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Master modern digital service management with accredited, instructor-led ITIL 5 Foundation training built for professionals in Rijeka. Learn the ITIL Value System, the product and service lifecycle and value stream management, and prepare with confidence for the AXELOS ITIL 5 (Version 5.0) Foundation exam delivered by PeopleCert, a credential recognised by employers across Croatia and worldwide.
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16
Hours
16
PDUs
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Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
Your Entry into Digital Service Management
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Rijeka, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
2 days of instructor-led training (16 hours)
16 PDUs on completion of the training
Official PeopleCert ITIL V5 Foundation Digital Courseware
Value stream mapping, Guiding Principles and Continual Improvement Model content
Full-length mock exams in the exact format of the live PeopleCert paper
PeopleCert ITIL V5 Foundation exam voucher
PeopleCert-accredited trainers with real-world delivery experience
Official ITIL V5 Foundation certificate and digital badge valid for 3 years on exam pass
Retake the training within 2 months at no additional cost
Recordings of all training sessions.
of the ITIL Version 5 Foundation Training Course
Do You Qualify for the ITIL V5 Foundation Exam?
Real Outcomes for Learners
For Individuals
ITIL 5 Foundation training helps you prove current, digital-era service management knowledge and prepare for the PeopleCert exam. The programme suits IT support and operations staff, digital product owners, and business professionals who work alongside service teams in Rijeka. Whether you are new to ITIL or updating from an earlier edition, the training builds capability aligned with what modern employers expect from service management professionals.
If you want a recognised entry point into IT service management with a clear route to advance, ITIL 5 Foundation is a practical first step. You gain framework knowledge, exam readiness and a credential that travels across sectors and borders.
For Organizations
ITIL 5 Foundation group training helps organisations equip teams with a consistent, modern approach to digital service management. It can be delivered for service desks, IT operations, or product and platform teams across an organisation. For employers modernising digital services in maritime, logistics, ICT and public sector settings, the training provides a scalable way to lift service quality.
If your teams struggle with inconsistent service practices and slow improvement cycles, ITIL 5 Foundation gives them a common framework. They gain a shared understanding of value streams, governance and continual improvement that supports better outcomes.
The ITIL V5 Foundation exam validates your understanding of ITIL (Version 5), the framework for digital product and service management. The exam covers the nine Foundation topic areas PeopleCert publishes: digital product and service management concepts, value co-creation, the four dimensions of product and service management, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL (Version 5) principles in real-world digital product and service environments.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
Roles, Demand and Earning Power
ITIL 5 Foundation is a recognised entry marker for service management roles across Rijeka's maritime, ICT, shipbuilding and public sector employers. As the Port of Rijeka digitises operations and the city builds its smart city and autonomous vessels agenda, organisations need people who can keep digital services reliable and continually improving. Demand runs from service desk and support roles up to IT service and operations managers, and here is what the local market is telling us.
Designation
ITIL Version 5 Foundation Certified Professionals in Rijeka : Salary Insights and Trends
Hiring Companies in Rijeka
MojaPlaca.hr · SalaryExpert (Croatia) 2026
Source: Ericsson Nikola Tesla · Port of Rijeka · Jadrolinija · JGL
ITIL 5 Foundation is more than a credential. It is a springboard into digital service management. Join professionals in Rijeka who keep services reliable and continually improving. Start your journey today.
Your Rijeka Career TransformationCroatia's digital economy is expanding as ports, smart cities and ICT employers modernise, and hiring managers increasingly separate credentialed service management professionals from the rest. Here is which side of that line you want to be on.
Sources: MojaPlaca.hr, Glassdoor, SalaryExpert (Croatia) 2026.
Step-by-Step Certification Process
The ITIL V5 Foundation certification path in Rijeka is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
of the ITIL Version 5 Foundation Certification Training
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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Mapped to the ITIL 5 Syllabus
ITIL 5 Foundation training equips you with a working knowledge of modern service management aligned to the official AXELOS syllabus. By the end of the programme you can explain the ITIL Value System, apply the guiding principles, and describe how value streams and the lifecycle work together.
Understand what sets digital products and services apart, how value is created in digital environments, and how the product and service lifecycle sustains that value from discovery through to delivery and support.
Explain how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system that keeps value flowing from demand to outcome.
Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimise and automate to real service decisions.
Describe the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and see how the phases connect to create value across a digital service.
Learn the role of ITIL 5 management practices and official practice guides, and how consistent ways of working across incident, problem, change enablement and the service desk can be adapted to your organisation's context.
Identify, map and manage value streams to make work visible, spot waste, and improve flow, using flow metrics to raise throughput and outcomes across digital products and services.
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to strengthen IT service management capabilities, standardise service delivery practices, and support workforce development through customised team learning initiatives. This Corporate ITIL V5 Foundation training programme helps organisations build service-oriented teams and improve operational efficiency.
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Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customised ITIL V5 Foundation coaching and focused exam preparation support.
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Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
EUR 1110
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
Accredited Training You Can Trust
As a trusted ITIL Version 5 Foundation training company, Invensis Learning delivers accredited ITIL 5 Foundation training for individual professionals and organisations in Rijeka that want dependable, current service management skills. As a PeopleCert Accredited Training Organization, we combine qualified trainers, AXELOS-aligned courseware, flexible delivery and practical exam preparation. Whether you enrol as an individual or arrange corporate training for your team, you gain a professional learning experience built around real-world application, exam readiness and measurable outcomes.
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Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL Version 5 Foundation Training Location in Rijeka
Hilton Rijeka Costabella Beach Resort, Rijeka
ITIL Version 5 Foundation Training Location in Rijeka
Grand Hotel Bonavia Rijeka, Rijeka
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"Pritesh Shah was helpful content and patient"
"Applied to real life examples well and feel comfortable with the material"
"The organisation was very good. The team activity in the warehouse was productive. In the evening we had a great experience."
"The application of the course was easy and always kept up to date. The experience with Sathish kumar the instructor was great he was very clear , patient and always willing to give clarity where required."
"Sathish was very thorough taking us through each session from start to finish, quite informative and I am confident that I will pass the exam."
"Alex Rajan's expertise, engaging teaching style, and the depth of knowledge he imparted made the training sessions not only informative but truly enjoyable. His skill in breaking down complex concepts into understandable components demonstrated mastery of the subject matter and a sincere commitment to enhancing our learning experience."
"The course is very well organized into four days and content is presented in a way that is easy to digest. Thanks."
"Victor was a great trainer and was appreciative of all of the real life scenarios he tied to the lessons"
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ITIL Version 5 Foundation training for individuals and teams. Select a city in Croatia to view upcoming dates, formats and pricing.
Here's everything you may ask...
Yes. ITIL 5 Foundation is a globally recognised AXELOS credential that signals current, digital-era service management knowledge. In Rijeka, employers in maritime, ICT, shipbuilding and the public sector value it as organisations modernise digital services, making it a practical first step toward service management roles.