Course Overview

    Overview

    What's Included

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    Who Can Take

    What Is the ITIL Foundation Bridge Version 5?

    Your Fast Track from ITIL 4 to ITIL 5

    ITIL (Version 5) Foundation Bridge course badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Naples, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    What's Included in Your ITIL V5 Foundation Bridge Training

    • 8 hours of instructor-led training

    • 8 PDUs on completion of the training

    • Official PeopleCert ITIL V5 Foundation Bridge Digital Courseware

    • Practice questions, mock assessments and revision materials

    • PeopleCert ITIL V5 Foundation Bridge exam voucher

    • Retake the training within 2 months at no additional cost

    • Recordings of all training sessions.

    Key Highlights

    of the ITIL (Version 5) Foundation Bridge Training Course

    ITIL V5 Foundation Bridge Certification Eligibility in Naples

    Do You Qualify for the ITIL (Version 5) Foundation Bridge Exam?

    Benefits

    Of Earning the ITIL 5 Foundation Credential

    ITIL V5 Foundation Exam Format in NaplesWhat to expect on exam day

    The ITIL Foundation Bridge (Version 5) exam tests only what is new and changed in ITIL (Version 5) relative to ITIL 4. Existing ITIL 4 knowledge is assumed as the baseline and is not re-tested. The exam covers the five topic areas PeopleCert publishes for the Bridge: key enhancements in ITIL (Version 5), digital product and service management evolution, updated language and core concepts, the enhanced value creation approach, and applying ITIL (Version 5) in practice. Through a combination of multiple-choice questions, candidates are tested on their understanding of the differences between ITIL 4 and ITIL (Version 5).

    ITIL V5 Foundation Bridge Certification Cost in Naples

    Who Should Take ITIL V5 Foundation Bridge Certification Training in Naples?

    • IT Service Manager

    • ITSM Practitioner

    • Service Desk Lead

    • IT Operations Manager

    • Incident / Problem Manager

    • Change Manager

    • IT Project Manager

    • ITIL-certified Professional

    Why ITIL 5 Matters in Naples

    Career Outcomes for IT Professionals

    ITIL remains the dominant framework for IT service management across Italy, and with ITIL 5 now live, employers expect current credentials. Naples and the broader Campania region are home to significant IT operations in aerospace and defence (Leonardo, MBDA), IT services (Accenture, NTT DATA, Capgemini), and public sector digitalisation. Professionals holding the updated ITIL 5 Foundation credential stand out in a market where framework currency signals competence and commitment.

    Market Pressures Making ITIL 5 Knowledge Essential

    The shift to ITIL 5 is under way. Professionals who update their credentials now position themselves at the front of the queue. Start your Bridge training today.

    Your Naples Career Transformation

    Where You Stand Today,

    And Where the ITIL 5 Bridge Takes You

    ITIL 5 is now the current version of the framework, and employers across Italy are updating their expectations. Here is what changes when you complete the Bridge and hold the current credential.

    Sources: Glassdoor, PayScale, SalaryExpert (Italy) 2025-2026; PeopleCert.org.

    How to Get ITIL V5 Foundation Bridge Certified in Naples

    Step-by-Step Certification Process

    The ITIL V5 Foundation Bridge path in Naples is fast: complete the focused 1-day training and pass the bridge exam to update your ITIL Foundation credential. A prior ITIL Foundation certification is recommended.

    Module 2: Enhanced ITIL Service Value System (SVS)

    • Evolution of the Service Value System in Version 5
    • Updated governance approaches
    • How guiding principles apply in AI-enabled environments
    • Value chain activities enhancements

    Module 3: Unified Digital Product and Service Lifecycle

    • Discover, Design, Develop/Build, Deploy/Launch, Deliver, Support, Experience, Improve
    • Understanding how products and services are managed together in a single, integrated lifecycle

    Module 4: AI Integration and AI Governance

    • AI-native framework principles
    • Responsible AI adoption guidance
    • AI governance concepts and frameworks
    • Managing AI-driven automation
    • Ethical AI considerations
    • Risk management for AI-enabled services

    Module 5: Value Streams and Value Co-Creation

    • Identifying, mapping, and managing value streams
    • Enhanced value stream mapping techniques
    • Improving flow, visibility, and outcomes
    • Value co-creation with stakeholders

    Module 6: Experience Management (New Emphasis)

    • Customer experience focus
    • User experience integration
    • Experience-driven service delivery
    • Measuring experience outcomes
    • Transparency and measurable value

    Module 7: Four Dimensions of Product and Service Management

    • Organisations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
    • How dimensions apply to digital products and services

    Module 8: Digital Operating Models

    • Modern organisational structures
    • Digital-first business approaches
    • Agile and adaptive ways of working
    • Integration with Design Thinking, Agile, and DevOps

    Module 9: Sustainability Integration

    • Sustainability-driven service design
    • Environmental responsibility in IT operations
    • Long-term operational resilience
    • Sustainable value creation

    Module 10: Updated ITIL Practices

    • Terminology updates in the 34 ITIL practices
    • How practices apply in Version 5 context
    • Practice alignment with unified lifecycle

    Module 11: Transformation and Change

    • Managing transformation in digital environments
    • Organisational Change Management (OCM) integration
    • Leading change in AI-enabled contexts

    Module 12: Role-Aligned Guidance

    • Clearer, more targeted guidance for specific roles
    • Practical, actionable frameworks
    • Less abstract, more dynamic models

    Course Curriculum

    of the ITIL (Version 5) Foundation Bridge Certification Training

    The ITIL V5 Foundation Bridge curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation Bridge syllabus and covers all tested topics. Modules are delivered over 1 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation Bridge-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in This Programme

    From ITIL 5 Foundation Bridge Training

    The ITIL 5 Bridge training covers the five topic areas defined in the official PeopleCert syllabus, focusing exclusively on what is new and changed relative to ITIL 4. By the end, you will be able to articulate the key differences and apply the updated framework in your role.

    Key Enhancements in ITIL 5

    Understand what has changed since ITIL 4: the structural updates, refined concepts, and new terminology introduced in ITIL 5, so you can communicate confidently in the updated framework.

    Digital Product and Service Lifecycle

    Explore the shift from IT service management to digital product and service management, including the product and service lifecycle that structures delivery in modern, AI-enabled environments.

    Updated Core Concepts and Language

    Gain clarity on the updated terminology and principles shaping ITIL 5, ensuring you use the new language correctly across teams, partners, and stakeholders.

    Enhanced Value Creation Approach

    Discover how ITIL 5 reinforces value creation across the full stakeholder ecosystem, linking strategy, delivery, and measurable outcomes through the ITIL Value System.

    Value Stream Mapping and Management

    Learn the dedicated discipline of value stream mapping and management as introduced in ITIL 5, connecting operational delivery to strategic intent.

    Applying ITIL 5 in Practice

    Integrate ITIL 5 enhancements into your existing ITIL knowledge and apply the updated guidance to improve collaboration, performance, and results in your organisation.

    ITIL V5 Foundation Bridge Certification Training Modes

    for Professionals and Teams

    We offer flexible ITIL V5 Foundation Bridge training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer instructor-led classroom sessions, live online learning, corporate team training, or personalized coaching, choose the option that best supports your ITIL V5 Foundation Bridge certification journey.

    ITIL V5 Foundation Bridge Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation Bridge training format combines expert guidance, peer interaction, and practical exercises to help learners understand the latest ITIL updates and certification requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals who prefer in-person learning and structured preparation for the ITIL V5 Foundation Bridge certification exam.

    ITIL V5 Foundation Bridge Corporate Group Training

    • Customised training aligned to organisational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organisations looking to upgrade employee knowledge to the latest ITIL framework, standardise service management practices, and strengthen operational excellence through team-based learning initiatives. This ITIL V5 Foundation Bridge corporate training solution can be customised to organisational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organisations seeking ITIL V5 Foundation Bridge corporate training for employees and IT service management teams.

    ITIL V5 Foundation Bridge Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customised learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides targeted ITIL V5 Foundation Bridge exam preparation and customised coaching support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to successfully earn the ITIL V5 Foundation Bridge certification.

    ITIL V5 Foundation Bridge Live Virtual Training

    ITIL V5 Foundation Bridge Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 430

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

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    Why Choose Invensis Learning for ITIL 5 Bridge Training in Naples?

    Accredited, Flexible, Results-Focused

    Invensis Learning is a PeopleCert Accredited Training Organisation delivering official ITIL training worldwide. Our trainers bring real-world ITSM experience and deep framework knowledge, and our programmes are backed by ISO 9001:2015 and ISO 27001:2022 certifications. Whether you are an individual professional in Naples or an organisation transitioning your team to ITIL 5, we provide accredited courseware, flexible delivery, and the support you need to earn your credential with confidence.

    • PeopleCert Accredited Training Organisation for official ITIL delivery
    • Experienced trainers with deep ITSM and ITIL framework expertise
    • Flexible learning formats: online (live virtual), classroom, and corporate
    • ISO 9001:2015 and ISO 27001:2022 certified for quality and information security
    • Comprehensive course materials aligned to the ITIL 5 Bridge syllabus
    • Dedicated learner support before, during, and after training
    • Competitive pricing with corporate and group training options
    • Scalable delivery for teams across Italy and global locations

    50+

    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    100+

    Countries Served

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL (Version 5) Foundation Bridge Course Training Locations in Naples

    Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL V5 Foundation Bridge Training Location in Naples

    Hotel Romeo, Vico Leone, Rione Carità, Porto, Municipalità 2, Napoli, Campania, 80133, Italia

    ITIL V5 Foundation Bridge Training Location in Naples

    Grand Hotel Parker's, 135, Corso Vittorio Emanuele, Chiaia, Municipalità 1, Napoli, Campania, 80121, Italia

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    Corporate ITIL 5 Bridge Training

    For Naples Teams and Groups

    • Transition entire ITSM teams from ITIL 4 to ITIL 5 in a single training day
    • Flexible delivery: onsite in Naples, live virtual, or hybrid formats
    • Customised scheduling to minimise disruption to operations
    • Experienced trainers with ITSM consulting and framework expertise
    • Volume-based pricing for departments and multi-site rollouts
    • Post-training support and exam coordination for teams
    • Scalable delivery for teams across Italy and international offices

    Trusted by Leading Enterprises in Italy

    LeonardoAccentureNTT DATACapgeminiIBMDeloitte

    Enquire with us now

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    What Our Learners Say About Us

    "The resources are very helpful and my trainer, Pritesh Shah was knowledgeable and made sure the class understood all concepts with patience and extra attention to detail."

    Akira Govender

    (5.0/5)

    South AfricaTrustpilot

    "Fundamentals session was good. I would prefer a more fast pace."

    Artiom Boitov

    (4.0/5)

    United Arab EmiratesTrustpilot

    "The course was delivered very well by Vivek. The one 2 one format really helped."

    Ben

    (5.0/5)

    United KingdomTrustpilot

    "good experince with this training, and make make new knowledge about solving problem"

    Mutiara Firda Aviolita

    (5.0/5)

    IndonesiaTrustpilot

    "Sathish ensured that I understood all the concepts. He was patient, and responded to my queries in an understandable manner. We were able to cover the whole course in time."

    Kelvin Mungai

    (5.0/5)

    DenmarkTrustpilot

    "Pritesh Shah was helpful content and patient"

    Amieroh Abrahams

    (5.0/5)

    South AfricaTrustpilot

    "Interactive training, hands-on knowledge and great use of visual tools!"

    Lilia

    (5.0/5)

    GermanyTrustpilot

    "The instructor was exceptionally clear in their explanations and patiently repeated any concepts I struggled to understand, ensuring a smooth learning experience. I highly recommend Invensis for their outstanding teaching approach and commitment to student success"

    simon Ndegwa

    (5.0/5)



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    We also deliver ITIL (Version 5) Foundation Bridge Certification Training across multiple cities in Italy

    ITIL (Version 5) Foundation Bridge training for individuals and teams. Select a city in Italy to view upcoming dates, formats and pricing.

    Frequently Asked Questions

    Here's everything you may ask...

    The ITIL 5 Foundation Bridge is a transition qualification from AXELOS (PeopleCert) for professionals who hold any ITIL 4 certification. It covers only what is new and changed in ITIL 5, so you earn the current ITIL 5 Foundation credential without repeating foundational content.

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