What is ITIL 4 Foundation and who is it for?

ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme created by AXELOS and examined by PeopleCert. It introduces modern IT service management and suits IT support staff, analysts, developers, career changers and business professionals who work with services.

Are there any prerequisites for ITIL 4 Foundation?

No. ITIL 4 Foundation has no formal prerequisites and is open to all. No prior ITIL or ITSM experience is required, which makes it an accessible first step for beginners and a useful refresher for experienced staff.

Why choose Invensis Learning for this training?

Invensis Learning is an accredited training provider aligned with AXELOS and PeopleCert standards, offering expert trainers, flexible formats and exam-readiness support. We are ISO 9001 and ISO 27001 certified and provide local support for professionals across Serbia.

How long is the ITIL 4 Foundation certification valid?

The certification is valid for three years. You renew it by earning the required CPD points through your PeopleCert account or by passing a higher ITIL 4 qualification. Confirm current renewal requirements at peoplecert.org.

What is included in the ITIL 4 Foundation course fee?

The fee typically covers instructor-led or self-paced training, accredited courseware, practice questions, mock exams and learner support, often as a combined training and exam package. Request a quote for the inclusions that apply to your chosen format.

How much does ITIL 4 Foundation training cost in Belgrade?

Pricing varies by format and whether the exam is bundled, so it is available on request. Talk to a learning advisor for current pricing and group rates for your preferred schedule.

Is the PeopleCert exam fee included in the price?

It depends on the package. Many learners buy a combined training and exam bundle, while the exam can also be purchased separately through PeopleCert. The exam is billed by PeopleCert and pricing varies by region, so confirm the current fee at peoplecert.org.

Do you offer group or corporate discounts?

Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, operations teams and IT departments. Ask about corporate or group pricing for a tailored quote.

What payment options are available?

We accept major cards and bank transfers, and instalment options are available on selected plans. Speak with a learning advisor to choose the option that suits you.

What is the format of the ITIL 4 Foundation exam?

The exam is closed book with 40 multiple-choice questions, each having a single correct answer. It is based on the ITIL 4 Foundation syllabus published by AXELOS and PeopleCert, covering the Service Value System and core concepts.

How many questions are on the exam and what is the pass mark?

There are 40 questions and you have 60 minutes to complete them. The pass mark is 65 percent, which means answering at least 26 of the 40 questions correctly.

How is the ITIL 4 Foundation exam delivered?

You can take it online with PeopleCert OnVUE proctoring, available 24/7, or at an authorised PeopleCert test centre. Both options use the same closed-book, multiple-choice format.

What happens if I do not pass the first time?

You can re-sit the exam by booking another attempt through PeopleCert. Our trainers and practice resources help you target weak areas before you try again, so you can prepare with confidence. Re-sit fees and policies are confirmed at peoplecert.org.

Can a complete beginner take this course?

Yes. ITIL 4 Foundation is designed as an entry point with no prerequisites, and the training builds concepts step by step. Beginners and career changers are welcome, with trainer guidance and practice questions to support you throughout.

What topics are covered in the training?

The course covers service management concepts, the Service Value System, the four dimensions, the seven guiding principles, the service value chain, key ITIL practices, continual improvement, service level agreements and key metrics.

What learning resources are provided?

You receive accredited courseware, practice questions, mock exams and topic-wise revision aids that map to the ITIL 4 Foundation syllabus, helping you identify weak areas and build exam readiness.

Is the courseware aligned with the latest ITIL 4 syllabus?

Yes. The courseware is aligned with the current ITIL 4 Foundation syllabus published by AXELOS and PeopleCert, so you study material that reflects the framework as it is examined today.

Will I get a certificate after the training?

You receive a course completion certificate after the training. The ITIL 4 Foundation certification itself is awarded by PeopleCert once you pass the official exam.

How soon can I start and how do I enrol?

You can enrol through the Invensis Learning website, choose your preferred format and schedule, and gain access to courseware and resources. See upcoming batches or talk to a learning advisor to pick a start date that fits you.

What training formats are available in Belgrade?

We offer live online instructor-led training, classroom sessions and customised corporate group training. The online format lets you join from anywhere in Serbia, while corporate delivery can be arranged onsite for your team.

Are weekend or weekday batches available?

Yes. We run both weekday and weekend schedules across live online and classroom formats so you can train around work commitments. Check upcoming batches or ask an advisor for the next available dates.

Can I reschedule or transfer my enrolment?

Yes. Flexible options let you reschedule or move to another batch on selected plans. Contact our support team to arrange a change that works for you.

What is the refund or cancellation policy?

Refunds and cancellations follow our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.

ITIL 4 Foundation Certification Training in Belgrade

From Study to Certified

As a trusted ITIL 4 Foundation training company, we help you build practical IT service management skills with instructor-led ITIL 4 Foundation certification training in Belgrade. This AXELOS-aligned programme prepares IT and business professionals to apply the ITIL 4 Service Value System, sit the PeopleCert exam, and step into in-demand ITSM roles across Serbia's fast-growing technology sector.

Flexible

Training Schedules

Instructor-led

Mode

Hours

PDUs

26.9K+ already enrolled

4.6 (2490+ Reviews)

6 enrolled this week

Want to Train Your Team?

Launch Your IT Service Journey with ITIL 4 in Belgrade

Starts from

RSD 130110

What Is ITIL 4 Foundation Certification?Your Entry into Modern ITSM

ITIL 4 Foundation certification training in Belgrade introduces the ITIL 4 Foundation (ITIL-F) qualification, the entry-level credential in the global ITIL 4 scheme created by AXELOS and examined by PeopleCert. It gives IT and business professionals a clear, end-to-end operating model for creating, delivering and continually improving tech-enabled services.

Through the course you learn the ITIL 4 Service Value System, the four dimensions of service management, the seven guiding principles, the service value chain, and core practices such as incident management, problem management and change enablement. These are the capabilities that Belgrade employers expect from service desk, support and IT operations teams serving European and global clients.

Delivered in live online and classroom formats, the training suits newcomers and experienced staff alike. With no formal prerequisites and a 60-minute, 40-question exam, ITIL 4 Foundation is an accessible first step toward a recognised ITSM career. Start your ITIL journey with Invensis Learning.

Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Belgrade, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

Key Highlightsof the ITIL 4 Foundation Certification Training Course

End-to-End Learning and Certification Readiness

Structured ITIL 4 Foundation certification training in Belgrade designed to help learners
Guided preparation support for professionals pursuing the ITIL 4 Foundation certification program in Belgrade
Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
Guided preparation support for learners pursuing certification, assessment, or professional skill validation

Structured Courseware and Learning Resources

Access to organized course materials that support step-by-step learning
Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
Practice questions, assignments, quizzes, or mock assessments included where applicable
Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

Instructor-Led, Practical Learning Experience

Live interactive sessions delivered by experienced trainers with relevant domain expertise
Real-world examples, case discussions, and practical activities to improve applied understanding
Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
Training focused on helping learners apply concepts at work, not just complete the course content

Flexible Learning Support in Belgrade

Flexible learning options available through ITIL 4 Foundation training online, classroom sessions, and customized enterprise learning programs
Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
Learning support designed to help participants stay on track throughout the training journey
Additional revision, retake, or post-training support may be available based on the selected course

Learn the Core Concepts Covered in the Course

Understand foundational principles, terminology, and important subject areas related to ITIL 4 Foundation
Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
Explore practical use cases that show how the concepts are applied in professional environments
Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

Assessment, Practice, and Completion Support

Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
Use assessments to identify learning gaps and strengthen weak areas
Receive guidance through a structured ITIL 4 Foundation exam prep training in Belgrade
Earn a course completion certificate after successfully meeting the course requirements

Career and Workplace Application

Build practical skills that support professional growth, role advancement, and improved job performance in Belgrade
Strengthen confidence in applying course concepts to workplace challenges
Improve professional credibility through structured training and certification preparation where applicable
Support organizational capability development through a Corporate ITIL 4 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

ITIL 4 Foundation Certification Eligibility in BelgradeDo You Qualify for the ITIL 4 Foundation Exam?

ITIL 4 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

No formal prerequisites - open to anyone interested in IT service management.
Suitable for IT professionals, service desk and support staff, and ITSM practitioners.
Useful for managers and business stakeholders who interact with IT services.
A basic familiarity with IT services is helpful but not required.

Why This Credential Is Worth EarningSkills, Recognition and Career Growth

For Individuals

ITIL 4 Foundation gives you a structured, vendor-neutral way to understand modern service management and prove it to employers. The credential suits IT support staff, analysts, developers and business professionals who want a respected entry point into ITSM. Whether you are joining an outsourcing centre, a bank, a telecom or a global development hub in Belgrade, the framework equips you to speak the same language as service teams and deliver measurable value.

If you want a recognised qualification that travels across sectors and borders, ITIL 4 Foundation is a smart, accessible choice. You gain the concepts, terminology and confidence to grow into service management and operations roles.

Earns a globally recognised ITSM credential from AXELOS and PeopleCert
Opens entry into service desk, support and IT operations roles in Belgrade
Builds a shared vocabulary for service management used across the IT sector
Strengthens your CV for development centres, banks and telecoms hiring in Serbia
Gives a clear first step toward higher ITIL 4 Managing Professional modules
Teaches practices like incident, problem and change enablement you use daily
Requires no prior experience, so career changers can start with confidence
Improves how you connect IT work to real business value and outcomes

For Organizations

ITIL 4 Foundation group training helps organisations build consistent service management capability by giving teams a shared framework, vocabulary and set of practices. It can be delivered for service desks, operations teams or whole IT departments. For employers in Serbia's ICT, banking and telecom sectors that serve demanding European clients, this training creates a scalable, flexible route to better, more predictable service delivery.

If your teams handle incidents, changes and service requests without a common standard, ITIL 4 Foundation training establishes one. Staff gain a unified approach to service value, prioritisation and continual improvement.

Creates a common service management language across IT and support teams
Improves incident, problem and change handling for steadier service quality
Aligns delivery with the ITIL 4 Service Value System and guiding principles
Supports digital transformation and client-facing service maturity
Enables tailored group training mapped to your tools and workflows
Standardises practice across distributed teams in Belgrade and abroad
Reduces rework and downtime by embedding continual improvement
Builds in-house ITSM capability without relying solely on hiring

ITIL 4 Foundation Exam Format in BelgradeWhat to expect on exam day

The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

Exam Component	Details
Exam Name	ITIL 4 Foundation
Conducted By	PeopleCert
Exam Duration	60 minutes
Number of Questions	40 multiple-choice questions
Passing Score	65% (26 of 40 correct)
Exam Format	Multiple-choice, closed book; online proctored or test center
Testing Basis	ITIL 4 Foundation syllabus
Testing Format	PeopleCert online proctored or test center
Book	Closed book
Certificate Validity	3 years; renew via PeopleCert CPD or re-exam

ITIL 4 Foundation Certification Cost in Belgrade

The total cost of getting ITIL 4 Foundation certified in Belgrade includes the training fee and the certification exam fee.

Training Cost Includes:

Accredited ITIL 4 Foundation certification training in Belgrade delivered by experienced service management instructors
Official digital courseware aligned with the latest ITIL 4 Foundation syllabus and best practices
Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
Structured ITIL 4 Foundation exam prep training focused on helping candidates succeed on their first attempt
Expert guidance throughout the learning journey, including exam preparation strategies and revision support
The ITIL 4 Foundation training cost in Belgrade is RSD 130110

Exam Cost:

PeopleCert ITIL 4 Foundation exam (bundled with training in most packages)
PeopleCert online proctored or test center delivery
ITIL 4 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

ITIL Careers and Demand in BelgradeWhy Get ITIL 4 Certified?

ITIL 4 Foundation has become a practical entry marker for service management work across Belgrade, valued by outsourcing centres, global development hubs, banks, telecoms and public-sector teams that run services for European and global clients. As Serbia's ICT exports hit record levels and employers mature their service practice, professionals who understand the ITIL framework are increasingly sought after. Roles span service desk analyst to IT service manager, and here is what the local market is telling us right now.

RSD 230k/mo

Service Delivery Manager pay, Belgrade

Glassdoor 2026

EUR 4.1bn

Serbia ICT service exports

2024 record high

115,000+

People in Serbia's ICT sector

4,000+ companies

RSD 132k/mo

IT Support Engineer pay, Belgrade

Glassdoor 2026

SECTORS HIRING

—IT Services, Outsourcing and Global Development Centres
—Banking, Financial Services and Insurance
—Telecommunications and Connectivity
—Gaming and Product Engineering
—Business Process Outsourcing and Shared Services
—Government and Public Sector Digital Services

GROWTH TRENDS

—Record ICT exports pulling in more European and global service work
—Global development centres maturing their service management practice
—Banks and telecoms standardising ITSM around recognised frameworks
—Government digital transformation lifting demand for service teams
—AI and data-centre investment expanding IT operations roles
—Reported ICT talent gap making certified professionals stand out

Sources: Glassdoor, InfoPlate (Belgrade) 2026; Serbia ICT export and employment data, trade.gov and serbia-business.eu 2024-2026.

Designation

ITIL 4 Foundation Certified Professionals in Belgrade : Salary Insights and Trends

Hiring Companies in Belgrade

RSD75K

Min

RSD110K

Average

RSD160K

Max

Glassdoor · InfoPlate (Belgrade) 2026

ComtradeNCR VoyixEndavaSAP

Source: Comtrade · NCR Voyix · Endava · SAP

What Is Driving ITSM Demand in Belgrade

Service Maturity Gap in Growing Teams

Belgrade's development centres and outsourcers scale fast, but many teams lack a shared service management standard, the exact gap ITIL 4 Foundation is built to close.

ITIL 4 builds service value and practice skills

Inconsistent Incident and Change Handling

Without common practices, incidents and changes are handled ad hoc, causing downtime and rework that ITIL-trained staff are hired to reduce.

ITIL 4 builds incident, problem and change skills

Demanding European and Global Clients

Serbian providers serve clients who expect mature, framework-based service delivery, making recognised ITSM knowledge a real competitive edge.

ITIL 4 builds a client-ready service language

Regulated Banking and Telecom Operations

Banks and telecoms in Belgrade run services under strict availability and reporting needs, where service level management and metrics knowledge is essential.

ITIL 4 builds governance and SLA skills

Public-Sector Digital Transformation

Serbia's drive to digitise public services raises demand for teams that can design, deliver and improve reliable, citizen-facing IT services.

ITIL 4 builds end-to-end service thinking

An ICT Talent and Skills Shortage

Belgrade's ICT sector reports a widening talent gap, so a recognised service management credential helps candidates get noticed and hired faster.

ITIL 4 makes certified professionals stand out

Sources: trade.gov Serbia ICT market, serbia-business.eu, kitalent.com (Belgrade ICT talent) 2024-2026.

ITIL 4 Foundation is more than a credential. It is a faster route into service management work in Belgrade's growing IT sector. Join professionals who turn service principles into reliable delivery. Start your journey today.

Your Belgrade Career Transformation

From IT Support Today to a Service Management Career

The Career Shift ITIL 4 Delivers

Belgrade's IT market is expanding with record ICT exports and global development centres, and employers increasingly separate professionals who understand service management from those who do not. Here is which side of that line you want to be on.

Today

Pay capped in general support roles with limited room to negotiate

After ITIL 4

IT service manager roles in Belgrade reach around RSD 260,000 a month, with senior ITSM bands higher

Today

Overlooked for roles that list ITIL knowledge as preferred

After ITIL 4

Eligible for ITSM roles across IT services, banking, telecom and the public sector

Today

Capable in tasks, but missing the framework clients ask for

After ITIL 4

Fluent in the Service Value System and core practices employers expect

You earn your ITIL 4 Foundation

Before

Service knowledge picked up on the job with nothing to prove it

Now you have

A globally recognised AXELOS and PeopleCert credential employers know

Before

Stuck in general IT tasks with no defined service management path

Now you have

A clear route into service desk, operations and ITSM roles

Before

Handling issues ad hoc without a common framework

Now you have

A shared language for incidents, changes and service value

Before

Skills that are hard to evidence when you change employer

Now you have

A portable qualification that travels across sectors and borders

"In a market this competitive, a recognised service management credential is what moves your CV to the top of the pile."

Join 50,000+ professionals who trained with Invensis Learning and made the shift.

Sources: Glassdoor, InfoPlate (Belgrade) 2026.

How to Get ITIL 4 Founfdation Certified in BelgradeStep-by-Step Certification Process

The ITIL 4 Foundation certification path in Belgrade is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

Step 1

Enrol in the 2-Day ITIL 4 Foundation Course

Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 3

Prepare with Practice Resources

Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

Step 4

Sit the ITIL 4 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

Step 5

Earn Your ITIL 4 Foundation Certificate

On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

Step 6

Maintain and Progress Your Certification

ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

Course Curriculumof the ITIL 4 Foundation Certification Training

The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

100% Secure and Safe download

Module 1: Service Management Key Concepts

Value, value co-creation, and value streams
Organizations, service providers, consumers, and stakeholders
Products and services; service offerings and service relationships
Outcomes, costs, risks, utility, and warranty

Sets the vocabulary for the entire exam, since terms like utility and warranty resurface throughout later modules.

100% Secure and Safe download

Skills You Will Build in This CourseCapabilities You Can Apply at Work

ITIL 4 Foundation training equips you with the concepts, terminology and practices behind modern IT service management. By the end you can describe the Service Value System and apply core practices to everyday service work.

Service Management Fundamentals

You will learn what a service is, how value is co-created between providers and consumers, and the meaning of utility and warranty. This grounds every later concept and answers what ITIL 4 Foundation actually teaches.

Navigate the Service Value System

Understand how the ITIL 4 Service Value System ties guiding principles, governance, the service value chain, practices and continual improvement into one model that turns demand into value.

Apply the Seven Guiding Principles

Learn to use principles such as focus on value, start where you are, and keep it simple and practical to make sound, consistent service decisions in real work situations.

Balance the Four Dimensions

Explore organisations and people, information and technology, partners and suppliers, and value streams and processes, so services are designed and run holistically.

Run Core ITIL Practices

Get to grips with key practices including incident management, problem management, change enablement, service desk and service level management that teams use every day.

Drive Continual Improvement and Metrics

Use the continual improvement model, service level agreements, and key metrics and KPIs to measure performance and steadily improve the services you support.

Who Should TakeITIL 4 Foundation Certification Training in Belgrade?

IT Service Manager

Service Desk Analyst

ITSM Practitioner

IT Support Engineer

IT Operations Manager

Incident / Problem Manager

Change Manager

IT Project Manager

Who Can Take This Certification Training

ITIL 4 Foundation Training Modesfor Professionals and Teams

We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

ITIL 4 Foundation Live Virtual Training

Live online instructor-led sessions

Interactive discussions and virtual activities

Expert guidance from experienced trainers

Practice assessments and revision support

Dedicated Q&A sessions for concept clarification

Fixed schedules for accountability and momentum

Small batch sizes for personalized attention

Access from any location with internet connectivity

Starts from

RSD 130110

Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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Your Partner for ITIL 4 Foundation Certification Training in BelgradeExpert-Led, Accredited and Flexible

As a trusted ITIL 4 Foundation training company in Belgrade, Invensis Learning delivers structured ITIL 4 Foundation training for individual professionals and organisations that want to build modern service management capability and prepare for the PeopleCert exam. Our programmes combine experienced, accredited instructors, flexible delivery, organised courseware and learner-focused support. Whether you enrol as an individual or arrange corporate training for your team in Belgrade, we provide a professional learning experience built around practical understanding, real-world application and measurable outcomes.

Accredited training partner aligned with AXELOS and PeopleCert standards
Experienced, certified trainers with real ITSM delivery background
Flexible formats: live online, classroom and corporate group training
Structured courseware, practice questions and exam-readiness support
Dedicated learner support before, during and after the training
ISO 9001 and ISO 27001 certified for quality and information security
Local and regional support tailored to professionals in Serbia
Trusted by individuals and organisations across multiple industries

100+

Countries Served

ISO 9001

Quality Management

200K+

Professionals Trained

12M+

Hours of Training Delivered

ISO 9001:2015 Certified

ISO 27001:2022 Certified

Secure SSL Encryption

Leaders in Training industry for 12+ years

Over 5000 five star reviews

Level AA conformance, W3C WCAG 2.2

ITIL 4 Foundation Training Locations in BelgradeInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

ITIL 4 Foundation Training Location in Belgrade

Hyatt Regency Belgrade, 5, Milentija Popovića, MZ Staro Sajmište, City Municipality Novi Belgrade, Belgrade, City of Belgrade, Central Serbia, 11070, Serbia

ITIL 4 Foundation Training Location in Belgrade

Hilton Belgrade, 35, Kralja Milana, Belgrade (Vračar), City Municipality of Vračar, City of Belgrade, Central Serbia, 11167, Serbia

Corporate ITIL 4 Foundation TrainingAround Your Workflows

Suitable for small, medium and large teams across your organisation
Customised schedules aligned with team and project availability
Flexible delivery through onsite, live virtual or hybrid formats
Certified trainers with practical service management experience
Role-based examples mapped to your tools, workflows and clients
Dedicated coordination and learner support for group programmes
Scalable delivery for teams across Belgrade and global locations

What Our Learners Say

Clear, Practical and Exam-Ready

"The trainer explained the Service Value System and guiding principles with examples from real service desks. I passed the PeopleCert exam first time and now use the practices daily in my support role."

Milos Jovanovic

IT Support Specialist

0/0

A Confident Career Switch into ITSM

"I moved from a developer role into service management thanks to this course. The four dimensions and core practices finally clicked, and the mock questions made the exam feel familiar."

Ana Petrovic

Service Desk Analyst

0/0

Useful for Everyday Operations

"Good balance of theory and real cases. The sessions on incident, problem and change enablement were the most useful for my day-to-day operations work in Belgrade."

Stefan Nikolic

IT Operations Coordinator

0/0

Our Team Now Speaks One Language

"We trained our service desk team and the impact was immediate. Everyone now shares the same vocabulary for incidents and changes, and our handovers and reporting have become far more consistent."

Jelena Markovic

Service Desk Lead, IT Outsourcing Sector

0/0

Flexible and Well-Coordinated Corporate Training

"As an L&D manager I needed a flexible, accredited provider for a distributed team. The corporate delivery was well organised, tailored to our workflows, and our service quality metrics improved within a quarter."

Dragan Stojanovic

L&D Manager, Banking Sector

0/0

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