From Study to Certified
Build modern IT service management capability with ITIL 5 Foundation training in Albania. This programme suits IT and business professionals across Tirana and beyond who want a shared, value-led approach to digital products and services, plus a recognised AXELOS (PeopleCert) credential, delivered in flexible live online and corporate formats.
Flexible
Training Schedules
Instructor-led
Mode
16
Hours
16
PDUs
5K+ already enrolled
4.5 (24+ Reviews)
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Starts from
ALL 91530
Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
Your Entry into Digital Service Management
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Albania, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
2 days of instructor-led training (16 hours)
16 PDUs on completion of the training
Official PeopleCert ITIL V5 Foundation Digital Courseware
Value stream mapping, Guiding Principles and Continual Improvement Model content
Full-length mock exams in the exact format of the live PeopleCert paper
PeopleCert ITIL V5 Foundation exam voucher
PeopleCert-accredited trainers with real-world delivery experience
Official ITIL V5 Foundation certificate and digital badge valid for 3 years on exam pass
Retake the training within 2 months at no additional cost
Recordings of all training sessions.
of the ITIL Version 5 Foundation Training Course
Do You Qualify for the ITIL V5 Foundation Exam?
Outcomes for Individuals and Organisations
For Individuals
ITIL 5 Foundation training helps IT and business professionals build modern service management capability and prepare for the PeopleCert exam. The credential suits support staff, analysts, administrators, managers and career changers who want to understand how value is created through digital products and services. Whether you are starting in IT, moving into a service role, or working in banking, telecoms, BPO or the public sector in Albania, this training builds skills aligned with what employers now expect.
If you want a recognised, accessible entry point into IT service management, ITIL 5-F is a clear path forward. You gain practical concepts, exam readiness and a credential that travels across sectors and borders.
For Organizations
ITIL 5 Foundation group training helps organisations build consistent service management capability by equipping IT and support teams with a shared framework and practical skills. The training can be delivered for service desks, IT operations or whole departments. For organisations modernising digital services, this training provides a scalable, flexible way to align technology delivery with business value.
If your teams manage services in different ways with no common method, ITIL 5-F group training creates a shared service management language. Teams gain a standardised approach to value, incidents, requests and continual improvement.
The ITIL V5 Foundation exam validates your understanding of ITIL (Version 5), the framework for digital product and service management. The exam covers the nine Foundation topic areas PeopleCert publishes: digital product and service management concepts, value co-creation, the four dimensions of product and service management, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL (Version 5) principles in real-world digital product and service environments.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
Roles, Demand and Pay
ITIL 5 Foundation has become a practical signal of IT service management capability across Albania, valued by banks, telecoms, BPO providers and government bodies that run digital services at scale. As the Digital Agenda of Albania 2022-2026 and the e-Albania platform expand public services, employers increasingly want professionals who can manage products and services the ITIL way. Demand runs from service desk analyst up to service delivery and IT operations management, and here is what the market is showing right now.
Designation
ITIL Version 5 Foundation Certified Professionals in Albania : Salary Insights and Trends
Hiring Companies in Albania
Paylab, Glassdoor (Albania) 2026
Source: Teleperformance Albania, Concentrix, One Albania, ABCom
ITIL 5 Foundation is more than a credential. It is a practical edge for IT professionals in Albania who want to manage services the modern way. Join the teams connecting technology delivery to business value. Start your journey today.
Your Albania Career TransformationAlbania's digital economy is expanding with public e-services, banking modernisation and a growing IT and BPO base, and employers increasingly separate professionals who can manage services from those who only complete tasks. Here is which side of that line you want to be on.
Sources: Paylab, Glassdoor, PayScale (Albania) 2026; Statista; AKSHI.
Step-by-Step Certification Process
The ITIL V5 Foundation certification path in Albania is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
of the ITIL Version 5 Foundation Certification Training
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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Mapped to the ITIL 5 Syllabus
Here is what you will learn in ITIL 5 Foundation: how to manage digital products and services the ITIL way, from value co-creation to continual improvement. By the end of the programme you can apply the ITIL Value System and guiding principles in real IT environments.
Understand what defines modern digital products and services, how value is created through them, and how they are managed across the full lifecycle, from discovery to retirement.
Learn how value is created together with consumers and stakeholders, balancing the outcomes they want against costs, risks, experience and sustainability.
Apply a holistic view across organisations and people, value streams and processes, information and technology, and partners and suppliers for every service.
See how guiding principles, governance, value chain activities, management practices and continual improvement fit together as one integrated system.
Use the ITIL guiding principles, such as focus on value, start where you are, and keep it simple and practical, to make better day-to-day decisions.
Understand the purpose of each lifecycle activity, from discovery and design through to operation, delivery and support, and how they work together to create value.
Explore the role of ITIL management practices and how official practice guides support consistent, effective ways of working across an organisation.
Embed continual improvement into everyday work and use value stream mapping and management to remove waste and improve the flow of value.
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to strengthen IT service management capabilities, standardise service delivery practices, and support workforce development through customised team learning initiatives. This Corporate ITIL V5 Foundation training programme helps organisations build service-oriented teams and improve operational efficiency.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customised ITIL V5 Foundation coaching and focused exam preparation support.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
ALL 91530
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
Why Professionals and Teams Choose Us
Invensis Learning delivers structured ITIL 5 Foundation training for individuals and organisations across Albania who want to build IT service management capability and pass the PeopleCert exam with confidence. Our programmes combine accredited, experienced trainers, official AXELOS-aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan group training for your team, Invensis Learning, a trusted ITIL Version 5 Foundation training company in Albania, provides a professional learning experience built around practical understanding, real-world application and measurable outcomes.
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Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL Version 5 Foundation Training Location in Albania
Marriott Tirana, Sheshi Italia, Qyteti Studenti, Njësia Bashkiake Nr. 2, Tiranë, Bashkia Tiranë, Qarku i Tiranës, Shqipëria Qendrore, 2391, Shqipëria
ITIL Version 5 Foundation Training Location in Albania
Rogner Hotel Tirana, Bulevardi Dëshmorët e Kombit, Njësia Bashkiake Nr. 2, Tiranë, Bashkia Tiranë, Qarku i Tiranës, Shqipëria Qendrore, 2391, Shqipëria
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"In terms of content, all good. But poor time management. Time expected for breaks was never compliant (ie. if teacher said he was taking 10 mins break, it ended up being 20. For 50 mins break, teacher was showing up AT least 10-15 mins late...) Also, during second day I asked one question about a test and teacher seem disappointed for me to ask and gave me a whole speech of me not retaining all information while reading (after hours of exhausted training) also letting me know people who does not focus tend to have Low IQ... Also, having to spend time just waiting for teacher to end notes that I guess it should have been ready already for the lesson (at least, if the teacher is expecting for the alum to memorize and know everything at once) "
"Amazing support team! I am very thankful to the support team who helped me at every step of my learning process. They are quick in responding to the issue and providing the best solutions."
"The trainer has shared simple explanations by providing easy to understand examples when it came to the foundation training and theory. Also, I got a good understanding on what methods should I use when reviewing/ understanding and answering the questions for the Practitioner exam. Overall the 4 days of trainings I believe were fundamentanl in preparing myself for both exams (foundation & practitioner). I feel confident that I got the necessary information to prepare to take the exams. "
"Respective communication, steady pace of the class, not too fast but as well not too slow. A lot of space for open discussions and questionings. its not 5/5 because I believe the sessions consist of too much information for such short time. It could be organized in 1 more day, with less information per day, to have a better understanding."
"Great experience, Sathish is a very thorough instructor."
"Pritesh Shah is a great, knowledgeable and supportive trainer"
"The course was delivered at very high professional level. With Clear explanation of even most complex topics. The instructor was knowledgeable, patient, and always ready to support and answer questions and genuinely appreciated me as engaged participant. I'm satisfied with the training and would highly recommend it to anyone looking to gain practical high quality knowledge. "
"The instructor was exceptionally clear in their explanations and patiently repeated any concepts I struggled to understand, ensuring a smooth learning experience. I highly recommend Invensis for their outstanding teaching approach and commitment to student success"
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ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System and the practices teams use to create, deliver and improve value. It suits IT and business professionals at any career stage.