Get Certified with Confidence
Master modern digital service management with instructor-led ITIL Version 5 Foundation certification training in Zagreb. This PeopleCert-aligned programme prepares IT and business professionals for the ITIL 5 (Version 5.0) exam and equips you with the ITIL Value System, guiding principles and lifecycle skills that Croatian employers now expect, in flexible live virtual and corporate formats.
Flexible
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Instructor-led
Mode
16
Hours
16
PDUs
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Course Overview
Overview
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Zagreb, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
For Individuals
ITIL 5 Foundation training helps professionals build modern service management capability and prepare for the ITIL 5-F exam. The course suits IT service staff, developers, product owners and business professionals who work with digital service teams. Whether you are moving up from ITIL 4, entering IT service management for the first time, or supporting digital delivery in Zagreb's IT services, telecom or BFSI sectors, this training builds the value-led skills modern roles expect.
If you want a globally recognised, current-edition credential that proves you can help create and improve digital value, ITIL 5 Foundation is a clear first step. You gain the ITIL Value System, lifecycle and practice knowledge, structured exam preparation, and a supported path from learning to certification.
For Organizations
ITIL 5 Foundation group training helps organisations build consistent, value-led service management by equipping teams with current-edition knowledge and practical skills. The training can be delivered for IT operations, service desks, product teams or leadership groups. For organisations moving to digital product and service management or upgrading from ITIL 4, this training provides a scalable, flexible way to raise capability across the team.
If your teams manage digital services but lack a shared, up-to-date framework, ITIL 5 Foundation group training creates a common language for value co-creation, governance and continual improvement. Your people gain a standardised approach to running and improving services across the lifecycle.
The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.
Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.
ITIL 5 Foundation is fast becoming a baseline credential for service management roles across Zagreb, valued by IT services, telecom, banking and public sector employers modernising how they run digital services. As organisations transition from ITIL 4 and EU-funded digital programmes scale, professionals who understand the current edition are increasingly sought after. Demand runs from service desk analyst up to IT service and operations manager, and here is what the local market is telling us right now.
ITIL 5 Foundation is more than a certificate. It is a career step for anyone running or improving digital services in Zagreb. Join professionals who make value-led service management their edge. Start your journey today.
Your Zagreb Career TransformationCroatia's digital economy is expanding with EU-funded transformation and a maturing Zagreb tech scene, and employers increasingly separate professionals who hold a current-edition ITIL credential from the rest. Here is which side of that line you want to be on.
Sources: MojaPlaca.hr, Glassdoor, SalaryExpert (Croatia) 2026.
The ITIL V5 Foundation certification path in Zagreb is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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This ITIL 5 Foundation programme helps you gain the knowledge and comprehension the ITIL 5-F exam expects across all nine official topic areas. By the end of the course you can explain the ITIL Value System, work with the product and service lifecycle, and apply the guiding principles to modern digital services.
Explain what distinguishes digital products and services, how value is created, and how products and services are managed across their lifecycle in the modern digital era.
Describe how value is co-created with consumers and stakeholders, weighing outcomes, costs, risks, experience and sustainability rather than focusing on outputs alone.
Apply a holistic view across Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers to every service.
Understand how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement.
Use the guiding principles, from focus on value to optimise and automate, to make better decisions and adapt ITIL practices to real digital environments.
Explain the purpose of each lifecycle activity, from discovery and design to operation, delivery and support, and how they work together to create value.
Understand the role of ITIL management practices and how official practice guides support consistent, effective ways of working across an organisation.
Use the continual improvement model and Value Stream Mapping and Management to improve flow, visibility and outcomes across digital products and services.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.
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Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.
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Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
EUR 1110
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
As a trusted ITIL Version 5 Foundation training company in Zagreb, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across Croatia and worldwide. As a PeopleCert Accredited Training Organisation, we combine accredited instructors, syllabus-aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, we provide a professional online (live virtual) and classroom experience built around practical understanding, real-world application and measurable learning outcomes.
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ITIL Version 5 Foundation Training Location in Zagreb
Hotel Westin, 1, Ulica Isidora Kršnjavoga, Local Board "Mimara", City District Donji grad, Zagreb, City of Zagreb, 10000, Croatia
ITIL Version 5 Foundation Training Location in Zagreb
Sheraton Zagreb, 2, Ulica kneza Borne, Local Board "Knez Mislav", City quarter Donji grad, Zagreb, City of Zagreb, 10000, Croatia
Leading Organisations
Passed on My First Attempt
"The trainer made the ITIL Value System and the four dimensions genuinely easy to follow. The mock exams matched the real 40-question format, and I passed the ITIL 5-F exam on my first attempt."
Ivan Horvat
IT Service Desk Analyst
0/0
Great Upgrade to the Current Edition
"I moved up from ITIL 4 and wanted the current edition. The sessions on the product and service lifecycle and value streams were practical and clear. I now apply them directly in my daily work."
Ana Kovacevic
Incident Manager
0/0
Practical and Flexible
"Well structured live virtual training that fit around my job. The guiding principles and continual improvement model finally clicked for me, and the exam prep gave me real confidence."
Marko Babic
IT Support Specialist
0/0
Real Impact on Our Service Quality
"We trained our service desk and operations team together. The corporate sessions gave everyone a shared ITIL 5 language, and our incident and change handling improved noticeably within a quarter."
Petra Novak
IT Service Delivery Lead, Telecom Sector
0/0
Smooth Corporate Rollout
"Invensis Learning delivered a tailored programme for our IT department. Scheduling was flexible, the trainer understood banking service needs, and the team moved confidently from ITIL 4 to the current edition."
Tomislav Juric
Head of IT Operations, Banking Sector
0/0
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ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and the guiding principles. It suits IT professionals, developers, product owners and business staff working with digital services.