What is ITIL 4 Foundation and who is it for?

ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme, introducing modern IT service management and the Service Value System. It suits IT and business professionals at any stage, including service desk staff, support specialists, system administrators and people moving into ITSM.

Do I need prior experience or prerequisites?

No. ITIL 4 Foundation has no formal prerequisites and no required work experience, so it is fully open access. It is designed as an accessible first step for IT and business professionals alike, which makes it ideal for newcomers to service management.

Who governs the ITIL 4 certification?

ITIL 4 is created and owned by AXELOS, with examinations delivered by PeopleCert, which acquired AXELOS in 2021. The framework is recognised worldwide, so the credential is valued by employers in Albania and internationally.

How long is the ITIL 4 Foundation certification valid?

The ITIL 4 Foundation certification is valid for three years. You can renew it by earning the required CPD points through a PeopleCert subscription or by passing a higher ITIL 4 qualification. Confirm current renewal requirements at peoplecert.org.

What is included in the ITIL 4 Foundation course fee?

The training fee typically includes accredited courseware, instructor-led sessions, practice questions, mock exams, learner support and a course completion certificate. The PeopleCert exam fee may be bundled or billed separately depending on the package. Request a quote for the option that suits you.

How much does ITIL 4 Foundation training cost in Albania?

Pricing varies by format, schedule and whether the exam is bundled, so we quote it on request for learners in Albania. Speak with a learning advisor for current pricing on live online, classroom or corporate options.

Is the exam fee included in the training price?

It depends on the package you choose. Some bundles include the PeopleCert exam voucher while others quote training and exam separately. PeopleCert pricing varies by region and currency, so confirm the latest figures when you request a quote.

Do you offer group or corporate discounts?

Yes. We offer corporate group training with customised schedules and volume-based pricing for IT, support and delivery teams in Albania. Contact us for a tailored group quote.

What payment options are available?

We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Talk to a learning advisor to choose the payment option that works best for you.

What is the format of the ITIL 4 Foundation exam?

The ITIL 4 Foundation exam is a closed-book, multiple-choice examination based on the AXELOS ITIL 4 syllabus. It is delivered by PeopleCert, either online proctored 24/7 or at an authorised test centre.

How many questions are on the exam and how long is it?

The exam has 40 multiple-choice questions and you have 60 minutes to complete it. It is taken under closed-book conditions through PeopleCert.

What is the passing score for ITIL 4 Foundation?

You need 65% to pass, which is 26 out of 40 questions correct. Focus on broad understanding of the Service Value System, guiding principles, four dimensions and key practices.

How do I book and sit the exam?

The exam is delivered by PeopleCert. You can sit it online with 24/7 OnVUE proctoring from home or office, or at an authorised PeopleCert test centre. Our team can guide you through booking and preparation.

What if I do not pass the exam the first time?

If you do not pass first time, you can retake the exam through PeopleCert by booking a resit. Our preparation resources, mock exams and trainer guidance are designed to help you pass; verify the current resit policy and fees at peoplecert.org.

Can a beginner take this course?

Yes. ITIL 4 Foundation is an entry-level qualification with no prerequisites, so beginners and career changers are welcome. The training builds knowledge from first principles, with practical examples and support throughout.

What learning resources are provided?

You receive accredited courseware aligned to the ITIL 4 syllabus, practice questions, full-length mock exams and topic-wise quizzes, plus learner support to help you identify weak areas and build exam readiness.

Is the courseware aligned with the current ITIL 4 syllabus?

Yes. The courseware is aligned to the current ITIL 4 edition and the AXELOS ITIL 4 Foundation syllabus, with the exam delivered by PeopleCert.

Will I receive a certificate of completion?

Yes. After meeting the course requirements you receive a course completion certificate from Invensis Learning. The ITIL 4 Foundation certification itself is awarded by PeopleCert once you pass the exam.

How do I enrol in the ITIL 4 Foundation course?

You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing.

What training formats are available?

We offer online (live virtual) instructor-led training, classroom training and customised corporate group training, so professionals and teams in Albania can choose the format that fits their schedule.

How soon can I start?

New cohorts run regularly across live online and classroom formats. See upcoming schedules or speak with a learning advisor to find the next batch that fits your timing in Albania.

Can I reschedule or transfer my enrolment?

Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange a change to your enrolment.

What is the refund or cancellation policy?

Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.

ITIL 4 Foundation Certification Training in Albania

From Study to Certified

Build a strong foundation in modern IT service management with accredited, instructor-led ITIL 4 training for professionals in Albania. Designed for IT and business staff across Tirana's growing technology and outsourcing sector, this programme prepares you to understand the ITIL 4 Service Value System and sit the AXELOS exam delivered by PeopleCert with confidence.

Flexible

Training Schedules

Instructor-led

Mode

Hours

PDUs

26.9K+ already enrolled

4.6 (2490+ Reviews)

7 enrolled this week

Want to Train Your Team?

Launch Your IT Service Journey with ITIL 4 in Albania

Starts from

ALL 97230

What Is the ITIL 4 Foundation Certification?Your Entry into Modern IT Service Management

The ITIL 4 Foundation (ITIL-F) is the entry-level qualification in the ITIL 4 scheme and an introduction to managing modern, tech-enabled services end to end. ITIL 4 Foundation certification training in Albania gives IT and business professionals a clear, globally recognised grounding in IT service management that employers across Tirana and beyond actively look for.

Governed by AXELOS and examined by PeopleCert, ITIL 4 is the current edition of the world's most widely adopted service management framework. You learn the Service Value System, the four dimensions of service management, the seven guiding principles, the Service Value Chain and the core ITIL practices that keep services reliable and valuable.

With Albania's IT, telecom and outsourcing sectors expanding into higher-value service delivery, the credential suits service desk staff, support specialists, system administrators and anyone moving into ITSM. There are no formal prerequisites, so it is an accessible first step. Start your ITIL 4 journey with Invensis Learning and prove your service management knowledge.

Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Albania, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

Key Highlightsof the ITIL 4 Foundation Certification Training Course

End-to-End Learning and Certification Readiness

Structured ITIL 4 Foundation certification training in Albania designed to help learners
Guided preparation support for professionals pursuing the ITIL 4 Foundation certification program in Albania
Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
Guided preparation support for learners pursuing certification, assessment, or professional skill validation

Structured Courseware and Learning Resources

Access to organized course materials that support step-by-step learning
Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
Practice questions, assignments, quizzes, or mock assessments included where applicable
Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

Instructor-Led, Practical Learning Experience

Live interactive sessions delivered by experienced trainers with relevant domain expertise
Real-world examples, case discussions, and practical activities to improve applied understanding
Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
Training focused on helping learners apply concepts at work, not just complete the course content

Flexible Learning Support in Albania

Flexible learning options available through ITIL 4 Foundation training online, classroom sessions, and customized enterprise learning programs
Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
Learning support designed to help participants stay on track throughout the training journey
Additional revision, retake, or post-training support may be available based on the selected course

Learn the Core Concepts Covered in the Course

Understand foundational principles, terminology, and important subject areas related to ITIL 4 Foundation
Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
Explore practical use cases that show how the concepts are applied in professional environments
Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

Assessment, Practice, and Completion Support

Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
Use assessments to identify learning gaps and strengthen weak areas
Receive guidance through a structured ITIL 4 Foundation exam prep training in Albania
Earn a course completion certificate after successfully meeting the course requirements

Career and Workplace Application

Build practical skills that support professional growth, role advancement, and improved job performance in Albania
Strengthen confidence in applying course concepts to workplace challenges
Improve professional credibility through structured training and certification preparation where applicable
Support organizational capability development through a Corporate ITIL 4 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

ITIL 4 Foundation Certification Eligibility in AlbaniaDo You Qualify for the ITIL 4 Foundation Exam?

ITIL 4 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

No formal prerequisites - open to anyone interested in IT service management.
Suitable for IT professionals, service desk and support staff, and ITSM practitioners.
Useful for managers and business stakeholders who interact with IT services.
A basic familiarity with IT services is helpful but not required.

Why the ITIL 4 Credential Is Worth EarningFor Professionals and Teams in Albania

For Individuals

ITIL 4 Foundation gives individual professionals a credible, transferable IT service management qualification recognised by employers in Albania and internationally. It suits people starting in IT support, working in customer or technical support centres, or moving from operations into service management roles. Whether you work in a Tirana outsourcing firm, a bank's IT team, or a telecom service desk, the training builds capability that maps directly to the work you do every day.

If you want to prove your service management knowledge with a respected, entry-level credential, ITIL 4 Foundation is a clear path forward. You gain the framework, the terminology and the confidence to support reliable, value-driven services.

Earns a globally recognised AXELOS credential that strengthens your IT CV
Opens roles in service desk, support, operations and ITSM across Albania
Builds a shared service management vocabulary used by employers worldwide
Teaches the Service Value System and guiding principles you can apply at work
Improves how you handle incidents, requests, changes and service levels
Needs no prior experience, so it is an accessible entry point for newcomers
Sets the foundation for higher ITIL 4 qualifications later in your career
Signals readiness for delivery centres serving international clients

For Organizations

ITIL 4 Foundation group training helps organisations in Albania equip IT, support and operations teams with a structured, shared approach to service management. The training can be delivered for service desks, BPO delivery teams or whole IT departments. For employers connecting IT work to business outcomes and client expectations, this training provides a scalable, flexible way to raise service quality across the team.

If your teams handle services for local or international clients without a common framework, ITIL 4 training creates a shared service management language. Staff gain a consistent approach to incidents, requests, service levels and continual improvement.

Builds a consistent service management language across IT and support teams
Improves incident, request and change handling for steadier service quality
Helps delivery centres meet SLA expectations of international clients
Supports digital transformation and e-government service delivery
Standardises ITSM practice across departments and locations
Provides flexible delivery for teams in Tirana and across Albania
Strengthens in-house ITSM capability without external dependence
Aligns IT activity with measurable business value and outcomes

ITIL 4 Foundation Exam Format in AlbaniaWhat to expect on exam day

The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

Exam Component	Details
Exam Name	ITIL 4 Foundation
Conducted By	PeopleCert
Exam Duration	60 minutes
Number of Questions	40 multiple-choice questions
Passing Score	65% (26 of 40 correct)
Exam Format	Multiple-choice, closed book; online proctored or test center
Testing Basis	ITIL 4 Foundation syllabus
Testing Format	PeopleCert online proctored or test center
Book	Closed book
Certificate Validity	3 years; renew via PeopleCert CPD or re-exam

ITIL 4 Foundation Certification Cost in Albania

The total cost of getting ITIL 4 Foundation certified in Albania includes the training fee and the certification exam fee.

Training Cost Includes:

Accredited ITIL 4 Foundation certification training in Albania delivered by experienced service management instructors
Official digital courseware aligned with the latest ITIL 4 Foundation syllabus and best practices
Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
Structured ITIL 4 Foundation exam prep training focused on helping candidates succeed on their first attempt
Expert guidance throughout the learning journey, including exam preparation strategies and revision support
The ITIL 4 Foundation training cost in Albania is ALL 97230

Exam Cost:

PeopleCert ITIL 4 Foundation exam (bundled with training in most packages)
PeopleCert online proctored or test center delivery
ITIL 4 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

Your ITIL 4 Career Path in AlbaniaRoles, Demand and Pay in IT

IT service management is becoming central to Albania's economy as outsourcing firms move upmarket, banks and telecoms modernise, and public services digitalise through e-Albania. Employers in Tirana increasingly want staff who understand a recognised ITSM framework, from service desk analysts and support specialists to system administrators and service delivery managers. ITIL 4 Foundation is a practical first credential that signals this capability, and here is what the local market is telling us right now.

L 1.05M

IT support specialist average pay, Tirana

per year, Glassdoor 2026

L 1.9M

Systems administrator average pay, Tirana

per year, Glassdoor 2026

40,000+

ICT and BPO professionals in Albania

sector estimate, 2026

EUR 155M

Albanian IT services exports

2022, up from EUR 68M in 2018

SECTORS HIRING

—IT and BPO Outsourcing
—Telecommunications
—Banking, Financial Services and Insurance
—Software and Technology Services
—Public Sector and e-Government
—Customer and Technical Support Centres

GROWTH TRENDS

—e-Albania and public digitalisation driving demand for reliable IT services
—BPO sector moving upmarket from voice support into IT services
—EU accession path pushing process standardisation and quality
—Tirana wage growth and tight competition for skilled IT staff
—Foreign investors setting up delivery and support centres
—Cloud and digital transformation projects scaling across employers

Sources: Glassdoor, Paylab, RemotePeople (Albania) 2026; Statista, Emerging Europe, Outsource Accelerator (Albania ICT and BPO) 2025-2026.

Designation

ITIL 4 Foundation Certified Professionals in Albania : Salary Insights and Trends

Hiring Companies in Albania

L700K

Min

L850K

Average

L1100K

Max

Glassdoor - Paylab (Albania) 2026

Teleperformance AlbaniaOne AlbaniaVodafone Albania

Source: Teleperformance Albania - One Albania - Vodafone Albania

What Is Driving ITSM Demand Across Albania

ITSM Maturity Gap in Growing Firms

Albanian outsourcing and IT firms are moving from voice support into technical and IT services, but many lack a structured service management framework to deliver consistently as they scale.

ITIL 4 builds a structured service management foundation

Digital Government Service Demands

e-Albania and wider public digitalisation expand citizen-facing services, creating demand for professionals who can keep IT services reliable, measurable and continually improving.

ITIL 4 supports reliable, measurable public services

Multi-Client SLA Pressure

Delivery centres serving Italian, German and UK clients must meet strict service level expectations, where ITIL practices like incident, request and service level management make the difference.

ITIL 4 strengthens incident and service level practice

Scarce Certified ITSM Talent

Tirana's IT hiring market is tight and wages are rising, so employers value internationally recognised credentials that prove genuine service management capability over unverified experience.

ITIL 4 makes your service management skills stand out

Sources: Emerging Europe, Reinvantage, Statista (Albania BPO and ICT); Glassdoor, KiTalent (Tirana IT hiring) 2025-2026.

ITIL 4 Foundation is more than a certificate. It is the common language of modern IT service management. Join professionals across Albania building reliable, value-driven services. Start your journey today.

Your Albania Career Transformation

Your IT Career Before and After ITIL 4,

The Upgrade an ITIL 4 Credential Delivers

Albania's IT, telecom and outsourcing market is expanding as firms move into higher-value services and the public sector digitalises. Employers increasingly separate professionals with a recognised service management credential from the rest. Here is which side of that line you want to be on.

Today

Pay limited with little leverage to negotiate in the Albanian market

After ITIL 4

Support specialist roles in Tirana average around L 1.05M, with ITSM and delivery roles reaching far higher

Today

Overlooked for roles that list an ITIL credential as preferred

After ITIL 4

Eligible for ITSM roles across telecom, banking, BPO and the public sector

Today

Capable in support, but employers want structured service management

After ITIL 4

Fluent in linking IT services to value and meeting client service levels

You earn your ITIL 4 Foundation

Before

IT experience without a recognised service management qualification

Now you have

A globally recognised AXELOS credential employers in Albania and abroad trust

Before

Stuck in a support role with no formal service management framework

Now you have

A clear route from support roles into ITSM and service delivery

Before

Handling incidents and requests without a structured ITIL approach

Now you have

Command of the Service Value System, guiding principles and core practices

Before

Skills hard to prove when changing employer or moving into IT services

Now you have

A credential that travels across employers, sectors and countries

"In modern IT, the gap between doing support and managing services is a recognised framework, and the employers that matter already know it."

Join 50,000+ professionals who trained with Invensis Learning and made the shift.

Sources: Glassdoor, Paylab, SalaryExpert (Albania) 2026.

How to Get ITIL 4 Founfdation Certified in AlbaniaStep-by-Step Certification Process

The ITIL 4 Foundation certification path in Albania is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

Step 1

Enrol in the 2-Day ITIL 4 Foundation Course

Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 3

Prepare with Practice Resources

Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

Step 4

Sit the ITIL 4 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

Step 5

Earn Your ITIL 4 Foundation Certificate

On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

Step 6

Maintain and Progress Your Certification

ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

Course Curriculumof the ITIL 4 Foundation Certification Training

The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

100% Secure and Safe download

Module 1: Service Management Key Concepts

Value, value co-creation, and value streams
Organizations, service providers, consumers, and stakeholders
Products and services; service offerings and service relationships
Outcomes, costs, risks, utility, and warranty

Sets the vocabulary for the entire exam, since terms like utility and warranty resurface throughout later modules.

100% Secure and Safe download

The ITSM Skills You Will BuildPractical Capability Across the ITIL 4 Framework

ITIL 4 Foundation training covers the core skills of modern IT service management, from the Service Value System to the day-to-day practices that keep services reliable. By the end of the programme, you can speak the language of ITIL 4 and apply its key concepts at work.

Core Service Management Concepts

Understand what a service is, how value is co-created between providers and consumers, and the roles of utility and warranty, so you can frame IT work around real stakeholder value.

The ITIL 4 Service Value System

Learn how the Service Value System ties together guiding principles, governance, the Service Value Chain, practices and continual improvement to turn demand into valuable services.

The Four Dimensions of Service Management

Balance organisations and people, information and technology, partners and suppliers, and value streams and processes to deliver services that work end to end.

The Seven Guiding Principles

Apply principles such as focus on value, start where you are, and keep it simple and practical to adapt ITIL sensibly to your own workplace context.

Key ITIL Practices in Action

Build working knowledge of practices like incident management, problem management, change enablement, service desk and service level management that support users every day.

Continual Improvement and Metrics

Use the continual improvement model, SLAs and key metrics to measure service performance and drive steady, evidence-based improvement across your team.

Who Should TakeITIL 4 Foundation Certification Training in Albania?

IT Service Manager

Service Desk Analyst

ITSM Practitioner

IT Support Engineer

IT Operations Manager

Incident / Problem Manager

Change Manager

IT Project Manager

Who Can Take This Certification Training

ITIL 4 Foundation Training Modesfor Professionals and Teams

We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

ITIL 4 Foundation Live Virtual Training

Live online instructor-led sessions

Interactive discussions and virtual activities

Expert guidance from experienced trainers

Practice assessments and revision support

Dedicated Q&A sessions for concept clarification

Fixed schedules for accountability and momentum

Small batch sizes for personalized attention

Access from any location with internet connectivity

Starts from

ALL 97230

Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

Loading schedules…

Why Choose Invensis Learning in AlbaniaAccredited Trainers, Real Support

Invensis Learning delivers accredited ITIL 4 Foundation training for individual professionals and organisations in Albania, combining experienced ITSM instructors, structured courseware and flexible delivery. As an accredited training partner working with bodies including AXELOS and PeopleCert, we align our content to the current ITIL 4 syllabus and support you through to the exam. Whether you enrol as an individual learner or plan corporate training for your team, as a trusted ITIL 4 Foundation training company in Albania, we provide a professional learning experience built around practical understanding, real-world application and measurable outcomes.

Accredited training aligned to the AXELOS ITIL 4 syllabus and PeopleCert exam
Experienced ITSM trainers with real-world service management exposure
Flexible formats for individuals, teams and corporate groups in Albania
Live online and classroom delivery to suit your schedule and timezone
Structured courseware, practice questions and mock exams for exam readiness
Dedicated learner support before, during and after the training
ISO 9001:2015 and ISO 27001:2022 certified training operations
Trusted by professionals and organisations across multiple industries

60+

Certification Courses

100+

Countries Supported

Accredited Partner Bodies

ISO Certified

Quality Standards

ISO 9001:2015 Certified

ISO 27001:2022 Certified

Secure SSL Encryption

Leaders in Training industry for 12+ years

Over 5000 five star reviews

Level AA conformance, W3C WCAG 2.2

ITIL 4 Foundation Training Locations in AlbaniaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

ITIL 4 Foundation Training Location in Albania

Marriott Tirana, Sheshi Italia, Qyteti Studenti, Njësia Bashkiake Nr. 2, Tiranë, Bashkia Tiranë, Qarku i Tiranës, Shqipëria Qendrore, 2391, Shqipëria

ITIL 4 Foundation Training Location in Albania

Rogner Hotel Tirana, Bulevardi Dëshmorët e Kombit, Njësia Bashkiake Nr. 2, Tiranë, Bashkia Tiranë, Qarku i Tiranës, Shqipëria Qendrore, 2391, Shqipëria

Corporate Training in AlbaniaStandardise ITSM Company-Wide

Suitable for small, medium and large IT and support teams
Customised schedules built around your team's availability
Flexible delivery through onsite, live virtual or hybrid formats
Experienced ITSM trainers with telecom, banking and BPO exposure
Role-based examples that map ITIL practices to real client work
Dedicated coordination and learner support for group programmes
Scalable delivery for teams across Tirana and wider Albania

What Our Learners Say

Passed First Time with Real Clarity

"The ITIL 4 Foundation course finally gave structure to work I was already doing on the service desk. The trainer explained the Service Value System clearly and the mock questions made the exam feel familiar. I passed first time."

Erald Hoxha

Service Desk Analyst

0/0

A Practical Step into ITSM

"Moving from technical support into an ITSM role felt much easier after this training. The guiding principles and practices like incident and change management are things I now use every day in Tirana."

Klea Marku

IT Support Specialist

0/0

Clear, Example-Led Teaching

"Well-paced sessions and good materials. The continual improvement model and SLA topics were explained with examples that matched the client work we do, which made revision straightforward."

Sokol Berisha

Systems Administrator

0/0

Consistent Service Across the Team

"We trained our delivery team so everyone shares one service management language. Incident and request handling is more consistent now, and our SLA reporting to international clients has improved noticeably."

Anila Prifti

IT Operations Lead, BPO Sector

0/0

Flexible and Well Tailored for Us

"Invensis Learning ran a flexible corporate cohort that fit our shifts. The trainer tailored examples to telecom operations, and the team came away able to apply ITIL practices straight away."

Drini Kola

L&D Manager, Telecommunications

0/0

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