Module 2: Enhanced ITIL Service Value System (SVS)
- Evolution of the Service Value System in Version 5
- Updated governance approaches
- How guiding principles apply in AI-enabled environments
- Value chain activities enhancements
ITIL Foundation Bridge Certification Training in Zagreb
Walk Out Certified
Upgrade your ITIL 4 Foundation credential to ITIL 5 through a focused, instructor-led programme built for service management professionals in Zagreb. This AXELOS-aligned course prepares you for the PeopleCert ITIL 5 Bridge exam and covers only what is new and changed, so you transition fast and stay current with the city's growing IT services, telecom and banking sector.
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Course Overview
Overview
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
What Is the ITIL 5 Foundation Bridge and Who Is It For?Your Fast Route from ITIL 4 to ITIL 5
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Zagreb, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.
Key Highlightsof the ITIL (Version 5) Foundation Bridge Training Course
ITIL V5 Foundation Bridge Certification Eligibility in ZagrebDo You Qualify for the ITIL (Version 5) Foundation Bridge Exam?
What You Gain by Moving to ITIL 5Benefits for Professionals and Teams
For Individuals
The ITIL 5 Bridge gives ITIL 4 Foundation holders a fast, low-effort way to refresh their credential and prove they are current on the latest service management framework. The one-day focus on new and changed content means you learn only what you need. It suits service desk leads, IT service managers, operations staff and consultants in Zagreb who want their certification to match how modern, digital and AI-enabled service teams now work.
If you are aiming to stay competitive for service management roles or simply keep your AXELOS credential valid and relevant, the Bridge is a clear, efficient step. You gain updated knowledge, a recognised ITIL 5 credential, and confidence in the new framework.
- Upgrades your credential from ITIL 4 to ITIL 5 without retaking the full Foundation exam
- Validates that your service management knowledge is current and globally recognised
- Focuses on only what is new and changed, saving time for busy professionals
- Strengthens your standing for service desk, operations and service management roles in Zagreb
- Builds fluency in digital product and service management and value stream concepts
- Backed by AXELOS and examined by PeopleCert, a credential employers trust
- Keeps you aligned with how cloud and AI-enabled service teams now work
For Organizations
Group ITIL 5 Bridge training helps organisations move an entire ITIL 4 team to the current framework in a single training day per person, rather than full Foundation retraining. It standardises language and practice across service desk, operations and change teams. For Zagreb employers in telecom, IT services, banking and outsourcing, this keeps service management capability current and consistent as digital and AI-driven delivery scales.
If your teams hold ITIL 4 Foundation but your service standards are moving to ITIL 5, the Bridge creates a shared, up-to-date approach efficiently. You gain consistent governance, refreshed skills and a measurable step in capability.
- Transitions whole ITIL 4 teams to ITIL 5 in one focused training day per person
- Standardises service management language and practice across departments
- Keeps in-house service capability aligned with the current AXELOS framework
- Supports cloud, AI and automation initiatives with updated practices
- Flexible live virtual, classroom and onsite delivery for teams in Zagreb
- Builds consistent governance across service desk, operations and change functions
- Refreshes credentials without the cost of full Foundation retraining
ITIL V5 Foundation Exam Format in ZagrebWhat to expect on exam day
The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.
ITIL V5 Foundation Bridge Certification Cost in Zagreb
Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.
Where ITIL 5 Takes Your Career in ZagrebWhy Add the Credential Now?
Service management skills are in steady demand across Zagreb's IT services, telecom, banking and outsourcing employers, who run large, always-on operations that depend on ITIL practices. As organisations modernise around cloud, AI and automation, professionals who hold the current ITIL 5 credential stand out for service desk, operations and service management roles. Here is what the Zagreb market is showing right now.
Market Forces Making ITIL 5 Skills Valuable in Zagreb
The ITIL 5 Bridge is the fastest way to bring your service management credential up to date. Join professionals across Zagreb keeping their ITIL skills current. Start today.
Your Zagreb Career TransformationBefore and After the ITIL 5 Bridge
Your Transition Mapped Out
Zagreb's IT services, telecom and banking employers increasingly expect service teams to work to the current ITIL framework. Here is the gap the Bridge closes and the side of it you want to be on.
Sources: MojaPlaca.hr, SalaryExpert, Glassdoor (Croatia) 2026.
How to Get ITIL V5 Foundation Bridge Certified in ZagrebStep-by-Step Certification Process
The ITIL V5 Foundation Bridge path in Zagreb is fast: complete the focused 1-day training and pass the bridge exam to update your ITIL Foundation credential. A prior ITIL Foundation certification is recommended.
Module 3: Unified Digital Product and Service Lifecycle
- Discover, Design, Develop/Build, Deploy/Launch, Deliver, Support, Experience, Improve
- Understanding how products and services are managed together in a single, integrated lifecycle
Module 4: AI Integration and AI Governance
- AI-native framework principles
- Responsible AI adoption guidance
- AI governance concepts and frameworks
- Managing AI-driven automation
- Ethical AI considerations
- Risk management for AI-enabled services
Module 5: Value Streams and Value Co-Creation
- Identifying, mapping, and managing value streams
- Enhanced value stream mapping techniques
- Improving flow, visibility, and outcomes
- Value co-creation with stakeholders
Module 6: Experience Management (New Emphasis)
- Customer experience focus
- User experience integration
- Experience-driven service delivery
- Measuring experience outcomes
- Transparency and measurable value
Module 7: Four Dimensions of Product and Service Management
- Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
- How dimensions apply to digital products and services
Module 8: Digital Operating Models
- Modern organizational structures
- Digital-first business approaches
- Agile and adaptive ways of working
- Integration with Design Thinking, Agile, and DevOps
Module 9: Sustainability Integration
- Sustainability-driven service design
- Environmental responsibility in IT operations
- Long-term operational resilience
- Sustainable value creation
Module 10: Updated ITIL Practices
- Terminology updates in the 34 ITIL practices
- How practices apply in Version 5 context
- Practice alignment with unified lifecycle
Module 11: Transformation and Change
- Managing transformation in digital environments
- Organizational Change Management (OCM) integration
- Leading change in AI-enabled contexts
Module 12: Role-Aligned Guidance
- Clearer, more targeted guidance for specific roles
- Practical, actionable frameworks
- Less abstract, more dynamic models
Course Curriculumof the ITIL (Version 5) Foundation Bridge Certification Training
The ITIL V5 Foundation Bridge curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation Bridge syllabus and covers all tested topics. Modules are delivered over 1 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation Bridge-format mock exams that mirror the live PeopleCert paper.
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Module 1: What's New in ITIL Version 5
- Overview of the evolution from ITIL 4 to Version 5
- Understanding the 40% retained, 24% modified, and 36% new content breakdown
- Key reasons for the Version 5 update
With 60% of content either modified or entirely new, this module frames exactly where to focus your limited prep time.
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The ITIL 5 Updates You Will MasterBuilt Around the Five Bridge Topics
This bridge programme focuses only on what is new and changed in ITIL 5, building on the ITIL 4 Foundation knowledge you already hold. By the end you can apply the updated concepts, language and practices in real service management work.
Key Enhancements in ITIL 5
You will learn what has changed since ITIL 4, including the new and refined concepts, terminology and structural updates that define ITIL 5, so you can explain the framework's evolution with confidence.
Digital Product and Service Management
Understand how ITIL 5 reflects modern digital and AI-enabled environments, managing products and services across the full lifecycle of discovery, design, build, operation, delivery and support.
Updated Language and Core Concepts
Gain clarity on the refined terminology and principles in ITIL 5, so you can communicate consistently with teams, partners and stakeholders adopting the new framework.
Enhanced Value Creation
Explore how ITIL 5 reinforces value creation across the full stakeholder ecosystem, linking strategy, delivery and measurable outcomes through the evolved ITIL Value System.
Value Stream Mapping and Management
Learn how ITIL 5 introduces value stream mapping and management as a dedicated discipline to track flow, remove waste and improve service delivery performance.
Applying ITIL 5 in Practice
Integrate the ITIL 5 enhancements into your existing ITIL 4 knowledge and apply the updated guidance to improve collaboration, performance and results at work.
Who Should TakeITIL V5 Foundation Bridge Certification Training in Zagreb?
IT Service Manager
ITSM Practitioner
Service Desk Lead
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
ITIL-certified Professional
ITIL V5 Foundation Bridge Certification Training Modesfor Professionals and Teams
We offer flexible ITIL V5 Foundation Bridge training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer instructor-led classroom sessions, live online learning, corporate team training, or personalized coaching, choose the option that best supports your ITIL V5 Foundation Bridge certification journey.
ITIL V5 Foundation Bridge Classroom Training
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation Bridge training format combines expert guidance, peer interaction, and practical exercises to help learners understand the latest ITIL updates and certification requirements.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals who prefer in-person learning and structured preparation for the ITIL V5 Foundation Bridge certification exam.
ITIL V5 Foundation Bridge Corporate Group Training
Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organizations looking to upgrade employee knowledge to the latest ITIL framework, standardize service management practices, and strengthen operational excellence through team-based learning initiatives. This ITIL V5 Foundation Bridge corporate training solution can be customized to organizational requirements.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Organizations seeking ITIL V5 Foundation Bridge corporate training for employees and IT service management teams.
ITIL V5 Foundation Bridge Focused 1-to-1 Training
One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides targeted ITIL V5 Foundation Bridge exam preparation and customized coaching support.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to successfully earn the ITIL V5 Foundation Bridge certification.
ITIL V5 Foundation Bridge Live Virtual Training
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
EUR 390
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.
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Why Choose Invensis LearningFor Your ITIL Foundation Bridge Certification Training in Zagreb
As a trusted ITIL Foundation Bridge training company, Invensis Learning delivers ITIL training for professionals and organisations in Zagreb who want to transition from ITIL 4 to the current ITIL 5 framework with confidence. Our programmes combine accredited, PeopleCert-aligned courseware, experienced service management trainers, flexible delivery formats and learner-focused support. Whether you are upgrading your own credential or moving a whole team to ITIL 5, we provide a practical, well-structured experience built around real-world application and a clear path to the exam.
- Accredited, PeopleCert-aligned courseware kept current with the ITIL 5 syllabus
- Experienced trainers with real IT service management delivery background
- Flexible live virtual, classroom and corporate training formats
- Focused format that respects busy professionals' time
- Exam preparation support and practice questions for the PeopleCert exam
- Dedicated learner support before, during and after training
- Trusted by professionals and organisations across many industries
- ISO 9001 and ISO 27001 certified training operations
200K+
Professionals Trained
12M+
Hours of Training Delivered
4
Flexible Learning Modes
98%
First-Attempt Pass Rate
ISO 9001:2015 Certified
ISO 27001:2022 Certified
Secure SSL Encryption
Leaders in Training industry for 12+ years
Over 5000 five star reviews
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ITIL (Version 5) Foundation Bridge Course Training Locations in ZagrebInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL V5 Foundation Bridge Training Location in Zagreb
Hotel Westin, 1, Ulica Isidora Kršnjavoga, Local Board "Mimara", City District Donji grad, Zagreb, City of Zagreb, 10000, Croatia
ITIL V5 Foundation Bridge Training Location in Zagreb
Sheraton Zagreb, 2, Ulica kneza Borne, Local Board "Knez Mislav", City quarter Donji grad, Zagreb, City of Zagreb, 10000, Croatia
Corporate ITIL 5 Bridge TrainingFor Your Teams in Zagreb
- Transition entire ITIL 4 teams to ITIL 5 with minimal time off the job
- Customised schedules built around your team's availability
- Flexible onsite, live virtual or hybrid delivery for Zagreb teams
- Experienced trainers with IT service management expertise
- Standardised service practices across service desk and operations
- Dedicated coordination and learner support for group programmes
- Scalable delivery for local and multi-site teams
Leading Organisations
InfobipHrvatski TelekomA1 HrvatskaSpanCombisEricsson Nikola Tesla
What Our Learners Say
Quick, Focused Upgrade to ITIL 5
"The Bridge course covered exactly what changed from ITIL 4, nothing wasted. I sat the PeopleCert exam the same week and passed. My service management knowledge now matches what my employer expects."
Ivan Horvat
IT Service Manager
0/0
Clear Trainer and Current Content
"I had ITIL 4 Foundation but wanted the latest credential. The trainer explained the value stream and digital product changes really clearly, and the focused format fit around my shifts."
Ana Kovacevic
Service Desk Team Lead
0/0
Worth It for the Time Saved
"Refreshing my credential without redoing the whole Foundation was the main draw. The practice questions and notes made the ITIL 5 updates easy to follow and apply at work."
Marko Babic
IT Operations Specialist
0/0
Whole Team Moved to ITIL 5
"We transitioned our service operations team to ITIL 5 in a single day each. Invensis arranged a live virtual cohort that suited our roster and kept our practices consistent across the team."
Petra Novak
L&D Manager, Telecommunications
0/0
Consistent and Well Organised
"The corporate Bridge programme refreshed our ITIL 4 staff efficiently. Standardising on the current framework has made our governance and reporting more consistent across teams."
Luka Maric
Head of IT Services, Banking
0/0
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Frequently Asked QuestionsHere's everything you may ask...
The ITIL 5 Foundation Bridge is an AXELOS qualification that lets ITIL 4 Foundation holders upgrade to the ITIL 5 Foundation credential without taking the full exam. It covers only what is new and changed in ITIL 5 and is examined by PeopleCert.