provides a scalable, flexible way to raise capability across the team.
If your teams manage digital services but lack a shared, up-to-date framework, ITIL 5 Foundation group training creates a common language for value co-creation, governance and continual improvement. Your people gain a standardised approach to running and improving services across the lifecycle.
The ITIL V5 Foundation exam validates your understanding of ITIL (Version 5), the framework for digital product and service management. The exam covers the nine Foundation topic areas PeopleCert publishes: digital product and service management concepts, value co-creation, the four dimensions of product and service management, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL (Version 5) principles in real-world digital product and service environments.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
Your Path to Senior IT Roles
ITIL 5 Foundation is fast becoming a baseline credential for service management roles across Zagreb, valued by IT services, telecom, banking and public sector employers modernising how they run digital services. As organisations transition from ITIL 4 and EU-funded digital programmes scale, professionals who understand the current edition are increasingly sought after. Demand runs from service desk analyst up to IT service and operations manager, and here is what the local market is telling us right now.
Designation
ITIL Version 5 Foundation Certified Professionals in Zagreb : Salary Insights and Trends
Hiring Companies in Zagreb
MojaPlaca.hr · Glassdoor (Croatia) 2026
Source: Combis · SPAN · A1 Hrvatska
ITIL 5 Foundation is more than a certificate. It is a career step for anyone running or improving digital services in Zagreb. Join professionals who make value-led service management their edge. Start your journey today.
Your Zagreb Career TransformationCroatia's digital economy is expanding with EU-funded transformation and a maturing Zagreb tech scene, and employers increasingly separate professionals who hold a current-edition ITIL credential from the rest. Here is which side of that line you want to be on.
Sources: MojaPlaca.hr, Glassdoor, SalaryExpert (Croatia) 2026.
Step-by-Step Certification Process
The ITIL V5 Foundation certification path in Zagreb is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
of the ITIL Version 5 Foundation Certification Training
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
100% Secure and Safe download
Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
100% Secure and Safe download
Capabilities for Modern Service Teams
This ITIL 5 Foundation programme helps you gain the knowledge and comprehension the ITIL 5-F exam expects across all nine official topic areas. By the end of the course you can explain the ITIL Value System, work with the product and service lifecycle, and apply the guiding principles to modern digital services.
Explain what distinguishes digital products and services, how value is created, and how products and services are managed across their lifecycle in the modern digital era.
Describe how value is co-created with consumers and stakeholders, weighing outcomes, costs, risks, experience and sustainability rather than focusing on outputs alone.
Apply a holistic view across Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers to every service.
Understand how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement.
Use the guiding principles, from focus on value to optimise and automate, to make better decisions and adapt ITIL practices to real digital environments.
Explain the purpose of each lifecycle activity, from discovery and design to operation, delivery and support, and how they work together to create value.
Understand the role of ITIL management practices and how official practice guides support consistent, effective ways of working across an organisation.
Use the continual improvement model and Value Stream Mapping and Management to improve flow, visibility and outcomes across digital products and services.
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to strengthen IT service management capabilities, standardise service delivery practices, and support workforce development through customised team learning initiatives. This Corporate ITIL V5 Foundation training programme helps organisations build service-oriented teams and improve operational efficiency.
https://media.invensislearning.com/training-options-corporate.webp
Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customised ITIL V5 Foundation coaching and focused exam preparation support.
https://media.invensislearning.com/training-options-corporate.webp
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
EUR 1110
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
For Your ITIL 5 Foundation Certification Training in Zagreb
As a trusted ITIL Version 5 Foundation training company in Zagreb, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across Croatia and worldwide. As a PeopleCert Accredited Training Organisation, we combine accredited instructors, syllabus-aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, we provide a professional online (live virtual) and classroom experience built around practical understanding, real-world application and measurable learning outcomes.
4.7/5
Rated by Learners Worldwide
500+
Corporate Clients
12+
Years of Training Excellence
24/7
Learner Support
ISO 9001:2015 Certified
ISO 27001:2022 Certified
Secure SSL Encryption
Leaders in Training industry for 12+ years
Over 5000 five star reviews
Level AA conformance, W3C WCAG 2.2
Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL Version 5 Foundation Training Location in Zagreb
Hotel Westin, 1, Ulica Isidora Kršnjavoga, Local Board "Mimara", City District Donji grad, Zagreb, City of Zagreb, 10000, Croatia
ITIL Version 5 Foundation Training Location in Zagreb
Sheraton Zagreb, 2, Ulica kneza Borne, Local Board "Knez Mislav", City quarter Donji grad, Zagreb, City of Zagreb, 10000, Croatia
For Your Teams
Trusted by Leading Enterprises in Croatia
Drop us a query and our learning consultant will reach out to you shortly
Fill out this form and we will respond quickly.
"Sathish Kumar was a great course facilitator, took the time to explaine with a calm voice and lots of patience all the topics and questions. Really recommend that course with him. "
"Pritesh Shah was helpful content and patient"
"The Instructor. (Sathish Kumar) He delivers the content that are easy to understand. "
"In terms of content, all good. But poor time management. Time expected for breaks was never compliant (ie. if teacher said he was taking 10 mins break, it ended up being 20. For 50 mins break, teacher was showing up AT least 10-15 mins late...) Also, during second day I asked one question about a test and teacher seem disappointed for me to ask and gave me a whole speech of me not retaining all information while reading (after hours of exhausted training) also letting me know people who does not focus tend to have Low IQ... Also, having to spend time just waiting for teacher to end notes that I guess it should have been ready already for the lesson (at least, if the teacher is expecting for the alum to memorize and know everything at once) "
"The instructor is very knowledgeable and shared variety of examples to explain different concepts. The training was tailored to my understanding level which was very helpful. I had plenty of flexibility in break time as well as scheduling these sessions with my medical issues. Very grateful for this training and all the tips and additional materials. Thank you"
"Pritesh Shah was a wonderful very patient and professional instructor. I felt supported all the way, he gave me excellent tips and always started the sessions with a very good summary of the previous explanations so that gradually my understanding would increase. "
"Thanks to the training. I passed the exam on the first try and was promoted to IT Service Desk Manager's. The certification gave me the confidence and knowledge to excel in my new role, demonstrating my commitment to best practices."
David Miller
(4.7/5)
"Fundamentals session was good. I would prefer a more fast pace."
4.7
Ratings
230K+
Happy Learners
100+
Locations Worldwide
99%
Training Satisfaction
ITIL Version 5 Foundation training for individuals and teams. Select a city in Croatia to view upcoming dates, formats and pricing.
Here's everything you may ask...
ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and the guiding principles. It suits IT professionals, developers, product owners and business staff working with digital services.