Course Overview

    Overview

    What's Included

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    Who Can Take

    What the ITIL 5 Foundation Bridge Delivers for ITSM Professionals

    Update Your Credential, Not Your Whole Syllabus

    ITIL (Version 5) Foundation Bridge course badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Rijeka, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    What's Included in Your ITIL V5 Foundation Bridge Training

    • 8 hours of instructor-led training

    • 8 PDUs on completion of the training

    • Official PeopleCert ITIL V5 Foundation Bridge Digital Courseware

    • Practice questions, mock assessments and revision materials

    • PeopleCert ITIL V5 Foundation Bridge exam voucher

    • Retake the training within 2 months at no additional cost

    • Recordings of all training sessions.

    Key Highlights

    of the ITIL (Version 5) Foundation Bridge Training Course

    ITIL V5 Foundation Bridge Certification Eligibility in Rijeka

    Do You Qualify for the ITIL (Version 5) Foundation Bridge Exam?

    What You Gain by Upgrading to ITIL 5

    Benefits Built for Practising ITSM Teams

    ITIL V5 Foundation Exam Format in RijekaWhat to expect on exam day

    The ITIL Foundation Bridge (Version 5) exam tests only what is new and changed in ITIL (Version 5) relative to ITIL 4. Existing ITIL 4 knowledge is assumed as the baseline and is not re-tested. The exam covers the five topic areas PeopleCert publishes for the Bridge: key enhancements in ITIL (Version 5), digital product and service management evolution, updated language and core concepts, the enhanced value creation approach, and applying ITIL (Version 5) in practice. Through a combination of multiple-choice questions, candidates are tested on their understanding of the differences between ITIL 4 and ITIL (Version 5).

    ITIL V5 Foundation Bridge Certification Cost in Rijeka

    Who Should Take ITIL V5 Foundation Bridge Certification Training in Rijeka?

    • IT Service Manager

    • ITSM Practitioner

    • Service Desk Lead

    • IT Operations Manager

    • Incident / Problem Manager

    • Change Manager

    • IT Project Manager

    • ITIL-certified Professional

    Your ITSM Career with ITIL 5 in Rijeka

    Roles, Demand and Pay

    ITIL is the most widely adopted IT service management framework, and across Rijeka the current ITIL 5 credential is increasingly valued by IT, telecom, logistics and public-sector employers modernising their services. As the Port of Rijeka digitalises and the ICT sector leads national wage growth, professionals holding the latest ITIL edition stand out for service desk, service delivery and IT management roles. Here is what the regional market is telling us now.

    What Is Driving ITIL 5 Demand Across Rijeka

    The latest ITIL credential is becoming the baseline for modern service management. Update from ITIL 4 to ITIL 5 and keep your expertise current. Start today.

    Your Rijeka Career Transformation

    From ITIL 4 Knowledge to a Current ITIL 5 Credential

    Your Rijeka Career Upgrade

    Rijeka's IT, telecom and logistics employers increasingly expect service management practice to reflect the current ITIL edition. Here is the shift the Bridge delivers.

    Sources: MojaPlaca.hr, SalaryExpert, Croatia Week (2026).

    How to Get ITIL V5 Foundation Bridge Certified in Rijeka

    Step-by-Step Certification Process

    The ITIL V5 Foundation Bridge path in Rijeka is fast: complete the focused 1-day training and pass the bridge exam to update your ITIL Foundation credential. A prior ITIL Foundation certification is recommended.

    Module 2: Enhanced ITIL Service Value System (SVS)

    • Evolution of the Service Value System in Version 5
    • Updated governance approaches
    • How guiding principles apply in AI-enabled environments
    • Value chain activities enhancements

    Module 3: Unified Digital Product and Service Lifecycle

    • Discover, Design, Develop/Build, Deploy/Launch, Deliver, Support, Experience, Improve
    • Understanding how products and services are managed together in a single, integrated lifecycle

    Module 4: AI Integration and AI Governance

    • AI-native framework principles
    • Responsible AI adoption guidance
    • AI governance concepts and frameworks
    • Managing AI-driven automation
    • Ethical AI considerations
    • Risk management for AI-enabled services

    Module 5: Value Streams and Value Co-Creation

    • Identifying, mapping, and managing value streams
    • Enhanced value stream mapping techniques
    • Improving flow, visibility, and outcomes
    • Value co-creation with stakeholders

    Module 6: Experience Management (New Emphasis)

    • Customer experience focus
    • User experience integration
    • Experience-driven service delivery
    • Measuring experience outcomes
    • Transparency and measurable value

    Module 7: Four Dimensions of Product and Service Management

    • Organisations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
    • How dimensions apply to digital products and services

    Module 8: Digital Operating Models

    • Modern organisational structures
    • Digital-first business approaches
    • Agile and adaptive ways of working
    • Integration with Design Thinking, Agile, and DevOps

    Module 9: Sustainability Integration

    • Sustainability-driven service design
    • Environmental responsibility in IT operations
    • Long-term operational resilience
    • Sustainable value creation

    Module 10: Updated ITIL Practices

    • Terminology updates in the 34 ITIL practices
    • How practices apply in Version 5 context
    • Practice alignment with unified lifecycle

    Module 11: Transformation and Change

    • Managing transformation in digital environments
    • Organisational Change Management (OCM) integration
    • Leading change in AI-enabled contexts

    Module 12: Role-Aligned Guidance

    • Clearer, more targeted guidance for specific roles
    • Practical, actionable frameworks
    • Less abstract, more dynamic models

    Course Curriculum

    of the ITIL (Version 5) Foundation Bridge Certification Training

    The ITIL V5 Foundation Bridge curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation Bridge syllabus and covers all tested topics. Modules are delivered over 1 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation Bridge-format mock exams that mirror the live PeopleCert paper.

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    The ITIL 5 Updates You Will Master

    Skills You Can Apply at Work

    The ITIL 5 Foundation Bridge focuses only on what is new and changed since ITIL 4. By the end you can apply the product and service lifecycle, use updated ITIL 5 language, and connect service delivery to measurable value.

    Spot What Changed in ITIL 5

    What you will learn in the ITIL 5 Foundation Bridge starts with what changed: identify the new and refined concepts, terminology and structural updates introduced in ITIL 5 relative to ITIL 4, and understand the rationale behind them.

    Manage Digital and AI-Enabled Services

    Understand how ITIL 5 reflects modern digital and AI-enabled environments, and how growing complexity across cloud, multi-supplier and automated delivery shapes the management of digital products and services across their lifecycle.

    Speak the Updated ITIL 5 Language

    Use the updated ITIL 5 terminology and core concepts with confidence, so you can communicate clearly with teams, partners and stakeholders who may be at different stages of ITIL 5 adoption.

    Apply the Product and Service Lifecycle

    Apply the product and service lifecycle, from Discovery and Design through Build, Operation, and Delivery and Support, as the organising structure for managing digital products and services end to end.

    Drive Enhanced Value Co-Creation

    Strengthen the enhanced ITIL 5 value-creation approach, linking strategy to delivery across the full stakeholder ecosystem and using value stream management to track measurable outcomes.

    Embed ITIL 5 in Daily Practice

    Integrate ITIL 5 enhancements into your existing ITIL 4 practice to improve collaboration, break down silos and drive measurable performance gains in real service environments.

    ITIL V5 Foundation Bridge Certification Training Modes

    for Professionals and Teams

    We offer flexible ITIL V5 Foundation Bridge training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer instructor-led classroom sessions, live online learning, corporate team training, or personalized coaching, choose the option that best supports your ITIL V5 Foundation Bridge certification journey.

    ITIL V5 Foundation Bridge Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation Bridge training format combines expert guidance, peer interaction, and practical exercises to help learners understand the latest ITIL updates and certification requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals who prefer in-person learning and structured preparation for the ITIL V5 Foundation Bridge certification exam.

    ITIL V5 Foundation Bridge Corporate Group Training

    • Customised training aligned to organisational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organisations looking to upgrade employee knowledge to the latest ITIL framework, standardise service management practices, and strengthen operational excellence through team-based learning initiatives. This ITIL V5 Foundation Bridge corporate training solution can be customised to organisational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organisations seeking ITIL V5 Foundation Bridge corporate training for employees and IT service management teams.

    ITIL V5 Foundation Bridge Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customised learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides targeted ITIL V5 Foundation Bridge exam preparation and customised coaching support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to successfully earn the ITIL V5 Foundation Bridge certification.

    ITIL V5 Foundation Bridge Live Virtual Training

    ITIL V5 Foundation Bridge Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 390

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

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    Why Choose Invensis Learning in Rijeka

    Accredited, Expert-Led, Flexible

    A leading ITIL 5 Foundation Bridge training company in Rijeka, Invensis Learning delivers accredited ITIL training for professionals and organisations who want to transition from ITIL 4 to ITIL 5 with confidence. As a PeopleCert Accredited Training Organisation, we combine experienced, certified trainers, official courseware and flexible delivery across live online, classroom and corporate formats. Whether you enrol as an individual or train a team, you get structured preparation, learner support and an internationally recognised credential, backed by our ISO 9001:2015 and ISO 27001:2022 certified processes.

    • PeopleCert Accredited Training Organisation for official ITIL courses
    • Experienced, accredited trainers with real ITSM delivery background
    • Flexible formats: live online (virtual), classroom and onsite training
    • Official ITIL 5 Bridge courseware and exam-focused practice
    • Dedicated learner support before, during and after training
    • Customised corporate training for ITSM and service delivery teams
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Trusted by 50,000+ professionals and organisations globally

    12+

    Years of Training Excellence

    24/7

    Learner Support

    50+

    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL (Version 5) Foundation Bridge Course Training Locations in Rijeka

    Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL V5 Foundation Bridge Training Location in Rijeka

    Hilton Rijeka Costabella Beach Resort, Rijeka

    ITIL V5 Foundation Bridge Training Location in Rijeka

    Grand Hotel Bonavia Rijeka, Rijeka

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    Corporate ITIL 5 Training in Rijeka

    Transition Your ITSM Team

    • Move your whole ITSM team from ITIL 4 to ITIL 5 efficiently
    • Customised schedules built around your team's availability
    • Delivery by live online, onsite or hybrid formats for teams
    • Accredited trainers with real service management experience
    • Role-based examples relevant to IT, telecom and logistics
    • Dedicated coordination and progress tracking for groups
    • Scalable delivery for teams in Rijeka and across Croatia

    Trusted by Leading Enterprises in Croatia

    JadrolinijaPort Of RijekaHrvatski TelekomA1 HrvatskaCombisEricsson Nikola Tesla

    Enquire with us now

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    Request Training Details

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    What Our Learners Say About Us

    "Pritesh Shah is a great, knowledgeable and supportive trainer"

    Alfredo

    (5.0/5)

    United KingdomTrustpilot

    "Pritesh Shah - Trainer Engaging Lecturer giving the lesson. Very knowledgeable. Taking us through step by step."

    Nuno Viegas

    (5.0/5)

    PortugalTrustpilot

    "Invensis provided excellent support in helping me activate my benefits. The process was quick, smooth, and very professional. Thank you for the great "

    Udelle Aguila

    (5.0/5)

    PhilippinesTrustpilot

    "Victor is a very good instructor"

    Vincent Smith

    (5.0/5)

    United StatesTrustpilot

    "Great experience, Sathish is a very thorough instructor."

    Mihailo Hilo

    (5.0/5)

    "I loved the course! The instructor was great—they pointed out essential details I should pay attention to and shared some valuable notes that will definitely help me with the upcoming exam."

    Ruslan Ergashev

    (5.0/5)

    UzbekistanTrustpilot

    "The application of the course was easy and always kept up to date. The experience with Sathish kumar the instructor was great he was very clear , patient and always willing to give clarity where required."

    Inno Monyela

    (5.0/5)

    South AfricaTrustpilot

    "I had a great two days of training with Pritesh Shah. He was very patient with teaching the proper terms and providing real world examples for better understanding. I was the only one in the class and I felt very much accommodated to my learning style and how I can absorb information better. Every question I had was explained thoroughly to me."

    Kathrine Cazandra Cantong

    (5.0/5)

    PhilippinesTrustpilot


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    We also deliver ITIL (Version 5) Foundation Bridge Certification Training across multiple cities in Croatia

    ITIL (Version 5) Foundation Bridge training for individuals and teams. Select a city in Croatia to view upcoming dates, formats and pricing.

    ITIL (Version 5) Foundation Bridge Training Course in OsijekITIL (Version 5) Foundation Bridge Training Course in SplitITIL (Version 5) Foundation Bridge Training Course in ZadarITIL (Version 5) Foundation Bridge Training Course in Zagreb

    Frequently Asked Questions

    Here's everything you may ask...

    The ITIL 5 Foundation Bridge is the official AXELOS transition qualification that updates ITIL 4 Foundation holders to ITIL 5, the current edition of the ITIL framework. Passing the Bridge exam grants the full ITIL 5 Foundation credential without retaking the longer Foundation course.