Course Overview

    Overview

    What's Included

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    Who Can Take

    What Is the ITIL 5 Foundation Certification?

    Your Entry into Digital Service Management

    ITIL Version 5 Foundation course badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Rome, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What's Included in Your ITIL V5 Foundation Training

    • 2 days of instructor-led training (16 hours)

    • 16 PDUs on completion of the training

    • Official PeopleCert ITIL V5 Foundation Digital Courseware

    • Value stream mapping, Guiding Principles and Continual Improvement Model content

    • Full-length mock exams in the exact format of the live PeopleCert paper

    • PeopleCert ITIL V5 Foundation exam voucher

    • PeopleCert-accredited trainers with real-world delivery experience

    • Official ITIL V5 Foundation certificate and digital badge valid for 3 years on exam pass

    • Retake the training within 2 months at no additional cost

    • Recordings of all training sessions.

    Key Highlights

    of the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in Rome

    Do You Qualify for the ITIL V5 Foundation Exam?

    What You Gain from ITIL 5 Foundation

    Skills, Recognition and Career Momentum

    ITIL V5 Foundation Exam Format in RomeWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of ITIL (Version 5), the framework for digital product and service management. The exam covers the nine Foundation topic areas PeopleCert publishes: digital product and service management concepts, value co-creation, the four dimensions of product and service management, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL (Version 5) principles in real-world digital product and service environments.

    ITIL V5 Foundation Certification Cost in Rome

    Who Should Take ITIL V5 Foundation Certification Training in Rome?

    • IT Service Manager

    • Service Desk Analyst

    • ITSM Practitioner

    • IT Support Engineer

    • IT Operations Manager

    • Incident / Problem Manager

    • Change Manager

    • IT Project Manager

    IT Service Management Careers in Rome

    Why Get ITIL 5 Certified?

    ITIL 5 Foundation opens the door to in-demand service management roles across Rome, from service desk analyst and incident manager through to service delivery and IT operations leadership. As the capital's public sector, defence, telecoms and consulting employers modernise digital services under the PNRR and PA Digitale 2026, professionals who understand the current ITIL framework are increasingly sought after, and here is what the local market is telling us right now.

    Why ITIL Skills Are in Demand Across Rome

    ITIL 5 Foundation is more than a certificate. It is a career step for professionals who want to run modern digital services. Join learners across Rome who are building current service management skills. Start your journey today.

    Your Rome Career Transformation

    From Uncertified to in Demand

    Your ITIL 5 Career Shift in Rome

    Rome's digital services market is expanding with public administration reform and national cloud investment, and employers increasingly separate professionals who hold a current service management credential from those who do not. Here is which side of that line you want to be on.

    Sources: Glassdoor, ERI SalaryExpert, PayScale (Italy) 2026.

    How to Get ITIL V5 Founfdation Certified in Rome

    Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Rome is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organisations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimisation

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculum

    of the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in This Course

    The ITIL 5 Foundation Syllabus in Practice

    ITIL 5 Foundation training gives you a working command of all nine topic areas of the AXELOS ITIL 5 (Version 5.0) syllabus. By the end of the programme you can explain modern service management concepts and prepare for the Foundation exam with confidence.

    Digital Product and Service Management

    Understand what you will learn in ITIL 5 Foundation, starting with how modern digital products and services create value, how they differ from traditional IT services, and how they are managed across their lifecycle.

    Value Co-Creation

    Explain how value is co-created between providers, consumers and stakeholders by balancing outcomes, costs, risks, experience and sustainability, rather than simply delivering outputs.

    The Four Dimensions

    Apply a holistic view across Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, plus the PESTLE factors that shape them.

    The ITIL Value System

    Describe how the ITIL Value System brings together the guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.

    The Seven Guiding Principles

    Use the guiding principles, from Focus on Value to Optimise and Automate, to make better decisions, collaborate effectively and adapt ITIL practices to real digital environments.

    The Product and Service Lifecycle

    Understand the purpose of each lifecycle activity, from Discovery and Design through Build, Operation, and Delivery and Support, and how they work together to create value.

    ITIL Management Practices

    Explore the role of ITIL 5 management practices and how official practice guides support consistent, effective ways of working that teams can adapt to their own context.

    Continual Improvement and Value Streams

    Apply the continual improvement model and Value Stream Mapping and Management to make work visible, remove waste and improve flow, visibility and outcomes.

    ITIL V5 Foundation Certification Training Modes

    for Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customised training aligned to organisational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organisations that want to strengthen IT service management capabilities, standardise service delivery practices, and support workforce development through customised team learning initiatives. This Corporate ITIL V5 Foundation training programme helps organisations build service-oriented teams and improve operational efficiency.

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    Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customised learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customised ITIL V5 Foundation coaching and focused exam preparation support.

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    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1210

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning

    For ITIL Version 5 Foundation Certification Training in Rome?

    Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations building modern service management capability. As a PeopleCert Accredited Training Organization and a trusted ITIL Version 5 Foundation training company in Rome, our programmes combine accredited trainers, AXELOS-aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, we provide a professional learning experience built around practical understanding, real-world application and exam readiness.

    • PeopleCert Accredited Training Organization delivering AXELOS-aligned ITIL 5 courseware
    • Experienced, PeopleCert-accredited trainers with real service management expertise
    • Flexible live virtual and classroom formats for individuals and teams
    • Structured, exam-focused materials mapped to the ITIL 5 (Version 5.0) syllabus
    • Practice questions and mock exams for the 40-question Foundation exam
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 quality and ISO 27001:2022 information security certified
    • Customised group training for organisations across Rome and Italy

    5000+

    Accredited Trainers Globally

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    Rated by Learners Worldwide

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    Corporate Clients

    15+

    Years of Training Excellence

    ISO 9001:2015 Certified

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    ISO 27001:2022 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in Rome

    Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Rome

    Rome Cavalieri, A Waldorf Astoria Hotel, Rome

    ITIL Version 5 Foundation Training Location in Rome

    Sheraton Parco de' Medici Rome Hotel, Rome

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    Corporate ITIL 5 Foundation Training

    For Your Teams in Rome

    • Suitable for small, medium and large teams across your organisation
    • Customised schedules aligned with your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with real service management and industry expertise
    • Role-based examples relevant to public sector, telecoms and IT services
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Rome, Italy and global locations

    Trusted by Leading Enterprises in Italy

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    What Our Learners Say About Us

    "The training exceeded my expectations. The instructors were knowledgeable, and the course content was well-structured. The emphasis on real-world applications made the learning experience highly relevant.I now feel more confident in implementing ITIL practices in my role."

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    (4.5/5)

    "Invensis provided excellent support in helping me activate my benefits. The process was quick, smooth, and very professional. Thank you for the great "

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    "It was good."

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    "The application of the course was easy and always kept up to date. The experience with Sathish kumar the instructor was great he was very clear , patient and always willing to give clarity where required."

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    "Great experience where knowledge are valuable "

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    "Fundamentals session was good. I would prefer a more fast pace."

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    "As a trainer for Invensys, it is great to have a professional team that backs me up. I have access to the operations team right throughout the training. Response time to queries is great"

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    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities in Italy

    ITIL Version 5 Foundation training for individuals and teams. Select a city in Italy to view upcoming dates, formats and pricing.

    Frequently Asked Questions

    Here's everything you may ask...

    Yes. ITIL 5 Foundation is a globally recognised, current-edition service management credential from AXELOS (PeopleCert), and it maps to in-demand roles across Rome such as service desk analyst, incident manager and service delivery manager as employers modernise digital services under the PNRR.

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