Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 4 Foundation Certification?UntitledYour Entry into Modern ITSM

    The ITIL 4 Foundation (ITIL-F) certification is the entry-level qualification in the ITIL 4 scheme and the recognised starting point for modern IT service management. ITIL 4 Foundation certification training in India equips IT and business professionals to view service delivery through an end-to-end operating model that creates, delivers and continually improves tech-enabled products and services. Governed by AXELOS and awarded by PeopleCert, ITIL 4 is the current edition of the world's most widely adopted ITSM framework. The credential introduces the Service Value System, the four dimensions of service management, the seven guiding principles, and core practices such as incident, problem and change management, all aligned with Agile, DevOps and Lean ways of working. As Indian enterprises, global capability centres and BFSI leaders scale their service operations, a foundational ITSM credential helps you stand out, speak a common service language and build a clear path toward senior service management roles. Start your ITIL journey with Invensis Learning and turn structured study into a globally recognised certification.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in India, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern ITSM

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in India, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in IndiaDo You Qualify for the ITIL 4 Foundation Exam?

    Why the ITIL 4 Credential Is Worth EarningFor Your IT Service Management Career

    ITIL 4 Foundation Exam Format in IndiaWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in India

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITIL Careers and Demand Across IndiaWhy Get ITIL 4 Foundation Certified?

    ITIL 4 Foundation has become a trusted entry marker for IT service management roles across India, valued by IT services firms, GCCs, BFSI and telecom employers that run large, service-critical operations. As enterprises adopt ITSM platforms for multi-cloud delivery and regulatory compliance, certified professionals are increasingly sought after. Demand spans service desk and support analyst roles through to incident, change and problem management, and here is what the market is telling us right now.

    Industry Challenges Driving ITIL Demand in India

    ITIL 4 Foundation is more than a credential. It is a launchpad into modern IT service management. Join professionals who bring order, value and reliability to IT operations. Start your journey today.

    Your India ITSM Career Transformation

    Where You Stand Today,

    And Where ITIL 4 Certification Takes You

    India's IT service management market is expanding with digital transformation, GCC growth and rising ITSM adoption, and employers increasingly separate certified service professionals from the rest. Here is which side of that line you want to be on.

    Sources: 6figr, Glassdoor, PayScale (India) 2026.

    How to Get ITIL 4 Founfdation Certified in IndiaStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in India is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in This CourseFrom Your ITIL 4 Foundation Training

    Skills covered in ITIL 4 Foundation give you a practical command of modern IT service management. By the end of the programme, you can speak the ITIL language, apply the Service Value System, and contribute to higher-quality, value-focused services.

    Service Management Core Concepts

    Understand what a service is, how value is co-created between providers and consumers, and the role of utility, warranty, outcomes, costs and risks in service delivery.

    The ITIL Service Value System

    Explain how the Service Value System brings together guiding principles, governance, the service value chain, practices and continual improvement to enable value creation.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are, and keep it simple and practical to adopt and adapt ITIL in your own organisation.

    The Four Dimensions of Service Management

    Balance organisations and people, information and technology, partners and suppliers, and value streams and processes when designing and managing services.

    The Service Value Chain

    Describe the six value chain activities, plan, improve, engage, design and transition, obtain or build, and deliver and support, and how they form value streams.

    Key ITIL Management Practices

    Work with essential practices including incident management, problem management, change enablement, service desk, service level management and service request management.

    Continual Improvement

    Use the ITIL continual improvement model to iterate and adapt services, embedding feedback loops and an improvement mindset across the organisation.

    Metrics, KPIs and Service Levels

    Define meaningful metrics, KPIs and SLAs that measure service performance and link IT outcomes to business value and stakeholder expectations.

    Who Should TakeITIL 4 Foundation Certification Training in India?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    INR 83130

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

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    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    INR 83130

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Us for ITIL 4 Foundation Training in India?Your Accredited ITSM Training Partner

    As a trusted ITIL 4 Foundation training company in India, Invensis Learning delivers structured ITIL 4 Foundation training for professionals and organisations looking to build IT service management capability and pass the entry-level ITIL exam. Our programmes combine experienced, accredited trainers, flexible delivery formats, organised courseware, and learner-focused support. Whether you are enrolling as an individual or planning corporate training for your team, Invensis Learning provides a professional learning experience designed around practical understanding, real-world application, and measurable outcomes.

    • Accredited Training Organisation delivering official AXELOS and PeopleCert ITIL courseware
    • Experienced, certified trainers with real-world IT service management practice
    • Flexible live online and classroom formats for individuals and teams
    • Exam application guidance and practice tests for a confident first attempt
    • Comprehensive courseware, mock exams and post-training learner support
    • ISO 9001 and ISO 27001 certified for quality and information security
    • Trusted by professionals and enterprises across India and worldwide
    • Competitive pricing for individual and corporate ITIL training

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    Hours of Expert Training Delivered

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    Professionals Trained

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    ISO 27001:2022 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL 4 Foundation Training Locations in IndiaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in India

    The Taj Mahal Palace, Koli Nagar, A Ward, Mumbai Zone 1, Mumbai City District, Maharashtra, India

    ITIL 4 Foundation Training Location in India

    The Oberoi, New Delhi, Oberoi Flyover, Chanakya Puri Tehsil, New Delhi, Delhi, 110503, India

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    Corporate ITIL 4 Training for TeamsFor Your Organisation

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    • Suitable for small, medium, and large IT service teams
    • Customised training schedules based on team availability
    • Flexible delivery through onsite, offsite, live virtual, or hybrid formats
    • Experienced trainers with relevant IT service management and industry expertise
    • Role-based and industry-relevant examples for better workplace application
    • Dedicated coordination and learner support for corporate programmes
    • Scalable delivery for teams across India and global locations

    Leading Organisations

    TCSInfosysWiproHCLTechTech MahindraCognizant

    What Our Learners Say

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    Passed on My First Attempt

    "The trainer made the Service Value System and guiding principles easy to grasp, and the mock exams mirrored the real test. I cleared ITIL 4 Foundation on my first attempt and now apply incident and change practices at work."

    Arjun Pillai

    Service Desk Analyst

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    Helped Me Move into Incident Management

    "I moved from a generic support role into incident management after this course. The four dimensions and practices finally gave my day-to-day work a proper framework, and the certification helped me get shortlisted faster."

    Sneha Reddy

    Incident Coordinator

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    Practical and Well Structured

    "Very practical sessions with real examples from IT operations. The continual improvement model and SLA topics were especially useful, and the exam application guidance removed all the guesswork for me."

    Mohammed Imran

    IT Support Engineer

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    Standardised How Our Team Works

    "We trained our service operations team with Invensis Learning, and the shared ITIL language has already reduced back-and-forth on changes and incidents. The live virtual delivery fitted around our shift rosters."

    Kavita Desai

    IT Service Delivery Lead, BFSI Sector

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    Great Fit for Our GCC Upskilling

    "As an L&D manager at a global capability centre, I needed a consistent ITSM foundation across teams. The corporate programme was tailored to our context and the trainers handled a large cohort smoothly. Strong return on the investment."

    Rahul Verma

    Learning and Development Manager, IT Services

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    We also deliver ITIL 4 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL 4 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 4 Foundation is a globally recognised entry-level ITSM credential valued by IT services firms, GCCs, BFSI and telecom employers across India. Around 50 to 60% of IT employers see ITIL as an asset when hiring, and certified professionals report an 11% salary premium over non-certified peers.

    General

    Is the ITIL 4 Foundation certification worth it in India?

    Yes. ITIL 4 Foundation is a globally recognised entry-level ITSM credential valued by IT services firms, GCCs, BFSI and telecom employers across India. Around 50 to 60% of IT employers see ITIL as an asset when hiring, and certified professionals report an 11% salary premium over non-certified peers.

    What is ITIL 4 Foundation and who is it for?

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme, governed by AXELOS and awarded by PeopleCert. It introduces modern IT service management through the Service Value System. It suits support engineers, analysts, coordinators, managers and any IT or business professional new to ITSM.

    Do I need any prior experience or prerequisites?

    No. ITIL 4 Foundation has no formal prerequisites and is open to everyone. No prior ITIL or ITSM knowledge or work experience is required, which makes it an ideal first certification for professionals entering IT service management.

    Why choose Invensis Learning for ITIL training in India?

    Invensis Learning is an Accredited Training Organisation for AXELOS and PeopleCert, offering official courseware, experienced trainers, flexible live online and classroom delivery, exam application guidance and post-training support, helping you move from study to certification with a clear path.

    How long is the ITIL 4 Foundation certification valid?

    The ITIL 4 Foundation certification is valid for three years. You can renew it by earning the required CPD points through your PeopleCert account or by passing a higher ITIL 4 qualification within the renewal period.

    Pricing

    How much does ITIL 4 Foundation training cost in India?

    ITIL 4 Foundation training in India is competitively priced and varies by delivery format and batch. Pricing is available on request. The PeopleCert exam fee is billed separately and varies by region and channel. Request a quote or speak with a learning advisor for current figures.

    What is included in the ITIL course fee?

    The training fee typically includes accredited courseware, practice questions, mock exams, learner support and a course completion record with contact hours. The PeopleCert exam fee may be bundled or purchased separately. Ask about training-plus-exam packages for the best value.

    Is the exam fee included in the training price?

    It depends on the package you choose. Some plans bundle the PeopleCert exam voucher with the training, while others price it separately. The exam fee varies by region and purchasing channel. Contact us for a quote that confirms exactly what is included.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT service teams, support desks and whole departments. Ask about corporate or group pricing for a tailored quote.

    What payment methods and instalment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is a closed-book, multiple-choice examination with 40 questions. You have 60 minutes to complete it, and the pass mark is 65%, which is 26 correct answers out of 40. It is based on the current ITIL 4 Foundation syllabus.

    How many questions are on the exam and what is the pass mark?

    The exam has 40 multiple-choice questions and lasts 60 minutes. You need 65%, or 26 out of 40 correct answers, to pass. The questions test knowledge and comprehension of ITIL 4 key concepts and the Service Value System.

    How and where do I take the ITIL exam?

    You can take the exam through PeopleCert online proctoring, available 24/7 from home or office, or at a PeopleCert authorised test centre. Our team guides you through booking and the exam application process so you can sit it when you feel ready.

    What if I do not pass the exam on the first attempt?

    You can re-sit the ITIL 4 Foundation exam after a re-examination. Our trainers provide mock exams, practice questions and revision support to help you prepare for a confident first attempt, and we guide you on re-sit steps if needed. Re-sit fees apply and are confirmed by PeopleCert.

    Which edition of ITIL is the exam based on?

    The exam is based on ITIL 4, the current edition published from 2019 onwards by AXELOS and PeopleCert. The courseware aligns to the current ITIL 4 Foundation syllabus and the Service Value System, so you prepare with up-to-date material.

    Course Content

    What topics are covered in ITIL 4 Foundation training?

    The training covers service management concepts, the Service Value System, the four dimensions of service management, the seven guiding principles, the service value chain, key ITIL practices, continual improvement, service level agreements, and key metrics and KPIs.

    Can a beginner take this course?

    Yes. The course is designed for beginners and has no prerequisites. It starts with the fundamentals of service management and builds up to the Service Value System and key practices, with trainer-led examples and practice activities to support those new to ITSM.

    What learning resources and materials are provided?

    You receive accredited courseware aligned to the current ITIL 4 Foundation syllabus, practice questions, mock exams, quizzes and reference materials, along with trainer-led sessions and post-training support to reinforce your understanding.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions and full-length mock exams that mirror the real 40-question format. These help you identify weak areas, build exam technique and improve your confidence before sitting the certification.

    Is the courseware aligned with the latest ITIL syllabus?

    Yes. The courseware is aligned to ITIL 4 and the current ITIL 4 Foundation syllabus published by AXELOS and PeopleCert, covering the Service Value System, four dimensions, guiding principles and core practices.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website in a few steps. Choose your preferred format, complete payment, and you receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to pick a start date that suits you.

    What training formats are available?

    We offer ITIL training online through live virtual instructor-led sessions, classroom training, and customised corporate group training, so you can choose the format that fits your schedule and learning preference.

    Do you offer weekend or weekday batches?

    Yes. We run both weekday and weekend batches for ITIL 4 Foundation so working professionals can train without disrupting their job. Check upcoming schedules or ask an advisor about the next available cohort.

    Can I reschedule or transfer to another batch?

    Yes. Flexible options let you reschedule or transfer to another batch where available. Contact our support team to arrange a change that works for you.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.