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Built for IT and business professionals in Sofia, this ITIL Version 5 Foundation certification training develops the digital service management skills that Bulgaria's outsourcing and tech employers value. Learn the ITIL Value System, guiding principles and service lifecycle, and prepare for the PeopleCert ITIL 5 exam through accredited, instructor-led sessions.
Flexible
Training Schedules
Instructor-led
Mode
16
Hours
16
PDUs
5K+ already enrolled
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Starts from
EUR 1210
Course Overview
Overview
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Sofia, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
For Individuals
ITIL 5 Foundation training helps you turn everyday IT work into structured, value-led service management. It suits professionals who want recognition, confidence and a stronger career footing in Sofia's competitive technology market. Whether you are starting in IT support, moving into a service role, or formalising experience you already have, the certification validates your understanding of modern digital service management against an internationally respected standard.
If you want a credible first step that employers across Bulgaria's outsourcing, fintech and product sectors recognise, ITIL 5 Foundation is a clear choice. You gain framework knowledge, exam readiness and a qualification that supports your next move.
For Organizations
ITIL 5 Foundation group training helps organisations standardise how teams plan, deliver and improve digital services. The training can be delivered for service desks, operations teams and delivery units across Sofia and beyond. For employers looking to raise service quality and align IT with business outcomes, this training provides a practical, scalable foundation.
If your teams handle services for clients across Europe, ITIL 5 Foundation creates a common framework everyone follows. Staff gain a shared approach to value co-creation, governance and continual improvement that lifts consistency across the organisation.
The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.
Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.
ITIL is the dominant service management framework across Sofia's technology economy, valued by the outsourcing centres, shared services operations, fintech firms and product companies that run IT services for clients across Europe. As Bulgaria's adoption of the euro deepens EU integration and demand shifts to cloud and managed services, employers increasingly look for staff who understand structured service management. Roles range from service desk analyst to service delivery and operations manager, and here is what the Sofia market is telling us right now.
ITIL 5 Foundation is more than a certificate. It is proof you can bring order and value to digital services. Join professionals in Sofia who turn best practice into better careers. Start your journey today.
Your Sofia Career TransformationSofia's IT services market is expanding with cloud adoption, EU integration and steady outsourcing growth, and employers increasingly separate professionals who hold a recognised framework from those who do not. Here is which side of that line you want to be on.
Sources: SalaryExpert, Glassdoor, PayScale (Sofia and Bulgaria) 2026.
The ITIL V5 Foundation certification path in Sofia is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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This programme helps you build practical service management knowledge and exam readiness. By the end, you can explain the ITIL Value System, apply the guiding principles, and describe how digital services create value across their lifecycle.
Skills covered in ITIL 5 Foundation start here: understand what sets digital products and services apart, how value is created across the lifecycle, and why continual improvement sits at the heart of modern service management.
Learn how value is co-created with consumers and stakeholders, balancing outcomes, costs, risks, experience and sustainability, so you can connect everyday service work to the results customers actually want.
Apply a holistic view across organisations and people, value streams and processes, information and technology, and partners and suppliers, so no part of a service is left to chance.
Understand how guiding principles, governance, value chain activities, management practices and continual improvement combine into one integrated system that keeps value flowing from demand to outcome.
Use principles such as focus on value, start where you are, progress iteratively with feedback, and keep it simple and practical to make better decisions in real digital environments.
Trace services from discovery and design through build, operation, delivery and support, and see how the stages work together to create and sustain value end to end.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.
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Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.
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Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
EUR 1210
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
As a trusted ITIL Version 5 Foundation training company in Sofia, Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations who want to build service management capability and prepare for the PeopleCert exam. Our programmes combine accredited, experienced trainers, flexible delivery formats, organised courseware and learner-focused support. Whether you enrol as an individual or plan corporate training for your team in Sofia, you get a professional learning experience built around practical understanding, real-world application and measurable outcomes.
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ITIL Version 5 Foundation Training Location in Sofia
Grand Hotel Sofia, 1, Gen. Yosif V. Gurko, Center, Sofia, Sredets, Stolichna, Sofia-city, 1000, Bulgaria
ITIL Version 5 Foundation Training Location in Sofia
Sofia Balkan Palace, 5, Sveta Nedelya Square, Center, Sofia, Sredets, Stolichna, Sofia-grad, 1000, Bulgaria
Trusted by Leading Sofia Employers
Passed First Time and Using It at Work
"The training made the ITIL Value System and guiding principles genuinely clear, and the mock questions matched the exam style closely. I passed on my first attempt and now apply the lifecycle thinking in my service desk role every day."
Georgi Dimitrov
Service Desk Team Lead
0/0
A Clear Step into Service Management
"As someone moving from general IT support into service management, the course gave me the structure and vocabulary I was missing. The trainer used real examples from outsourcing environments, which made the concepts easy to follow."
Mariya Petrova
IT Support Analyst
0/0
Practical and Well Structured
"Well-paced sessions and practical explanations of the four dimensions and continual improvement. The practice tests helped me find my weak areas before the exam. I feel far more confident discussing service quality with my team."
Stoyan Ivanov
Aspiring IT Service Manager
0/0
Standardised Practice Across Our Centre
"We enrolled two delivery teams to standardise how they handle incidents and changes across our client accounts. The shared ITIL language has already improved consistency, and the corporate scheduling fit our shift patterns well."
Elena Koleva
Learning and Development Manager, Shared Services
0/0
Stronger Service Governance Across the Team
"The team delivered ITIL 5 Foundation training for our operations group with clear, role-relevant examples. Our service governance conversations are sharper now, and the certification gave the team a recognised baseline to build on."
Nikolay Georgiev
IT Operations Director, Fintech
0/0
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Yes. ITIL 5 Foundation is valued across Sofia's outsourcing, shared services, fintech and product sectors, where structured service management is in constant demand. It gives you a recognised framework that supports roles from service desk analyst to service and delivery manager, and it travels across sectors and EU markets.