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Build modern IT service management skills with AXELOS (PeopleCert) accredited ITIL Version 5 Foundation certification training in Belgrade. Instructor-led preparation for the ITIL 5 exam, built for professionals and teams who want to work to a globally recognised standard and grow their service management careers.
Flexible
Training Schedules
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Mode
16
Hours
16
PDUs
5K+ already enrolled
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Starts from
RSD 130110
Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
Your Entry into Digital Service Management
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Belgrade, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
2 days of instructor-led training (16 hours)
16 PDUs on completion of the training
Official PeopleCert ITIL V5 Foundation Digital Courseware
Value stream mapping, Guiding Principles and Continual Improvement Model content
Full-length mock exams in the exact format of the live PeopleCert paper
PeopleCert ITIL V5 Foundation exam voucher
PeopleCert-accredited trainers with real-world delivery experience
Official ITIL V5 Foundation certificate and digital badge valid for 3 years on exam pass
Retake the training within 2 months at no additional cost
Recordings of all training sessions.
of the ITIL Version 5 Foundation Training Course
Do You Qualify for the ITIL V5 Foundation Exam?
Real Value for Your Career
For Individuals
ITIL 5 Foundation training helps you build practical service management capability and prepare for the ITIL 5-F exam. It suits IT professionals, service desk and operations staff, and digital product teams who want to work to a recognised standard. Whether you are moving up from support, refreshing older ITIL knowledge, or entering IT service management for the first time, the course builds skills that Belgrade employers value across IT services, banking and telecom.
If you want a modern, digital-era credential that travels across employers and borders, this is a clear first step. You gain the ITIL Value System, the guiding principles and exam readiness on a structured, supported path.
For Organizations
ITIL 5 Foundation group training helps organisations standardise service management across teams. It equips service desks, operations and delivery groups with a shared framework and consistent ways of working. For Belgrade employers scaling delivery for EU clients, this training connects daily work to value, improves flow, and reduces waste across the service lifecycle.
If your teams struggle with inconsistent incident, change and service practices, group training creates a common governance language. Teams gain a standardised approach to value co-creation and continual improvement.
The ITIL V5 Foundation exam validates your understanding of ITIL (Version 5), the framework for digital product and service management. The exam covers the nine Foundation topic areas PeopleCert publishes: digital product and service management concepts, value co-creation, the four dimensions of product and service management, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL (Version 5) principles in real-world digital product and service environments.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
Why Get ITIL Certified in Serbia?
ITIL has become the default standard for IT service management across Belgrade's fast-growing tech sector, valued by outsourcing centres, telecom, banking and the global development centres that serve EU clients. As Serbia's ICT exports hit record levels and enterprises modernise their service operations, certified professionals are in demand from the service desk right up to delivery management. Here is what the Belgrade market is telling us right now.
Designation
ITIL Version 5 Foundation Certified Professionals in Belgrade : Salary Insights and Trends
Hiring Companies in Belgrade
Glassdoor · InfoPlate.rs (Serbia) 2026
Source: TaskUs · NCR Voyix · Telekom Srbija · Comtrade
ITIL 5 Foundation is more than a certificate. It is a career step for anyone in IT service management. Join professionals in Belgrade who work to a recognised standard and lead better service outcomes.
Your Belgrade Career TransformationBelgrade's IT sector is scaling fast for EU clients, and employers increasingly separate certified service management professionals from the rest. Here is which side of that line you want to be on.
Sources: Glassdoor, InfoPlate.rs, wage.is (Serbia) 2026.
Step-by-Step Certification Process
The ITIL V5 Foundation certification path in Belgrade is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
of the ITIL Version 5 Foundation Certification Training
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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Practical, Job-Ready Capability
In ITIL 5 Foundation training you will learn to manage digital products and services the modern way, applying the ITIL Value System, the seven guiding principles and value stream thinking to real service work across the nine Foundation topic areas.
Understand what sets digital products and services apart, how value is created, and how products and services are managed across their lifecycle.
Learn how value is co-created with consumers and stakeholders, balancing outcomes, costs, risks, experience and sustainability.
Apply the four dimensions: organisations and people, value streams and processes, information and technology, and partners and suppliers, for a holistic view.
See how guiding principles, governance, value chain activities, practices and continual improvement come together as one integrated system.
Use the seven guiding principles, from focus on value to optimise and automate, to make better decisions in real digital environments.
Understand the purpose of each lifecycle activity, from discovery and design to operation, delivery and support, and how they create value together.
Explore the role of ITIL management practices and how official practice guides support consistent, effective ways of working across teams.
Apply the continual improvement model and value stream mapping to improve flow, visibility and outcomes across digital services.
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to strengthen IT service management capabilities, standardise service delivery practices, and support workforce development through customised team learning initiatives. This Corporate ITIL V5 Foundation training programme helps organisations build service-oriented teams and improve operational efficiency.
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Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customised ITIL V5 Foundation coaching and focused exam preparation support.
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Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
RSD 130110
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
Trusted by Professionals and Teams
Invensis Learning delivers accredited ITIL 5 Foundation training for professionals and teams in Belgrade who want to build service management capability and pass the ITIL 5 exam. As a PeopleCert Accredited Training Organization, we combine AXELOS-aligned courseware, experienced trainers and flexible delivery. As a trusted ITIL Version 5 Foundation training company in Belgrade, we ensure that whether you enrol as an individual or arrange corporate training for your team, you get a professional learning experience built around practical understanding, real-world application and exam readiness.
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First-Attempt Pass Rate
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Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL Version 5 Foundation Training Location in Belgrade
Hyatt Regency Belgrade, 5, Milentija Popovića, MZ Staro Sajmište, City Municipality Novi Belgrade, Belgrade, City of Belgrade, Central Serbia, 11070, Serbia
ITIL Version 5 Foundation Training Location in Belgrade
Hilton Belgrade, 35, Kralja Milana, Belgrade (Vračar), City Municipality of Vračar, City of Belgrade, Central Serbia, 11167, Serbia
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Trusted by Leading Enterprises in Serbia
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"Shatish Course pace, explanation, examples were great. Learned new terminologies, he is a great lecturer."
"Thanks to the training. I passed the exam on the first try and was promoted to IT Service Desk Manager's. The certification gave me the confidence and knowledge to excel in my new role, demonstrating my commitment to best practices."
David Miller
(4.7/5)
"the trainer was very knowlegeable"
"The organisation was very good. The team activity in the warehouse was productive. In the evening we had a great experience."
"This is a good conduct of the information contained in e-mail for me ."
"Victor is a very good instructor"
"The instructor was exceptionally clear in their explanations and patiently repeated any concepts I struggled to understand, ensuring a smooth learning experience. I highly recommend Invensis for their outstanding teaching approach and commitment to student success"
"Training was good and informative. Sathish is an amazing trainer. Thanks. "
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ITIL Version 5 Foundation training for individuals and teams. Select a city in Serbia to view upcoming dates, formats and pricing.
Here's everything you may ask...
ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the guiding principles and the practices that help organisations create, deliver and continually improve value.