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Build modern IT service management skills with instructor-led ITIL Version 5 Foundation certification training in Bratislava. This AXELOS-aligned, PeopleCert-accredited programme prepares professionals across the city's shared services and technology sector for the ITIL 5 Foundation exam, covering the ITIL Value System, the seven guiding principles and value stream management.
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16
Hours
16
PDUs
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EUR 1110
Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
Your Entry into Modern Service Management
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Bratislava, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
2 days of instructor-led training (16 hours)
16 PDUs on completion of the training
Official PeopleCert ITIL V5 Foundation Digital Courseware
Value stream mapping, Guiding Principles and Continual Improvement Model content
Full-length mock exams in the exact format of the live PeopleCert paper
PeopleCert ITIL V5 Foundation exam voucher
PeopleCert-accredited trainers with real-world delivery experience
Official ITIL V5 Foundation certificate and digital badge valid for 3 years on exam pass
Retake the training within 2 months at no additional cost
Recordings of all training sessions.
of the ITIL Version 5 Foundation Training Course
Do You Qualify for the ITIL V5 Foundation Exam?
Skills Bratislava Employers Value
For Individuals
ITIL 5 Foundation training helps you build current, digital-era service management capability and prove it with a recognised PeopleCert credential. The programme suits service desk analysts, IT support staff, and professionals moving into incident, problem or service delivery roles. Whether you are new to ITIL or updating from an earlier version, the course gives you the modern framework that Bratislava's technology and shared services employers increasingly expect.
If you want to stand out in Bratislava's competitive IT market, ITIL 5 Foundation is a clear and achievable step. You gain the ITIL Value System, guiding principles and practice knowledge that link your daily work to real business outcomes.
For Organizations
ITIL 5 Foundation group training helps organisations build service management capability by equipping teams with a structured, current framework. It can be delivered for IT operations, service desks or whole business units. For centres looking to move up the value chain and standardise how they deliver services, this training provides a scalable, flexible solution.
If your teams work to different standards across suppliers and locations, ITIL 5 Foundation creates a common service management language. Staff gain a shared approach to practices, value streams and continual improvement.
The ITIL V5 Foundation exam validates your understanding of ITIL (Version 5), the framework for digital product and service management. The exam covers the nine Foundation topic areas PeopleCert publishes: digital product and service management concepts, value co-creation, the four dimensions of product and service management, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL (Version 5) principles in real-world digital product and service environments.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
Roles, Demand and Salary
ITIL 5 Foundation has become a practical marker of service management capability across Bratislava, where a dense cluster of shared services centres, software firms and global technology operations run IT for clients worldwide. As these centres expand and move from transactional work to higher-value digital services, employers increasingly seek professionals who can apply the ITIL Value System, guiding principles and value stream thinking. Demand spans service desk, incident, problem and service delivery roles, and here is what the local market is telling us.
Designation
ITIL Version 5 Foundation Certified Professionals in Bratislava : Salary Insights and Trends
Hiring Companies in Bratislava
Platy.sk · SalaryExpert (Bratislava)
Source: Dell · IBM · AT&T · Lenovo
ITIL 5 Foundation is more than a credential. It is the modern service management language Bratislava's employers are hiring for. Join professionals who connect IT delivery to real business value. Start your journey today.
Your Bratislava Career TransformationBratislava's technology and shared services sector is expanding and moving up the value chain, and employers increasingly separate professionals with a current service management credential from those without one. Here is which side of that line you want to be on.
Sources: SalaryExpert / ERI, Platy.sk, Glassdoor (Bratislava) 2026.
Step-by-Step Certification Process
The ITIL V5 Foundation certification path in Bratislava is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
of the ITIL Version 5 Foundation Certification Training
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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Practical, Job-Ready Service Management
This ITIL 5 Foundation course teaches you how to manage digital products and services using the ITIL Value System, guiding principles and management practices. By the end you can apply core service management concepts at work and are prepared for the PeopleCert ITIL 5 Foundation exam, which covers nine topic areas.
Understand what sets digital products and services apart, how value is created across their lifecycle, and why continual improvement is foundational to ITIL 5.
Learn how value is co-created with consumers and stakeholders, weighing outcomes, costs, risks, experience and sustainability rather than focusing on outputs alone.
Apply a holistic view across Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, including external PESTLE factors.
See how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.
Use focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think holistically, keep it simple, and optimise and automate.
Understand the purpose of each lifecycle activity, from discovery and design through to build, operation, and delivery and support, and how they work together to create value.
Explore the role of ITIL's management practices and how official practice guides support consistent, effective ways of working that adapt to your organisation's context.
Work through the continual improvement model and learn to identify, map and manage value streams to improve flow, visibility and outcomes across digital services.
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to strengthen IT service management capabilities, standardise service delivery practices, and support workforce development through customised team learning initiatives. This Corporate ITIL V5 Foundation training programme helps organisations build service-oriented teams and improve operational efficiency.
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Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customised ITIL V5 Foundation coaching and focused exam preparation support.
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Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
EUR 1110
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
Accredited, Expert-Led and Flexible
Invensis Learning is a PeopleCert Accredited Training Organization delivering ITIL 5 Foundation training for professionals and teams in Bratislava and worldwide. Our programmes combine accredited trainers, ITIL-aligned courseware, flexible delivery and practical, real-world learning. Whether you enrol as an individual or arrange corporate training for your team, we focus on clear understanding, exam readiness, and skills you can apply on the job from day one.
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Quality Management
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Professionals Trained
12M+
Hours of Training Delivered
4
Flexible Learning Modes
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Leaders in Training industry for 12+ years
Over 5000 five star reviews
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Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL Version 5 Foundation Training Location in Bratislava
Grand Hotel River Park, Nábrežie arm. gen. Ludvíka Svobodu, Castle Valley, Bôrik Region, Bratislava, Bratislava I District, Bratislava, Borinka, Bratislava Region, 900 32, Slovakia
ITIL Version 5 Foundation Training Location in Bratislava
Sheraton, Pribinova, Bratislavský downtown, Bratislava, okres Bratislava I, Bratislava, Borinka, Bratislavský kraj, 900 32, Slovensko
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"Great experience where knowledge are valuable "
"Fundamentals session was good. I would prefer a more fast pace."
"The training exceeded my expectations. The instructors were knowledgeable, and the course content was well-structured. The emphasis on real-world applications made the learning experience highly relevant.I now feel more confident in implementing ITIL practices in my role."
Sarah Rodriguez
(4.5/5)
"good experince with this training, and make make new knowledge about solving problem"
"This is a good conduct of the information contained in e-mail for me ."
"Sathish conducted the training exceptionally well. He explained concepts thoroughly."
"The best part about this experience is the trainer. He is incredibly good. He actually shows insightful videos related to the topics covered and goes out of his way to answer our questions and to make sure that we understood everything, on top of being friendly and interesting. Previous trainer pales in comparison. "
"I followed the course more than one year ago, and i was struggling to understand the steps for the exam and application. They immediately jumped in a Zoom call to support and show me what to do. Thanks so much! "
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ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme, created by AXELOS and examined by PeopleCert. It introduces the core concepts of digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and continually improve value.