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Build modern IT service management skills with AXELOS (PeopleCert) accredited ITIL Version 5 Foundation certification training in Belgrade. Instructor-led preparation for the ITIL 5 exam, built for professionals and teams who want to work to a globally recognised standard and grow their service management careers.
Flexible
Training Schedules
Instructor-led
Mode
16
Hours
16
PDUs
5K+ already enrolled
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Starts from
RSD 130110
Course Overview
Overview
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Belgrade, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
For Individuals
ITIL 5 Foundation training helps you build practical service management capability and prepare for the ITIL 5-F exam. It suits IT professionals, service desk and operations staff, and digital product teams who want to work to a recognised standard. Whether you are moving up from support, refreshing older ITIL knowledge, or entering IT service management for the first time, the course builds skills that Belgrade employers value across IT services, banking and telecom.
If you want a modern, digital-era credential that travels across employers and borders, this is a clear first step. You gain the ITIL Value System, the guiding principles and exam readiness on a structured, supported path.
For Organizations
ITIL 5 Foundation group training helps organisations standardise service management across teams. It equips service desks, operations and delivery groups with a shared framework and consistent ways of working. For Belgrade employers scaling delivery for EU clients, this training connects daily work to value, improves flow, and reduces waste across the service lifecycle.
If your teams struggle with inconsistent incident, change and service practices, group training creates a common governance language. Teams gain a standardised approach to value co-creation and continual improvement.
The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.
Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.
ITIL has become the default standard for IT service management across Belgrade's fast-growing tech sector, valued by outsourcing centres, telecom, banking and the global development centres that serve EU clients. As Serbia's ICT exports hit record levels and enterprises modernise their service operations, certified professionals are in demand from the service desk right up to delivery management. Here is what the Belgrade market is telling us right now.
ITIL 5 Foundation is more than a certificate. It is a career step for anyone in IT service management. Join professionals in Belgrade who work to a recognised standard and lead better service outcomes.
Your Belgrade Career TransformationBelgrade's IT sector is scaling fast for EU clients, and employers increasingly separate certified service management professionals from the rest. Here is which side of that line you want to be on.
Sources: Glassdoor, InfoPlate.rs, wage.is (Serbia) 2026.
The ITIL V5 Foundation certification path in Belgrade is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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In ITIL 5 Foundation training you will learn to manage digital products and services the modern way, applying the ITIL Value System, the seven guiding principles and value stream thinking to real service work across the nine Foundation topic areas.
Understand what sets digital products and services apart, how value is created, and how products and services are managed across their lifecycle.
Learn how value is co-created with consumers and stakeholders, balancing outcomes, costs, risks, experience and sustainability.
Apply the four dimensions: organisations and people, value streams and processes, information and technology, and partners and suppliers, for a holistic view.
See how guiding principles, governance, value chain activities, practices and continual improvement come together as one integrated system.
Use the seven guiding principles, from focus on value to optimise and automate, to make better decisions in real digital environments.
Understand the purpose of each lifecycle activity, from discovery and design to operation, delivery and support, and how they create value together.
Explore the role of ITIL management practices and how official practice guides support consistent, effective ways of working across teams.
Apply the continual improvement model and value stream mapping to improve flow, visibility and outcomes across digital services.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.
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Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.
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Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
RSD 130110
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
Invensis Learning delivers accredited ITIL 5 Foundation training for professionals and teams in Belgrade who want to build service management capability and pass the ITIL 5 exam. As a PeopleCert Accredited Training Organization, we combine AXELOS-aligned courseware, experienced trainers and flexible delivery. As a trusted ITIL Version 5 Foundation training company in Belgrade, we ensure that whether you enrol as an individual or arrange corporate training for your team, you get a professional learning experience built around practical understanding, real-world application and exam readiness.
12M+
Hours of Training Delivered
4
Flexible Learning Modes
98%
First-Attempt Pass Rate
5000+
Accredited Trainers Globally
ISO 9001:2015 Certified
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Leaders in Training industry for 12+ years
Over 5000 five star reviews
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ITIL Version 5 Foundation Training Location in Belgrade
Hyatt Regency Belgrade, 5, Milentija Popovića, MZ Staro Sajmište, City Municipality Novi Belgrade, Belgrade, City of Belgrade, Central Serbia, 11070, Serbia
ITIL Version 5 Foundation Training Location in Belgrade
Hilton Belgrade, 35, Kralja Milana, Belgrade (Vračar), City Municipality of Vračar, City of Belgrade, Central Serbia, 11167, Serbia
Trusted by Leading Employers
Passed First Time and Applied It Fast
"The ITIL 5 Foundation course gave me the structure I was missing. I finally understand the value system and the guiding principles, and I passed the exam on my first attempt. It has already changed how I handle incidents at work."
Milos Jovanovic
IT Support Engineer
0/0
Practical and Well Explained
"Clear, practical sessions on the four dimensions and the service lifecycle. The trainer used real examples from service desk work, which made it easy to connect the theory to my daily job. The mock exams were spot on."
Ana Petrovic
Service Desk Team Lead
0/0
A Solid Refresh to ITIL 5
"I moved from an older ITIL background and needed to get current with ITIL 5. The value stream mapping and continual improvement topics were the most useful for me. Good pace and strong support throughout."
Nikola Stankovic
IT Operations Analyst
0/0
Our Team Now Works to One Standard
"We trained a full service management team through Invensis Learning. The delivery was flexible around our shifts, and the group now shares a common ITIL 5 language. Incident and change handling has become far more consistent."
Jelena Ilic
L&D Manager, IT Services
0/0
Tailored Corporate Training That Delivered
"As a head of operations, I needed my team fluent in modern service management. The corporate programme was tailored to our environment, and the trainers were genuinely experienced. Reporting made it easy to track progress."
Marko Djordjevic
Head of IT Operations, Telecom
0/0
4.6
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Locations Worldwide
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ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the guiding principles and the practices that help organisations create, deliver and continually improve value.