How does ITIL 5 differ from ITIL 4?

ITIL 5 (Version 5.0) is the fifth iteration of the framework. It focuses explicitly on digital product and service management, adds the product and service lifecycle as a core element, introduces Value Stream Mapping and Management as a dedicated topic, and updates the ITIL Value System for the digital era.

Is ITIL 5 Foundation worth it in Johor Bahru?

Yes. Johor's growth in data centres, global business services and BPO is driving demand for professionals who can manage digital services well. ITIL 5 Foundation is a globally recognised credential valued by these employers and a strong first step into IT service management roles.

Do I need prior ITIL knowledge to start?

No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. Professionals holding an older ITIL Foundation will find some concepts familiar, but it is not required.

How long is the ITIL 5 Foundation certification valid?

ITIL 5 Foundation is valid for three years. To keep it active, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal options at peoplecert.org.

What is included in the ITIL 5 Foundation course fee?

The fee typically includes ITIL 5 aligned courseware, instructor-led sessions, practice questions, mock exams and the PeopleCert exam voucher, plus learner support and a course completion certificate. Request a quote to confirm inclusions for your batch.

How much does ITIL 5 Foundation training cost in Johor Bahru?

Pricing varies by format, whether you choose live virtual, classroom or corporate training, and by inclusions such as the exam voucher. Local training is quoted in Malaysian ringgit. Contact a learning advisor for current pricing and available offers.

Is the PeopleCert exam fee included in the price?

An ITIL 5 Foundation exam voucher is usually bundled with accredited training, but this can vary by package. PeopleCert exam pricing also varies by region and channel. Ask us to confirm whether the exam voucher is included in your enrolment.

Do you offer group or corporate discounts?

Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, operations teams and whole IT functions. Contact us for a tailored quote for your team in Johor Bahru.

What payment options are available?

We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

What is the format of the ITIL 5 Foundation exam?

The exam is closed book with 40 single-answer multiple-choice questions. It is based on the ITIL 5 Foundation (Version 5.0) Syllabus from PeopleCert and AXELOS and covers the nine Foundation topic areas.

How long is the exam and what is the passing score?

You have 60 minutes (one hour) to complete the 40 questions. The passing score is 65%, which means answering at least 26 of the 40 questions correctly.

Where can I take the ITIL 5 Foundation exam?

You can sit the exam online through PeopleCert online proctoring, or at a PeopleCert authorised test centre. It is typically arranged through your accredited training provider as part of a training and exam package.

What if I do not pass on the first attempt?

Our course includes mock exams and practice questions to prepare you for a first-attempt pass. If a re-sit is needed, PeopleCert re-sit policies and fees apply. Verify the current re-sit policy at peoplecert.org, and ask us about retake support options.

Which topic areas does the exam cover?

The exam covers nine topic areas: Digital Product and Service Management Concepts, Value Co-creation, the Dimensions of Product and Service Management, ITIL Value System, the ITIL Guiding Principles, the Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

What will I learn in the ITIL 5 Foundation course?

You will learn digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, management practices, continual improvement and value stream management.

Can a beginner take this course?

Yes. ITIL 5 Foundation is an entry-level qualification designed to be accessible to IT and business professionals alike. No prior ITIL or ITSM knowledge is required, and the trainer builds concepts up from the ground with practical examples.

How long is the training and how is it delivered?

The training is a 16-hour programme, usually run as two full days or four half-days. It is delivered as live virtual instructor-led training, classroom training, or customised corporate group sessions.

What are the seven ITIL guiding principles?

They are: focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate. Applying them is a core part of the course.

Are practice tests and materials provided?

Yes. You receive ITIL 5 aligned courseware, industry case studies, practice questions and mock exams to reinforce learning and build readiness for the 40-question Foundation exam.

How do I enrol in the ITIL 5 Foundation course?

You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you would like help choosing a batch.

What training formats are available in Johor Bahru?

We offer live virtual instructor-led training (online), classroom training, and customised corporate group training, so you can choose the format that fits your schedule and learning style.

Are there any prerequisites to enrol?

No. There are no prerequisites for ITIL 5 Foundation, so anyone can enrol. It is a practical starting point for professionals new to IT service management and for those refreshing knowledge from an older ITIL edition.

When do the next batches start?

We run regular live virtual and classroom batches, including weekday and weekend options. See our upcoming schedules or speak with a learning advisor to find a start date that works for you.

Can I reschedule my enrolment to another batch?

Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange this before your batch begins.

ITIL 5 Foundation Certification Training in Johor Bahru

From Study to Certified

Build modern IT service management skills with AXELOS-aligned ITIL 5 Foundation training in Johor Bahru. This instructor-led programme prepares IT and business professionals to master the ITIL Value System and the product and service lifecycle, and to pass the PeopleCert ITIL 5 (Version 5.0) exam with confidence.

Flexible

Training Schedules

Instructor-led

Mode

Hours

PDUs

5K+ already enrolled

4.5 (24+ Reviews)

Want to Train Your Team?

Build Modern IT Service Skills with ITIL 5 in Johor Bahru

Starts from

MYR 5210

What Is ITIL 5 Foundation?

The Modern Standard for Digital Service Management

ITIL 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS, delivered and examined by PeopleCert, that introduces the core concepts of digital product and service management, the ITIL Value System, and the practices organisations use to co-create value in modern digital environments. ITIL 5 Foundation certification training in Johor Bahru gives IT and business professionals a current, digital-era grounding in IT service management and a globally recognised credential.

ITIL 5 (Version 5.0) is the fifth iteration of the framework. It moves beyond traditional IT services to the full product and service lifecycle, adds Value Stream Mapping and Management as a dedicated topic, and updates the ITIL Value System for the digital era. The course suits service desk and operations staff, IT professionals new to ITIL, digital product owners, and DevOps, Agile or SRE practitioners.

With Johor now a fast-growing hub for data centres, global business services and cross-border operations, ITSM-literate professionals are in demand. Start your ITIL 5 journey with Invensis Learning and turn service management knowledge into a recognised qualification.

Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Johor Bahru, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

Key Highlights

of the ITIL Version 5 Foundation Training Course

End-to-End Learning and Certification Readiness

Structured ITIL 5 Foundation certification training in Johor Bahru designed to help learners
Guided preparation support for professionals pursuing the ITIL 5 Foundation certification programme in Johor Bahru
Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
Guided preparation support for learners pursuing certification, assessment, or professional skill validation

Structured Courseware and Learning Resources

Access to organised course materials that support step-by-step learning
Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
Practice questions, assignments, quizzes, or mock assessments included where applicable
Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

Instructor-Led, Practical Learning Experience

Live interactive sessions delivered by experienced trainers with relevant domain expertise
Real-world examples, case discussions, and practical activities to improve applied understanding
Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
Training focused on helping learners apply concepts at work, not just complete the course content

Flexible Learning Support in Johor Bahru

Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customised enterprise learning programs
Options include live virtual classroom training, onsite training, self-paced learning, or customised group training depending on course availability
Learning support designed to help participants stay on track throughout the training journey
Additional revision, retake, or post-training support may be available based on the selected course

Learn the Core Concepts Covered in the Course

Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
Explore practical use cases that show how the concepts are applied in professional environments
Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

Assessment, Practice, and Completion Support

Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
Use assessments to identify learning gaps and strengthen weak areas
Receive guidance through a structured ITIL 5 Foundation exam prep training in Johor Bahru
Earn a course completion certificate after successfully meeting the course requirements

Career and Workplace Application

Build practical skills that support professional growth, role advancement, and improved job performance in Johor Bahru
Strengthen confidence in applying course concepts to workplace challenges
Improve professional credibility through structured training and certification preparation where applicable
Support organisational capability development through a Corporate ITIL 5 Foundation training programme designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

ITIL V5 Foundation Certification Eligibility in Johor Bahru

Do You Qualify for the ITIL V5 Foundation Exam?

ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

No formal prerequisites - open to anyone interested in IT service management.
Suitable for IT professionals, service desk and support staff, and ITSM practitioners.
Useful for managers and business stakeholders who interact with IT services.
A basic familiarity with IT services is helpful but not required.

What You Gain from ITIL 5 Foundation

Skills, Recognition and Career Momentum

For Individuals

ITIL 5 Foundation helps IT and business professionals prove they can manage digital products and services the modern way. The credential validates knowledge of value co-creation, the four dimensions, management practices and continual improvement. Whether you are starting in IT service management, refreshing knowledge from an older ITIL edition, or moving into a digital product role, the course builds capability employers in Johor Bahru actively look for.

If you want a recognised, current credential that signals real service management understanding, ITIL 5 Foundation is a strong first move. You gain digital-era knowledge, a PeopleCert digital badge, and a supported path from training to certification.

Earns a globally recognised AXELOS credential examined by PeopleCert
Grounds you in the current digital-era ITIL 5 (Version 5.0) framework
Opens ITSM roles from service desk analyst to service delivery manager
Builds fluency in the ITIL Value System and product and service lifecycle
Teaches the seven guiding principles you can apply at work from day one
Positions you for the data centre, GBS and BPO employers growing in Johor
Provides a portable qualification that travels across sectors and borders
Gives you a clear first step into higher ITIL 5 qualifications

For Organizations

ITIL 5 Foundation group training helps organisations lift service management maturity by equipping teams with a common, current framework. Training can be delivered for service desks, operations teams or whole IT functions. For employers scaling digital services in Johor, the course creates repeatable, value-focused ways of working that clients and auditors expect.

If your teams manage services inconsistently across tools and squads, ITIL 5 Foundation training gives them a single approach to value co-creation, practices and continual improvement, so quality and accountability improve across the board.

Builds a shared service management language across IT and business teams
Standardises incident, problem and change practices across the organisation
Connects everyday IT work to measurable business value and outcomes
Prepares teams for cross-border, standardised delivery in the JS-SEZ
Enables customised group training aligned to your service goals
Strengthens continual improvement and value stream thinking
Supports consistent onboarding for growing data centre and GBS operations
Raises in-house ITSM maturity without disrupting delivery

ITIL V5 Foundation Exam Format in Johor BahruWhat to expect on exam day

The ITIL V5 Foundation exam validates your understanding of ITIL (Version 5), the framework for digital product and service management. The exam covers the nine Foundation topic areas PeopleCert publishes: digital product and service management concepts, value co-creation, the four dimensions of product and service management, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL (Version 5) principles in real-world digital product and service environments.

Exam Component	Details
Exam Name	ITIL V5 Foundation
Conducted By	PeopleCert
Exam Duration	60 minutes
Number of Questions	40 multiple-choice questions
Passing Score	65% (26 of 40 correct)
Exam Format	Multiple-choice, closed book; online proctored or test centre
Testing Basis	ITIL V5 Foundation syllabus
Testing Format	PeopleCert online proctored or test centre
Book	Closed book
Certificate Validity	3 years; renew via PeopleCert Plus CPD, another course in the same product suite, or retaking the exam

ITIL V5 Foundation Certification Cost in Johor Bahru

The total cost of getting ITIL V5 Foundation certified in Johor Bahru includes the training fee and the certification exam fee.

Training Cost Includes:

Accredited ITIL 5 Foundation certification training in Johor Bahru delivered by experienced service management instructors
Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
Comprehensive study materials covering the ITIL Value System, the Product and Service Lifecycle, Guiding Principles, the Continual Improvement Model, value stream mapping and management, and key ITIL practices
Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
Expert guidance throughout the learning journey, including exam preparation strategies and revision support
The ITIL Version 5 Foundation training cost in Johor Bahru is MYR 5210

Exam Cost:

PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
PeopleCert online proctored or test centre delivery
ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert Plus CPD, another course in the same product suite, or retaking the exam)

IT Service Management Roles in Johor Bahru

Why Earn ITIL 5 Foundation?

ITIL 5 Foundation has become a practical credential for IT service and operations professionals across Johor Bahru, valued by data centre operators, global business services centres, BPO providers and manufacturers that run digital services at scale. As the Johor-Singapore Special Economic Zone and a wave of AI data centre investment reshape the local market, employers increasingly want staff who can manage services the ITIL way. Demand runs from service desk analyst to IT service delivery manager, and here is what the market is telling us now.

RM 7,199

Average IT Manager salary, Johor Bahru

per month, Indeed 2026

RM 133,564

Service Delivery Manager salary, Malaysia

per year, PayScale 2026

740+

IT roles listed, Johor Bahru

Glassdoor 2026

US$2.2bn

Microsoft AI investment, Johor

Kulai data centre, 2026

SECTORS HIRING

—Data Centres and AI Infrastructure
—Global Business Services and Shared Services
—Business Process Outsourcing (BPO)
—Manufacturing and Electronics (E&E)
—Logistics and Supply Chain
—Banking, Financial Services and Insurance

GROWTH TRENDS

—Johor-Singapore Special Economic Zone drawing cross-border investment
—Microsoft, YTL and Nvidia data centre build-out across Johor
—RM5.9bn Budget 2026 AI allocation strengthening the digital sector
—GBS and BPO expansion needing ITSM-literate service staff
—RTS Link opening late 2026 deepening Johor-Singapore integration
—Cost advantage over KL and Singapore attracting service operations

Sources: Indeed, Glassdoor, Jobstreet, PayScale (Malaysia) 2026; DatacenterDynamics, Singapore EDB, Malaysia Budget 2026 (JS-SEZ and AI investment).

Designation

ITIL Version 5 Foundation Certified Professionals in Johor Bahru : Salary Insights and Trends

Hiring Companies in Johor Bahru

RM30K

Min

RM42K

Average

RM60K

Max

Indeed · Jobstreet (Johor Bahru) 2026

Telekom MalaysiaDHLShopeeMaybank

Source: Telekom Malaysia · DHL · Shopee · Maybank

Why ITSM Skills Are in Demand in Johor Bahru

Data Centre Boom Outpacing Talent

Johor's AI data centre build-out is racing ahead, but operations teams need consistent incident, problem and change practices to keep hyperscale services reliable and available.

ITIL 5 builds service management discipline

Cross-Border Service Standards

As the Johor-Singapore Special Economic Zone integrates operations across the border, employers need staff who work to a single, recognised service management standard.

ITIL 5 aligns teams on one framework

GBS and BPO Scaling Fast

Global business services and BPO centres in Johor serve worldwide clients and need repeatable, value-focused processes that credentialed ITSM professionals can deliver.

ITIL 5 builds repeatable practices

Ageing ITIL Knowledge

Many teams still work from older ITIL editions. The digital-era ITIL 5 framework, with value streams and the updated Value System, closes that knowledge gap.

ITIL 5 updates teams to the digital era

Value Leakage in Digital Services

Organisations struggle to connect everyday IT activity to business outcomes. Value co-creation and value stream mapping help teams prove and improve the value they deliver.

ITIL 5 links IT work to value

Rising Uptime Expectations

Round-the-clock digital services raise the bar on availability. Strong service desk, incident and continual improvement practices are now essential to meeting them.

ITIL 5 strengthens core practices

Sources: DatacenterDynamics, Singapore EDB, PwC (JS-SEZ); Indeed, Jobstreet, Glassdoor (Malaysia) 2026.

ITIL 5 Foundation is more than a certificate. It is a practical toolkit for professionals who keep digital services running and improving. Join learners in Johor Bahru building modern service management skills. Start your journey today.

Your Johor Bahru Career Transformation

Your Career Today, and After ITIL 5 Foundation

The Shift Certified Professionals Make

Johor's digital services market is expanding fast with data centre investment, the Johor-Singapore Special Economic Zone and growing GBS and BPO operations, and employers increasingly separate certified service professionals from the rest. Here is which side of that line you want to be on.

Today

Pay capped near service desk bands in the Johor Bahru market

After ITIL 5

IT service delivery roles in Malaysia average around RM 133,000 a year

Today

Overlooked for roles that list ITIL among their requirements

After ITIL 5

Eligible for ITSM roles across data centres, GBS and BPO employers

Today

Confident in daily tasks, but not in end-to-end service value

After ITIL 5

Fluent in the ITIL Value System and the product and service lifecycle

You earn your ITIL 5 Foundation

Before

Skills tied to one tool or team, and hard to prove to employers

Now you have

A globally recognised AXELOS credential examined by PeopleCert

Before

Knowledge based on older ITIL editions

Now you have

Current, digital-era ITIL 5 (Version 5.0) grounding

Before

No shared language for managing services consistently

Now you have

Command of the seven guiding principles and four dimensions

Before

Limited mobility when you change employer or sector

Now you have

A credential that travels across sectors and the Johor-Singapore market

"The gap between doing IT tasks and managing services to value is increasingly a recognised credential, and the employers scaling digital services in Johor already know it."

Join 50,000+ professionals who trained with Invensis Learning and made the shift.

Sources: Indeed, Jobstreet, PayScale, Glassdoor (Malaysia) 2026.

How to Get ITIL V5 Founfdation Certified in Johor Bahru

Step-by-Step Certification Process

The ITIL V5 Foundation certification path in Johor Bahru is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

Step 1

Enrol in the 2-Day ITIL V5 Foundation Course

Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 3

Schedule Your Exam

The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test centre.

Step 4

Sit the ITIL V5 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test centre.

Step 5

Earn Your ITIL V5 Foundation Certificate

After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

Step 6

Maintain and Progress Your Certification

ITIL certificates are valid for 3 years; renew via PeopleCert Plus CPD, another course in the same product suite, or retaking the exam. From here you can progress toward higher ITIL designations.

Course Curriculum

of the ITIL Version 5 Foundation Certification Training

The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

100% Secure and Safe download

Module 1: Key ITIL Terms & Definitions

Digital products and digital services
Products, services, and service offerings
Value co-creation
Utility and warranty
Outputs vs outcomes
Costs and risks
Continual improvement
Service relationships and SLAs

Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

100% Secure and Safe download

Skills You Will Build in the ITIL 5 Foundation Course

Nine Topic Areas, One Practical Toolkit

The ITIL 5 Foundation course teaches the core concepts of digital product and service management, from the ITIL Value System to value stream management. By the end you can apply the seven guiding principles and the four dimensions to real service work and are ready for the Foundation exam.

Digital Product and Service Management

Understand what distinguishes digital products and services, how organisations create value across the lifecycle, and why continual improvement is foundational to ITIL 5.

The ITIL Value System

See how guiding principles, governance, value chain activities, management practices and continual improvement combine into one integrated system that drives value co-creation.

The Seven Guiding Principles

Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think holistically, keep it simple, and optimise and automate.

The Four Dimensions

Work across Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers for a holistic approach to service management.

ITIL Management Practices

Learn the role of ITIL 5 management practices, such as incident management, problem management, change enablement and service level management, and how practice guides support consistent working.

Value Streams and Continual Improvement

Map and manage value streams to improve flow and visibility, and apply the continual improvement model to sustain outcomes across digital products and services.

Who Should Take

ITIL V5 Foundation Certification Training in Johor Bahru?

IT Service Manager

Service Desk Analyst

ITSM Practitioner

IT Support Engineer

IT Operations Manager

Incident / Problem Manager

Change Manager

IT Project Manager

Who Can Take This Certification Training

ITIL V5 Foundation Certification Training Modes

for Professionals and Teams

We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

ITIL V5 Foundation Classroom Training

Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support

Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

ITIL V5 Foundation Corporate Group Training

Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces

Designed for organisations that want to strengthen IT service management capabilities, standardise service delivery practices, and support workforce development through customised team learning initiatives. This Corporate ITIL V5 Foundation training programme helps organisations build service-oriented teams and improve operational efficiency.

https://media.invensislearning.com/training-options-corporate.webp

Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

ITIL V5 Foundation Focused 1-to-1 Training

One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs

Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customised ITIL V5 Foundation coaching and focused exam preparation support.

https://media.invensislearning.com/training-options-corporate.webp

Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

ITIL V5 Foundation Live Virtual Training

Live online instructor-led sessions

Interactive discussions and virtual activities

Expert guidance from experienced trainers

Practice assessments and revision support

Dedicated Q&A sessions for concept clarification

Fixed schedules for accountability and momentum

Small batch sizes for personalized attention

Access from any location with internet connectivity

Starts from

MYR 5210

Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

Loading schedules…

Why Choose Invensis for ITIL 5 Foundation

PeopleCert-Accredited in Johor Bahru

As a trusted ITIL Version 5 Foundation training company in Johor Bahru, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations that want current, recognised IT service management skills. As a PeopleCert Accredited Training Organization, we combine accredited trainers, official ITIL 5 aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan group training for your team in Johor Bahru, we provide a professional learning experience built around practical understanding, real-world application and exam success.

PeopleCert-accredited, experienced trainers aligned to the ITIL 5 Foundation Syllabus
Flexible formats: live virtual, classroom and corporate group training
16-hour programme covering all nine ITIL 5 Foundation topic areas
ITIL 5 Foundation exam voucher and practice questions included
ISO 9001:2015 quality and ISO 27001:2022 information security certified
Case studies and mock exams for first-attempt exam readiness
Dedicated learner support before, during and after training
Trusted by professionals and organisations across Malaysia and worldwide

50+

Industries Served

1-to-1

Doubt-Clearing Sessions

60+

Global Course Portfolio

100+

Countries Served

ISO 9001:2015 Certified

ISO 27001:2022 Certified

Secure SSL Encryption

Leaders in Training industry for 12+ years

Over 5000 five star reviews

Level AA conformance, W3C WCAG 2.2

ITIL Version 5 Foundation Training Locations in Johor Bahru

Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

ITIL Version 5 Foundation Training Location in Johor Bahru

Renaissance Johor Bahru Hotel, 2, Jalan Permas 11, Bandar Baru Permas Jaya, Kampung Senibong, Johor Bahru, Johor, 81750, Malaysia

ITIL Version 5 Foundation Training Location in Johor Bahru

Amari, Jalan Trus, Kampung Ah Siang, Johor Bahru, Johor, 80730, Malaysia

Corporate ITIL 5 Foundation Training

For Teams in Johor Bahru

Suitable for small, medium and large service and operations teams
Customised schedules aligned to your team availability
Delivery through onsite, live virtual, hybrid or blended formats
PeopleCert-accredited trainers with real ITSM experience
Role-based examples relevant to data centre, GBS and BPO teams
Dedicated coordination and learner support for group programmes
Scalable delivery for teams across Johor and global locations

Enquire with us now

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ITIL Version 5 Foundation training for individuals and teams. Select a city in Malaysia to view upcoming dates, formats and pricing.

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Foundation

ITIL 4 Foundation Training in Johor Bahru

Frequently Asked Questions

Here's everything you may ask...

ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces digital product and service management, the ITIL Value System and the product and service lifecycle. It suits IT and business professionals, from service desk staff to digital product owners.

ITIL 5 Foundation Certification Training in Johor Bahru

What Is ITIL 5 Foundation?

Key Highlights

ITIL V5 Foundation Certification Eligibility in Johor Bahru

What You Gain from ITIL 5 Foundation

ITIL V5 Foundation Exam Format in Johor BahruWhat to expect on exam day

ITIL V5 Foundation Certification Cost in Johor Bahru

IT Service Management Roles in Johor Bahru

SECTORS HIRING

GROWTH TRENDS

Why ITSM Skills Are in Demand in Johor Bahru

Data Centre Boom Outpacing Talent

Cross-Border Service Standards

GBS and BPO Scaling Fast

Ageing ITIL Knowledge

Value Leakage in Digital Services

Rising Uptime Expectations

Your Career Today, and After ITIL 5 Foundation

The Shift Certified Professionals Make

How to Get ITIL V5 Founfdation Certified in Johor Bahru

Enrol in the 2-Day ITIL V5 Foundation Course

Complete the Accredited Training

Schedule Your Exam

Sit the ITIL V5 Foundation Exam

Earn Your ITIL V5 Foundation Certificate

Maintain and Progress Your Certification

Module 2: ITIL Four Dimensions of Product & Service Management

Module 3: ITIL Product & Service Lifecycle

Module 4: ITIL Value System (ITIL VS)

Module 5: Value Stream Identification, Mapping & Management

Module 6: ITIL & Artificial Intelligence (AI)

Module 7: ITIL & Other Frameworks

Course Curriculum

Module 1: Key ITIL Terms & Definitions

Skills You Will Build in the ITIL 5 Foundation Course

Digital Product and Service Management

The ITIL Value System

The Seven Guiding Principles

The Four Dimensions

ITIL Management Practices

Value Streams and Continual Improvement

Who Should Take

ITIL V5 Foundation Certification Training Modes

ITIL V5 Foundation Classroom Training

ITIL V5 Foundation Corporate Group Training

ITIL V5 Foundation Focused 1-to-1 Training

ITIL V5 Foundation Live Virtual Training

Why Choose Invensis for ITIL 5 Foundation

ITIL Version 5 Foundation Training Locations in Johor Bahru

Corporate ITIL 5 Foundation Training

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Frequently Asked Questions

What is ITIL 5 Foundation and who is it for?

How does ITIL 5 differ from ITIL 4?

Is ITIL 5 Foundation worth it in Johor Bahru?

Do I need prior ITIL knowledge to start?

How long is the ITIL 5 Foundation certification valid?