Is ITIL 5 Foundation worth it in Serbia?

Yes. Serbia's IT services, outsourcing and banking employers increasingly want certified service management skills, and IT roles pay roughly twice the national average. IT service manager roles average around RSD 3.9M per year, so a recognised ITIL 5 credential can strengthen your position. Talk to a learning advisor to plan your path.

Is ITIL 5 Foundation recognised in Serbia?

Yes. ITIL is the world's most widely adopted IT service management framework, and PeopleCert operates in over 200 countries. Employers across Serbia's IT services, nearshoring, telecom and financial sectors recognise the ITIL 5 Foundation credential.

How is ITIL 5 different from ITIL 4?

ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core structure, dedicated value stream mapping and management, and an updated ITIL Value System, with a stronger digital-era and sustainability emphasis.

How long is the ITIL 5 Foundation certification valid?

ITIL 5 Foundation is valid for three years. To keep it active, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal options with PeopleCert.

How much does ITIL 5 Foundation training cost in Serbia?

Training is quoted in local currency and varies by format and schedule, so pricing is available on request. The fee typically bundles courseware, mock exams and exam support, while the PeopleCert exam fee varies by region and channel. Request a quote for the current price in Serbia.

What is included in the ITIL 5 Foundation course fee?

The training fee typically includes ITIL 5 aligned courseware, practice questions, mock exams, first-attempt guidance, learner support and a course completion certificate. An exam voucher is often bundled; confirm inclusion when you enquire.

Is the exam fee included in the training price?

The PeopleCert exam voucher is often included in accredited training packages, but this varies by plan. Exam pricing itself varies by region and purchasing channel. Ask a learning advisor to confirm exactly what your package includes.

Do you offer corporate or group discounts?

Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, operations teams and wider delivery groups across Serbia. Contact us for a tailored group quote.

What payment options are available?

We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

What is the format of the ITIL 5 Foundation exam?

The exam is closed book with single-answer multiple-choice questions, based on the ITIL 5 Foundation (Version 5.0) syllabus. It covers nine topic areas, from digital product and service management concepts to value stream mapping and management.

How many questions are on the exam and how long is it?

The ITIL 5 Foundation exam has 40 questions and lasts 60 minutes (one hour). It is a closed-book, single-answer multiple-choice examination.

What is the passing score for the exam?

You need 65% to pass, which is 26 out of 40 questions answered correctly. Focus your preparation on broad understanding across all nine topic areas.

Where can I take the ITIL 5 Foundation exam in Serbia?

You can sit the exam online through PeopleCert's OnVUE online proctoring, available 24/7, or at a PeopleCert authorised test centre. The exam is usually arranged as part of a training and exam package.

What happens if I do not pass the first time?

You can re-sit the ITIL 5 Foundation exam; PeopleCert charges a re-examination fee for further attempts. Our first-attempt guidance, mock exams and practice questions are designed to help you pass the first time. Confirm the current re-sit policy with PeopleCert.

What topics does the ITIL 5 Foundation training cover?

The training covers all nine Foundation topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, ITIL's management practices, continual improvement, and value stream mapping and management.

Do I need prior experience or ITIL 4 to take this course?

No. ITIL 5 Foundation has no formal prerequisites and is open to all, so beginners are welcome. If you hold ITIL 4, you will find some familiar concepts, but it is not required. The training builds your knowledge from the ground up.

Are mock exams and practice questions included?

Yes. The programme includes ITIL 5 aligned practice questions and full mock exams that match the 40-question, closed-book format, helping you find weak areas and build exam readiness.

Is the courseware aligned to the latest ITIL syllabus?

Yes. The courseware is aligned to the official AXELOS ITIL 5 Foundation (Version 5.0) syllabus, the current edition, so you study the latest framework including value stream management and the product and service lifecycle.

Will I receive a certificate and badge after passing?

On passing the exam you receive an official PeopleCert digital certificate and digital badge, and you may use the ITIL 5 Foundation designation. You also receive a course completion certificate from Invensis Learning.

How do I enrol in the ITIL 5 Foundation course in Serbia?

You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you would like guidance first.

What training formats are available?

We offer online (live virtual) instructor-led training, classroom sessions and customised corporate group training, so you can choose the format that fits your schedule and learning style across Serbia.

How soon can I start?

New batches run regularly in live virtual format, and self-paced options let you begin right away. See upcoming schedules or ask an advisor about the next available Serbia-friendly cohort.

Can I reschedule or transfer to another batch?

Yes. Flexi options let you reschedule or transfer to another batch, and selected plans allow you to attend the training twice. Contact support to arrange this.

What is the refund or cancellation policy?

Refunds and cancellations follow our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.

ITIL 5 Foundation Training in Serbia

Aligned to Current Syllabus

Master modern digital product and service management with instructor-led ITIL 5 Foundation training built for Serbia's IT services, outsourcing and shared-services market. Learn the ITIL Value System, the product and service lifecycle and value stream management, and prepare for the AXELOS ITIL 5 (Version 5.0) exam delivered by PeopleCert, in flexible formats that fit working professionals.

Flexible

Training Schedules

Instructor-led

Mode

Hours

PDUs

5K+ already enrolled

4.5 (24+ Reviews)

10 enrolled this week

Want to Train Your Team?

Build Modern IT Service Skills with ITIL 5 in Serbia

Starts from

RSD 130110

What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

The ITIL 5 Foundation certification training in Serbia introduces you to ITIL 5 Foundation (ITIL 5-F), the entry-level qualification in the ITIL 5 scheme created by AXELOS, with examinations delivered by PeopleCert. ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library and the world's most widely adopted framework for digital product and service management.

Across Serbia's fast-growing IT services, nearshoring and shared-services market, employers increasingly want professionals who can co-create value, govern the product and service lifecycle, and apply the ITIL Value System in modern digital environments. This programme prepares you for the 40-question Foundation exam while building capability you can use from day one.

Whether you are stepping up from a service desk role, refreshing your knowledge from ITIL 4, or moving into digital product management, the fifth edition gives you a current, globally recognised credential. Start your certification journey with Invensis Learning.

Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Serbia, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

Key Highlightsof the ITIL Version 5 Foundation Training Course

End-to-End Learning and Certification Readiness

Structured ITIL 5 Foundation certification training in Serbia designed to help learners
Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Serbia
Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
Guided preparation support for learners pursuing certification, assessment, or professional skill validation

Structured Courseware and Learning Resources

Access to organized course materials that support step-by-step learning
Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
Practice questions, assignments, quizzes, or mock assessments included where applicable
Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

Instructor-Led, Practical Learning Experience

Live interactive sessions delivered by experienced trainers with relevant domain expertise
Real-world examples, case discussions, and practical activities to improve applied understanding
Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
Training focused on helping learners apply concepts at work, not just complete the course content

Flexible Learning Support in Serbia

Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
Learning support designed to help participants stay on track throughout the training journey
Additional revision, retake, or post-training support may be available based on the selected course

Learn the Core Concepts Covered in the Course

Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
Explore practical use cases that show how the concepts are applied in professional environments
Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

Assessment, Practice, and Completion Support

Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
Use assessments to identify learning gaps and strengthen weak areas
Receive guidance through a structured ITIL 5 Foundation exam prep training in Serbia
Earn a course completion certificate after successfully meeting the course requirements

Career and Workplace Application

Build practical skills that support professional growth, role advancement, and improved job performance in Serbia
Strengthen confidence in applying course concepts to workplace challenges
Improve professional credibility through structured training and certification preparation where applicable
Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

ITIL V5 Foundation Certification Eligibility in SerbiaDo You Qualify for the ITIL V5 Foundation Exam?

ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

No formal prerequisites — open to anyone interested in IT service management.
Suitable for IT professionals, service desk and support staff, and ITSM practitioners.
Useful for managers and business stakeholders who interact with IT services.
A basic familiarity with IT services is helpful but not required.

What You Gain from ITIL 5 FoundationBenefits for Professionals and Organisations

For Individuals

ITIL 5 Foundation training helps professionals understand modern service management and prepare for the ITIL 5 (Version 5.0) Foundation exam. The programme suits service desk staff, IT operations professionals, DevOps and Agile practitioners, and digital product owners who want a current, marketable credential. Whether you are new to ITIL or moving up from ITIL 4, this training builds the value co-creation, lifecycle and value stream skills that Serbian IT employers now look for.

If you want to prove your service management skills with a globally trusted credential, ITIL 5 Foundation is a clear starting point. You gain knowledge of the four dimensions, the ITIL Value System and continual improvement, plus structured exam preparation that employers across sectors value.

Earn a globally recognised AXELOS credential examined by PeopleCert
Master digital product and service management, not just legacy IT services
Speak the ITIL Value System language employers in Serbia's IT sector expect
Position yourself for service desk, incident and IT service manager roles
Apply the seven guiding principles and value co-creation from day one
Refresh outdated ITIL 4 knowledge to the current fifth edition
Build a foundation for higher ITIL 5 qualifications
Boost credibility with nearshore clients and multinational employers

For Organizations

ITIL 5 Foundation group training helps organisations build service management capability by equipping teams with the ITIL Value System, guiding principles and lifecycle knowledge. The training can be delivered for service desks, operations teams or wider delivery groups. For organisations serving Western European clients from Serbia, a shared ITIL 5 foundation improves consistency, quality and value across every engagement.

If your teams work across incidents, changes and digital products without a common framework, ITIL 5 Foundation training creates a shared vocabulary. Teams gain a standardised approach to value co-creation, continual improvement and the product and service lifecycle.

Build a shared service management language across IT and delivery teams
Improve incident, problem and change practices with a common framework
Align digital products and services to value co-creation and outcomes
Standardise ways of working across nearshore and multi-supplier teams
Strengthen continual improvement and value stream thinking
Upskill whole teams to the current ITIL 5 (Version 5.0) edition
Reduce delivery risk with consistent, practice-led governance
Support digital transformation and shared-services maturity

ITIL V5 Foundation Exam Format in SerbiaWhat to expect on exam day

The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

Exam Component	Details
Exam Name	ITIL V5 Foundation
Conducted By	PeopleCert
Exam Duration	60 minutes
Number of Questions	40 multiple-choice questions
Passing Score	65% (26 of 40 correct)
Exam Format	Multiple-choice, closed book; online proctored or test center
Testing Basis	ITIL V5 Foundation syllabus
Testing Format	PeopleCert online proctored or test center
Book	Closed book
Certificate Validity	3 years; renew via PeopleCert CPD or re-exam

ITIL V5 Foundation Certification Cost in Serbia

The total cost of getting ITIL V5 Foundation certified in Serbia includes the training fee and the certification exam fee.

Training Cost Includes:

Accredited ITIL 5 Foundation certification training in Serbia delivered by experienced service management instructors
Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
Expert guidance throughout the learning journey, including exam preparation strategies and revision support
The ITIL Version 5 Foundation training cost in Serbia is RSD 130110

Exam Cost:

PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
PeopleCert online proctored or test center delivery
ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

Your ITIL 5 Career Prospects Across SerbiaRoles, Demand and Earning Power

ITIL 5 skills are increasingly sought across Serbia's IT services, outsourcing, banking and telecom employers, who run complex digital products and services for domestic and Western European clients. As shared-services centres mature and enterprises pursue digital transformation, certified service management professionals stand out from the wider developer pool. Demand runs from service desk and incident roles up to IT service manager and operations leadership, and here is what the market is telling us right now.

RSD 3.9M

Average IT service manager pay, Serbia

per year gross, InfoPlate/Glassdoor 2026

126,000+

ICT professionals employed in Serbia

up 39% since 2020, Emerging Europe

$4.1B

Serbia ICT service exports

2024, largest net export sector

~2x

IT pay versus national mean

IT sector premium, 2026

SECTORS HIRING

—IT Services, Outsourcing and Nearshoring
—Banking, Financial Services and Insurance
—Telecommunications
—Global R&D and Development Centres
—Government and Public-Sector Digital Programmes
—BPO and Shared Services

GROWTH TRENDS

—EU convergence driving enterprise IT spending
—Nearshoring hub for Western European banks and enterprises
—BPO market growing at about 6.5% CAGR to 2029
—Data-centre and AI infrastructure investment expanding
—Shared-services centres maturing their ITSM practices
—Certified ITSM talent scarce versus the wider developer pool

Sources: InfoPlate.rs, Glassdoor, Native Teams (Serbia) 2026; Emerging Europe, trade.gov, Statista (ICT sector and exports) 2024-2026.

Designation

ITIL Version 5 Foundation Certified Professionals in Serbia : Salary Insights and Trends

Hiring Companies in Serbia

RSD1200K

Min

RSD1800K

Average

RSD2760K

Max

InfoPlate.rs · Glassdoor (Serbia) 2026

Levi9EndavaNCRComtrade

Source: Levi9 · Endava · NCR · Comtrade

Why ITIL 5 Skills Are in Demand Across Serbia

Service Management Maturity Gap

Serbia's IT firms deliver for demanding Western European clients, yet many teams still lack a common service management framework. ITIL 5 closes that gap with the ITIL Value System and product lifecycle.

ITIL 5 builds the Value System and lifecycle skills

Digital Product Delivery Pressure

Nearshore programmes for banks and enterprises are less tolerant of execution risk. Professionals who can co-create value and manage the full product and service lifecycle are in growing demand.

ITIL 5 builds value co-creation skills

Scarce Certified ITSM Talent

Serbia has a deep developer pool but far fewer credentialed service management professionals. An AXELOS ITIL 5 credential examined by PeopleCert makes holders more visible to employers.

ITIL 5 makes certified professionals stand out

Shared-Services Standardisation

As global development and shared-services centres expand in Belgrade, Novi Sad and Nis, employers need consistent incident, change and improvement practices that a shared ITIL 5 foundation provides.

ITIL 5 builds continual improvement skills

Outdated ITIL 4 Knowledge

Many practitioners hold older ITIL knowledge that predates value stream management and digital product focus. Upgrading to ITIL 5 (Version 5.0) keeps skills current with the latest framework.

ITIL 5 refreshes teams to the current edition

EU Convergence and IT Spend

EU convergence is driving enterprise IT investment across Serbia, raising demand for governed, value-led service delivery that ITIL 5 practices are designed to support.

ITIL 5 builds governance-ready service skills

Sources: trade.gov, Emerging Europe, Statista, Doing Business in Serbia (ICT and BPO) 2024-2026; InfoPlate.rs, Glassdoor (Serbia) 2026.

ITIL 5 Foundation is more than a certificate. It is a career accelerator for service management professionals in Serbia's growing IT sector. Join professionals who co-create value and lead modern service delivery. Start your journey today.

Your Serbia Career Transformation

The Career Shift ITIL 5 Foundation Delivers,

And What Changes Once You Certify

Serbia's IT services and outsourcing market is expanding with EU convergence and nearshoring, and employers increasingly separate certified service management professionals from the rest. Here is which side of that line you want to be on.

Today

Support-level pay with limited leverage to negotiate in the local market

After ITIL 5

IT service manager roles in Serbia average around RSD 3.9M per year, with senior bands reaching higher

Today

Shortlisted less often for roles that list ITIL as preferred

After ITIL 5

Eligible for service management roles across IT services, banking and telecom

Today

Capable in delivery, but without a shared service management framework

After ITIL 5

Confident applying the guiding principles and continual improvement at work

You earn your ITIL 5 Foundation

Before

Service management knowledge with no recognised, up-to-date credential

Now you have

A current AXELOS credential examined by PeopleCert and recognised worldwide

Before

Task-level service desk experience with limited framework grounding

Now you have

Fluency in the ITIL Value System, value co-creation and the product lifecycle

Before

Stuck in support roles with no structured path upward

Now you have

A clear route into IT service manager and operations roles in Serbia

Before

Older ITIL 4 knowledge that predates value stream management

Now you have

Skills aligned to the latest ITIL 5 (Version 5.0) edition

"In Serbia's IT export market, the difference between doing service management and being certified in it is increasingly a credential employers already recognise."

Join 50,000+ professionals who trained with Invensis Learning and made the shift.

Sources: InfoPlate.rs, Glassdoor, Native Teams (Serbia) 2026.

How to Get ITIL V5 Foundation Certified in SerbiaStep-by-Step Certification Process

The ITIL V5 Foundation certification path in Serbia is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

Step 1

Enrol in the 2-Day ITIL V5 Foundation Course

Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 3

Schedule Your Exam

The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

Step 4

Sit the ITIL V5 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

Step 5

Earn Your ITIL V5 Foundation Certificate

After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

Step 6

Maintain and Progress Your Certification

ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

Course Curriculumof the ITIL Version 5 Foundation Certification Training

The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

100% Secure and Safe download

Module 1: Key ITIL Terms & Definitions

Digital products and digital services
Products, services, and service offerings
Value co-creation
Utility and warranty
Outputs vs outcomes
Costs and risks
Continual improvement
Service relationships and SLAs

Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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Skills You Will Build in This ProgrammeFrom the ITIL Value System to Value Streams

This ITIL 5 Foundation programme helps you build service management knowledge and exam readiness across all nine Foundation topic areas. By the end you can apply the ITIL Value System, the guiding principles and value stream thinking to real digital service delivery.

Digital Product and Service Concepts

Understand what distinguishes digital products and services, how value is created, and how products and services are managed across their lifecycle in the modern digital era.

Value Co-Creation and the Four Dimensions

Learn how value is co-created with consumers and stakeholders across outcomes, costs, risks, experience and sustainability, and apply the four dimensions of product and service management.

The ITIL Value System

Master how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.

The Seven Guiding Principles

Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think holistically, keep it simple, and optimise and automate.

The Product and Service Lifecycle

Understand the purpose of each lifecycle activity from discovery and design through build, operation, delivery and support, and how they work together to create value.

Value Stream Mapping and Management

Identify, map and manage value streams to improve flow, visibility and outcomes, and use continual improvement to drive long-term service performance.

Who Should TakeITIL V5 Foundation Certification Training in Serbia?

IT Service Manager

Service Desk Analyst

ITSM Practitioner

IT Support Engineer

IT Operations Manager

Incident / Problem Manager

Change Manager

IT Project Manager

Who Can Take This Certification Training

ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

ITIL V5 Foundation Classroom Training

Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support

Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

ITIL V5 Foundation Corporate Group Training

Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces

Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

ITIL V5 Foundation Focused 1-to-1 Training

One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs

Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

ITIL V5 Foundation Live Virtual Training

Live online instructor-led sessions

Interactive discussions and virtual activities

Expert guidance from experienced trainers

Practice assessments and revision support

Dedicated Q&A sessions for concept clarification

Fixed schedules for accountability and momentum

Small batch sizes for personalized attention

Access from any location with internet connectivity

Starts from

RSD 130110

Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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Why Choose Invensis LearningFor ITIL 5 Foundation Certification Training in Serbia?

Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across Serbia looking to build modern service management capability and prepare for the AXELOS ITIL 5 (Version 5.0) exam delivered by PeopleCert. Our programmes combine accredited instructors, flexible delivery formats, organised courseware and learner-focused support. Whether you are enrolling as an individual or planning corporate training for your team, Invensis Learning, a leading ITIL Version 5 Foundation training company in Serbia, provides a professional experience built around practical understanding, real-world application and measurable learning outcomes.

PeopleCert Accredited Training Organization delivering official ITIL 5 Foundation
PeopleCert-accredited, experienced trainers with real service management exposure
Flexible live virtual, classroom and corporate delivery formats
ITIL 5 aligned courseware, mock exams and practice questions
Guidance to help you clear the exam on your first attempt
ISO 9001:2015 quality and ISO 27001:2022 information security certified
Dedicated learner support before, during and after training
Global delivery with local, region-specific support for Serbia

Flexible Learning Modes

98%

First-Attempt Pass Rate

5000+

Accredited Trainers Globally

4.7/5

Rated by Learners Worldwide

ISO 9001:2015 Certified

ISO 27001:2022 Certified

Secure SSL Encryption

Leaders in Training industry for 12+ years

Over 5000 five star reviews

Level AA conformance, W3C WCAG 2.2

ITIL Version 5 Foundation Training Locations in SerbiaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

ITIL Version 5 Foundation Training Location in Serbia

Hyatt Regency Belgrade, 5, Milentija Popovića, MZ Staro Sajmište, City Municipality Novi Belgrade, Belgrade, City of Belgrade, Central Serbia, 11070, Serbia

ITIL Version 5 Foundation Training Location in Serbia

Hilton Belgrade, 35, Kralja Milana, Belgrade (Vračar), City Municipality of Vračar, City of Belgrade, Central Serbia, 11167, Serbia

Corporate ITIL 5 Foundation TrainingFor Your Teams in Serbia

Suitable for small, medium and large teams
Customised schedules based on team availability
Flexible delivery through onsite, live virtual or hybrid formats
Accredited trainers with relevant service management and industry expertise
Role-based, industry-relevant examples for better workplace application
Dedicated coordination and learner support for corporate programmes
Scalable delivery for teams across Serbia and global locations

What Our Learners Say

Passed the Foundation Exam First Time

"The training made the ITIL Value System and the guiding principles genuinely clear, not just exam theory. The mock exams matched the real format and I passed the 40-question Foundation exam on my first attempt."

Milos Petrovic

Service Desk Team Lead

0/0

A Clear Step up in My Career

"As someone moving up from a support role, ITIL 5 gave me the language employers here actually use. The trainer connected each topic to real service delivery, which helped me apply it at work straight away."

Jelena Ilic

IT Support Analyst

0/0

Great Refresh to the Current Edition

"I had older ITIL knowledge, and this course refreshed me on value streams and the product and service lifecycle. Well structured, practical and easy to follow at an online session pace."

Nikola Jovanovic

IT Service Management Analyst

0/0

Consistent Practice Across the Team

"We trained our operations team to build a shared service management framework. Delivery was flexible around our schedule and the trainers used examples relevant to our financial services context. Incident and change handling has become far more consistent."

Ana Markovic

IT Operations Manager, Financial Services

0/0

A Shared Language for Our Delivery Teams

"Standardising our nearshore delivery teams on ITIL 5 gave us a common language with clients. Invensis Learning coordinated the corporate sessions smoothly and the continual improvement content mapped directly to how we work."

Stefan Nikolic

Head of Service Delivery, IT Outsourcing

0/0

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Locations Worldwide

99%

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Frequently Asked QuestionsHere's everything you may ask...

ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, with exams delivered by PeopleCert. It introduces digital product and service management, the ITIL Value System and the product and service lifecycle. It suits IT and business professionals at any career stage, with no prior ITIL knowledge required.

ITIL 5 Foundation Training in Serbia

What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

Key Highlightsof the ITIL Version 5 Foundation Training Course

ITIL V5 Foundation Certification Eligibility in SerbiaDo You Qualify for the ITIL V5 Foundation Exam?

What You Gain from ITIL 5 FoundationBenefits for Professionals and Organisations

ITIL V5 Foundation Exam Format in SerbiaWhat to expect on exam day

ITIL V5 Foundation Certification Cost in Serbia

Your ITIL 5 Career Prospects Across SerbiaRoles, Demand and Earning Power

SECTORS HIRING

GROWTH TRENDS

Why ITIL 5 Skills Are in Demand Across Serbia

Service Management Maturity Gap

Digital Product Delivery Pressure

Scarce Certified ITSM Talent

Shared-Services Standardisation

Outdated ITIL 4 Knowledge

EU Convergence and IT Spend

The Career Shift ITIL 5 Foundation Delivers,

And What Changes Once You Certify

How to Get ITIL V5 Foundation Certified in SerbiaStep-by-Step Certification Process

Enrol in the 2-Day ITIL V5 Foundation Course

Complete the Accredited Training

Schedule Your Exam

Sit the ITIL V5 Foundation Exam

Earn Your ITIL V5 Foundation Certificate

Maintain and Progress Your Certification

Module 2: ITIL Four Dimensions of Product & Service Management

Module 3: ITIL Product & Service Lifecycle

Module 4: ITIL Value System (ITIL VS)

Module 5: Value Stream Identification, Mapping & Management

Module 6: ITIL & Artificial Intelligence (AI)

Module 7: ITIL & Other Frameworks

Course Curriculumof the ITIL Version 5 Foundation Certification Training

Module 1: Key ITIL Terms & Definitions

Skills You Will Build in This ProgrammeFrom the ITIL Value System to Value Streams

Digital Product and Service Concepts

Value Co-Creation and the Four Dimensions

The ITIL Value System

The Seven Guiding Principles

The Product and Service Lifecycle

Value Stream Mapping and Management

Who Should TakeITIL V5 Foundation Certification Training in Serbia?

ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

ITIL V5 Foundation Classroom Training

ITIL V5 Foundation Corporate Group Training

ITIL V5 Foundation Focused 1-to-1 Training

ITIL V5 Foundation Live Virtual Training

Why Choose Invensis LearningFor ITIL 5 Foundation Certification Training in Serbia?

ITIL Version 5 Foundation Training Locations in SerbiaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

Corporate ITIL 5 Foundation TrainingFor Your Teams in Serbia

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Frequently Asked QuestionsHere's everything you may ask...

What is ITIL 5 Foundation and who is it for?

Is ITIL 5 Foundation worth it in Serbia?

Is ITIL 5 Foundation recognised in Serbia?

How is ITIL 5 different from ITIL 4?

How long is the ITIL 5 Foundation certification valid?