Who should take the ITIL 5 Foundation course in Naples?

The course suits IT and business professionals at any career stage, including service desk analysts, IT operations staff, digital product managers, and DevOps or Agile practitioners. It is also ideal for anyone updating their knowledge from ITIL 4 to the current ITIL 5 framework.

Is ITIL 5 Foundation worth it in Naples?

Yes. Naples is one of Italy's fastest-growing tech hubs, with employers such as Accenture, Capgemini, Engineering and Lutech expanding locally. A current-edition ITIL credential helps you qualify for service management roles, where service delivery managers in Italy average around EUR 55,000 a year.

How is ITIL 5 different from ITIL 4?

ITIL 5 (Version 5.0) is the fifth iteration of the framework. Key changes from ITIL 4 include an explicit focus on digital product and service management, the product and service lifecycle as a core element, dedicated value stream mapping and management, and an updated ITIL Value System.

How long is the ITIL 5 Foundation certification valid?

ITIL 5 Foundation is valid for three years. To maintain it, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal options at peoplecert.org.

How much does ITIL 5 Foundation training cost in Naples?

ITIL 5 Foundation training fees vary by format and are available on request. The price typically bundles training and the PeopleCert exam voucher. Request a quote or speak with a learning advisor for current pricing in euros.

What is included in the ITIL 5 Foundation course fee?

The fee typically includes accredited instructor-led training, official ITIL 5 Foundation courseware, practice questions, mock exams, and the PeopleCert exam voucher, plus learner support. Confirm exact inclusions with our team when you enquire.

Is the exam fee included in the training price?

In most packages the PeopleCert ITIL 5 Foundation exam voucher is included with the training. Some plans are training-only, so confirm the inclusion when you request a quote for your preferred format.

Do you offer group or corporate discounts?

Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations and digital product teams in Naples. Contact us for a tailored group quote.

What payment options are available?

We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

What is the format of the ITIL 5 Foundation exam?

The ITIL 5 Foundation exam has 40 multiple-choice questions to be answered in 60 minutes. It is closed book and uses single-answer questions, based on the official ITIL 5 Foundation (Version 5.0) syllabus from AXELOS (PeopleCert).

What is the passing score for the ITIL 5 Foundation exam?

The passing score is 65%, which means answering at least 26 of the 40 questions correctly. The course prepares you across all nine topic areas so you can meet this mark with confidence.

Where can I take the ITIL 5 Foundation exam?

You can sit the exam online through PeopleCert's OnVUE proctoring system, available 24/7, or at a PeopleCert authorised test centre. The exam is usually arranged as part of your training and exam package.

Are there prerequisites for the ITIL 5 Foundation exam?

No. ITIL 5 Foundation has no formal prerequisites and is open to everyone, regardless of education, experience or prior ITIL knowledge. Attending accredited training is recommended to prepare effectively.

What if I do not pass the exam on the first attempt?

Our trainers provide structured preparation, mock exams and first-attempt guidance to help you succeed. If a re-sit is needed, you can rebook through PeopleCert. Verify the current re-sit policy and fees at peoplecert.org.

What topics does the ITIL 5 Foundation course cover?

The course covers the nine official topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

Can a beginner take this course?

Yes. ITIL 5 Foundation is an entry-level qualification with no prerequisites, so beginners are welcome. The training builds concepts from the ground up and uses practical examples, so no prior ITIL or ITSM knowledge is needed.

What learning materials are provided?

You receive official ITIL 5 Foundation aligned courseware, industry case studies, practice questions and mock exams. These resources map to the Version 5.0 syllabus and support your revision and exam readiness.

Is the courseware aligned to the latest ITIL 5 syllabus?

Yes. The courseware is aligned to the official AXELOS (PeopleCert) ITIL 5 Foundation (Version 5.0) syllabus, the current edition of the framework, so you learn the latest concepts, terminology and practices.

Are mock exams and practice questions included?

Yes. The programme includes practice questions and full-length mock exams that mirror the 40-question, 60-minute format, helping you identify weak areas and build confidence before the real exam.

How do I enrol in the ITIL 5 Foundation course in Naples?

You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

What training formats are available?

We offer live virtual instructor-led training, classroom training and customised corporate group training, so you can choose the format that fits your schedule and learning style in Naples.

How long is the ITIL 5 Foundation training?

The instructor-led programme runs for 16 hours, typically delivered over two full days or four half-days. It covers all nine topic areas and prepares you for the ITIL 5 Foundation exam.

Can I reschedule or transfer to another batch?

Yes. Flexible options let you reschedule or transfer to another batch where available. Contact our support team to arrange a change that suits your availability.

Do you offer corporate training for teams in Naples?

Yes. We deliver tailored corporate ITIL 5 Foundation training onsite or live virtual for teams in Naples, with flexible schedules, group exam vouchers and progress tracking. Request a group quote to get started.

ITIL 5 Foundation Certification Training in Naples

Built Around the Latest Exam

Build modern IT service management skills with instructor-led ITIL 5 Foundation training in Naples. Aligned to the official AXELOS (PeopleCert) Version 5.0 syllabus, this course prepares IT and business professionals to manage digital products and services, apply the ITIL Value System, and pass the ITIL 5 Foundation exam, in flexible formats that fit working schedules.

Flexible

Training Schedules

Instructor-led

Mode

Hours

PDUs

5K+ already enrolled

4.5 (24+ Reviews)

7 enrolled this week

Want to Train Your Team?

Build Modern IT Service Skills with ITIL 5 in Naples

Starts from

EUR 1210

Understand ITIL 5 and Digital Service ManagementYour Foundation for a Service Career in Naples

The ITIL 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces the core concepts of digital product and service management, the ITIL Value System, and the practices that help organisations create, deliver and continually improve value in modern digital environments. ITIL 5 Foundation certification training in Naples gives you a clear, current-edition grounding in these ideas and prepares you for the official ITIL 5 Foundation (Version 5.0) exam.

Naples has become one of southern Italy's fastest-growing technology hubs, anchored by the Apple Developer Academy and a rapidly expanding ICT sector, with employers such as Accenture, Capgemini, Engineering and TIM growing their local operations. As digital services multiply, employers increasingly value professionals who can manage products and services across their full lifecycle.

Whether you are new to IT service management or updating your knowledge from ITIL 4, this course sets you up to prove modern, globally recognised skills. Start your ITIL 5 journey with Invensis Learning.

Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Naples, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

Key Highlightsof the ITIL Version 5 Foundation Training Course

End-to-End Learning and Certification Readiness

Structured ITIL 5 Foundation certification training in Naples designed to help learners
Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Naples
Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
Guided preparation support for learners pursuing certification, assessment, or professional skill validation

Structured Courseware and Learning Resources

Access to organized course materials that support step-by-step learning
Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
Practice questions, assignments, quizzes, or mock assessments included where applicable
Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

Instructor-Led, Practical Learning Experience

Live interactive sessions delivered by experienced trainers with relevant domain expertise
Real-world examples, case discussions, and practical activities to improve applied understanding
Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
Training focused on helping learners apply concepts at work, not just complete the course content

Flexible Learning Support in Naples

Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
Learning support designed to help participants stay on track throughout the training journey
Additional revision, retake, or post-training support may be available based on the selected course

Learn the Core Concepts Covered in the Course

Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
Explore practical use cases that show how the concepts are applied in professional environments
Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

Assessment, Practice, and Completion Support

Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
Use assessments to identify learning gaps and strengthen weak areas
Receive guidance through a structured ITIL 5 Foundation exam prep training in Naples
Earn a course completion certificate after successfully meeting the course requirements

Career and Workplace Application

Build practical skills that support professional growth, role advancement, and improved job performance in Naples
Strengthen confidence in applying course concepts to workplace challenges
Improve professional credibility through structured training and certification preparation where applicable
Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

ITIL V5 Foundation Certification Eligibility in NaplesDo You Qualify for the ITIL V5 Foundation Exam?

ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

No formal prerequisites - open to anyone interested in IT service management.
Suitable for IT professionals, service desk and support staff, and ITSM practitioners.
Useful for managers and business stakeholders who interact with IT services.
A basic familiarity with IT services is helpful but not required.

What You Gain from the ITIL 5 Foundation CredentialSkills, Recognition and Career Momentum

For Individuals

ITIL 5 Foundation training helps IT and business professionals build modern service management capability and prepare for the current-edition exam. The course suits service desk analysts, IT operations staff, digital product managers and anyone working with digital services. Whether you are entering IT service management for the first time, or refreshing knowledge held under ITIL 4, this training builds skills aligned with how employers now run digital products and services.

If you want a recognised, portable credential that proves you understand value co-creation, the product and service lifecycle and continual improvement, ITIL 5 Foundation is a clear first step. You gain current-edition knowledge, exam preparation and a structured path that employers across sectors value.

Earn a current-edition, globally recognised ITIL 5 credential from AXELOS (PeopleCert)
Speak the modern language of digital product and service management with confidence
Qualify for service desk, service management and IT operations roles across Naples employers
Stand out in a market moving from ITIL 4 to the latest ITIL framework
Apply the ITIL Value System and the seven guiding principles to real work
Build a foundation for higher ITIL 5 qualifications and career progression
Prepare for the 40-question ITIL 5 Foundation exam with structured guidance

For Organizations

ITIL 5 Foundation group training helps organisations build a shared service management language across teams. The training can be delivered for IT operations groups, service desks, digital product teams or whole departments. For organisations modernising their service management from ITIL 4 to the digital-product focus of ITIL 5, this training provides a scalable, flexible solution.

If your teams work to inconsistent service management habits, ITIL 5 Foundation training creates a common approach to value, the product and service lifecycle and continual improvement. Teams gain a standardised way to plan, deliver and improve digital services.

Standardise service management practice across teams and business units
Improve value co-creation, flow and continual improvement in digital delivery
Align IT and business teams around a shared, current-edition framework
Reduce service disruption through consistent incident and problem handling
Upskill teams to the latest ITIL 5 standard in flexible formats
Build in-house capability that scales with digital transformation
Support certification for whole teams with tailored group training

ITIL V5 Foundation Exam Format in NaplesWhat to expect on exam day

The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

Exam Component	Details
Exam Name	ITIL V5 Foundation
Conducted By	PeopleCert
Exam Duration	60 minutes
Number of Questions	40 multiple-choice questions
Passing Score	65% (26 of 40 correct)
Exam Format	Multiple-choice, closed book; online proctored or test center
Testing Basis	ITIL V5 Foundation syllabus
Testing Format	PeopleCert online proctored or test center
Book	Closed book
Certificate Validity	3 years; renew via PeopleCert CPD or re-exam

ITIL V5 Foundation Certification Cost in Naples

The total cost of getting ITIL V5 Foundation certified in Naples includes the training fee and the certification exam fee.

Training Cost Includes:

Accredited ITIL 5 Foundation certification training in Naples delivered by experienced service management instructors
Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
Expert guidance throughout the learning journey, including exam preparation strategies and revision support
The ITIL Version 5 Foundation training cost in Naples is EUR 1210

Exam Cost:

PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
PeopleCert online proctored or test center delivery
ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

Where ITIL 5 Skills Lead in NaplesRoles, Sectors and Salary Growth

ITIL is the world's most widely adopted IT service management framework, and ITIL 5 brings it into the digital-product era. In Naples, a booming technology ecosystem anchored by the Apple Developer Academy and expanding employers such as Accenture, Capgemini, Engineering and Lutech is driving demand for service management skills. Roles range from service desk analyst to service delivery manager and IT operations lead, and here is what the local market is telling us right now.

EUR 37,362

IT help desk salary, Naples

per year, SalaryExpert 2026

EUR 55,026

Service delivery manager, Italy

average, SalaryExpert 2026

EUR 68,329

IT manager salary, Italy

average, PayScale 2026

+45%

ICT sector growth

Bank of Italy annual report

SECTORS HIRING

—IT and Software Services
—Consulting and Digital Services
—Public Sector and Government IT
—Telecommunications
—Banking, Financial Services and Insurance
—Defence and NATO-Linked Operations

GROWTH TRENDS

—Apple Developer Academy fuelling a fast-growing Naples tech ecosystem
—ICT sector growth reported at +45% by the Bank of Italy
—Employers migrating service management from ITIL 4 to ITIL 5
—Lutech Public Sector AI Transformation Hub hiring locally
—Digital transformation of public administration and cultural heritage
—Shortage of current-edition IT service management skills

Sources: SalaryExpert, PayScale, Glassdoor (Italy and Naples) 2026; Bank of Italy annual report; Invest in Campania (ICT).

Designation

ITIL Version 5 Foundation Certified Professionals in Naples : Salary Insights and Trends

Hiring Companies in Naples

EUR28K

Min

EUR37K

Average

EUR46K

Max

SalaryExpert (Naples) 2026

AlmavivaTIMDXC

Source: Almaviva - TIM - DXC Technology

Why Naples Employers Need Modern Service Management Skills

Skills Shortage in Southern Italy IT

Naples employers are growing faster than the local talent pool, and current-edition IT service management skills are scarce. Certified professionals help close that gap.

ITIL 5 builds current-edition service management skills

The Shift from ITIL 4 to ITIL 5

As organisations update from ITIL 4 to the digital-product focus of ITIL 5, they need people who understand the ITIL Value System and value stream management.

ITIL 5 gives you the latest framework knowledge

Digital Transformation of Public Services

Hubs such as Lutech's Public Sector AI Transformation Hub are modernising public administration in Naples, creating demand for structured service management practice.

ITIL 5 builds lifecycle and governance skills

Scaling a Young Tech Ecosystem

Startups and academy graduates are multiplying digital products across Naples, but young teams often lack the service governance that ITIL 5 is built to provide.

ITIL 5 brings structure to fast-growing teams

Rising Service Reliability Expectations

Always-on digital services raise the bar for reliability, and employers value staff who can handle incidents, problems and continual improvement consistently.

ITIL 5 builds incident and improvement skills

Value and Cost Pressure

With budgets under pressure, organisations want to prove that IT creates value. ITIL 5's focus on value co-creation and value streams helps teams do exactly that.

ITIL 5 builds value co-creation skills

Sources: nss magazine and Il Mattino (Naples tech hub); Invest in Campania and Europa Campania (ICT); Bank of Italy annual report 2026.

ITIL 5 Foundation is more than a certificate. It is a career move into modern IT service management. Join professionals in Naples who manage digital products and services the way employers now expect. Start your journey today.

Your Naples Career Transformation

Your Service Career Before and After ITIL 5

The Upgrade Naples Employers Value

Naples's technology sector is expanding fast, and employers increasingly separate professionals who hold a current service management credential from those who do not. Here is which side of that line ITIL 5 Foundation puts you on.

Today

Salary capped in help desk or support roles with limited leverage

After ITIL 5

Service delivery and IT service manager roles in Italy average around EUR 55,000 to EUR 68,000

Today

Passed over for roles that list a current ITIL credential

After ITIL 5

Eligible for service management roles across Naples IT, consulting and public-sector employers

Today

Confident in daily tasks, but without a recognised framework

After ITIL 5

Fluent in the ITIL Value System, guiding principles and value stream management

You earn your ITIL 5 Foundation

Before

Service knowledge based on habit, not a recognised standard

Now you have

A current-edition ITIL 5 credential recognised by employers worldwide

Before

Skills tied to older ITIL 4 ways of working

Now you have

Command of the latest ITIL 5 digital product and service approach

Before

Limited visibility of how your work creates value

Now you have

The ability to link services to value co-creation and continual improvement

Before

Recognition that fades when you change employer or sector

Now you have

A globally portable qualification from AXELOS (PeopleCert)

"The gap between doing service work and running services to a recognised standard is a current-edition credential, and the employers that matter already know it."

Join 50,000+ professionals who trained with Invensis Learning and made the shift.

Sources: SalaryExpert, PayScale, Glassdoor (Italy and Naples) 2026.

How to Get ITIL V5 Foundation Certified in Naples Step-by-Step Certification Process

The ITIL V5 Foundation certification path in Naples is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

Step 1

Enrol in the 2-Day ITIL V5 Foundation Course

Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 3

Schedule Your Exam

The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

Step 4

Sit the ITIL V5 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

Step 5

Earn Your ITIL V5 Foundation Certificate

After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

Step 6

Maintain and Progress Your Certification

ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

Course Curriculumof the ITIL Version 5 Foundation Certification Training

The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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Module 1: Key ITIL Terms & Definitions

Digital products and digital services
Products, services, and service offerings
Value co-creation
Utility and warranty
Outputs vs outcomes
Costs and risks
Continual improvement
Service relationships and SLAs

Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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The Capabilities You Will Build in This CourseGrounded in the Official ITIL 5 Syllabus

This ITIL 5 Foundation course covers the nine topic areas of the official AXELOS (PeopleCert) Version 5.0 syllabus, from digital product and service management concepts through to value stream mapping and management. By the end you can apply the ITIL Value System and the guiding principles at work and sit the ITIL 5 Foundation exam with confidence.

Digital Product and Service Management

Understand what sets digital products and services apart, how value is created in digital environments, and how products and services are managed across their full lifecycle.

Value Co-Creation with Stakeholders

Learn how value is co-created between providers, consumers and stakeholders by balancing outcomes, costs, risks, experience and sustainability, not delivered by the provider alone.

The Four Dimensions of Service Management

Apply a holistic view across Organizations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers to every product and service.

Applying the ITIL Value System

See how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.

The Seven ITIL Guiding Principles

Use principles such as focus on value, start where you are, progress iteratively with feedback and keep it simple and practical to make better real-world decisions.

Managing the Product and Service Lifecycle

Understand the purpose of each lifecycle activity, from discovery and design through to operation, delivery and support, and how they work together to create value.

Continual Improvement in Practice

Apply the ITIL continual improvement model step by step, embedding improvement across practices and lifecycle activities to support long-term organisational success.

Value Stream Mapping and Management

Identify, map and manage value streams to improve flow, visibility and outcomes, spotting waste and designing better delivery across digital products and services.

Who Should TakeITIL V5 Foundation Certification Training in Naples?

IT Service Manager

Service Desk Analyst

ITSM Practitioner

IT Support Engineer

IT Operations Manager

Incident / Problem Manager

Change Manager

IT Project Manager

Who Can Take This Certification Training

ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

ITIL V5 Foundation Classroom Training

Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support

Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

ITIL V5 Foundation Corporate Group Training

Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces

Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

https://media.invensislearning.com/training-options-corporate.webp

Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

ITIL V5 Foundation Focused 1-to-1 Training

One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs

Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

https://media.invensislearning.com/training-options-corporate.webp

Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

ITIL V5 Foundation Live Virtual Training

Live online instructor-led sessions

Interactive discussions and virtual activities

Expert guidance from experienced trainers

Practice assessments and revision support

Dedicated Q&A sessions for concept clarification

Fixed schedules for accountability and momentum

Small batch sizes for personalized attention

Access from any location with internet connectivity

Starts from

EUR 1210

Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

Loading schedules…

Why Choose Invensis Learning in NaplesTrusted Trainers, Flexible Formats

Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations in Naples looking to build modern IT service management capability and pass the current-edition exam. As a PeopleCert Accredited Training Organization, our programmes combine accredited trainers, official courseware, flexible delivery and learner-focused support. As a trusted ITIL Version 5 Foundation training company in Naples, we work with individuals and teams alike: whether you are enrolling as an individual or planning group training for your team, we provide a professional learning experience built around practical understanding, real-world application and exam readiness.

PeopleCert Accredited Training Organization delivering official ITIL 5 Foundation courseware
PeopleCert-accredited, experienced trainers with real IT service management practice
Live virtual, classroom and corporate formats to fit your schedule
16-hour programme covering all nine ITIL 5 Foundation topic areas
ITIL 5 Foundation exam voucher and practice questions included
Industry case studies and mock exams aligned to the official syllabus
ISO 9001 and ISO 27001 certified training operations
Dedicated learner support before, during and after training

24/7

Learner Support

50+

Industries Served

1-to-1

Doubt-Clearing Sessions

60+

Global Course Portfolio

ISO 9001:2015 Certified

ISO 27001:2022 Certified

Secure SSL Encryption

Leaders in Training industry for 12+ years

Over 5000 five star reviews

Level AA conformance, W3C WCAG 2.2

ITIL Version 5 Foundation Training Locations in NaplesInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

ITIL Version 5 Foundation Training Location in Naples

Hotel Romeo, Vico Leone, Rione Carità, Porto, Municipalità 2, Napoli, Campania, 80133, Italia

ITIL Version 5 Foundation Training Location in Naples

Grand Hotel Parker's, 135, Corso Vittorio Emanuele, Chiaia, Municipalità 1, Napoli, Campania, 80121, Italia

Corporate ITIL 5 Training in NaplesService Excellence for Teams

Tailored ITIL 5 Foundation training delivered onsite or live virtual for your team
Flexible schedules built around your team's availability
Consistent service management practice across departments
PeopleCert-accredited trainers with real ITSM experience
Group exam vouchers and progress tracking for teams
Role-based case studies relevant to your industry
Scalable delivery for local and multi-site teams

What Our Learners Say

Passed with Confidence and Use It Daily

"The trainer explained the ITIL Value System and the four dimensions with real service desk examples, so it clicked quickly. I passed the ITIL 5 Foundation exam on my first sitting and now use the guiding principles at work every week."

Giuseppe Esposito

IT Support Analyst

0/0

A Clear Bridge from ITIL 4 to ITIL 5

"Moving from ITIL 4 to ITIL 5 felt daunting, but the course made the differences clear, especially value stream mapping and the product and service lifecycle. The mock exams matched the real format well."

Francesca Romano

Service Desk Team Lead

0/0

Practical and Well Organised

"Very practical sessions on continual improvement and incident handling. The trainer answered every question and the courseware was well organised, which helped me revise for the exam around a full-time job."

Marco Ferrara

IT Operations Specialist

0/0

Consistent Service Management Across the Team

"We trained a mixed team of service desk and operations staff. The live virtual format fit our shifts, and everyone now shares the same ITIL 5 language. Our incident handling has become noticeably more consistent."

Alessia Conti

IT Training Manager, Financial Services

0/0

Tailored Corporate Training That Delivered

"The corporate programme was tailored to our digital services and delivered on schedule. Aligning the team to the current ITIL 5 standard has improved how we plan and improve services across projects."

Luca Marino

Head of IT Service Delivery, Telecommunications

0/0

4.6

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Locations Worldwide

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Foundation

ITIL 4 Foundation

Frequently Asked QuestionsHere's everything you may ask...

ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces the core concepts of digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and continually improve value.

ITIL 5 Foundation Certification Training in Naples

Understand ITIL 5 and Digital Service ManagementYour Foundation for a Service Career in Naples

Key Highlightsof the ITIL Version 5 Foundation Training Course

ITIL V5 Foundation Certification Eligibility in NaplesDo You Qualify for the ITIL V5 Foundation Exam?

What You Gain from the ITIL 5 Foundation CredentialSkills, Recognition and Career Momentum

ITIL V5 Foundation Exam Format in NaplesWhat to expect on exam day

ITIL V5 Foundation Certification Cost in Naples

Where ITIL 5 Skills Lead in NaplesRoles, Sectors and Salary Growth

SECTORS HIRING

GROWTH TRENDS

Why Naples Employers Need Modern Service Management Skills

Skills Shortage in Southern Italy IT

The Shift from ITIL 4 to ITIL 5

Digital Transformation of Public Services

Scaling a Young Tech Ecosystem

Rising Service Reliability Expectations

Value and Cost Pressure

Your Service Career Before and After ITIL 5

The Upgrade Naples Employers Value

How to Get ITIL V5 Foundation Certified in Naples Step-by-Step Certification Process

Enrol in the 2-Day ITIL V5 Foundation Course

Complete the Accredited Training

Schedule Your Exam

Sit the ITIL V5 Foundation Exam

Earn Your ITIL V5 Foundation Certificate

Maintain and Progress Your Certification

Module 2: ITIL Four Dimensions of Product & Service Management

Module 3: ITIL Product & Service Lifecycle

Module 4: ITIL Value System (ITIL VS)

Module 5: Value Stream Identification, Mapping & Management

Module 6: ITIL & Artificial Intelligence (AI)

Module 7: ITIL & Other Frameworks

Course Curriculumof the ITIL Version 5 Foundation Certification Training

Module 1: Key ITIL Terms & Definitions

The Capabilities You Will Build in This CourseGrounded in the Official ITIL 5 Syllabus

Digital Product and Service Management

Value Co-Creation with Stakeholders

The Four Dimensions of Service Management

Applying the ITIL Value System

The Seven ITIL Guiding Principles

Managing the Product and Service Lifecycle

Continual Improvement in Practice

Value Stream Mapping and Management

Who Should TakeITIL V5 Foundation Certification Training in Naples?

ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

ITIL V5 Foundation Classroom Training

ITIL V5 Foundation Corporate Group Training

ITIL V5 Foundation Focused 1-to-1 Training

ITIL V5 Foundation Live Virtual Training

Why Choose Invensis Learning in NaplesTrusted Trainers, Flexible Formats

ITIL Version 5 Foundation Training Locations in NaplesInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

Corporate ITIL 5 Training in NaplesService Excellence for Teams

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VeriSM™ Foundation

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Frequently Asked QuestionsHere's everything you may ask...

What is ITIL 5 Foundation certification?

Who should take the ITIL 5 Foundation course in Naples?

Is ITIL 5 Foundation worth it in Naples?

How is ITIL 5 different from ITIL 4?

How long is the ITIL 5 Foundation certification valid?