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Built for IT and business professionals in Sofia, this ITIL Version 5 Foundation certification training develops the digital service management skills that Bulgaria's outsourcing and tech employers value. Learn the ITIL Value System, guiding principles and service lifecycle, and prepare for the PeopleCert ITIL 5 exam through accredited, instructor-led sessions.
Flexible
Training Schedules
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Mode
16
Hours
16
PDUs
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Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
Your Starting Point in Digital Service Management
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Sofia, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
2 days of instructor-led training (16 hours)
16 PDUs on completion of the training
Official PeopleCert ITIL V5 Foundation Digital Courseware
Value stream mapping, Guiding Principles and Continual Improvement Model content
Full-length mock exams in the exact format of the live PeopleCert paper
PeopleCert ITIL V5 Foundation exam voucher
PeopleCert-accredited trainers with real-world delivery experience
Official ITIL V5 Foundation certificate and digital badge valid for 3 years on exam pass
Retake the training within 2 months at no additional cost
Recordings of all training sessions.
of the ITIL Version 5 Foundation Training Course
Do You Qualify for the ITIL V5 Foundation Exam?
Skills, Recognition and Career Growth
For Individuals
ITIL 5 Foundation training helps you turn everyday IT work into structured, value-led service management. It suits professionals who want recognition, confidence and a stronger career footing in Sofia's competitive technology market. Whether you are starting in IT support, moving into a service role, or formalising experience you already have, the certification validates your understanding of modern digital service management against an internationally respected standard.
If you want a credible first step that employers across Bulgaria's outsourcing, fintech and product sectors recognise, ITIL 5 Foundation is a clear choice. You gain framework knowledge, exam readiness and a qualification that supports your next move.
For Organizations
ITIL 5 Foundation group training helps organisations standardise how teams plan, deliver and improve digital services. The training can be delivered for service desks, operations teams and delivery units across Sofia and beyond. For employers looking to raise service quality and align IT with business outcomes, this training provides a practical, scalable foundation.
If your teams handle services for clients across Europe, ITIL 5 Foundation creates a common framework everyone follows. Staff gain a shared approach to value co-creation, governance and continual improvement that lifts consistency across the organisation.
The ITIL V5 Foundation exam validates your understanding of ITIL (Version 5), the framework for digital product and service management. The exam covers the nine Foundation topic areas PeopleCert publishes: digital product and service management concepts, value co-creation, the four dimensions of product and service management, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL (Version 5) principles in real-world digital product and service environments.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
Roles, Demand and Earning Power
ITIL is the dominant service management framework across Sofia's technology economy, valued by the outsourcing centres, shared services operations, fintech firms and product companies that run IT services for clients across Europe. As Bulgaria's adoption of the euro deepens EU integration and demand shifts to cloud and managed services, employers increasingly look for staff who understand structured service management. Roles range from service desk analyst to service delivery and operations manager, and here is what the Sofia market is telling us right now.
Designation
ITIL Version 5 Foundation Certified Professionals in Sofia : Salary Insights and Trends
Hiring Companies in Sofia
SalaryExpert (Sofia) 2026
Source: TELUS International . Sutherland . Concentrix . DXC Technology
ITIL 5 Foundation is more than a certificate. It is proof you can bring order and value to digital services. Join professionals in Sofia who turn best practice into better careers. Start your journey today.
Your Sofia Career TransformationSofia's IT services market is expanding with cloud adoption, EU integration and steady outsourcing growth, and employers increasingly separate professionals who hold a recognised framework from those who do not. Here is which side of that line you want to be on.
Sources: SalaryExpert, Glassdoor, PayScale (Sofia and Bulgaria) 2026.
Step-by-Step Certification Process
The ITIL V5 Foundation certification path in Sofia is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
of the ITIL Version 5 Foundation Certification Training
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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Concepts You Can Apply from Day One
This programme helps you build practical service management knowledge and exam readiness. By the end, you can explain the ITIL Value System, apply the guiding principles, and describe how digital services create value across their lifecycle.
Skills covered in ITIL 5 Foundation start here: understand what sets digital products and services apart, how value is created across the lifecycle, and why continual improvement sits at the heart of modern service management.
Learn how value is co-created with consumers and stakeholders, balancing outcomes, costs, risks, experience and sustainability, so you can connect everyday service work to the results customers actually want.
Apply a holistic view across organisations and people, value streams and processes, information and technology, and partners and suppliers, so no part of a service is left to chance.
Understand how guiding principles, governance, value chain activities, management practices and continual improvement combine into one integrated system that keeps value flowing from demand to outcome.
Use principles such as focus on value, start where you are, progress iteratively with feedback, and keep it simple and practical to make better decisions in real digital environments.
Trace services from discovery and design through build, operation, delivery and support, and see how the stages work together to create and sustain value end to end.
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to strengthen IT service management capabilities, standardise service delivery practices, and support workforce development through customised team learning initiatives. This Corporate ITIL V5 Foundation training programme helps organisations build service-oriented teams and improve operational efficiency.
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Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customised ITIL V5 Foundation coaching and focused exam preparation support.
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Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
EUR 1210
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
Accredited, Expert-Led ITIL
As a trusted ITIL Version 5 Foundation training company in Sofia, Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations who want to build service management capability and prepare for the PeopleCert exam. Our programmes combine accredited, experienced trainers, flexible delivery formats, organised courseware and learner-focused support. Whether you enrol as an individual or plan corporate training for your team in Sofia, you get a professional learning experience built around practical understanding, real-world application and measurable outcomes.
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Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL Version 5 Foundation Training Location in Sofia
Grand Hotel Sofia, 1, Gen. Yosif V. Gurko, Center, Sofia, Sredets, Stolichna, Sofia-city, 1000, Bulgaria
ITIL Version 5 Foundation Training Location in Sofia
Sofia Balkan Palace, 5, Sveta Nedelya Square, Center, Sofia, Sredets, Stolichna, Sofia-grad, 1000, Bulgaria
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"Invensis provided excellent support in helping me activate my benefits. The process was quick, smooth, and very professional. Thank you for the great "
"Shatish Course pace, explanation, examples were great. Learned new terminologies, he is a great lecturer."
"Pritesh Shah - Trainer Engaging Lecturer giving the lesson. Very knowledgeable. Taking us through step by step."
"The Instructor. (Sathish Kumar) He delivers the content that are easy to understand. "
"Sathish was very thorough taking us through each session from start to finish, quite informative and I am confident that I will pass the exam."
"The resources are very helpful and my trainer, Pritesh Shah was knowledgeable and made sure the class understood all concepts with patience and extra attention to detail."
"Pritesh Shah is a great, knowledgeable and supportive trainer"
"One of the standout experience of training was the structured and comprehensive nature of the program.The training covered all essential aspects. The trainer was always willing to answer. I received helped me refine my skills and understand best practices."
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ITIL Version 5 Foundation training for individuals and teams. Select a city in Bulgaria to view upcoming dates, formats and pricing.
Here's everything you may ask...
Yes. ITIL 5 Foundation is valued across Sofia's outsourcing, shared services, fintech and product sectors, where structured service management is in constant demand. It gives you a recognised framework that supports roles from service desk analyst to service and delivery manager, and it travels across sectors and EU markets.