What is the ITIL 4 Foundation certification?

ITIL 4 Foundation is the entry-level certification in the ITIL 4 scheme from AXELOS, with exams delivered by PeopleCert. It introduces modern IT service management, including the Service Value System, the four dimensions, the guiding principles and key ITIL practices.

Who should take ITIL 4 Foundation training?

The course suits IT and business professionals at any stage, including service desk and support staff, IT operations teams, project professionals and anyone moving into service management. There are no formal prerequisites, so beginners are welcome.

How long is ITIL 4 Foundation valid?

The ITIL 4 Foundation certification is valid for three years. You can renew it by earning the required CPD points through the PeopleCert MyAxelos subscription or by passing a higher ITIL 4 qualification within that period.

Does ITIL 4 replace ITIL v3?

Yes. ITIL 4 is the current edition, published from 2019 onward, and it updates the older ITIL v3 approach. It introduces the Service Value System, the service value chain, 34 management practices and an emphasis on value co-creation, Agile, DevOps and Lean.

How much does ITIL 4 Foundation training cost in Rome?

Training fees vary by format, schedule and whether the PeopleCert exam is bundled, so pricing in Rome is available on request. The exam fee is billed separately by PeopleCert and varies by region and channel. Request a quote for current package options.

What is included in the ITIL 4 course fee?

The training fee typically includes accredited courseware, practice questions, mock tests, trainer-led sessions and learner support. Confirm whether the PeopleCert exam voucher is included in your chosen package when you request a quote.

Is the exam fee included in the training price?

It depends on the package you choose. Some bundles include the PeopleCert exam voucher and some price it separately under regional pricing. Talk to a learning advisor to confirm exactly what your enrolment covers.

Do you offer corporate or group discounts?

Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations groups and whole departments. Contact us for a tailored team quote.

What payment options are available?

We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

What is the format of the ITIL 4 Foundation exam?

The ITIL 4 Foundation exam is a closed-book, multiple-choice examination with single-answer questions. It is delivered online with PeopleCert proctoring or at an authorised test centre, and it is based on the current ITIL 4 Foundation syllabus.

How many questions are on the exam and how long is it?

The exam has 40 multiple-choice questions and an allotted time of 60 minutes. It covers nine syllabus areas, from service management concepts and the Service Value System to ITIL practices and continual improvement.

What is the passing score for ITIL 4 Foundation?

You need 65 percent to pass, which is 26 correct answers out of 40. Aim for broad understanding across all nine syllabus areas rather than focusing on a single topic.

Are there any prerequisites for the ITIL 4 Foundation exam?

No. ITIL 4 Foundation has no formal prerequisites and is open to everyone. Accredited training is recommended to prepare effectively, but it is not mandatory to sit the exam.

What if I do not pass the exam on the first attempt?

You can retake the PeopleCert exam, with re-sit fees and policies set by PeopleCert. Our preparation, practice questions and mock tests are designed to help you walk in ready and confident. Ask a learning advisor about exam support options.

What topics does the ITIL 4 Foundation training cover?

The training covers the nine ITIL 4 Foundation syllabus areas, including service management concepts, the Service Value System, the four dimensions, the seven guiding principles, the service value chain, key ITIL practices, continual improvement, service level agreements and key metrics.

Can a beginner take this course without IT experience?

Yes. ITIL 4 Foundation is designed as an introduction to service management and assumes no prior ITIL knowledge. The trainer builds concepts step by step with real-world examples, so beginners and experienced staff both benefit.

What learning resources are provided?

You receive accredited courseware aligned to the ITIL 4 syllabus, practice questions, mock exams, quizzes and reference materials. These resources help you revise, test your understanding and build exam readiness.

Is the courseware aligned with the current ITIL 4 syllabus?

Yes. The courseware is aligned to the current ITIL 4 edition and the PeopleCert ITIL 4 Foundation syllabus, including the Service Value System and the 34 management practices framework.

Will I get a certificate after the training?

You receive a course completion certificate after meeting the training requirements. The ITIL 4 Foundation certification itself is awarded by PeopleCert once you pass the official exam.

How do I enrol in the ITIL 4 Foundation course in Rome?

You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

What training formats are available?

We offer online live virtual instructor-led training, classroom training and customised corporate group training. You can pick the format that fits your schedule and learning style, including weekend and weekday options where available.

How soon can I start the training?

New batches run regularly across live online and classroom formats. Check the upcoming schedules for the next available dates in your timezone, or ask a learning advisor to recommend a batch that suits you.

Can I reschedule or transfer my enrolment to another batch?

Yes. Flexible options let you reschedule or move to another batch on selected plans. Contact our support team to arrange this before your batch begins.

What is the refund or cancellation policy?

Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.

ITIL 4 Foundation Certification Training in Rome

From Study to Certified

Build modern IT service management skills with accredited ITIL 4 Foundation training in Rome. This instructor-led programme prepares IT and business professionals to understand the ITIL 4 Service Value System and pass the PeopleCert exam, in flexible live online and classroom formats that fit working schedules.

Flexible

Training Schedules

Instructor-led

Mode

Hours

PDUs

26.9K+ already enrolled

4.6 (2490+ Reviews)

7 enrolled this week

Want to Train Your Team?

Launch Your IT Service Journey with ITIL 4 in Rome

Starts from

EUR 1210

Why ITIL 4 Foundation Certification Training in Rome MattersYour Entry Point to Modern ITSM

ITIL 4 Foundation (ITIL-F) is the entry-level certification in the ITIL 4 scheme from AXELOS and PeopleCert, and ITIL 4 Foundation certification training in Rome gives IT and business professionals a clear route to earning it. The credential proves you understand modern IT service management end to end, from the Service Value System to the guiding principles that shape day-to-day delivery.

The course is designed for service desk staff, IT support and operations teams, project and business professionals, and anyone moving into IT service management in Rome's public administration, defence, telecom and consulting employers. You learn the four dimensions of service management, the service value chain, key ITIL practices and continual improvement, all mapped to the PeopleCert exam.

Delivered in live online and classroom formats, the training is grounded in real workplace scenarios so you can apply ITIL the day you return to work. If you want a globally recognised first step in ITSM, start your ITIL 4 journey with Invensis Learning.

Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Rome, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

Key Highlightsof the ITIL 4 Foundation Certification Training Course

End-to-End Learning and Certification Readiness

Structured ITIL 4 Foundation certification training in Rome designed to help learners
Guided preparation support for professionals pursuing the ITIL 4 Foundation certification program in Rome
Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
Guided preparation support for learners pursuing certification, assessment, or professional skill validation

Structured Courseware and Learning Resources

Access to organized course materials that support step-by-step learning
Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
Practice questions, assignments, quizzes, or mock assessments included where applicable
Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

Instructor-Led, Practical Learning Experience

Live interactive sessions delivered by experienced trainers with relevant domain expertise
Real-world examples, case discussions, and practical activities to improve applied understanding
Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
Training focused on helping learners apply concepts at work, not just complete the course content

Flexible Learning Support in Rome

Flexible learning options available through ITIL 4 Foundation training online, classroom sessions, and customized enterprise learning programs
Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
Learning support designed to help participants stay on track throughout the training journey
Additional revision, retake, or post-training support may be available based on the selected course

Learn the Core Concepts Covered in the Course

Understand foundational principles, terminology, and important subject areas related to ITIL 4 Foundation
Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
Explore practical use cases that show how the concepts are applied in professional environments
Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

Assessment, Practice, and Completion Support

Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
Use assessments to identify learning gaps and strengthen weak areas
Receive guidance through a structured ITIL 4 Foundation exam prep training in Rome
Earn a course completion certificate after successfully meeting the course requirements

Career and Workplace Application

Build practical skills that support professional growth, role advancement, and improved job performance in Rome
Strengthen confidence in applying course concepts to workplace challenges
Improve professional credibility through structured training and certification preparation where applicable
Support organizational capability development through a Corporate ITIL 4 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

ITIL 4 Foundation Certification Eligibility in RomeDo You Qualify for the ITIL 4 Foundation Exam?

ITIL 4 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

No formal prerequisites - open to anyone interested in IT service management.
Suitable for IT professionals, service desk and support staff, and ITSM practitioners.
Useful for managers and business stakeholders who interact with IT services.
A basic familiarity with IT services is helpful but not required.

BenefitsWhat You Gain from Earning ITIL 4 Foundation

For Individuals

ITIL 4 Foundation helps professionals prove practical service management capability and prepare for the PeopleCert exam. The course suits service desk and support staff, IT operations teams, and project or business professionals who want to understand modern ITSM. Whether you are starting in IT support, moving into service management, or working across digital projects in Rome's public sector, telecom or consulting firms, this training builds skills aligned with what employers expect.

If you want a recognised, transferable credential that travels across sectors and borders, ITIL 4 Foundation is a clear first step. You gain working knowledge of the service value system, the guiding principles, and the practices that keep IT services reliable and improving.

Earn a globally recognised AXELOS and PeopleCert credential employers trust
Open doors to service desk, incident, problem and service delivery roles
Speak one shared service management language with IT and business teams
Understand the ITIL 4 Service Value System and the seven guiding principles
Apply ITIL practices to cut incidents and improve service quality at work
Stand out in Rome's competitive IT market with a structured first credential
Build a foundation for higher ITIL 4 Managing Professional qualifications
Boost confidence to contribute to digital transformation and cloud programmes

For Organizations

ITIL 4 group training helps organisations build consistent service management capability by equipping teams with shared knowledge and practical skills. The training can be delivered for service desks, IT operations groups, or whole departments. For organisations modernising IT services and connecting delivery to strategy, this training provides a scalable, flexible way to lift the whole team at once.

If your teams handle incidents and changes differently across silos, ITIL 4 training creates a single, agreed approach. Staff gain a standardised method for service quality, value co-creation and continual improvement that supports both reliability and transformation goals.

Builds a common service management language across IT and business teams
Improves incident, problem and change handling to raise service reliability
Aligns IT delivery with strategy through the ITIL 4 Service Value System
Supports cloud, multi-supplier and digital transformation programmes
Embeds continual improvement as a shared, repeatable discipline
Enables customised group training mapped to your operating model
Standardises ITSM practice across departments and locations
Strengthens in-house service management capability and resilience

ITIL 4 Foundation Exam Format in RomeWhat to expect on exam day

The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

Exam Component	Details
Exam Name	ITIL 4 Foundation
Conducted By	PeopleCert
Exam Duration	60 minutes
Number of Questions	40 multiple-choice questions
Passing Score	65% (26 of 40 correct)
Exam Format	Multiple-choice, closed book; online proctored or test center
Testing Basis	ITIL 4 Foundation syllabus
Testing Format	PeopleCert online proctored or test center
Book	Closed book
Certificate Validity	3 years; renew via PeopleCert CPD or re-exam

ITIL 4 Foundation Certification Cost in Rome

The total cost of getting ITIL 4 Foundation certified in Rome includes the training fee and the certification exam fee.

Training Cost Includes:

Accredited ITIL 4 Foundation certification training in Rome delivered by experienced service management instructors
Official digital courseware aligned with the latest ITIL 4 Foundation syllabus and best practices
Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
Structured ITIL 4 Foundation exam prep training focused on helping candidates succeed on their first attempt
Expert guidance throughout the learning journey, including exam preparation strategies and revision support
The ITIL 4 Foundation training cost in Rome is EUR 1210

Exam Cost:

PeopleCert ITIL 4 Foundation exam (bundled with training in most packages)
PeopleCert online proctored or test center delivery
ITIL 4 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

ITSM Roles, Demand and Pay in RomeWhat Earning ITIL 4 Opens Up

ITIL 4 Foundation is a widely requested first credential across Rome's IT employers, valued by public administration, defence, telecom, BFSI and consulting organisations that run large, service-critical IT operations. As PNRR-funded digitalisation and cloud programmes scale, employers increasingly look for staff who can manage services in a structured, ITIL-aligned way. Demand runs from service desk and support analysts through incident, problem and service delivery managers, and here is what the market is telling us right now.

EUR 53,000

Average IT Service Manager salary, Italy

per year, SalaryExpert and Glassdoor 2026

EUR 55,000

Average IT Manager salary, Rome

per year, Glassdoor 2026

900+

Open IT roles listed, Rome

Glassdoor 2026

18%

Italy IT job market growth

2026 industry estimate

SECTORS HIRING

—Public Administration and Government IT
—Defence, Aerospace and Security
—Telecommunications and Network Services
—IT and Digital Consulting Services
—Banking, Financial Services and Insurance
—Cloud, Managed Services and Outsourcing

GROWTH TRENDS

—PNRR-funded public administration digitalisation driving ITSM demand
—Cloud migration and multi-supplier estates needing service governance
—Italy's IT job market expanding strongly through 2026
—Service desk and operations roles in steady demand in Rome
—Skills gap for certified ITSM practitioners versus open roles
—Continual improvement and reliability pressure across regulated sectors

Sources: Glassdoor, PayScale, ERI SalaryExpert (Italy and Rome) 2026; drjobpro IT Jobs in Italy 2026; Accenture newsroom (public-sector digitalisation).

Designation

ITIL 4 Foundation Certified Professionals in Rome : Salary Insights and Trends

Hiring Companies in Rome

€24K

Min

€30K

Average

€38K

Max

PayScale · Glassdoor (Italy) 2026

AccentureAlmavivaNTT DataEngineering

Source: Accenture · Almaviva · NTT Data Italia · Engineering

Why ITSM Skills Are in Demand Across Rome

Public Administration Digitalisation

Italy's PNRR funds large-scale public administration IT modernisation in Rome, and new digital services need structured, ITIL-aligned management to stay reliable and auditable.

ITIL 4 builds structured service management skills

Service Desk and Incident Pressure

As digital services grow, support teams face heavier incident loads. Employers need people who can restore services quickly and reduce repeat incidents through ITIL practices.

ITIL 4 builds incident and service desk skills

Cloud and Multi-Supplier Complexity

Rome firms are moving to cloud and multi-vendor estates. ITIL 4's four dimensions help teams govern partners, suppliers and technology without losing service quality.

ITIL 4 builds partner and supplier management skills

ITSM Skills Shortage

Italy's IT market is expanding fast, but certified service management practitioners are scarce. An ITIL 4 credential helps candidates stand out for in-demand roles.

ITIL 4 makes certified practitioners stand out

Compliance and Uptime Demands

Defence, banking and government employers in Rome need dependable, well-governed IT services. ITIL 4 gives teams the practices to meet strict reliability and audit expectations.

ITIL 4 builds governance and reliability skills

Legacy-To-Digital Transformation

Large Rome enterprises balance legacy systems with new platforms. ITIL 4's value streams and continual improvement help teams modernise without disrupting live services.

ITIL 4 builds continual improvement skills

Sources: Accenture newsroom (Italy public-sector digitalisation); drjobpro IT Jobs in Italy 2026; Glassdoor, PayScale (Italy and Rome) 2026.

ITIL 4 Foundation is more than a certificate. It is a practical foundation for a service management career. Join professionals in Rome who keep IT services reliable and improving. Start your ITIL 4 journey today.

Your Rome Career Transformation

Your ITSM Career, Before and After ITIL 4

A Clear Step up for Rome Professionals

Rome's IT market is expanding with public-sector digitalisation and cloud programmes, and employers increasingly separate certified service management professionals from the rest. Here is which side of that line you want to be on.

Today

Pay limited at the support-analyst level with little room to negotiate

After ITIL 4

IT Service Manager roles in Italy average around EUR 53,000, rising with experience

Today

Passed over for roles that list ITIL as a preferred qualification

After ITIL 4

Eligible for service management roles across public sector, telecom, BFSI and consulting

Today

Confident with tools, but missing the structured ITSM framework employers want

After ITIL 4

Fluent in the service value system, guiding principles and continual improvement

You earn your ITIL 4 Foundation

Before

Service experience with no recognised ITSM credential to show for it

Now you have

A globally recognised AXELOS and PeopleCert credential that employers know

Before

Stuck in first-line support with no obvious next step

Now you have

A clear route into incident, problem and service delivery roles

Before

Local know-how, but no common ITIL vocabulary across the organisation

Now you have

A shared service management language to work with IT and business teams

Before

Recognition that fades when you switch employer or sector

Now you have

A foundation that travels across sectors, employers and countries

"The difference between handling tickets and managing services is increasingly a recognised credential, and the employers that matter already look for it."

Join professionals across the globe who trained with Invensis Learning and made the shift.

Sources: Glassdoor, PayScale, ERI SalaryExpert (Italy and Rome) 2026.

How to Get ITIL 4 Founfdation Certified in RomeStep-by-Step Certification Process

The ITIL 4 Foundation certification path in Rome is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

Step 1

Enrol in the 2-Day ITIL 4 Foundation Course

Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 3

Prepare with Practice Resources

Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

Step 4

Sit the ITIL 4 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

Step 5

Earn Your ITIL 4 Foundation Certificate

On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

Step 6

Maintain and Progress Your Certification

ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

Course Curriculumof the ITIL 4 Foundation Certification Training

The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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Module 1: Service Management Key Concepts

Value, value co-creation, and value streams
Organizations, service providers, consumers, and stakeholders
Products and services; service offerings and service relationships
Outcomes, costs, risks, utility, and warranty

Sets the vocabulary for the entire exam, since terms like utility and warranty resurface throughout later modules.

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Skills You Will Build in This ProgrammeFrom Service Value to Everyday Practice

Skills covered in ITIL 4 Foundation span the full service value system, from core service management concepts to the practices that keep IT services running. By the end of the programme you can speak the language of modern ITSM and apply ITIL thinking at work.

Master Core Service Management Concepts

Define what a service is, how value is co-created between providers and consumers, and the meaning of utility, warranty, outputs and outcomes that underpin every ITIL practice.

Navigate the ITIL Service Value System

Understand how the Service Value System ties together guiding principles, governance, the service value chain, practices and continual improvement to create value end to end.

Apply the Seven Guiding Principles

Use principles such as focus on value, start where you are, and progress iteratively with feedback to adopt and adapt ITIL to your own organisation's needs.

Balance the Four Dimensions of Service Management

Weigh organisations and people, information and technology, partners and suppliers, and value streams and processes so services stay balanced and effective.

Work with the Service Value Chain

Follow the six value-chain activities, from plan and engage to deliver and support, and see how they combine into value streams that respond to real demand.

Use Key ITIL Practices Day to Day

Apply core practices such as incident management, problem management, change enablement, the service desk and service level management to keep services reliable.

Who Should TakeITIL 4 Foundation Certification Training in Rome?

IT Service Manager

Service Desk Analyst

ITSM Practitioner

IT Support Engineer

IT Operations Manager

Incident / Problem Manager

Change Manager

IT Project Manager

Who Can Take This Certification Training

ITIL 4 Foundation Training Modesfor Professionals and Teams

We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

ITIL 4 Foundation Live Virtual Training

Live online instructor-led sessions

Interactive discussions and virtual activities

Expert guidance from experienced trainers

Practice assessments and revision support

Dedicated Q&A sessions for concept clarification

Fixed schedules for accountability and momentum

Small batch sizes for personalized attention

Access from any location with internet connectivity

Starts from

EUR 1210

Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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Why Train with Invensis Learning in RomeAccredited, Expert-Led ITIL Training

Invensis Learning delivers structured, accredited ITIL 4 Foundation training for individual professionals and teams across Rome who want to build modern service management capability and pass the PeopleCert exam. Our programmes combine certified instructors, organised courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning, a trusted ITIL 4 Foundation training company in Rome, provides a professional learning experience built around practical understanding, real-world application and clear exam readiness.

Accredited ITIL 4 training aligned to the AXELOS and PeopleCert syllabus
Experienced, certified trainers with real IT service management expertise
Flexible formats: live online, classroom and corporate group training
Structured courseware, practice questions and exam-focused preparation
Hands-on examples and case discussions that connect ITIL to your work
Dedicated learner support before, during and after the training
ISO 9001 quality and ISO 27001 information security certified delivery
Trusted by professionals and organisations across many industries

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Leaders in Training industry for 12+ years

Over 5000 five star reviews

Level AA conformance, W3C WCAG 2.2

ITIL 4 Foundation Training Locations in RomeInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

ITIL 4 Foundation Training Location in Rome

Rome Cavalieri, A Waldorf Astoria Hotel, Rome

ITIL 4 Foundation Training Location in Rome

Sheraton Parco de' Medici Rome Hotel, Rome

ITIL 4 Team Training in RomeBuild Service Excellence

Suitable for small, medium and large service management teams
Customised schedules built around your team availability
Flexible delivery through onsite, live virtual or hybrid formats
Certified trainers with hands-on ITSM and industry experience
Role-based examples mapped to your operating model and tools
Dedicated coordination and learner support for group programmes
Scalable delivery for teams across Rome, Italy and global locations

What Our Learners Say

Passed First Time and Applying It Daily

"The training made the ITIL 4 service value system genuinely clear, and the practice questions matched the real exam well. I passed the PeopleCert exam first time and now use the guiding principles every week on the service desk."

Marco Bianchi

Service Desk Analyst

0/0

Connected the Dots for My Role

"Coming from a support background, I finally understood how incident and problem management fit into a bigger picture. The trainer used real scenarios from Italian IT teams, which made everything easier to apply."

Giulia Romano

IT Support Specialist

0/0

Clear, Structured and Exam-Ready

"Well-structured course with strong materials. The continual improvement model and four dimensions stuck with me, and I felt fully ready on exam day. Good balance of theory and practical examples."

Alessandro Ferrari

Junior IT Operations Engineer

0/0

One Shared Language for Our Team

"We trained our service management team and the impact was immediate. Everyone now uses the same ITIL vocabulary for incidents and changes, and handovers are far smoother. The corporate scheduling was flexible and well coordinated."

Francesca Conti

IT Service Delivery Manager

0/0

Reliable Partner for Team Upskilling

"As an L&D lead, I needed accredited training that scaled across departments. Invensis Learning delivered consistent ITIL 4 sessions for our public-sector programme, and our pass rates and on-the-job confidence both improved."

Luca Greco

Learning and Development Lead, Public Sector

0/0

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