Module 2: Service Culture
- Define a service culture
- Explain the elements of a service culture
Starts from
CNY 9090
Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
Your Entry into Modern Service Management
Invensis Learning is an EXIN Accredited Training Provider in China, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).
2 days of EXIN-accredited training (16 hours)
16 PDUs on completion of the training
EXIN accredited digital courseware on the IFDC VeriSM Foundation BoK
Scenario practice on the VeriSM model, Management Mesh and progressive practices
40-question full-length mock exams in the exact format of the live EXIN paper
Study guides, practice tests and simulators
Lifetime-valid EXIN VeriSM Foundation credential on exam pass
Retake the training within 2 months at no additional cost
of the VeriSM™ Foundation Training Course
Do You Qualify for the VeriSM™ Foundation Exam?
The Value You Walk Away With
The VeriSM Foundation exam validates your understanding of the VeriSM service-management framework for the digital age. The exam focuses on the VeriSM model, service-management principles, the management mesh, the four stages of the VeriSM model (Define, Produce, Provide, Respond), progressive practices, and integrating VeriSM with other service-management frameworks. Through a combination of multiple-choice questions, candidates are tested on their ability to apply VeriSM principles in real-world digital-service environments.
Service Managers
IT Architects
Service Desk Manager
Project Managers
Process Owners
Process Managers
IT Manager
Business Analysts
Quality Managers
Roles, Demand and Pay
VeriSM Foundation is increasingly valued across China's technology, financial services and outsourcing sectors, where enterprises run several frameworks and need people who can shape a coherent, flexible service management approach. As digital transformation spending accelerates and IT services expand at double-digit rates, organisations are hiring for roles from service desk analyst through to service management lead. Here is what the market is telling us right now.
Designation
VeriSM™ Foundation Certified Professionals in China : Salary Insights and Trends
Hiring Companies in China
PayScale · Paylab (China) 2026
Source: Lenovo · JD.com · China Mobile · Baidu
VeriSM Foundation is more than a credential. It equips you to manage services in a digital-first organisation. Join professionals in China who connect practices, technology and consumer outcomes. Start your journey today.
China's service and technology market is expanding with digital transformation and rapid IT services growth, and employers increasingly separate professionals with a modern service management credential from the rest. Here is which side of that line you want to be on.
Sources: PayScale, Robert Half, Michael Page (China) 2026.
Step-by-Step Certification Process
The path to Online VeriSM Foundation certification follows a straightforward single-exam route. Complete the accredited training program, schedule the examination through EXIN, pass the assessment, and earn a globally recognised service management credential.
of the VeriSM™ Foundation Certification Training
The VeriSM Foundation curriculum follows the official IFDC VeriSM Foundation syllabus and covers seven modules across the digital service management lifecycle.
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Governance and context questions here connect directly to nearly every later module.
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The Capabilities This Programme Builds
In VeriSM Foundation training you will learn to define a flexible, context-driven service management approach for a digital organisation. The programme maps to the seven EXIN VeriSM Foundation topic areas, so you build both exam readiness and real capability.
Understand what a service is, how a service organisation operates, and why digital transformation demands a flexible, outcome-focused approach to managing services rather than rigid, technology-centric processes.
Learn how values, behaviours and consumer-centric thinking underpin effective service management, and how to place the consumer at the centre of service design and delivery across the organisation.
Explore how teams, roles and organisational models influence service delivery, and how cross-functional working and servant leadership enable modern, responsive service management.
Master the core of VeriSM: governance, service management principles, the four stages of Define, Produce, Provide and Respond, and the management mesh that integrates resources, environment and practices.
See how ITIL, Agile, DevOps, Lean and SIAM fit within the VeriSM mesh, and how to select and combine practices to suit your organisation's context rather than following one prescriptive framework.
Understand how cloud, AI, automation and IoT shape service management, and the practical steps to begin a VeriSM journey, define an initial mesh and drive continuous improvement.
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service management learning and professional development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom VeriSM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official EXIN-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to strengthen service management capabilities, standardise operational practices, and support workforce development through customised team learning initiatives. This format is ideal for VeriSM Foundation training for companies in China seeking to build modern service management capabilities across teams.
Official EXIN-aligned Course Material
Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides VeriSM Foundation coaching for professionals seeking individualized support and focused guidance on modern service management concepts and practices.
Official EXIN-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
CNY 9090
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.
Official EXIN-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
Your Accredited VeriSM Foundation Partner
Invensis Learning delivers structured VeriSM Foundation training for professionals and organisations across China that want a modern, flexible approach to managing services. Our programmes combine experienced trainers, EXIN-aligned courseware, flexible delivery formats and learner-focused support. Whether you enrol as an individual or plan group training for your team, Invensis Learning provides a professional learning experience built around practical understanding, real-world application and exam readiness.
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Learner Support
50+
Industries Served
1-to-1
Doubt-Clearing Sessions
60+
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Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
VeriSM Foundation Training Location in China
Mandarin Oriental Wangfujing Beijing, No. 269 Wangfujing Street, Beijing, China, 100006
VeriSM Foundation Training Location in China
Atlantis Sanya, 9P5R+4Q6, North Haitang Bei Road, Sanya, China, 572013
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VeriSM™ Foundation training for individuals and teams. Select a city in China to view upcoming dates, formats and pricing.
Here's everything you may ask...
Yes. VeriSM Foundation is a globally recognised EXIN credential that is increasingly valued as Chinese enterprises accelerate digital transformation and run multiple service management frameworks. It positions you for service delivery, IT operations and service management roles, and it is a lifetime credential with no renewal required.
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