Module 2: Enhanced ITIL Service Value System (SVS)
- Evolution of the Service Value System in Version 5
- Updated governance approaches
- How guiding principles apply in AI-enabled environments
- Value chain activities enhancements
ITIL 5 Foundation Bridge Certification Training in Split
Walk Out Certified
Move from ITIL 4 Foundation to the latest ITIL 5 credential in a single day. Built for IT service management professionals across Split's technology cluster, this accredited bridge programme covers only what is new in ITIL 5 and is delivered by AXELOS (PeopleCert) approved trainers in live online and classroom formats.
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Course Overview
Overview
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
What Is the ITIL 5 Foundation Bridge and Why Update Now?Your Fast Route to ITIL 5
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Split, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.
Key Highlightsof the ITIL (Version 5) Foundation Bridge Training Course
ITIL V5 Foundation Bridge Certification Eligibility in SplitDo You Qualify for the ITIL (Version 5) Foundation Bridge Exam?
Why Upgrading to ITIL 5 Pays OffSkills Employers in Split Value
For Individuals
ITIL 5 Bridge training helps practising professionals update their credential to the latest version with minimal time away from work. The course suits service desk leads, incident and change practitioners, and service managers who already hold ITIL 4 Foundation. Whether you are keeping pace with an employer rollout, advising clients as a consultant, or moving into a more senior ITSM role in Split, this bridge builds confidence in the new ITIL 5 concepts that matter day to day.
If you want a current, recognised credential without re-sitting two days of foundational content, the ITIL 5 Bridge is the shortest path. You gain updated knowledge, a fresh badge, and a clear, supported route from study to certified.
- Earn the current ITIL 5 Foundation credential in a single training day
- Keep your ITIL knowledge relevant as employers adopt the latest framework
- Skip the full Foundation exam by passing the focused bridge assessment
- Speak ITIL 5 fluently across teams, partners and clients in Split's ICT cluster
- Stand out for service delivery and ITSM roles that list current ITIL as preferred
- Hold a globally recognised AXELOS (PeopleCert) credential valid for three years
- Apply the product and service lifecycle to real digital and AI-enabled work
- Strengthen your case for promotion into service management leadership
For Organizations
ITIL 5 Bridge group training helps organisations move their service management teams to the latest framework quickly and consistently. The training can be delivered for service desks, delivery units or whole ICT functions. For companies that need a common, current ITSM vocabulary across distributed teams, this bridge offers a scalable, low-disruption upgrade path.
If your service delivery teams are split across ITIL versions, group bridge training creates one shared ITIL 5 language. Teams gain a standardised approach to lifecycle thinking, value streams and measurable outcomes.
- Transition an entire ITSM team to ITIL 5 in one training day per person
- Standardise service management language across squads and suppliers
- Keep nearshore delivery teams aligned to the latest client expectations
- Embed the product and service lifecycle across service operations
- Reduce retraining time versus full Foundation re-certification
- Build shared fluency in value stream management and value co-creation
- Deliver flexible live virtual or onsite cohorts for teams in Split
- Strengthen in-house capability for AI-enabled service delivery
ITIL V5 Foundation Exam Format in SplitWhat to expect on exam day
The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.
ITIL V5 Foundation Bridge Certification Cost in Split
Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.
IT Service Management Careers in SplitWhere the Credential Takes You
Service management skills are in steady demand across Split, where product companies, nearshore delivery centres and telecoms all run customer-facing IT services. As these employers adopt the latest ITIL and scale AI-enabled delivery, professionals who can apply current service management practice are increasingly valued. Demand spans the ladder, from service desk and support roles to incident, problem, delivery and IT operations management, and here is what the local market is telling us right now.
Why Service Management Skills Are in Demand Across Split
The ITIL 5 Bridge is more than a credential refresh. It keeps you current as Split's service delivery teams adopt the latest framework. Update your knowledge and lead with confidence. Start your journey today.
Your Split Career TransformationWhere You Stand Today,
And Where the ITIL 5 Bridge Takes You
Split's technology sector is growing and adopting the latest service management practice, and employers increasingly notice who holds a current credential. Here is which side of that line you want to be on.
Sources: MojaPlaca.hr, SalaryExpert, Croatia Week (Croatia) 2026.
How to Get ITIL V5 Foundation Bridge Certified in SplitStep-by-Step Certification Process
The ITIL V5 Foundation Bridge path in Split is fast: complete the focused 1-day training and pass the bridge exam to update your ITIL Foundation credential. A prior ITIL Foundation certification is recommended.
Module 3: Unified Digital Product and Service Lifecycle
- Discover, Design, Develop/Build, Deploy/Launch, Deliver, Support, Experience, Improve
- Understanding how products and services are managed together in a single, integrated lifecycle
Module 4: AI Integration and AI Governance
- AI-native framework principles
- Responsible AI adoption guidance
- AI governance concepts and frameworks
- Managing AI-driven automation
- Ethical AI considerations
- Risk management for AI-enabled services
Module 5: Value Streams and Value Co-Creation
- Identifying, mapping, and managing value streams
- Enhanced value stream mapping techniques
- Improving flow, visibility, and outcomes
- Value co-creation with stakeholders
Module 6: Experience Management (New Emphasis)
- Customer experience focus
- User experience integration
- Experience-driven service delivery
- Measuring experience outcomes
- Transparency and measurable value
Module 7: Four Dimensions of Product and Service Management
- Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
- How dimensions apply to digital products and services
Module 8: Digital Operating Models
- Modern organizational structures
- Digital-first business approaches
- Agile and adaptive ways of working
- Integration with Design Thinking, Agile, and DevOps
Module 9: Sustainability Integration
- Sustainability-driven service design
- Environmental responsibility in IT operations
- Long-term operational resilience
- Sustainable value creation
Module 10: Updated ITIL Practices
- Terminology updates in the 34 ITIL practices
- How practices apply in Version 5 context
- Practice alignment with unified lifecycle
Module 11: Transformation and Change
- Managing transformation in digital environments
- Organizational Change Management (OCM) integration
- Leading change in AI-enabled contexts
Module 12: Role-Aligned Guidance
- Clearer, more targeted guidance for specific roles
- Practical, actionable frameworks
- Less abstract, more dynamic models
Course Curriculumof the ITIL (Version 5) Foundation Bridge Certification Training
The ITIL V5 Foundation Bridge curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation Bridge syllabus and covers all tested topics. Modules are delivered over 1 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation Bridge-format mock exams that mirror the live PeopleCert paper.
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Module 1: What's New in ITIL Version 5
- Overview of the evolution from ITIL 4 to Version 5
- Understanding the 40% retained, 24% modified, and 36% new content breakdown
- Key reasons for the Version 5 update
With 60% of content either modified or entirely new, this module frames exactly where to focus your limited prep time.
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Skills You Will Gain from the ITIL 5 BridgeUpdated Knowledge You Can Apply at Work
What you will learn in the ITIL 5 Foundation Bridge is focused entirely on what is new and changed in ITIL 5. By the end of the one-day programme, you can apply the updated concepts, language and value approach to your own service management work.
Spot What Has Changed Since ITIL 4
Identify the key enhancements, new concepts and structural updates introduced in ITIL 5, so you understand exactly what is new and refined relative to ITIL 4.
Apply the Product and Service Lifecycle
Use the product and service lifecycle as a core organising structure, moving from managing IT services to managing digital products and services across their full lifecycle.
Manage Digital and AI-Enabled Delivery
Understand how ITIL 5 reflects modern digital and AI-enabled environments, and how increasing complexity in cloud and platform delivery shapes service management.
Use Updated ITIL 5 Language and Concepts
Communicate confidently with the new and refined terminology of ITIL 5, including updates to value co-creation, the guiding principles and core concepts.
Drive Enhanced Value Co-Creation
Apply ITIL 5's enhanced value creation approach across the full stakeholder ecosystem, linking strategy, delivery and measurable, outcome-focused results.
Embed ITIL 5 into Daily Practice
Integrate the ITIL 5 enhancements into your existing ways of working to improve collaboration, performance and results in real service delivery contexts.
Who Should TakeITIL V5 Foundation Bridge Certification Training in Split?
IT Service Manager
ITSM Practitioner
Service Desk Lead
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
ITIL-certified Professional
ITIL V5 Foundation Bridge Certification Training Modesfor Professionals and Teams
We offer flexible ITIL V5 Foundation Bridge training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer instructor-led classroom sessions, live online learning, corporate team training, or personalized coaching, choose the option that best supports your ITIL V5 Foundation Bridge certification journey.
ITIL V5 Foundation Bridge Classroom Training
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation Bridge training format combines expert guidance, peer interaction, and practical exercises to help learners understand the latest ITIL updates and certification requirements.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals who prefer in-person learning and structured preparation for the ITIL V5 Foundation Bridge certification exam.
ITIL V5 Foundation Bridge Corporate Group Training
Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organizations looking to upgrade employee knowledge to the latest ITIL framework, standardize service management practices, and strengthen operational excellence through team-based learning initiatives. This ITIL V5 Foundation Bridge corporate training solution can be customized to organizational requirements.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Organizations seeking ITIL V5 Foundation Bridge corporate training for employees and IT service management teams.
ITIL V5 Foundation Bridge Focused 1-to-1 Training
One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides targeted ITIL V5 Foundation Bridge exam preparation and customized coaching support.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to successfully earn the ITIL V5 Foundation Bridge certification.
ITIL V5 Foundation Bridge Live Virtual Training
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
EUR 390
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.
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Why Choose Invensis Learning in SplitAccredited Trainers, Flexible Formats
As a trusted ITIL (Version 5) Foundation Bridge training company in Split, Invensis Learning delivers accredited ITIL training for individual professionals and organisations that want to move to the latest ITIL 5 credential with confidence. Our bridge programme combines certified, experienced trainers, AXELOS (PeopleCert) aligned courseware, flexible delivery formats and learner-focused support. Whether you enrol as an individual or plan a team upgrade, Invensis Learning provides a professional training experience built around practical understanding and real-world application. As an ISO 9001:2015 and ISO 27001:2022 certified provider, we hold ourselves to international standards of quality and information security.
- Accredited ITIL training aligned to AXELOS (PeopleCert) standards
- Experienced, certified trainers with real service management practice
- Flexible formats: live online (live virtual) and classroom training
- Focused one-day bridge designed for ITIL 4 Foundation holders
- Structured courseware that targets only what is new in ITIL 5
- Dedicated learner support before, during and after training
- Customised corporate cohorts for service teams in Split
- Trusted by professionals and organisations across many industries
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ITIL (Version 5) Foundation Bridge Course Training Locations in SplitInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL V5 Foundation Bridge Training Location in Split
Radisson Blu Resort & Spa Split, Split
ITIL V5 Foundation Bridge Training Location in Split
Le Méridien Lav Split, 2A, Grljevacka Street, Miljevac, Podstrana – Miljevac, Podstrana Municipality, Split-Dalmatia County, 21312, Croatia
Corporate Bridge Training in SplitUpgrade Your Service Teams
- Upgrade a whole service management team to ITIL 5 in one day per person
- Customised schedules aligned with your team's availability
- Flexible delivery through onsite, live virtual or hybrid formats
- Certified trainers with practical IT service management experience
- Role-based examples relevant to Split's product and delivery teams
- Dedicated coordination and support for corporate cohorts
- Scalable delivery for teams across Split, Croatia and global sites
Leading Organisations
InfobipEndavaSpanInfinumLemaxHrvatski Telekom
What Our Learners Say
An Efficient Upgrade to ITIL 5
"The bridge course was exactly what I needed to update my ITIL 4 knowledge. In one focused day I understood the product and service lifecycle and the value stream changes, and I passed the exam the same week."
Marko Kovacevic
Service Delivery Manager
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Clear, Practical and Well Paced
"I work on a service desk and wanted to stay current. The trainer explained the new ITIL 5 language clearly and tied it to real situations. The short exam format made the whole thing manageable around my shifts."
Ivana Buble
IT Support Specialist
0/0
Kept My Credential Relevant
"As a consultant I have to hold the latest credential to advise clients. The bridge let me move to ITIL 5 without repeating Foundation content. The focus on what is new in AI-enabled delivery was genuinely useful."
Petar Juric
ITSM Consultant
0/0
A Low-Disruption Team Upgrade
"We moved our delivery team to ITIL 5 with a single onsite cohort. The schedule fitted around client work, and everyone now shares the same lifecycle and value language. Coordination with Invensis Learning was smooth."
Ana Vukovic
Head of Service Delivery, Nearshore Software Firm
0/0
Right Framework, Minimal Downtime
"Standardising our ITSM team on the latest ITIL was overdue. The bridge format meant minimal time off the floor, and the trainer adapted examples to our cloud and platform context. Strong outcome for the investment."
Tomislav Saric
IT Operations Lead, Telecommunications Sector
0/0
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Frequently Asked QuestionsHere's everything you may ask...
Yes. The bridge gives ITIL 4 Foundation holders the current ITIL 5 Foundation credential in a single day, which employers across Split's product, nearshore delivery and telecom sectors increasingly expect. It keeps your service management knowledge relevant without repeating content you already know.