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Step into modern digital service management with accredited, instructor-led ITIL 5 Foundation training in Manila. Learn the ITIL Value System, the product and service lifecycle and the guiding principles that Metro Manila's IT-BPM, GCC and banking employers now expect, and get exam-ready for the PeopleCert ITIL 5 Foundation qualification in flexible live virtual formats.
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Mode
16
Hours
16
PDUs
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Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
Your Route into Modern Service Management
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Manila, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
2 days of instructor-led training (16 hours)
16 PDUs on completion of the training
Official PeopleCert ITIL V5 Foundation Digital Courseware
Value stream mapping, Guiding Principles and Continual Improvement Model content
Full-length mock exams in the exact format of the live PeopleCert paper
PeopleCert ITIL V5 Foundation exam voucher
PeopleCert-accredited trainers with real-world delivery experience
Official ITIL V5 Foundation certificate and digital badge valid for 3 years on exam pass
Retake the training within 2 months at no additional cost
Recordings of all training sessions.
of the ITIL Version 5 Foundation Training Course
Do You Qualify for the ITIL V5 Foundation Exam?
For Your Career and Your Team in Manila
For Individuals
ITIL 5 Foundation training helps you move from doing IT tasks to managing digital products and services the way modern organisations expect. The credential suits service desk analysts, IT operations staff, digital product owners, and DevOps or Agile practitioners who want a current, digital-era grounding in service management. Whether you are new to ITIL or updating from ITIL 4, the training builds practical knowledge you can apply immediately in a Manila service or support team.
If you want a globally portable credential that travels across Metro Manila's technology, banking and outsourcing employers, ITIL 5 Foundation is a clear first step. You gain the concepts, vocabulary and confidence that hiring managers in the city's service organisations look for.
For Organizations
ITIL 5 group training helps organisations lift service management maturity by equipping teams with a common framework, vocabulary and set of practices. It can be delivered for service desks, IT operations groups, or whole delivery centres. For Manila employers running large, client-facing service portfolios, this training creates consistency and connects everyday delivery to value.
If your teams handle incidents, requests and changes without a shared standard, ITIL 5 training gives them one. Staff gain a common approach to the value system, lifecycle and continual improvement that scales across business units and client accounts.
The ITIL V5 Foundation exam validates your understanding of ITIL (Version 5), the framework for digital product and service management. The exam covers the nine Foundation topic areas PeopleCert publishes: digital product and service management concepts, value co-creation, the four dimensions of product and service management, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL (Version 5) principles in real-world digital product and service environments.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
Why the Role Is in High Demand
ITIL 5 skills are increasingly valued across Metro Manila's IT-BPM, GCC, banking and healthcare employers, who run large service and support operations for clients worldwide. As the Philippine IT-BPM sector targets USD 42 billion in revenue and nearly two million jobs in 2026, and global capability centres expand into higher-value work, service management maturity has become a hiring differentiator. Demand runs from service desk analyst up to service delivery and IT operations manager, and here is what the local market is telling us right now.
Designation
ITIL Version 5 Foundation Certified Professionals in Manila : Salary Insights and Trends
Hiring Companies in Manila
Glassdoor · PayScale (Philippines) 2026
Source: Concentrix · Sutherland · Accenture · TELUS
ITIL 5 is more than a certificate. It is a practical toolkit for the service challenges Manila's IT organisations face every day. Join professionals who turn digital delivery into measurable value. Start your ITIL 5 journey today.
Your Manila Career TransformationThe Philippine IT-BPM market is expanding with digital transformation and GCC growth, and employers increasingly separate professionals who can manage services from those who only run tasks. Here is which side of that line you want to be on.
Sources: PayScale, Glassdoor, ERI SalaryExpert (Philippines) 2026.
Step-by-Step Certification Process
The ITIL V5 Foundation certification path in Manila is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
of the ITIL Version 5 Foundation Certification Training
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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Skills You Apply from Day One
Skills covered in ITIL 5 Foundation span all nine official topic areas, from digital product and service management to value stream mapping. By the end of the programme you can apply the ITIL Value System, guiding principles and lifecycle to everyday service delivery.
Understand what distinguishes digital products and services, how value is created across their lifecycle, and why continual improvement is foundational to modern ITIL 5 practice.
Learn how value is co-created with consumers and stakeholders by weighing outcomes, costs, risks, experience and sustainability across organisations and people, value streams, information and technology, and partners and suppliers.
Put focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimise and automate into real decisions.
See how guiding principles, governance, value chain activities, management practices and continual improvement work together as one integrated system to keep value flowing.
Understand the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and how they connect to create value.
Learn to identify, map and manage value streams to improve flow, visibility and outcomes, and apply the continual improvement model to sustain progress over time.
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to strengthen IT service management capabilities, standardise service delivery practices, and support workforce development through customised team learning initiatives. This Corporate ITIL V5 Foundation training programme helps organisations build service-oriented teams and improve operational efficiency.
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Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customised ITIL V5 Foundation coaching and focused exam preparation support.
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Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
PHP 77670
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
Accredited, Expert-Led, Flexible
Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations across Manila who want a current, digital-era grounding in service management. As a PeopleCert Accredited Training Organization, we combine accredited trainers, syllabus-aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or arrange training for your team, you get a professional learning experience built around practical understanding, real-world application and exam readiness.
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Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL Version 5 Foundation Training Location in Manila
Makati Shangri-La, Ayala Avenue, San Lorenzo, District I, Makati, Southern Manila District, Metro Manila, 1226, Philippines
ITIL Version 5 Foundation Training Location in Manila
Conrad Manila, Seaside Boulevard, Barangay 76, Zone 10, District 1, Pasay, Southern Manila District, Metro Manila, 1300, Philippines
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"Great experience where knowledge are valuable "
"I enjoyed the constant interaction and Knowledge Checks - it helped to retain a lot of the information. Sathish was great and always willing to explain any queries we had. Thanks Sathish!!"
"The best part about this experience is the trainer. He is incredibly good. He actually shows insightful videos related to the topics covered and goes out of his way to answer our questions and to make sure that we understood everything, on top of being friendly and interesting. Previous trainer pales in comparison. "
"Nice Experience "
"Mr PD Saha from Invensis Learning has been fantastic with the training. He was very thorough in explaining all the modules and always had impeccable examples to help understand the concepts easily. His lecture and guidance is extremely streamlined, well organised and clear. Invensis team has been very helpful in organising the training. Highly recommended."
"Shatish Course pace, explanation, examples were great. Learned new terminologies, he is a great lecturer."
"Instructor is well aware of the subject and made the training tailored to my experience. Recommended :) "
"the trainer was very knowlegeable"
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ITIL Version 5 Foundation training for individuals and teams. Select a city in Philippines to view upcoming dates, formats and pricing.
Here's everything you may ask...
ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and continual improvement. It suits IT professionals, service desk staff, digital product owners and business colleagues, with no prior ITIL knowledge required.