Module 2: Enhanced ITIL Service Value System (SVS)
- Evolution of the Service Value System in Version 5
- Updated governance approaches
- How guiding principles apply in AI-enabled environments
- Value chain activities enhancements
Starts from
EUR 430
Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
Your Fast Track from ITIL 4 to ITIL 5
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Naples, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.
8 hours of instructor-led training
8 PDUs on completion of the training
Official PeopleCert ITIL V5 Foundation Bridge Digital Courseware
Practice questions, mock assessments and revision materials
PeopleCert ITIL V5 Foundation Bridge exam voucher
Retake the training within 2 months at no additional cost
Recordings of all training sessions.
of the ITIL (Version 5) Foundation Bridge Training Course
Do You Qualify for the ITIL (Version 5) Foundation Bridge Exam?
Of Earning the ITIL 5 Foundation Credential
The ITIL Foundation Bridge (Version 5) exam tests only what is new and changed in ITIL (Version 5) relative to ITIL 4. Existing ITIL 4 knowledge is assumed as the baseline and is not re-tested. The exam covers the five topic areas PeopleCert publishes for the Bridge: key enhancements in ITIL (Version 5), digital product and service management evolution, updated language and core concepts, the enhanced value creation approach, and applying ITIL (Version 5) in practice. Through a combination of multiple-choice questions, candidates are tested on their understanding of the differences between ITIL 4 and ITIL (Version 5).
IT Service Manager
ITSM Practitioner
Service Desk Lead
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
ITIL-certified Professional
Career Outcomes for IT Professionals
ITIL remains the dominant framework for IT service management across Italy, and with ITIL 5 now live, employers expect current credentials. Naples and the broader Campania region are home to significant IT operations in aerospace and defence (Leonardo, MBDA), IT services (Accenture, NTT DATA, Capgemini), and public sector digitalisation. Professionals holding the updated ITIL 5 Foundation credential stand out in a market where framework currency signals competence and commitment.
Designation
ITIL (Version 5) Foundation Bridge Certified Professionals in Naples : Salary Insights and Trends
Hiring Companies in Naples
Glassdoor · PayScale (Italy) 2026
Source: Accenture · NTT DATA · Capgemini · Leonardo
The shift to ITIL 5 is under way. Professionals who update their credentials now position themselves at the front of the queue. Start your Bridge training today.
ITIL 5 is now the current version of the framework, and employers across Italy are updating their expectations. Here is what changes when you complete the Bridge and hold the current credential.
Sources: Glassdoor, PayScale, SalaryExpert (Italy) 2025-2026; PeopleCert.org.
Step-by-Step Certification Process
The ITIL V5 Foundation Bridge path in Naples is fast: complete the focused 1-day training and pass the bridge exam to update your ITIL Foundation credential. A prior ITIL Foundation certification is recommended.
of the ITIL (Version 5) Foundation Bridge Certification Training
The ITIL V5 Foundation Bridge curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation Bridge syllabus and covers all tested topics. Modules are delivered over 1 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation Bridge-format mock exams that mirror the live PeopleCert paper.
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With 60% of content either modified or entirely new, this module frames exactly where to focus your limited prep time.
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From ITIL 5 Foundation Bridge Training
The ITIL 5 Bridge training covers the five topic areas defined in the official PeopleCert syllabus, focusing exclusively on what is new and changed relative to ITIL 4. By the end, you will be able to articulate the key differences and apply the updated framework in your role.
Understand what has changed since ITIL 4: the structural updates, refined concepts, and new terminology introduced in ITIL 5, so you can communicate confidently in the updated framework.
Explore the shift from IT service management to digital product and service management, including the product and service lifecycle that structures delivery in modern, AI-enabled environments.
Gain clarity on the updated terminology and principles shaping ITIL 5, ensuring you use the new language correctly across teams, partners, and stakeholders.
Discover how ITIL 5 reinforces value creation across the full stakeholder ecosystem, linking strategy, delivery, and measurable outcomes through the ITIL Value System.
Learn the dedicated discipline of value stream mapping and management as introduced in ITIL 5, connecting operational delivery to strategic intent.
Integrate ITIL 5 enhancements into your existing ITIL knowledge and apply the updated guidance to improve collaboration, performance, and results in your organisation.
for Professionals and Teams
We offer flexible ITIL V5 Foundation Bridge training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer instructor-led classroom sessions, live online learning, corporate team training, or personalized coaching, choose the option that best supports your ITIL V5 Foundation Bridge certification journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation Bridge training format combines expert guidance, peer interaction, and practical exercises to help learners understand the latest ITIL updates and certification requirements.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals who prefer in-person learning and structured preparation for the ITIL V5 Foundation Bridge certification exam.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations looking to upgrade employee knowledge to the latest ITIL framework, standardise service management practices, and strengthen operational excellence through team-based learning initiatives. This ITIL V5 Foundation Bridge corporate training solution can be customised to organisational requirements.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Organisations seeking ITIL V5 Foundation Bridge corporate training for employees and IT service management teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides targeted ITIL V5 Foundation Bridge exam preparation and customised coaching support.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to successfully earn the ITIL V5 Foundation Bridge certification.

Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
EUR 430
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.
Accredited, Flexible, Results-Focused
Invensis Learning is a PeopleCert Accredited Training Organisation delivering official ITIL training worldwide. Our trainers bring real-world ITSM experience and deep framework knowledge, and our programmes are backed by ISO 9001:2015 and ISO 27001:2022 certifications. Whether you are an individual professional in Naples or an organisation transitioning your team to ITIL 5, we provide accredited courseware, flexible delivery, and the support you need to earn your credential with confidence.
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Leaders in Training industry for 12+ years

Over 5000 five star reviews
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Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL V5 Foundation Bridge Training Location in Naples
Hotel Romeo, Vico Leone, Rione Carità, Porto, Municipalità 2, Napoli, Campania, 80133, Italia
ITIL V5 Foundation Bridge Training Location in Naples
Grand Hotel Parker's, 135, Corso Vittorio Emanuele, Chiaia, Municipalità 1, Napoli, Campania, 80121, Italia
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"The resources are very helpful and my trainer, Pritesh Shah was knowledgeable and made sure the class understood all concepts with patience and extra attention to detail."
"Fundamentals session was good. I would prefer a more fast pace."
"The course was delivered very well by Vivek. The one 2 one format really helped."
"good experince with this training, and make make new knowledge about solving problem"
"Sathish ensured that I understood all the concepts. He was patient, and responded to my queries in an understandable manner. We were able to cover the whole course in time."
"Pritesh Shah was helpful content and patient"
"Interactive training, hands-on knowledge and great use of visual tools!"
"The instructor was exceptionally clear in their explanations and patiently repeated any concepts I struggled to understand, ensuring a smooth learning experience. I highly recommend Invensis for their outstanding teaching approach and commitment to student success"

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ITIL (Version 5) Foundation Bridge training for individuals and teams. Select a city in Italy to view upcoming dates, formats and pricing.
Here's everything you may ask...
The ITIL 5 Foundation Bridge is a transition qualification from AXELOS (PeopleCert) for professionals who hold any ITIL 4 certification. It covers only what is new and changed in ITIL 5, so you earn the current ITIL 5 Foundation credential without repeating foundational content.
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