What is ITIL 4 Foundation and who is it for?

ITIL 4 Foundation is the entry-level qualification in the ITIL 4 service management scheme, governed by AXELOS and examined by PeopleCert. It suits IT and business professionals at any stage, including support staff, analysts, service desk teams and anyone moving into IT service management.

Why choose Invensis Learning for ITIL training?

Invensis Learning is an accredited training provider offering PeopleCert and AXELOS-aligned courseware, certified trainers, flexible delivery and exam preparation support. We help learners across Port Elizabeth move from training to a confident exam attempt with a clear, supported path.

Are there any prerequisites for ITIL 4 Foundation?

No. ITIL 4 Foundation has no formal prerequisites and is open to everyone. No prior ITIL or service management experience is required, which makes it an ideal first credential for professionals new to IT service management.

How long is the ITIL 4 Foundation certification valid?

The ITIL 4 Foundation certification is valid for three years. You can renew it by earning the required continuing professional development points through PeopleCert or by passing a higher ITIL 4 qualification.

How much does ITIL 4 Foundation training cost in Port Elizabeth?

Training is quoted in South African rand and varies by format and schedule, with the AXELOS exam fee billed separately by PeopleCert. Pricing is available on request. Speak with a learning advisor or request a quote for current options and any group rates.

What is included in the ITIL 4 Foundation course fee?

The training fee typically includes instructor-led sessions, ITIL-aligned courseware, practice questions, exam preparation support and learner support. Whether the exam voucher is bundled depends on the plan you choose. Request a quote for full inclusions.

Is the exam fee included in the training price?

Not always. The AXELOS exam is delivered and billed by PeopleCert, often in a regional currency, and may be bundled or purchased separately depending on your plan. Confirm the current exam fee and bundle options when you request a quote.

Do you offer group or corporate discounts?

Yes. We offer corporate group training with customised schedules and volume-based pricing for IT, support and outsourcing teams across Nelson Mandela Bay. Contact us for a tailored group quote.

What payment options are available?

We accept major cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that best suits you.

What is the format of the ITIL 4 Foundation exam?

The ITIL 4 Foundation exam is a closed-book, multiple-choice examination with 40 questions. It is delivered by PeopleCert, either online with remote proctoring available around the clock or at an authorised test centre.

How many questions are on the exam and what is the pass mark?

The exam has 40 multiple-choice questions, and you need 26 correct, which is 65%, to pass. You have 60 minutes to complete it. Focus on broad understanding across all the syllabus areas rather than any single topic.

How is the ITIL 4 Foundation exam delivered?

PeopleCert delivers the exam either through online proctoring, which you can take from home or the office, or at an authorised test centre. You can choose whichever option is more convenient for you in the Eastern Cape.

What if I do not pass the exam on the first attempt?

You can resit the ITIL 4 Foundation exam. Our training includes practice questions and exam preparation support to help you pass with confidence, and a learning advisor can guide you on PeopleCert resit options and fees.

Which edition of ITIL is the exam based on?

The exam is based on the current ITIL 4 edition, first published in 2019 and maintained by AXELOS and PeopleCert. It covers the Service Value System, the four dimensions, the guiding principles, the service value chain and core management practices.

What topics are covered in the ITIL 4 Foundation training?

The training covers service management concepts, the Service Value System, the four dimensions of service management, the seven guiding principles, the service value chain, key ITIL practices, continual improvement, service level agreements and key metrics.

Can a beginner take ITIL 4 Foundation?

Yes. ITIL 4 Foundation is designed as an entry point with no prerequisites, so beginners are welcome. The training builds understanding step by step, with examples and practice questions, so you do not need prior service management experience.

What practice resources are included?

The programme includes ITIL-aligned courseware, practice questions, quizzes and exam preparation guidance to help you identify weak areas and build readiness for the AXELOS exam.

Is the courseware aligned with the latest ITIL syllabus?

Yes. The courseware is aligned to the current ITIL 4 Foundation syllabus published by AXELOS and PeopleCert, so what you study reflects the framework and terminology tested in the exam.

How does ITIL 4 relate to Agile and DevOps?

ITIL 4 is designed to work alongside Agile, DevOps and Lean. The training shows how the guiding principles and practices support modern, collaborative ways of working rather than replacing them, which is why employers value the framework today.

How do I enrol in the ITIL 4 Foundation course?

You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. A learning advisor can help you pick the right batch.

What training formats are available?

We offer live online (live virtual) instructor-led training, classroom training and customised corporate group training, so you can choose the format that fits your schedule and learning style in Port Elizabeth.

How soon can I start the training?

New batches run regularly across live online and classroom formats. View upcoming schedules or speak with a learning advisor to find the next start date that works for you.

Can I reschedule or transfer to another batch?

Yes. Flexible options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange a change that suits your availability.

What is the refund or cancellation policy?

Refunds and cancellations are handled according to our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.

ITIL 4 Foundation Certification Training in Port Elizabeth

Walk Out Certified

Build the IT service management foundation that Port Elizabeth employers value, from automotive plants to the growing Coega outsourcing hub. Delivered by an experienced ITIL 4 Foundation training company, this instructor-led programme introduces the ITIL 4 service value system, guiding principles and core practices, and prepares you for the AXELOS exam in flexible formats that fit working professionals across Nelson Mandela Bay.

Flexible

Training Schedules

Instructor-led

Mode

Hours

PDUs

26.9K+ already enrolled

4.6 (2490+ Reviews)

7 enrolled this week

Want to Train Your Team?

Launch Your IT Service Journey with ITIL 4 in Port Elizabeth

Starts from

ZAR 19710

What Is the ITIL 4 Foundation Certification?Your Entry Point into Modern ITSM

The ITIL 4 Foundation (ITIL-F) is the entry-level qualification in the ITIL 4 service management scheme, governed by AXELOS and examined by PeopleCert. It gives IT and business professionals a shared language for creating, delivering and continually improving tech-enabled services. ITIL 4 Foundation certification training in Port Elizabeth makes that globally recognised framework accessible to professionals across Nelson Mandela Bay.

ITIL 4 introduces the Service Value System, the four dimensions of service management, seven guiding principles and 34 management practices, replacing the older process-led lifecycle with a model built for Agile, DevOps and Lean ways of working. You learn how value is co-created between providers and customers, and how practices such as incident, problem and change enablement keep services running.

Whether you support users at an automotive plant, a Coega outsourcing operation or a public-sector IT team, this credential proves you understand modern service management. Start your ITIL journey with Invensis Learning and build a foundation that travels across employers and sectors.

Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Port Elizabeth, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

Key Highlightsof the ITIL 4 Foundation Certification Training Course

End-to-End Learning and Certification Readiness

Structured ITIL 4 Foundation certification training in Port Elizabeth designed to help learners
Guided preparation support for professionals pursuing the ITIL 4 Foundation certification program in Port Elizabeth
Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
Guided preparation support for learners pursuing certification, assessment, or professional skill validation

Structured Courseware and Learning Resources

Access to organized course materials that support step-by-step learning
Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
Practice questions, assignments, quizzes, or mock assessments included where applicable
Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

Instructor-Led, Practical Learning Experience

Live interactive sessions delivered by experienced trainers with relevant domain expertise
Real-world examples, case discussions, and practical activities to improve applied understanding
Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
Training focused on helping learners apply concepts at work, not just complete the course content

Flexible Learning Support in Port Elizabeth

Flexible learning options available through ITIL 4 Foundation training online, classroom sessions, and customized enterprise learning programs
Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
Learning support designed to help participants stay on track throughout the training journey
Additional revision, retake, or post-training support may be available based on the selected course

Learn the Core Concepts Covered in the Course

Understand foundational principles, terminology, and important subject areas related to ITIL 4 Foundation
Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
Explore practical use cases that show how the concepts are applied in professional environments
Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

Assessment, Practice, and Completion Support

Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
Use assessments to identify learning gaps and strengthen weak areas
Receive guidance through a structured ITIL 4 Foundation exam prep training in Port Elizabeth
Earn a course completion certificate after successfully meeting the course requirements

Career and Workplace Application

Build practical skills that support professional growth, role advancement, and improved job performance in Port Elizabeth
Strengthen confidence in applying course concepts to workplace challenges
Improve professional credibility through structured training and certification preparation where applicable
Support organizational capability development through a Corporate ITIL 4 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

ITIL 4 Foundation Certification Eligibility in Port ElizabethDo You Qualify for the ITIL 4 Foundation Exam?

ITIL 4 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

No formal prerequisites - open to anyone interested in IT service management.
Suitable for IT professionals, service desk and support staff, and ITSM practitioners.
Useful for managers and business stakeholders who interact with IT services.
A basic familiarity with IT services is helpful but not required.

What You Gain from Getting ITIL CertifiedOutcomes That Move Your IT Career Forward

For Individuals

ITIL 4 Foundation training helps IT and business professionals build practical service management capability and prepare for the AXELOS exam. The credential suits service desk staff, support technicians, analysts and anyone who wants a structured way to deliver and improve IT services. Whether you are entering IT, formalising skills picked up on the job, or supporting users in automotive, outsourcing or the public sector, this training gives you a framework employers recognise.

If you want a credible, transferable first step in IT service management, ITIL 4 Foundation is a clear path forward. You gain framework knowledge, exam preparation and a structured journey that employers across Port Elizabeth and beyond value.

Earn a globally recognised, entry-level ITIL credential that travels across employers and sectors
Speak the shared service management language used by IT teams worldwide
Improve how you handle incidents, problems, changes and service requests every day
Stand out for service desk, support and ITSM roles across Nelson Mandela Bay
Build a base for higher ITIL 4 qualifications and IT leadership roles
Prepare with confidence for the AXELOS exam through guided, instructor-led learning
Apply ITIL alongside Agile, DevOps and Lean ways of working

For Organizations

ITIL 4 Foundation group training helps organisations build consistent service management capability by equipping IT and support teams with a shared framework. The training can be delivered for service desks, operations teams or whole departments. For organisations that want to improve service quality and meet customer expectations, this training provides a scalable, flexible solution.

If your teams handle IT issues in ad hoc ways, ITIL 4 Foundation group training creates a shared service management language. Staff gain a standardised approach to incidents, requests, changes and continual improvement.

Standardise service management practices across IT and support teams
Improve service quality, uptime and customer satisfaction
Give teams a common language for incidents, changes and requests
Support outsourcing and managed-service SLAs with ITIL-aligned processes
Reduce rework and firefighting through consistent ways of working
Customise group training around your tools and service catalogue
Build in-house ITSM capability without losing delivery time

ITIL 4 Foundation Exam Format in Port ElizabethWhat to expect on exam day

The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

Exam Component	Details
Exam Name	ITIL 4 Foundation
Conducted By	PeopleCert
Exam Duration	60 minutes
Number of Questions	40 multiple-choice questions
Passing Score	65% (26 of 40 correct)
Exam Format	Multiple-choice, closed book; online proctored or test center
Testing Basis	ITIL 4 Foundation syllabus
Testing Format	PeopleCert online proctored or test center
Book	Closed book
Certificate Validity	3 years; renew via PeopleCert CPD or re-exam

ITIL 4 Foundation Certification Cost in Port Elizabeth

The total cost of getting ITIL 4 Foundation certified in Port Elizabeth includes the training fee and the certification exam fee.

Training Cost Includes:

Accredited ITIL 4 Foundation certification training in Port Elizabeth delivered by experienced service management instructors
Official digital courseware aligned with the latest ITIL 4 Foundation syllabus and best practices
Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
Structured ITIL 4 Foundation exam prep training focused on helping candidates succeed on their first attempt
Expert guidance throughout the learning journey, including exam preparation strategies and revision support
The ITIL 4 Foundation training cost in Port Elizabeth is ZAR 19710

Exam Cost:

PeopleCert ITIL 4 Foundation exam (bundled with training in most packages)
PeopleCert online proctored or test center delivery
ITIL 4 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

Your IT Service Career Outlook in Port ElizabethWhy It Pays off Here

ITIL 4 Foundation has become a practical marker of service management capability across Port Elizabeth, valued by automotive manufacturers, the growing Coega outsourcing sector, logistics operators and public-sector IT teams. As Nelson Mandela Bay diversifies beyond automotive into outsourcing and digital services, employers increasingly want staff who can run consistent, customer-focused IT services. Demand spans service desk, support, incident and ITSM management roles, and here is what the local market is showing right now.

R474k

ITIL-skilled professional base pay, South Africa

per year, PayScale 2026

R658k

Service Desk Manager top pay, South Africa

per year, PayScale 2026

100+

IT roles advertised in Port Elizabeth

Adzuna 2026

1,300+

BPO jobs created at Coega SEZ

in ~14 months, Coega

SECTORS HIRING

—Automotive and Component Manufacturing
—Business Process Outsourcing and Contact Centres
—Logistics and the Coega Special Economic Zone
—Public Sector and Municipal IT
—Banking, Retail and Financial Services
—Managed IT and Telecoms Services

GROWTH TRENDS

—Coega outsourcing growth adding 1,300+ jobs in roughly 14 months
—Automotive OEMs digitising plant IT and user support
—Stellantis R3bn plant widening the local tech and supplier base
—ITSM demand rising as firms standardise service delivery
—Cost-competitive nearshore delivery drawing global clients
—Shortage of certified service management talent in the Eastern Cape

Sources: PayScale, Glassdoor, Jobted (South Africa) 2026; Adzuna, CareerJunction (Port Elizabeth); Coega Development Corporation, CNBC Africa.

Designation

ITIL 4 Foundation Certified Professionals in Port Elizabeth : Salary Insights and Trends

Hiring Companies in Port Elizabeth

R113K

Min

R180K

Average

R310K

Max

PayScale (South Africa) 2026

TeleperformanceCoegaAspenContinental

Source: Teleperformance . Coega . Aspen . Continental

What Is Fuelling ITIL Demand in Nelson Mandela Bay

Service Delivery Under Cost Pressure

Outsourcing and contact-centre growth at Coega depends on delivering reliable services at competitive cost. ITIL gives teams a standard way to keep quality high while controlling effort.

ITIL builds consistent, efficient service practices

Automotive IT Complexity

Vehicle plants and component suppliers in Nelson Mandela Bay run connected, always-on systems. Disciplined incident and change practices reduce downtime that disrupts production.

ITIL builds incident and change discipline

Certified ITSM Skills Shortage

The Eastern Cape has relatively few ITIL-certified professionals, so employers compete for staff who understand modern service management. The credential makes holders easier to spot and hire.

ITIL makes certified professionals stand out

Inconsistent Support Processes

Many local firms still handle IT issues in ad hoc ways. ITIL standardises incident, problem and service request handling, cutting rework and improving the user experience.

ITIL standardises incident and request handling

Global Clients, Local Delivery

Nearshore outsourcing clients expect ITIL-aligned SLAs, reporting and ways of working. Certified teams help Port Elizabeth operations win and keep international service contracts.

ITIL aligns teams to client SLAs

Public-Sector Service Reliability

Municipal and public IT teams are under pressure to improve uptime and accountability. ITIL practices bring structure to service levels, measurement and continual improvement.

ITIL improves service uptime and accountability

Sources: Coega Development Corporation, CNBC Africa, Investment Monitor (Nelson Mandela Bay, Coega SEZ); Adzuna, CareerJunction (Port Elizabeth) 2026.

ITIL 4 Foundation is more than a credential. It is a career step for professionals who want to deliver IT services the business can trust. Join learners across Nelson Mandela Bay who are standardising the way they support users. Start your journey today.

Your Port Elizabeth Career Transformation

Your IT Career Before and After ITIL

A Clear Step up in Skills and Standing

Port Elizabeth's IT market is broadening as automotive, outsourcing and digital services grow across Nelson Mandela Bay, and employers increasingly separate professionals who can run structured services from those who cannot. Here is which side of that line you want to be on.

Today

Pay capped in junior support roles with limited room to negotiate

After ITIL 4 Foundation

Service desk and ITSM roles in South Africa pay from around R180k up to R658k and beyond for managers

Today

Passed over for service management roles that list ITIL as preferred

After ITIL 4 Foundation

Eligible for service desk, incident and ITSM roles across automotive, outsourcing and public-sector employers

Today

Confident fixing issues, but without a recognised service framework

After ITIL 4 Foundation

Fluent in the ITIL 4 service value system and the practices employers expect

You earn your ITIL 4 Foundation

Before

Service skills picked up on the job with no formal credential

Now you have

A globally recognised AXELOS qualification employers know and trust

Before

Ad hoc, inconsistent ways of handling IT issues

Now you have

A structured approach to incidents, problems, changes and requests

Before

Limited view of how IT work connects to business value

Now you have

A clear grasp of how services co-create value with customers

Before

Recognition tied to one employer or one tool set

Now you have

A portable credential that travels across sectors and regions

"The gap between fixing tickets and running a service the business trusts is a recognised framework, and the employers that matter already know it."

Join thousands of professionals who trained with Invensis Learning and made the shift.

Sources: PayScale, Glassdoor, Jobted (South Africa) 2026.

How to Get ITIL 4 Founfdation Certified in Port ElizabethStep-by-Step Certification Process

The ITIL 4 Foundation certification path in Port Elizabeth is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

Step 1

Enrol in the 2-Day ITIL 4 Foundation Course

Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 3

Prepare with Practice Resources

Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

Step 4

Sit the ITIL 4 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

Step 5

Earn Your ITIL 4 Foundation Certificate

On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

Step 6

Maintain and Progress Your Certification

ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

Course Curriculumof the ITIL 4 Foundation Certification Training

The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

100% Secure and Safe download

Module 1: Service Management Key Concepts

Value, value co-creation, and value streams
Organizations, service providers, consumers, and stakeholders
Products and services; service offerings and service relationships
Outcomes, costs, risks, utility, and warranty

Sets the vocabulary for the entire exam, since terms like utility and warranty resurface throughout later modules.

100% Secure and Safe download

Skills You Will Build in This ITIL CoursePractical ITSM Capability You Can Apply

Here is what you will learn in ITIL 4 Foundation: a complete, working view of modern IT service management, from core concepts to the practices teams use every day. By the end of the programme, you can apply the ITIL 4 framework with confidence to real service situations and the AXELOS exam.

Apply the ITIL 4 Service Value System

Understand how the Service Value System ties guiding principles, governance, the service value chain, practices and continual improvement into one model for creating value through services.

Use the Seven Guiding Principles

Apply principles such as focus on value, start where you are, and keep it simple and practical to guide real decisions about how your team delivers and improves IT services.

Run Core Service Management Practices

Work with key ITIL 4 practices including incident management, problem management, change enablement, the service desk and service request management to keep services running and users supported.

Work Across the Four Dimensions

Balance organisations and people, information and technology, partners and suppliers, and value streams and processes so services are designed and delivered holistically.

Map Value with the Service Value Chain

Use the six value chain activities, from plan and engage to deliver and support, to see how an organisation turns demand into valuable, supported services.

Drive Continual Improvement and SLAs

Apply the continual improvement model, service level agreements and key metrics so you can measure performance and steadily raise the quality of the services you support.

Who Should TakeITIL 4 Foundation Certification Training in Port Elizabeth?

IT Service Manager

Service Desk Analyst

ITSM Practitioner

IT Support Engineer

IT Operations Manager

Incident / Problem Manager

Change Manager

IT Project Manager

Who Can Take This Certification Training

ITIL 4 Foundation Training Modesfor Professionals and Teams

We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

ITIL 4 Foundation Live Virtual Training

Live online instructor-led sessions

Interactive discussions and virtual activities

Expert guidance from experienced trainers

Practice assessments and revision support

Dedicated Q&A sessions for concept clarification

Fixed schedules for accountability and momentum

Small batch sizes for personalized attention

Access from any location with internet connectivity

Starts from

ZAR 19710

Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

Loading schedules…

Why Train with Invensis LearningFor Your ITIL 4 Foundation Certification Training in Port Elizabeth

Invensis Learning delivers structured ITIL 4 Foundation training for individual professionals and organisations that want to build dependable IT service management capability and prepare for the AXELOS exam. Our programmes combine certified, experienced trainers, flexible delivery formats, organised courseware and learner-focused support. As a trusted ITIL 4 Foundation training company in Port Elizabeth, we focus on dependable, exam-ready outcomes. Whether you enrol as an individual learner or plan group training for your team, Invensis Learning provides a professional experience built around practical understanding, real-world application and measurable learning outcomes.

Accredited training partner delivering PeopleCert and AXELOS-aligned ITIL courseware
Experienced, certified trainers with real IT service management experience
Flexible learning formats for individuals, working professionals and corporate teams
Live online (live virtual) instructor-led and classroom training options
Structured courseware, practice questions and exam preparation support
Dedicated learner support before, during and after the training
ISO 9001:2015 quality and ISO 27001:2022 information security certified operations
Scalable, customised delivery for teams across Port Elizabeth and beyond

200K+

Professionals Trained

12M+

Hours of Training Delivered

Flexible Learning Modes

98%

First-Attempt Pass Rate

ISO 9001:2015 Certified

ISO 27001:2022 Certified

Secure SSL Encryption

Leaders in Training industry for 12+ years

Over 5000 five star reviews

Level AA conformance, W3C WCAG 2.2

ITIL 4 Foundation Training Locations in Port ElizabethInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

ITIL 4 Foundation Training Location in Port Elizabeth

Radisson Blu Hotel Port Elizabeth, Port Elizabeth

ITIL 4 Foundation Training Location in Port Elizabeth

The Boardwalk Hotel, Convention Centre & Spa, Port Elizabeth

Corporate Team TrainingUpskill Your Service Desk at Scale

Suitable for small, medium and large IT and support teams
Customised schedules built around team availability
Flexible delivery through onsite, live virtual or hybrid formats
Certified trainers with practical service management experience
Role-based, industry-relevant examples for better workplace application
Dedicated coordination and learner support for group programmes
Scalable delivery for teams across Nelson Mandela Bay and beyond

What Our Learners Say

Passed First Time and Applying It at Work

"The trainer explained the service value system and the guiding principles in a way that finally made sense. I passed the ITIL 4 Foundation exam first time and now use the practices on our service desk every day."

Sive Mahlangu

Service Desk Analyst

0/0

A Practical Step up for My Career

"Coming from a hardware support background, I wanted a recognised framework. The course was practical and well paced, and the mock questions made the exam far less stressful. A solid step up for my IT career in Gqeberha."

Chad Williams

IT Support Technician

0/0

Clear, Well-Structured Training

"Good balance of theory and real examples. I now understand how incident, problem and change practices fit together, which has helped me handle requests far more confidently at our contact centre."

Nandipha Tshaka

IT Service Coordinator

0/0

Consistency Across Our Whole Team

"We trained our support team through Invensis Learning and the impact on consistency was immediate. Everyone now shares the same language for incidents and changes, and our service quality metrics have improved."

Riaan du Toit

IT Manager, Automotive Sector

0/0

Flexible Delivery That Suited Our Shifts

"As an L&D lead, I needed flexible scheduling for a shift-based team. The live virtual sessions fitted around our roster, the courseware was excellent, and our outsourcing clients value the ITIL alignment."

Thandeka Nkosi

Learning and Development Lead, BPO

0/0

4.6

Ratings

100K+

Happy Learners

100+

Locations Worldwide

99%

Training Satisfaction

Enquire with us now

Drop us a query and our learning consultant will reach out to you shortly

Get Course Details & Pricing

Fill out this form and we will respond quickly.

We also deliver ITIL 4 Foundation Certification Training across multiple cities

Invensis Learning delivers industry-leading ITIL 4 Foundation training solutions tailored for individuals and organizations.

Cape Town Durban Johannesburg Pretoria

Explore Our Other Course Categories

Agile

Project Management

Quality Management

DevOps

IT Governance

Other Related Courses

Foundation