Module 2: Service Culture
- Define a service culture
- Explain the elements of a service culture
Starts from
USD 1345
Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
Modern Service Management for a Digital Age
Invensis Learning is an EXIN Accredited Training Provider in South Korea, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).
2 days of EXIN-accredited training (16 hours)
16 PDUs on completion of the training
EXIN accredited digital courseware on the IFDC VeriSM Foundation BoK
Scenario practice on the VeriSM model, Management Mesh and progressive practices
40-question full-length mock exams in the exact format of the live EXIN paper
Study guides, practice tests and simulators
Lifetime-valid EXIN VeriSM Foundation credential on exam pass
Retake the training within 2 months at no additional cost
of the VeriSM™ Foundation Training Course
Do You Qualify for the VeriSM™ Foundation Exam?
Skills, Recognition and Career Momentum
The VeriSM Foundation exam validates your understanding of the VeriSM service-management framework for the digital age. The exam focuses on the VeriSM model, service-management principles, the management mesh, the four stages of the VeriSM model (Define, Produce, Provide, Respond), progressive practices, and integrating VeriSM with other service-management frameworks. Through a combination of multiple-choice questions, candidates are tested on their ability to apply VeriSM principles in real-world digital-service environments.
Service Managers
IT Architects
Service Desk Manager
Project Managers
Process Owners
Process Managers
IT Manager
Business Analysts
Quality Managers
Your Route to Modern SM
VeriSM Foundation is increasingly valued across South Korea as IT services firms, banks, telecoms and platform businesses run ITIL, Agile and DevOps together and need professionals who can integrate them. As cloud migration, sovereign AI and digital transformation accelerate, employers such as Samsung SDS, LG CNS and SK C&C seek modern service management skills. Demand runs from service desk and ITSM analyst roles up to service delivery and IT operations manager, and here is what the market is telling us right now.
Designation
VeriSM™ Foundation Certified Professionals in South Korea : Salary Insights and Trends
Hiring Companies in South Korea
Paylab · Glassdoor (South Korea) 2026
Source: Samsung SDS · LG CNS · KT · Coupang
VeriSM Foundation is more than a certificate. It is a career multiplier for anyone managing services in a digital-first market. Join professionals across South Korea who integrate practices around consumer value. Start your journey today.
South Korea's IT services market is expanding with cloud, AI and digital transformation, and employers increasingly separate professionals who can manage modern services from those who cannot. Here is which side of that line you want to be on.
Sources: Glassdoor, SalaryExpert, ERI (Seoul/South Korea) 2026.
Step-by-Step Certification Process
The path to Online VeriSM Foundation certification follows a straightforward single-exam route. Complete the accredited training program, schedule the examination through EXIN, pass the assessment, and earn a globally recognised service management credential.
of the VeriSM™ Foundation Certification Training
The VeriSM Foundation curriculum follows the official IFDC VeriSM Foundation syllabus and covers seven modules across the digital service management lifecycle.
100% Secure and Safe download
Governance and context questions here connect directly to nearly every later module.
100% Secure and Safe download
Modern Service Management You Can Apply at Work
In VeriSM Foundation training you learn to manage services for the digital age using the VeriSM model and management mesh. By the end of the programme you can integrate practices around consumer value and prepare confidently for the EXIN exam.
You will learn what service management means in the digital age, how service organisations create value with consumers, and why single, prescriptive frameworks are not enough for fast-changing, digital-first businesses.
Work with the VeriSM model, its governance and service management principles, and the four stages of Define, Produce, Provide and Respond, using the management mesh to combine resources, environment, and emerging and management practices.
Understand how organisational values, behaviours and leadership shape a service culture, and how to design and deliver services around consumer outcomes rather than technical outputs.
See how ITIL, Agile, DevOps, Lean, SIAM and other practices fit within the VeriSM mesh, and how to select and combine them based on your organisation's context and needs.
Explore how cloud, artificial intelligence and automation, the Internet of Things, and big data and analytics influence service management and the shape of the management mesh.
Learn the practical steps to assess service management maturity, define your initial mesh, work with existing frameworks, and drive continuous improvement across people and organisational structures.
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service management learning and professional development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom VeriSM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official EXIN-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to strengthen service management capabilities, standardise operational practices, and support workforce development through customised team learning initiatives. This format is ideal for VeriSM Foundation training for companies in South Korea seeking to build modern service management capabilities across teams.
Official EXIN-aligned Course Material
Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides VeriSM Foundation coaching for professionals seeking individualized support and focused guidance on modern service management concepts and practices.
Official EXIN-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
USD 1345
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.
Official EXIN-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
Accredited, Flexible and Learner-First
Invensis Learning delivers structured VeriSM Foundation training for professionals and organisations across South Korea who want a modern, flexible service management skill set and a smooth path to the EXIN exam. Our programmes combine experienced, accredited trainers, EXIN-aligned courseware, flexible delivery, and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning, a trusted VeriSM Foundation training company in South Korea, provides a professional experience built around practical understanding, real-world application and measurable outcomes.
4
Flexible Learning Modes
98%
First-Attempt Pass Rate
5000+
Accredited Trainers Globally
4.7/5
Rated by Learners Worldwide

ISO 9001:2015 Certified

ISO 27001:2022 Certified

Secure SSL Encryption

Leaders in Training industry for 12+ years

Over 5000 five star reviews
Level AA conformance, W3C WCAG 2.2
Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
VeriSM Foundation Training Location in South Korea
Oakwood Premier, Incheon KR, 165 Convensia-daero, Yeonsu-gu, Incheon, South Korea
VeriSM Foundation Training Location in South Korea
Four Seasons Hotel, Seoul 97 Saemunan-ro, Dangju-dong, Jongno District, Seoul, South Korea
Drop us a query and our learning consultant will reach out to you shortly
Fill out this form and we will respond quickly.
VeriSM™ Foundation training for individuals and teams. Select a city in South Korea to view upcoming dates, formats and pricing.
Here's everything you may ask...
VeriSM Foundation is EXIN's entry-level certification that validates your understanding of VeriSM, a service management approach for the digital age. It covers the VeriSM model, the management mesh, VeriSM patterns, and how an organisation can define its own flexible service management approach.
VeriSM 재단 강의VeriSM 재단 인증 훈련VeriSM 재단 인증VeriSM 재단 훈련VeriSM 재단 과정 ~에 대한민국훈련 ~을 위한 VeriSM 재단 인증 ~에 대한민국VeriSM 재단 훈련 ~에 대한민국VeriSM 재단 인증 온라인 대한민국VeriSM 재단 시험 가격 대한민국VeriSM 재단 인증 요구 사항 대한민국VeriSM 재단 준비 대한민국VeriSM 재단 온라인 강의 대한민국VeriSM 재단 강의 대한민국VeriSM 재단 인증 대한민국VeriSM 재단 시험 대한민국