Is ITIL 4 Foundation worth it for my career in Zagreb?

Yes. As Zagreb grows into Croatia's technology hub, employers in software, telecoms and consulting value professionals who can run reliable services. ITIL-certified staff qualify for ITSM analyst, service desk and delivery roles that pay above the local IT average. Talk to a learning advisor about your goals.

Do I need prior experience or ITIL knowledge?

No. ITIL 4 Foundation has no formal prerequisites and assumes no prior ITIL knowledge. Professionals who already hold ITIL v3 Foundation can also take the ITIL 4 Foundation exam directly.

How long is the certification valid?

The ITIL 4 Foundation certification is valid for three years. You renew it by earning the required CPD points through your PeopleCert MyAxelos subscription or by passing a higher ITIL 4 qualification.

What is included in the ITIL 4 Foundation course fee?

The fee covers instructor-led training, accredited courseware aligned to the current ITIL 4 syllabus, practice questions, mock exams and learner support. The PeopleCert exam is delivered separately. Request a quote for the full list of inclusions.

How much does ITIL 4 Foundation training cost in Zagreb?

Pricing is available on request and varies by format and schedule; we quote in euros for learners in Croatia. The PeopleCert exam fee is billed separately. Contact us for a tailored quote.

Is the exam fee included in the training price?

The PeopleCert exam fee is usually billed separately, though many learners choose a combined training and exam package. Confirm the current options when you request a quote.

Do you offer group or corporate pricing?

Yes. We offer volume-based corporate pricing for teams, with customised schedules and onsite or live online delivery. Ask about group pricing for your team in Zagreb.

What payment options are available?

We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose what suits you.

What is the format of the ITIL 4 Foundation exam?

The ITIL 4 Foundation exam is a closed-book, multiple-choice examination of 40 questions with a 60-minute time limit. It is based on the current ITIL 4 Foundation syllabus from AXELOS and PeopleCert.

What is the passing score for the ITIL 4 Foundation exam?

You need 65% to pass, which is 26 out of 40 questions correct. There is no negative marking, so focus on broad understanding across all of the syllabus areas.

How is the exam delivered in Croatia?

You can sit it online through PeopleCert's OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre. Both options are available to candidates in Croatia.

Are there any prerequisites to sit the exam?

No. There are no formal prerequisites for the ITIL 4 Foundation exam, so you can sit it without any prior ITIL qualification or work experience.

What happens if I do not pass the first time?

You can resit the exam; re-sit fees and policy are set by PeopleCert. Our training includes mock exams and practice questions to help you prepare for a first-time pass.

What topics does the ITIL 4 Foundation training cover?

The training covers service management concepts, the Service Value System, the four dimensions, the seven guiding principles, the service value chain, key ITIL practices, continual improvement, service level agreements and key metrics.

What learning resources and materials are provided?

You receive accredited courseware, practice questions, mock exams and reference materials aligned to the current ITIL 4 Foundation syllabus, along with post-training learner support.

Is the courseware aligned to the latest ITIL 4 syllabus?

Yes. The courseware follows the current ITIL 4 edition published by AXELOS and PeopleCert, including the Service Value System and the 34 management practices.

Can a complete beginner follow the course?

Yes. The training is designed for newcomers to ITIL and IT service management. No prior experience is needed, and concepts are built up step by step with practical examples.

What practical elements are included?

Sessions use real-world examples, scenario exercises and knowledge checks so you can apply practices such as incident, problem and change management to situations at work.

How do I enrol in ITIL 4 Foundation training?

Enrol through the Invensis Learning website: choose your format, complete payment, and you will receive your schedule, courseware and resources. See upcoming batches to get started.

What training formats are available?

We offer online (live virtual) instructor-led training, classroom training and customised corporate group training, so you can pick the format that fits your schedule in Zagreb.

When are the upcoming batches in Zagreb?

New live online and classroom batches run regularly. Contact a learning advisor to see the next available dates for Zagreb and across Croatia.

Can I reschedule or transfer my enrolment?

Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange this.

What is the refund or cancellation policy?

Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.

ITIL 4 Foundation Certification Training in Zagreb

From Study to Certified

Master modern IT service management with AXELOS-based, PeopleCert-examined ITIL 4 Foundation training in Zagreb. Built for IT and business professionals who want a shared service management language, this instructor-led programme prepares you for the ITIL 4 Foundation exam in flexible online and classroom formats. As a trusted ITIL 4 Foundation training company, we keep the focus on practical skills and real exam success.

Flexible

Training Schedules

Instructor-led

Mode

Hours

PDUs

26.9K+ already enrolled

4.6 (2490+ Reviews)

8 enrolled this week

Want to Train Your Team?

Launch Your IT Service Journey with ITIL 4 in Zagreb

Starts from

EUR 1110

What Is the ITIL 4 Foundation Certification?Your Entry into Modern Service Management

The ITIL 4 Foundation (ITIL-F) certification is the entry-level qualification in the ITIL 4 scheme and the recognised first step into modern IT service management. ITIL 4 Foundation certification training in Zagreb gives you a shared, end-to-end operating model for creating, delivering and continually improving tech-enabled products and services.

Awarded by AXELOS and examined by PeopleCert, ITIL 4 is the current edition of the world's most widely adopted service management framework. The credential introduces the Service Value System, the four dimensions of service management, the seven guiding principles and the core management practices that employers expect.

As Zagreb cements its place as Croatia's technology hub, with the IT sector contributing around 6% of national GDP, employers across software, telecoms and consulting increasingly value professionals who can align IT services with business outcomes. Begin your ITIL journey with Invensis Learning and turn proven best practice into everyday capability.

Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Zagreb, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

Key Highlightsof the ITIL 4 Foundation Certification Training Course

End-to-End Learning and Certification Readiness

Structured ITIL 4 Foundation certification training in Zagreb designed to help learners
Guided preparation support for professionals pursuing the ITIL 4 Foundation certification program in Zagreb
Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
Guided preparation support for learners pursuing certification, assessment, or professional skill validation

Structured Courseware and Learning Resources

Access to organized course materials that support step-by-step learning
Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
Practice questions, assignments, quizzes, or mock assessments included where applicable
Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

Instructor-Led, Practical Learning Experience

Live interactive sessions delivered by experienced trainers with relevant domain expertise
Real-world examples, case discussions, and practical activities to improve applied understanding
Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
Training focused on helping learners apply concepts at work, not just complete the course content

Flexible Learning Support in Zagreb

Flexible learning options available through ITIL 4 Foundation training online, classroom sessions, and customized enterprise learning programs
Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
Learning support designed to help participants stay on track throughout the training journey
Additional revision, retake, or post-training support may be available based on the selected course

Learn the Core Concepts Covered in the Course

Understand foundational principles, terminology, and important subject areas related to ITIL 4 Foundation
Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
Explore practical use cases that show how the concepts are applied in professional environments
Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

Assessment, Practice, and Completion Support

Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
Use assessments to identify learning gaps and strengthen weak areas
Receive guidance through a structured ITIL 4 Foundation exam prep training in Zagreb
Earn a course completion certificate after successfully meeting the course requirements

Career and Workplace Application

Build practical skills that support professional growth, role advancement, and improved job performance in Zagreb
Strengthen confidence in applying course concepts to workplace challenges
Improve professional credibility through structured training and certification preparation where applicable
Support organizational capability development through a Corporate ITIL 4 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

ITIL 4 Foundation Certification Eligibility in ZagrebDo You Qualify for the ITIL 4 Foundation Exam?

ITIL 4 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

No formal prerequisites - open to anyone interested in IT service management.
Suitable for IT professionals, service desk and support staff, and ITSM practitioners.
Useful for managers and business stakeholders who interact with IT services.
A basic familiarity with IT services is helpful but not required.

What You Gain from ITIL 4 FoundationBenefits for Professionals and Organisations

For Individuals

ITIL 4 Foundation training helps IT and business professionals build practical service management capability and prepare for the ITIL 4 Foundation exam. The programme suits support staff, service desk analysts, developers, project team members and managers who want a recognised first credential. Whether you are starting an IT career, switching into service management, or formalising skills you already use in software, telecoms or the public sector, this training builds capabilities employers in Zagreb actively look for.

If you want a globally respected credential that proves you understand modern service management, ITIL 4 Foundation is a clear starting point. You gain knowledge of the Service Value System, hands-on familiarity with key practices, and a supported path from learning to certification.

Earns a globally recognised, entry-level ITIL credential from AXELOS and PeopleCert
Opens doors to service desk, ITSM analyst and service delivery roles in Zagreb
Builds a shared language for how IT services should be run and improved
Strengthens your grasp of incident, problem and change management practices
Boosts credibility with employers across software, telecoms and consulting
Requires no prior experience, so it suits career starters and switchers alike
Provides a foundation to progress to higher ITIL 4 qualifications
Helps you connect everyday IT work to real business outcomes

For Organizations

ITIL 4 Foundation group training helps organisations build service management capability by equipping IT teams with a structured, framework-based approach. The training can be delivered for service desks, operations teams or whole IT departments. For organisations modernising services, migrating to the cloud or scaling delivery for global clients, this training provides a scalable, flexible way to standardise how services are run.

If your teams handle services without a shared method, ITIL 4 Foundation group training creates a common language for value, governance and continual improvement. Teams gain a consistent approach to incidents, changes and service levels that improves reliability and outcomes.

Builds a consistent service management language across IT teams
Improves incident, problem and change handling and service reliability
Connects IT delivery to business value and customer outcomes
Supports cloud, cybersecurity and digital transformation initiatives
Enables customised training aligned with your operating model
Standardises service practice across departments and locations
Offers flexible online, onsite and blended delivery for teams
Strengthens in-house ITSM capability and staff retention

ITIL 4 Foundation Exam Format in ZagrebWhat to expect on exam day

The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

Exam Component	Details
Exam Name	ITIL 4 Foundation
Conducted By	PeopleCert
Exam Duration	60 minutes
Number of Questions	40 multiple-choice questions
Passing Score	65% (26 of 40 correct)
Exam Format	Multiple-choice, closed book; online proctored or test center
Testing Basis	ITIL 4 Foundation syllabus
Testing Format	PeopleCert online proctored or test center
Book	Closed book
Certificate Validity	3 years; renew via PeopleCert CPD or re-exam

ITIL 4 Foundation Certification Cost in Zagreb

The total cost of getting ITIL 4 Foundation certified in Zagreb includes the training fee and the certification exam fee.

Training Cost Includes:

Accredited ITIL 4 Foundation certification training in Zagreb delivered by experienced service management instructors
Official digital courseware aligned with the latest ITIL 4 Foundation syllabus and best practices
Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
Structured ITIL 4 Foundation exam prep training focused on helping candidates succeed on their first attempt
Expert guidance throughout the learning journey, including exam preparation strategies and revision support
The ITIL 4 Foundation training cost in Zagreb is EUR 1110

Exam Cost:

PeopleCert ITIL 4 Foundation exam (bundled with training in most packages)
PeopleCert online proctored or test center delivery
ITIL 4 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

IT Service Management Careers in ZagrebRoles, Demand and Earning Potential

ITIL 4 Foundation is a trusted entry marker for IT service management roles across Zagreb and Croatia, valued by software firms, telecoms operators, outsourcing providers and public sector employers modernising their services. As Zagreb grows into the country's technology hub and cloud and cybersecurity work expands, professionals who can run reliable, value-focused services are increasingly sought after. Demand spans service desk analysts through to service delivery and operations managers, and here is what the local market is telling us right now.

€24,600

Average IT salary, Croatia

per year gross, MojaPlaca 2026

€22k-88k

IT Manager pay range, Croatia

gross per year, MojaPlaca 2026

20-40%

Zagreb pay premium for IT roles

vs national average, 2026

~6%

IT share of Croatian GDP

Emerging Europe 2026

Sectors Hiring

—Software and Product Development
—Telecommunications and Connectivity
—IT Services, Outsourcing and GCCs
—Banking, Financial Services and Insurance
—Government and Public Sector
—Consulting and Professional Services

Growth Trends

—Cloud migration driving demand for reliable service operations
—Rising cybersecurity needs sharpening incident and change control
—Public sector digitalisation funded by EU recovery money
—Zagreb maturing as Croatia's main technology and startup hub
—Global delivery from local firms needing standardised ITSM
—Service-minded IT talent scarce versus pure technical talent

Sources: MojaPlaca.hr, SalaryExpert, Glassdoor (Croatia) 2026; Emerging Europe and trade.gov (Croatia IT sector).

Designation

ITIL 4 Foundation Certified Professionals in Zagreb : Salary Insights and Trends

Hiring Companies in Zagreb

€13K

Min

€18K

Average

€26K

Max

MojaPlaca.hr · SalaryExpert (Croatia) 2026

CombisSpanA1 CroatiaKing ICT

Source: Combis · Span · A1 Croatia · King ICT

Market Forces Driving ITSM Demand in Croatia

Cloud Migration Outpacing Service Maturity

Croatian businesses are moving to the cloud to cut costs and gain flexibility, but many lack the service discipline to keep those services reliable, the exact gap ITIL practices are built to close.

ITIL 4 builds reliable service operations skills

Rising Cybersecurity Pressure

Demand for cybersecurity services is climbing as firms protect themselves from threats, raising the need for structured incident, change and problem management that ITIL 4 makes repeatable.

ITIL 4 strengthens incident and change control

Public Sector Digitalisation at Scale

Around 45% of Croatian IT output serves government, and large public digital programmes need standardised service governance to deliver value reliably to citizens.

ITIL 4 supports standardised service governance

Shortage of Service-Minded IT Talent

Zagreb employers compete hard for IT staff, and professionals who can link technology to business outcomes, not just code or fix, are scarce and highly valued.

ITIL 4 makes certified professionals stand out

Scaling Global Delivery from Zagreb

Local firms, including a homegrown unicorn, serve global clients around the clock, demanding consistent, framework-based service operations across teams and time zones.

ITIL 4 enables consistent service practice

EU Recovery Funding Driving IT Projects

Croatia is channelling over 1.5 billion EUR of its recovery plan into digital, expanding IT services that need disciplined, value-led management to succeed.

ITIL 4 brings discipline to growing IT workloads

Sources: Emerging Europe, trade.gov, DESI 2025-2026; MojaPlaca.hr (Croatia) 2026.

ITIL 4 Foundation is more than a certificate. It is a foundation for a service management career. Join professionals in Zagreb who connect IT services to business value and run them with confidence. Start your ITIL journey today.

Your Zagreb Career Transformation

Where You Stand Today

And Where ITIL 4 Foundation Takes You

Croatia's IT market is expanding with cloud adoption, cybersecurity demand and EU-funded digital programmes, and employers increasingly separate certified service professionals from the rest. Here is which side of that line you want to be on.

Today

Entry IT pay with limited leverage to negotiate in the Zagreb market

After ITIL 4 Foundation

Eligible for ITSM analyst and service management roles paying well above the IT average

Today

Passed over for roles that list ITIL as preferred

After ITIL 4 Foundation

Shortlisted for service desk, delivery and operations roles across Croatian IT

Today

Confident with tools, but not with end-to-end service value

After ITIL 4 Foundation

Able to link IT services to the business outcomes employers care about

You earn your ITIL 4 Foundation

Before

Service skills picked up on the job with no recognised credential

Now you have

A globally recognised ITIL 4 qualification from AXELOS and PeopleCert

Before

Limited shared language for how IT services should be run

Now you have

Fluency in the Service Value System and the ITIL guiding principles

Before

Reacting to issues without a structured, repeatable approach

Now you have

Practical command of incident, problem and change management practices

Before

Recognition limited to one employer or one team

Now you have

A portable credential valued across Zagreb and the wider EU

"The gap between fixing IT and managing services is increasingly a recognised credential, and the employers that matter in Zagreb already know it."

Join 50,000+ professionals who trained with Invensis Learning and made the shift.

Sources: MojaPlaca.hr, SalaryExpert, Glassdoor (Croatia) 2026.

How to Get ITIL 4 Founfdation Certified in ZagrebStep-by-Step Certification Process

The ITIL 4 Foundation certification path in Zagreb is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

Step 1

Enrol in the 2-Day ITIL 4 Foundation Course

Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 3

Prepare with Practice Resources

Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

Step 4

Sit the ITIL 4 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

Step 5

Earn Your ITIL 4 Foundation Certificate

On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

Step 6

Maintain and Progress Your Certification

ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

Course Curriculumof the ITIL 4 Foundation Certification Training

The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

100% Secure and Safe download

Module 1: Service Management Key Concepts

Value, value co-creation, and value streams
Organizations, service providers, consumers, and stakeholders
Products and services; service offerings and service relationships
Outcomes, costs, risks, utility, and warranty

Sets the vocabulary for the entire exam, since terms like utility and warranty resurface throughout later modules.

100% Secure and Safe download

Skills You Will Build in This ProgrammeMapped to the ITIL 4 Foundation Syllabus

This ITIL 4 Foundation training builds the practical service management knowledge and exam readiness you need. By the end, you can describe the Service Value System, apply the guiding principles, and explain the key practices that keep IT services reliable and valuable.

Service Management Core Concepts

Understand what a service is, how value is co-created between providers and consumers, and the role of utility and warranty, outputs and outcomes, in ITIL 4. This is the language that the rest of the framework builds on.

The ITIL 4 Service Value System

Explain how the guiding principles, governance, the service value chain, practices and continual improvement work together as a single system to turn demand and opportunity into value for the organisation and its customers.

The Four Dimensions of Service Management

Balance organisations and people, information and technology, partners and suppliers, and value streams and processes, so that services are designed and delivered with every critical factor accounted for.

Applying the Seven Guiding Principles

Use principles such as focus on value, start where you are, and keep it simple and practical to adopt ITIL and adapt it sensibly to your own organisation rather than copying a rigid process.

Key ITIL Management Practices

Apply core practices day to day, including incident management, problem management, change enablement, the service desk and service level management, to keep services stable and improving.

Continual Improvement and Metrics

Use the continual improvement model along with service level agreements, key performance indicators and metrics to measure service quality and keep services getting better over time.

Who Should TakeITIL 4 Foundation Certification Training in Zagreb?

IT Service Manager

Service Desk Analyst

ITSM Practitioner

IT Support Engineer

IT Operations Manager

Incident / Problem Manager

Change Manager

IT Project Manager

Who Can Take This Certification Training

ITIL 4 Foundation Training Modesfor Professionals and Teams

We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

ITIL 4 Foundation Live Virtual Training

Live online instructor-led sessions

Interactive discussions and virtual activities

Expert guidance from experienced trainers

Practice assessments and revision support

Dedicated Q&A sessions for concept clarification

Fixed schedules for accountability and momentum

Small batch sizes for personalized attention

Access from any location with internet connectivity

Starts from

EUR 1110

Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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Your ITIL 4 Foundation Certification Training in Zagreb PartnerAccredited, Expert-Led and Flexible

As a trusted ITIL 4 Foundation training company in Zagreb, Invensis Learning delivers structured ITIL 4 Foundation training for individual professionals and organisations building IT service management capability. As an accredited training partner, our programmes combine certified trainers, syllabus-aligned courseware, flexible delivery formats and learner-focused support. Whether you enrol as an individual or plan corporate training for your team in Zagreb, Invensis Learning provides a professional learning experience designed around practical understanding, real-world application and a clear path to passing the exam.

Accredited training partner delivering official, syllabus-aligned ITIL 4 courseware
Experienced, certified trainers with real IT service management experience
Flexible formats: online (live virtual), classroom and corporate group training
Structured courseware, practice questions and mock exams for the ITIL 4 exam
Dedicated learner support before, during and after your training
ISO 9001:2015 quality and ISO 27001:2022 information security certified
Local delivery and support for learners across Zagreb and Croatia
Trusted by professionals and organisations across many industries

60+

Certification Courses

121K+

Hours of Expert Training Delivered

100+

Countries Served

ISO 9001 & 27001

Quality Standards

ISO 9001:2015 Certified

ISO 27001:2022 Certified

Secure SSL Encryption

Leaders in Training industry for 12+ years

Over 5000 five star reviews

Level AA conformance, W3C WCAG 2.2

ITIL 4 Foundation Training Locations in ZagrebInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

ITIL 4 Foundation Training Location in Zagreb

Hotel Westin, 1, Ulica Isidora Kršnjavoga, Local Board "Mimara", City District Donji grad, Zagreb, City of Zagreb, 10000, Croatia

ITIL 4 Foundation Training Location in Zagreb

Sheraton Zagreb, 2, Ulica kneza Borne, Local Board "Knez Mislav", City quarter Donji grad, Zagreb, City of Zagreb, 10000, Croatia

ITIL 4 Foundation in ZagrebStandardize Service Management

Upskill whole IT teams with a shared service management language
Customised schedules built around your team's availability
Flexible delivery through onsite, live virtual, hybrid or blended formats
Certified trainers with real ITSM and industry experience
Role-based examples and exercises for better workplace application
Dedicated coordination and learner support for corporate programmes
Scalable delivery for teams across Zagreb, Croatia and global locations

What Our Learners Say

Passed First Time and Apply It Daily

"The trainer explained the Service Value System and the guiding principles in a way that finally made sense for my daily work on the service desk. The mock exams matched the real ITIL 4 Foundation exam closely and I passed on my first attempt."

Ivan Horvat

IT Support Specialist

0/0

Opened the Door to a Service Management Role

"I moved from a support role into an ITSM analyst position not long after certifying. The practices around incident, problem and change management are exactly what employers in Zagreb were asking about in interviews."

Ana Kovacevic

IT Service Management Analyst

0/0

Practical and Easy to Apply

"Very practical sessions with real examples rather than just theory. The continual improvement model and the four dimensions are things I now use when reviewing how our services run."

Marko Babic

Service Delivery Coordinator

0/0

A Common Language for Our Whole IT Team

"We trained a full support and operations team. The shared ITIL vocabulary cut down miscommunication between teams and improved how quickly we handle incidents and changes. The flexible online schedule fitted our shifts."

Petra Novak

L&D Manager, Software Company

0/0

Standardised Our Service Practice

"Invensis delivered onsite training for our service desk and operations staff. The trainer tailored examples to our environment, and the standardised approach to service levels and reporting has made our reviews far more consistent."

Luka Maric

IT Operations Director, Telecoms Sector

0/0

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