Module 2: Enhanced ITIL Service Value System (SVS)
- Evolution of the Service Value System in Version 5
- Updated governance approaches
- How guiding principles apply in AI-enabled environments
- Value chain activities enhancements
ITIL 5 Foundation Bridge Certification Training in Rijeka
Walk Out Certified
Designed for ITIL 4 Foundation holders across Rijeka who want the current credential, this instructor-led programme bridges your knowledge to ITIL 5 in a focused, single-day format and prepares you for the AXELOS Bridge exam delivered by PeopleCert.
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Course Overview
Overview
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
What the ITIL 5 Foundation Bridge Delivers for ITSM ProfessionalsUpdate Your Credential, Not Your Whole Syllabus
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Rijeka, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.
Key Highlightsof the ITIL (Version 5) Foundation Bridge Training Course
ITIL V5 Foundation Bridge Certification Eligibility in RijekaDo You Qualify for the ITIL (Version 5) Foundation Bridge Exam?
What You Gain by Upgrading to ITIL 5Benefits Built for Practising ITSM Teams
For Individuals
ITIL 5 Foundation Bridge training helps ITIL 4 certified professionals refresh and upgrade their credential efficiently. It suits service desk analysts, ITSM practitioners, service delivery managers and team leads who want to stay current with the latest framework. Whether you work in IT services, telecommunications, port logistics or the public sector in Rijeka, the Bridge updates your knowledge to ITIL 5 in a single day rather than a full Foundation course.
If you want to prove your service management skills reflect the current standard, the Bridge is the shortest supported route from ITIL 4 to ITIL 5. You gain updated knowledge, exam preparation and a globally recognised AXELOS credential that employers value.
- Updates your ITIL 4 Foundation credential to current ITIL 5 in a single day
- Earns the full ITIL 5 Foundation credential without retaking the longer course
- Builds fluency in the product and service lifecycle and updated ITIL 5 language
- Prepares you for the short, 20-question Bridge exam delivered by PeopleCert
- Keeps your ITSM expertise relevant to Rijeka employers and global recruiters
- Positions you for service desk, service delivery and IT service management roles
- Provides a globally recognised AXELOS credential valid for three years
- Connects ITIL 5 updates to digital and AI-enabled service delivery
For Organizations
ITIL 5 Bridge group training helps organisations move an entire service management team to the current framework with minimal disruption. The training can be delivered for service desks, operations teams or whole IT functions. For organisations standardising practice and modernising service delivery in Rijeka, the Bridge offers a scalable, single-day route to current credentials.
If your teams hold a mix of older and current ITIL knowledge, Bridge group training creates a shared ITIL 5 language. Service and delivery teams gain a consistent approach to the lifecycle, value streams and measurable outcomes.
- Transitions your whole ITSM team to ITIL 5 efficiently, one day per person
- Standardises service management practice on the current ITIL edition
- Updates teams on digital, AI-enabled and value-stream ways of working
- Builds a shared ITIL 5 vocabulary across service and delivery functions
- Minimises downtime with a focused, single-day transition format
- Supports flexible delivery: live online, classroom or onsite for teams
- Strengthens governance and measurable value across your service portfolio
- Keeps certifications current for audits, tenders and client assurance
ITIL V5 Foundation Exam Format in RijekaWhat to expect on exam day
The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.
ITIL V5 Foundation Bridge Certification Cost in Rijeka
Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.
Your ITSM Career with ITIL 5 in RijekaRoles, Demand and Pay
ITIL is the most widely adopted IT service management framework, and across Rijeka the current ITIL 5 credential is increasingly valued by IT, telecom, logistics and public-sector employers modernising their services. As the Port of Rijeka digitalises and the ICT sector leads national wage growth, professionals holding the latest ITIL edition stand out for service desk, service delivery and IT management roles. Here is what the regional market is telling us now.
What Is Driving ITIL 5 Demand Across Rijeka
The latest ITIL credential is becoming the baseline for modern service management. Update from ITIL 4 to ITIL 5 and keep your expertise current. Start today.
Your Rijeka Career TransformationFrom ITIL 4 Knowledge to a Current ITIL 5 Credential
Your Rijeka Career Upgrade
Rijeka's IT, telecom and logistics employers increasingly expect service management practice to reflect the current ITIL edition. Here is the shift the Bridge delivers.
Sources: MojaPlaca.hr, SalaryExpert, Croatia Week (2026).
How to Get ITIL V5 Foundation Bridge Certified in RijekaStep-by-Step Certification Process
The ITIL V5 Foundation Bridge path in Rijeka is fast: complete the focused 1-day training and pass the bridge exam to update your ITIL Foundation credential. A prior ITIL Foundation certification is recommended.
Module 3: Unified Digital Product and Service Lifecycle
- Discover, Design, Develop/Build, Deploy/Launch, Deliver, Support, Experience, Improve
- Understanding how products and services are managed together in a single, integrated lifecycle
Module 4: AI Integration and AI Governance
- AI-native framework principles
- Responsible AI adoption guidance
- AI governance concepts and frameworks
- Managing AI-driven automation
- Ethical AI considerations
- Risk management for AI-enabled services
Module 5: Value Streams and Value Co-Creation
- Identifying, mapping, and managing value streams
- Enhanced value stream mapping techniques
- Improving flow, visibility, and outcomes
- Value co-creation with stakeholders
Module 6: Experience Management (New Emphasis)
- Customer experience focus
- User experience integration
- Experience-driven service delivery
- Measuring experience outcomes
- Transparency and measurable value
Module 7: Four Dimensions of Product and Service Management
- Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
- How dimensions apply to digital products and services
Module 8: Digital Operating Models
- Modern organizational structures
- Digital-first business approaches
- Agile and adaptive ways of working
- Integration with Design Thinking, Agile, and DevOps
Module 9: Sustainability Integration
- Sustainability-driven service design
- Environmental responsibility in IT operations
- Long-term operational resilience
- Sustainable value creation
Module 10: Updated ITIL Practices
- Terminology updates in the 34 ITIL practices
- How practices apply in Version 5 context
- Practice alignment with unified lifecycle
Module 11: Transformation and Change
- Managing transformation in digital environments
- Organizational Change Management (OCM) integration
- Leading change in AI-enabled contexts
Module 12: Role-Aligned Guidance
- Clearer, more targeted guidance for specific roles
- Practical, actionable frameworks
- Less abstract, more dynamic models
Course Curriculumof the ITIL (Version 5) Foundation Bridge Certification Training
The ITIL V5 Foundation Bridge curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation Bridge syllabus and covers all tested topics. Modules are delivered over 1 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation Bridge-format mock exams that mirror the live PeopleCert paper.
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Module 1: What's New in ITIL Version 5
- Overview of the evolution from ITIL 4 to Version 5
- Understanding the 40% retained, 24% modified, and 36% new content breakdown
- Key reasons for the Version 5 update
With 60% of content either modified or entirely new, this module frames exactly where to focus your limited prep time.
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The ITIL 5 Updates You Will MasterSkills You Can Apply at Work
The ITIL 5 Foundation Bridge focuses only on what is new and changed since ITIL 4. By the end you can apply the product and service lifecycle, use updated ITIL 5 language, and connect service delivery to measurable value.
Spot What Changed in ITIL 5
What you will learn in the ITIL 5 Foundation Bridge starts with what changed: identify the new and refined concepts, terminology and structural updates introduced in ITIL 5 relative to ITIL 4, and understand the rationale behind them.
Manage Digital and AI-Enabled Services
Understand how ITIL 5 reflects modern digital and AI-enabled environments, and how growing complexity across cloud, multi-supplier and automated delivery shapes the management of digital products and services across their lifecycle.
Speak the Updated ITIL 5 Language
Use the updated ITIL 5 terminology and core concepts with confidence, so you can communicate clearly with teams, partners and stakeholders who may be at different stages of ITIL 5 adoption.
Apply the Product and Service Lifecycle
Apply the product and service lifecycle, from Discovery and Design through Build, Operation, and Delivery and Support, as the organising structure for managing digital products and services end to end.
Drive Enhanced Value Co-Creation
Strengthen the enhanced ITIL 5 value-creation approach, linking strategy to delivery across the full stakeholder ecosystem and using value stream management to track measurable outcomes.
Embed ITIL 5 in Daily Practice
Integrate ITIL 5 enhancements into your existing ITIL 4 practice to improve collaboration, break down silos and drive measurable performance gains in real service environments.
Who Should TakeITIL V5 Foundation Bridge Certification Training in Rijeka?
IT Service Manager
ITSM Practitioner
Service Desk Lead
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
ITIL-certified Professional
ITIL V5 Foundation Bridge Certification Training Modesfor Professionals and Teams
We offer flexible ITIL V5 Foundation Bridge training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer instructor-led classroom sessions, live online learning, corporate team training, or personalized coaching, choose the option that best supports your ITIL V5 Foundation Bridge certification journey.
ITIL V5 Foundation Bridge Classroom Training
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation Bridge training format combines expert guidance, peer interaction, and practical exercises to help learners understand the latest ITIL updates and certification requirements.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals who prefer in-person learning and structured preparation for the ITIL V5 Foundation Bridge certification exam.
ITIL V5 Foundation Bridge Corporate Group Training
Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organizations looking to upgrade employee knowledge to the latest ITIL framework, standardize service management practices, and strengthen operational excellence through team-based learning initiatives. This ITIL V5 Foundation Bridge corporate training solution can be customized to organizational requirements.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Organizations seeking ITIL V5 Foundation Bridge corporate training for employees and IT service management teams.
ITIL V5 Foundation Bridge Focused 1-to-1 Training
One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides targeted ITIL V5 Foundation Bridge exam preparation and customized coaching support.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to successfully earn the ITIL V5 Foundation Bridge certification.
ITIL V5 Foundation Bridge Live Virtual Training
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
EUR 390
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.
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Why Choose Invensis Learning in RijekaAccredited, Expert-Led, Flexible
A leading ITIL 5 Foundation Bridge training company in Rijeka, Invensis Learning delivers accredited ITIL training for professionals and organisations who want to transition from ITIL 4 to ITIL 5 with confidence. As a PeopleCert Accredited Training Organisation, we combine experienced, certified trainers, official courseware and flexible delivery across live online, classroom and corporate formats. Whether you enrol as an individual or train a team, you get structured preparation, learner support and an internationally recognised credential, backed by our ISO 9001:2015 and ISO 27001:2022 certified processes.
- PeopleCert Accredited Training Organisation for official ITIL courses
- Experienced, accredited trainers with real ITSM delivery background
- Flexible formats: live online (virtual), classroom and onsite training
- Official ITIL 5 Bridge courseware and exam-focused practice
- Dedicated learner support before, during and after training
- Customised corporate training for ITSM and service delivery teams
- ISO 9001:2015 and ISO 27001:2022 certified training operations
- Trusted by 50,000+ professionals and organisations globally
15+
Years of Training Excellence
24/7
Learner Support
50+
Industries Served
1-to-1
Doubt-Clearing Sessions
ISO 9001:2015 Certified
ISO 27001:2022 Certified
Secure SSL Encryption
Leaders in Training industry for 12+ years
Over 5000 five star reviews
Level AA conformance, W3C WCAG 2.2
ITIL (Version 5) Foundation Bridge Course Training Locations in RijekaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL V5 Foundation Bridge Training Location in Rijeka
Hilton Rijeka Costabella Beach Resort, Rijeka
ITIL V5 Foundation Bridge Training Location in Rijeka
Grand Hotel Bonavia Rijeka, Rijeka
Corporate ITIL 5 Training in RijekaTransition Your ITSM Team
- Move your whole ITSM team from ITIL 4 to ITIL 5 efficiently
- Customised schedules built around your team's availability
- Delivery by live online, onsite or hybrid formats for teams
- Accredited trainers with real service management experience
- Role-based examples relevant to IT, telecom and logistics
- Dedicated coordination and progress tracking for groups
- Scalable delivery for teams in Rijeka and across Croatia
Organisations We Support
JadrolinijaPort Of RijekaHrvatski TelekomA1 HrvatskaCombisEricsson Nikola Tesla
What Our Learners Say
An Efficient Way to Reach ITIL 5
"I already held ITIL 4 Foundation, so the Bridge was perfect. In a single focused day I understood the product and service lifecycle and the ITIL 5 value updates, and passed the exam first time. The trainer kept everything tied to real service desk work."
Ivana Kovacevic
ITSM Analyst
0/0
Straight to What Is New
"The course focused only on what changed in ITIL 5, which is exactly what I needed. The updated terminology and value stream content already help me explain decisions to my team and our suppliers more clearly."
Marko Babic
Service Desk Team Lead
0/0
Practical and Well Structured
"Clear, practical and well paced. The practice questions matched the exam style and the trainer answered every query about how ITIL 5 differs from ITIL 4. I would recommend it to anyone updating their credential."
Petra Novak
IT Service Delivery Manager
0/0
Smooth Team Transition to ITIL 5
"We moved our operations team to ITIL 5 with Invensis Learning. The single-day format meant minimal disruption, and the trainer tailored examples to our logistics environment. Our service practice is now consistent on the current framework."
Damir Juric
IT Operations Manager, Logistics Sector
0/0
A Dependable Corporate Training Partner
"As an L&D lead, I needed an accredited partner to refresh our service desk credentials. The corporate delivery was flexible, the courseware was official, and reporting kept us on track. A reliable way to keep certifications current."
Ana Peric
Learning and Development Manager, Telecommunications
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Frequently Asked QuestionsHere's everything you may ask...
The ITIL 5 Foundation Bridge is the official AXELOS transition qualification that updates ITIL 4 Foundation holders to ITIL 5, the current edition of the ITIL framework. Passing the Bridge exam grants the full ITIL 5 Foundation credential without retaking the longer Foundation course.