Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 4 Foundation Certification?UntitledYour Entry into Modern ITSM

    The ITIL 4 Foundation (ITIL-F) is the entry-level qualification in the ITIL 4 scheme and a globally recognised introduction to modern IT service management. ITIL 4 Foundation certification training in Indore equips you to view service delivery through an end-to-end operating model for creating, delivering and continually improving tech-enabled products and services. Governed by AXELOS and examined by PeopleCert, ITIL 4 is the world's most widely adopted ITSM framework. The course introduces the Service Value System, the Service Value Chain, the four dimensions of service management, the seven guiding principles and the 34 management practices, all aligned to Agile, DevOps and Lean ways of working. It suits IT support staff, service desk and operations professionals, project and business analysts, and anyone in Indore's growing tech sector who wants a respected first ITSM credential. With no prerequisites and a single 60-minute exam, you can start where you are and become ITIL certified with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Indore, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern ITSM

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Indore, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in IndoreDo You Qualify for the ITIL 4 Foundation Exam?

    What You Gain from Becoming ITIL CertifiedBenefits for Your Career and Your Team

    ITIL 4 Foundation Exam Format in IndoreWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Indore

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 4 Roles Are Hiring in IndoreCareer Scope and Pay Outlook

    ITIL 4 Foundation is a sought-after first credential for IT service roles across Indore, valued by IT services firms, global capability centres and enterprise IT teams that run service desks and operations at scale. As TCS, Infosys and the city's product engineering base expand on the Super Corridor, employers increasingly look for professionals who understand modern ITSM. Demand spans service desk analyst, incident and problem manager, and service delivery roles, and here is what the local market is telling us right now.

    Industry Challenges Driving ITIL 4 Demand in Indore

    ITIL 4 Foundation is more than a certificate. It is a practical service management toolkit that Indore's IT employers value. Join professionals who turn support work into measurable service value. Start your ITSM journey today.

    Your Indore Career Transformation

    Where You Stand Today,

    And Where ITIL 4 Foundation Takes You

    Indore's IT and service delivery market is expanding with new delivery centres and growing GCC demand, and employers increasingly separate professionals who understand modern ITSM from the rest. Here is which side of that line you want to be on.

    Sources: 6figr, PayScale, Glassdoor (India) 2026.

    How to Get ITIL 4 Founfdation Certified in IndoreStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Indore is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The Service Management Skills You Will BuildYour ITIL 4 Toolkit for the Workplace

    This programme grounds you in the ITIL 4 framework so you can apply modern service management at work and pass the ITIL 4 Foundation exam. By the end, you can explain the Service Value System, the guiding principles and the core ITIL practices with confidence.

    Core Service Management Concepts

    Skills covered in ITIL 4 Foundation start here: define what a service is, how value is co-created between providers and consumers, and how utility and warranty shape useful, reliable services.

    The ITIL 4 Service Value System

    Understand how guiding principles, governance, the Service Value Chain, practices and continual improvement work together as one system to enable value creation across the organisation.

    The Four Dimensions of Service Management

    Balance organisations and people, information and technology, partners and suppliers, and value streams and processes to deliver and support services effectively.

    The Seven Guiding Principles

    Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think holistically, keep it simple, and optimise and automate.

    The Service Value Chain in Action

    Trace how the six activities of plan, improve, engage, design and transition, obtain or build, and deliver and support combine into value streams that meet stakeholder needs.

    Key ITIL 4 Management Practices

    Get to grips with practices such as incident management, problem management, change enablement, service desk, service level management and service request management.

    Who Should TakeITIL 4 Foundation Certification Training in Indore?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    INR 83130

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

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    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    INR 83130

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis LearningFor Your ITIL 4 Foundation Certification Training in Indore?

    Invensis Learning delivers accredited ITIL 4 Foundation training for individual professionals and organisations that want to build modern service management capability and pass the exam. Our programmes combine accredited trainers, AXELOS-aligned courseware, flexible delivery and learner-focused support. As an ISO 9001 and ISO 27001 certified ITIL 4 Foundation training company and a PeopleCert Accredited Training Organisation, we provide a professional learning experience built around practical understanding, real-world application and measurable outcomes for learners across Indore.

    • Accredited ITIL 4 training delivered through a PeopleCert Accredited Training Organisation
    • Experienced, accredited trainers with real ITSM and service delivery exposure
    • Flexible learning formats for individuals, teams and corporate groups
    • AXELOS-aligned courseware structured for clear, practical learning
    • Exam-focused preparation with mock questions and revision support
    • Customised training schedules for Indore organisations and teams
    • Practical examples, exercises and discussions that aid workplace application
    • Dedicated learner support before, during and after training

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    Training Courses

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    Hours of Expert Training Delivered

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL 4 Foundation Training Locations in IndoreInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Indore

    Hotel Radisson Blu, Service Road, Indore City, Indore, Juni Indore Tahsil, Indore, Madhya Pradesh, 452001, India

    ITIL 4 Foundation Training Location in Indore

    Indore Marriott, MR10, Indore City, Indore, Juni Indore Tahsil, Indore, Madhya Pradesh, 452010, India

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    ITIL 4 Foundation Corporate TrainingFor Your Teams in Indore

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    • Suitable for small, medium and large IT and service teams
    • Customised training schedules based on team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with relevant ITSM and industry expertise
    • Role-based, tool-aware examples for better workplace application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Indore and global locations

    Leading Organisations

    InfoBeansYash TechnologiesImpetusTCSInfosysPersistent Systems

    What Our Learners Say

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    Passed on My First Attempt

    "The trainer made the Service Value System and the guiding principles easy to follow with real service desk examples. I passed the ITIL 4 Foundation exam on my first attempt and now apply incident and change practices every day."

    Ankit Sharma

    Service Desk Analyst

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    Clear, Practical and Exam Ready

    "Coming from a support background, I finally understood how the four dimensions and the practices fit together. The mock questions were close to the real exam and the live online sessions fit around my shift work."

    Pooja Verma

    IT Support Engineer

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    A Strong First ITSM Credential

    "A well-structured introduction to modern ITSM. The guiding principles changed how I prioritise work, and the trainer answered every question patiently. The courseware was genuinely useful for revision."

    Rahul Patidar

    Business Analyst

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    Consistent Service Across the Team

    "We trained a mixed team of service desk and operations staff. Having everyone speak the same ITIL language has improved how we handle incidents and changes, and our first-contact resolution has visibly improved."

    Sneha Joshi

    IT Service Delivery Lead, IT Services Firm

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    Reliable Corporate Training Partner

    "Invensis Learning customised the schedule around our delivery calendar and tailored examples to our tooling. The accredited trainer was excellent and the group passed comfortably. A smooth corporate engagement end to end."

    Manish Agrawal

    L&D Manager, Global Capability Centre

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    We also deliver ITIL 4 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL 4 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 4 Foundation is a globally recognised entry-level ITSM credential that Indore employers in IT services, GCCs and BFSI list as preferred for service desk, incident and service delivery roles. ITIL professionals in India average around 22 lakh per year, and the certification is a practical first step into well-paid service management careers.

    General

    Is the ITIL 4 Foundation certification worth it?

    Yes. ITIL 4 Foundation is a globally recognised entry-level ITSM credential that Indore employers in IT services, GCCs and BFSI list as preferred for service desk, incident and service delivery roles. ITIL professionals in India average around 22 lakh per year, and the certification is a practical first step into well-paid service management careers.

    What is ITIL 4 Foundation and who is it for?

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme, governed by AXELOS and examined by PeopleCert. It is for IT support, service desk and operations staff, project and business professionals, and anyone who wants to understand modern IT service management. There are no formal prerequisites.

    Why choose Invensis Learning for ITIL training in Indore?

    Invensis Learning is a PeopleCert Accredited Training Organisation delivering AXELOS-aligned courseware, accredited trainers, flexible online and classroom formats, and dedicated exam preparation support. We are ISO 9001 and ISO 27001 certified, helping you move from study to certified with a clear, supported path.

    Is ITIL 4 Foundation recognised in Indore and India?

    Yes. ITIL is the world's most widely adopted IT service management framework, recognised by employers across Indore and India and worldwide. IT services firms, global capability centres and enterprise IT teams value the credential as proof of modern ITSM knowledge.

    How long is the ITIL 4 Foundation certification valid?

    ITIL 4 Foundation is valid for three years. You can renew it by earning the required CPD points through your PeopleCert account or by passing a higher ITIL 4 qualification. Confirm the current renewal requirements on the PeopleCert website.

    Pricing

    How much does ITIL 4 Foundation training cost in Indore?

    Training fees vary by format, schedule and whether the exam voucher is bundled. Live online and classroom batches are priced differently, and corporate group rates are available. Request a quote for current Indore pricing and we will share the options that suit you.

    What is included in the ITIL course fee?

    The training fee typically includes AXELOS-aligned courseware, accredited trainer-led sessions, practice questions, mock exams, revision support and a course completion certificate. The PeopleCert exam voucher may be bundled or purchased separately. Ask a learning advisor for a full inclusions list.

    Is the exam fee included in the price?

    It depends on the package. Some plans bundle the PeopleCert exam voucher with the training, while others price it separately. PeopleCert bills exam fees in regional currency. Request a quote and we will confirm exactly what your chosen plan includes.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT and service teams in Indore. Contact us for a tailored quote for your organisation.

    What payment and instalment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you best.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is a closed-book, multiple-choice examination delivered by PeopleCert. You can sit it online with OnVUE proctoring or at an authorised test centre. It tests your knowledge and comprehension of the ITIL 4 framework.

    How many questions are on the exam and what is the duration?

    The exam has 40 multiple-choice questions and lasts 60 minutes. You answer single-answer questions across the ITIL 4 Foundation syllabus areas, from service management concepts to the Service Value System and key practices.

    What is the passing score for ITIL 4 Foundation?

    You need 65% to pass, which means 26 out of 40 questions correct. The exam is closed book, so the focus is on understanding the ITIL 4 concepts, terminology and the Service Value System across the whole syllabus.

    Are there prerequisites for the ITIL 4 Foundation exam?

    No. ITIL 4 Foundation has no formal prerequisites and is open to everyone. It is the entry point to the ITIL 4 scheme and the required first step before higher ITIL 4 qualifications such as Managing Professional or Strategic Leader.

    What if I do not pass the exam on the first try?

    You can resit the ITIL 4 Foundation exam by purchasing another attempt through PeopleCert. Our trainers provide mock questions and revision support to help you prepare thoroughly. Confirm the current resit policy and fees on the PeopleCert website.

    Course Content

    What topics are covered in ITIL 4 Foundation training?

    The training covers the ITIL 4 syllabus: service management concepts, the Service Value System, the four dimensions of service management, the seven guiding principles, the Service Value Chain, key ITIL practices, continual improvement, service level agreements and key metrics.

    Can a beginner take ITIL 4 Foundation?

    Yes. ITIL 4 Foundation is designed as an introduction to modern ITSM and needs no prior experience. The training builds knowledge step by step with practical examples, so beginners and experienced IT staff alike can follow it and apply the concepts at work.

    What learning resources and materials are provided?

    You receive AXELOS-aligned courseware, practice questions, mock exams, revision aids and topic summaries covering the Service Value System and the ITIL practices. These resources help you reinforce understanding and prepare confidently for the exam.

    Is the courseware aligned to the current ITIL 4 syllabus?

    Yes. The courseware is aligned to the current ITIL 4 edition and the official ITIL 4 Foundation syllabus published by AXELOS and PeopleCert, so you study the framework as it is examined today.

    Will I receive a certificate after the training?

    Yes. After meeting the course requirements you receive a course completion certificate from Invensis Learning. The globally recognised ITIL 4 Foundation certification itself is awarded by PeopleCert once you pass the exam.

    Enrollment

    How do I enrol in the ITIL 4 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, AXELOS-aligned courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available in Indore?

    We offer live online (live virtual) instructor-led training, classroom training and customised corporate group training. This lets professionals in Indore choose a format that fits their schedule and learning preference. See upcoming batches or request a schedule.

    How soon can I start and how are batches scheduled?

    We run regular weekday and weekend batches in live online and classroom formats. Availability depends on the cohort calendar, so the best step is to view upcoming schedules or speak with a learning advisor to pick a start date that works for you.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch where available. Contact our support team to arrange a change, and we will help you move to a schedule that suits you.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment before you book.