ITIL 4 Foundation Training in China

Aligned to the Current Syllabus

Designed for IT and business professionals across China, this instructor-led ITIL 4 Foundation certification training programme builds practical service management skills and prepares you for the AXELOS PeopleCert ITIL 4 Foundation exam, the globally recognised entry point into modern ITSM. Learn the service value system, guiding principles and key practices that employers in IT services, telecom and finance look for.

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Launch Your IT Service Journey with ITIL 4 in China

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CNY 9280

What Is the ITIL 4 Foundation Certification?Your Entry into Modern ITSM

The ITIL 4 Foundation (ITIL-F) certification is the entry-level qualification in the ITIL 4 scheme from AXELOS and PeopleCert, and it introduces IT and business professionals to an end-to-end operating model for creating, delivering and continually improving tech-enabled products and services.

Our ITIL 4 Foundation certification training in China helps you build that capability and prepare for the official exam with confidence. You learn the ITIL service value system, the four dimensions of service management, the seven guiding principles and the core management practices that underpin modern IT service management. There are no formal prerequisites, so the credential is open to support analysts, service managers, project staff and business professionals alike.

As Chinese organisations across IT services, telecommunications, banking and government modernise their IT operations, demand for professionals who understand recognised service management frameworks keeps growing. Start your ITSM journey with Invensis Learning and earn a credential that travels across sectors and regions.

Key Highlightsof the ITIL 4 Foundation Certification Training Course

End-to-End Learning and Certification Readiness

Structured ITIL 4 Foundation certification training in China designed to help learners
Guided preparation support for professionals pursuing the ITIL 4 Foundation certification program in China
Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
Guided preparation support for learners pursuing certification, assessment, or professional skill validation

Structured Courseware and Learning Resources

Access to organized course materials that support step-by-step learning
Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
Practice questions, assignments, quizzes, or mock assessments included where applicable
Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

Instructor-Led, Practical Learning Experience

Live interactive sessions delivered by experienced trainers with relevant domain expertise
Real-world examples, case discussions, and practical activities to improve applied understanding
Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
Training focused on helping learners apply concepts at work, not just complete the course content

Flexible Learning Support in China

Flexible learning options available through ITIL 4 Foundation training online, classroom sessions, and customized enterprise learning programs
Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
Learning support designed to help participants stay on track throughout the training journey
Additional revision, retake, or post-training support may be available based on the selected course

Learn the Core Concepts Covered in the Course

Understand foundational principles, terminology, and important subject areas related to ITIL 4 Foundation
Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
Explore practical use cases that show how the concepts are applied in professional environments
Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

Assessment, Practice, and Completion Support

Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
Use assessments to identify learning gaps and strengthen weak areas
Receive guidance through a structured ITIL 4 Foundation exam prep training in China
Earn a course completion certificate after successfully meeting the course requirements

Career and Workplace Application

Build practical skills that support professional growth, role advancement, and improved job performance in China
Strengthen confidence in applying course concepts to workplace challenges
Improve professional credibility through structured training and certification preparation where applicable
Support organizational capability development through a Corporate ITIL 4 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

ITIL 4 Foundation Certification Eligibility in ChinaDo You Qualify for the ITIL 4 Foundation Exam?

ITIL 4 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

No formal prerequisites - open to anyone interested in IT service management.
Suitable for IT professionals, service desk and support staff, and ITSM practitioners.
Useful for managers and business stakeholders who interact with IT services.
A basic familiarity with IT services is helpful but not required.

Why ITIL 4 Foundation Pays off for IT ProfessionalsSkills Employers Reward

For Individuals

ITIL 4 Foundation training helps you turn day-to-day IT support experience into recognised service management capability. The credential suits service desk staff, support engineers, IT analysts and business professionals who want to understand how value is created through services. Whether you are moving up from a support role, switching into IT service management, or working in IT services, telecom, e-commerce or finance, this training builds skills aligned with what Chinese employers expect.

If you want a recognised, transferable credential that proves you understand modern ITSM, ITIL 4 Foundation is a strong first step. You gain framework knowledge, exam readiness and a structured route that employers value across sectors and regions.

Earns a globally recognised AXELOS and PeopleCert credential valued across China
Opens roles in IT service management, service delivery and support leadership
Builds fluency in the ITIL service value system and four dimensions
Strengthens your handling of incidents, changes and service requests
Gives you a shared service management language teams expect
Supports a reported pay uplift for ITIL-certified professionals
Needs no prior experience, so it suits career starters and changers
Creates a clear path into higher ITIL 4 qualifications

For Organizations

ITIL 4 Foundation group training helps organisations equip IT teams with a shared, structured approach to service management. The training can be delivered for service desks, operations teams, project groups or whole IT functions. For organisations modernising IT operations and adopting cloud and digital services, this training provides a scalable, flexible way to raise service quality.

If your teams handle services inconsistently across departments, ITIL 4 Foundation group training creates a common framework. Staff gain a standardised approach to value, governance and continual improvement that supports better service delivery.

Builds a consistent service management language across IT teams
Improves incident, change and service request handling
Connects IT service delivery to business outcomes and value
Reduces firefighting through structured, repeatable practices
Enables customised training aligned with your operating model
Standardises ITSM practice across business units and sites
Offers flexible delivery for distributed teams across China
Strengthens in-house service management expertise

ITIL 4 Foundation Exam Format in ChinaWhat to expect on exam day

The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

Exam Component	Details
Exam Name	ITIL 4 Foundation
Conducted By	PeopleCert
Exam Duration	60 minutes
Number of Questions	40 multiple-choice questions
Passing Score	65% (26 of 40 correct)
Exam Format	Multiple-choice, closed book; online proctored or test center
Testing Basis	ITIL 4 Foundation syllabus
Testing Format	PeopleCert online proctored or test center
Book	Closed book
Certificate Validity	3 years; renew via PeopleCert CPD or re-exam

ITIL 4 Foundation Certification Cost in China

The total cost of getting ITIL 4 Foundation certified in China includes the training fee and the certification exam fee.

Training Cost Includes:

Accredited ITIL 4 Foundation certification training in China delivered by experienced service management instructors
Official digital courseware aligned with the latest ITIL 4 Foundation syllabus and best practices
Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
Structured ITIL 4 Foundation exam prep training focused on helping candidates succeed on their first attempt
Expert guidance throughout the learning journey, including exam preparation strategies and revision support
The ITIL 4 Foundation training cost in China is CNY 9280

Exam Cost:

PeopleCert ITIL 4 Foundation exam (bundled with training in most packages)
PeopleCert online proctored or test center delivery
ITIL 4 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

Where ITIL 4 Skills Take Your Career in ChinaRoles, Sectors and Demand

ITIL 4 Foundation is a respected entry marker for IT service management roles across China, valued by IT services firms, telecom operators, internet and cloud companies, banks and government employers that run large, service-critical IT operations. As organisations modernise their IT functions and scale cloud and digital services, professionals who understand recognised ITSM frameworks are increasingly sought after, from service desk analyst to IT service manager and ITSM consultant, and here is what the market is telling us right now.

¥320,000

Average IT Service Manager salary, China

per year, PayScale / Glassdoor 2026

¥288,709

Average IT Manager salary, China

PayScale 2026

$179.8B

China IT services market by 2030

industry forecast

~20%

Reported ITIL pay uplift

industry estimate, verify

SECTORS HIRING

—IT and Software Services
—Telecommunications and 5G
—Banking, Financial Services and Insurance
—E-commerce, Internet and Cloud
—Government and State-Owned Enterprises
—Manufacturing and High-Tech

GROWTH TRENDS

—China IT services market forecast to reach US$179.8B by 2030
—IT modernisation across state-owned enterprises and finance
—Cloud adoption by Alibaba, Tencent and Huawei Cloud driving ITSM need
—Reported pay uplift of around 20% for ITIL-certified staff
—Tier-1 cities pay well above the national IT average
—Growing pool of accredited ITIL training across the region

Sources: PayScale, Glassdoor, Robert Half, Paylab (China) 2026; China IT services market forecast and ITSM adoption reports 2026.

Designation

ITIL 4 Foundation Certified Professionals in China : Salary Insights and Trends

Hiring Companies in China

¥85K

Min

¥130K

Average

¥200K

Max

PayScale · Glassdoor (China) 2026

LenovoIBMChina TelecomCognizant

Source: Lenovo · IBM China · China Telecom · Cognizant

What Is Driving Demand for ITSM Skills in China

Rapid Digital Transformation Pressure

Chinese enterprises are digitising fast, but many lack a consistent way to manage the services behind it. ITIL 4 gives teams a recognised end-to-end model to deliver value reliably.

ITIL 4 builds an end-to-end service operating model

Cloud Adoption Outpacing Service Maturity

Alibaba Cloud, Tencent Cloud and Huawei Cloud are scaling rapidly, yet service management often lags. ITIL practices help teams support cloud services with structure and quality.

ITIL 4 aligns service practices to cloud delivery

Service Management Skills Shortage

Employers find plenty of technical support staff but fewer professionals fluent in recognised ITSM frameworks. An ITIL 4 credential helps you stand out in a competitive market.

ITIL 4 Foundation makes certified talent stand out

Governance Demands in Finance and Telecom

Banks and telecom operators face strict service quality and continuity expectations. ITIL guiding principles, SLAs and practices give teams the governance these sectors require.

ITIL 4 strengthens service governance and SLAs

State-Owned Enterprise IT Modernisation

Policy-driven IT modernisation across state-owned enterprises is creating demand for recognised frameworks. ITIL 4 provides a common language to standardise IT operations at scale.

ITIL 4 supports structured IT operating models

Scaling Support for Huge User Bases

China's internet and e-commerce platforms serve enormous user bases where downtime is costly. ITIL incident, problem and continual improvement practices keep services dependable.

ITIL 4 builds incident and continual improvement skills

Sources: China IT services and ITSM market reports 2026; PayScale, Glassdoor (China) 2026; cloud and digital transformation industry analyses 2026.

ITIL 4 Foundation is more than a credential. It is a launchpad into IT service management. Join professionals in China who turn support experience into recognised ITSM capability. Start your journey today.

Your China Career Transformation

Your IT Career Before and After ITIL 4,

A Clear Step Change in Your ITSM Path

China's IT services market is expanding with digital transformation, cloud adoption and IT modernisation, and employers increasingly separate professionals who understand recognised service frameworks from those who do not. Here is which side of that line you want to be on.

Today

Pay capped in an entry-level support role

After ITIL 4

Eligible for service manager bands that average around ¥320,000 in China

Today

Pay capped in an entry-level support role

Today

Overlooked for roles that list ITIL as preferred

After ITIL 4

Shortlisted for ITSM roles across IT services, telecom and BFSI employers

Today

Overlooked for roles that list ITIL as preferred

Today

Confident on tools, but not on service frameworks

After ITIL 4

Able to apply ITIL practices across real service value chains

Today

Confident on tools, but not on service frameworks

You earn your ITIL 4 Foundation

Before

Service skills picked up on the job with no recognised credential

Now you have

A globally recognised ITIL 4 credential from AXELOS and PeopleCert

Before

Service skills picked up on the job with no recognised credential

Before

Limited shared language for IT service management in your team

Now you have

Fluency in the ITIL service value system and guiding principles

Before

Limited shared language for IT service management in your team

Before

Stuck in reactive support work and constant firefighting

Now you have

A structured approach to incidents, changes and continual improvement

Before

Stuck in reactive support work and constant firefighting

Before

Recognition tied to a single employer or sector

Now you have

A portable credential valued across IT, telecom and finance in China

Before

Recognition tied to a single employer or sector

"The gap between fixing tickets and managing services is increasingly a recognised framework, and the employers that matter already know it."

Join 50,000+ professionals who trained with Invensis Learning and made the shift.

Sources: PayScale, Glassdoor, Robert Half (China) 2026.

How to Get ITIL 4 Founfdation Certified in ChinaStep-by-Step Certification Process

The ITIL 4 Foundation certification path in China is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

Step 1

Enrol in the 2-Day ITIL 4 Foundation Course

Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

Step 1

Enrol in the 2-Day ITIL 4 Foundation Course

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 3

Prepare with Practice Resources

Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

Step 3

Prepare with Practice Resources

Step 4

Sit the ITIL 4 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

Step 4

Sit the ITIL 4 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

Step 5

Earn Your ITIL 4 Foundation Certificate

On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

Step 5

Earn Your ITIL 4 Foundation Certificate

On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

Step 6

Maintain and Progress Your Certification

ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

Step 6

Maintain and Progress Your Certification

ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

Course Curriculumof the ITIL 4 Foundation Certification Training

The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

100% Secure and Safe download

Value, value co-creation, and value streams
Organizations, service providers, consumers, and stakeholders
Products and services; service offerings and service relationships
Outcomes, costs, risks, utility, and warranty

Sets the vocabulary for the entire exam, since terms like utility and warranty resurface throughout later modules.

Module 1: Service Management Key Concepts

Value, value co-creation, and value streams
Organizations, service providers, consumers, and stakeholders
Products and services; service offerings and service relationships
Outcomes, costs, risks, utility, and warranty

Sets the vocabulary for the entire exam, since terms like utility and warranty resurface throughout later modules.

100% Secure and Safe download

Skills You Will Gain from ITIL 4 FoundationFrom Concepts to Everyday Practice

The ITIL 4 Foundation programme helps you build a clear, practical understanding of modern IT service management. By the end, you can speak the language of ITIL, apply its guiding principles and key practices, and prepare with confidence for the official exam.

Service Management Fundamentals

Skills covered in ITIL 4 Foundation start here: understand what a service is, how value is co-created between providers and consumers, and the roles of utility and warranty in delivering useful, reliable services.

The ITIL Service Value System

Understand the service value system that shows how an organisation's components and activities work together to create value, including governance, the service value chain, practices and continual improvement.

The Seven Guiding Principles

Apply the seven ITIL guiding principles, from focus on value to keep it simple and practical, to adopt and adapt service management in a way that fits your organisation's real needs.

The Four Dimensions of Service Management

Balance the four dimensions: organisations and people, information and technology, partners and suppliers, and value streams and processes, so services are designed and run holistically.

Key ITIL Management Practices

Work with core ITIL practices such as incident management, problem management, change enablement, service desk, service level management and service request management to support users every day.

Continual Improvement and Metrics

Use the continual improvement model, service level agreements and key metrics and KPIs to measure performance, drive evidence-based decisions and keep services improving over time.

Who Should TakeITIL 4 Foundation Certification Training in China?

IT Service Manager

Service Desk Analyst

ITSM Practitioner

IT Support Engineer

IT Operations Manager

Incident / Problem Manager

Change Manager

IT Project Manager

Who Can Take This Certification Training

ITIL 4 Foundation Training Modesfor Professionals and Teams

We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

ITIL 4 Foundation Classroom Training

Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support

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Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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ITIL 4 Foundation Live Virtual Training

Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity

CNY 9280

Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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ITIL 4 Foundation Corporate Group Training

Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces

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Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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ITIL 4 Foundation Focused 1-to-1 Training

One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs

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Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

Untitled

ITIL 4 Foundation Classroom Training

Instructor-led classroom sessions

Interactive discussions and group activities

Real-world examples and practical exercises

Structured learning with fixed schedules

Opportunities for peer networking and collaboration

Practice assessments and knowledge checks

Dedicated Q&A and concept clarification

Immediate trainer feedback and support

Untitled

Please Note:Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

Loading schedules…

Why Choose Invensis Learning in ChinaYour Accredited ITSM Training Partner

Invensis Learning delivers structured ITIL 4 Foundation training for individual professionals and organisations across China looking to build recognised service management capability and prepare for the official exam. Our programmes combine experienced, accredited trainers, flexible delivery formats, exam-aligned courseware and learner-focused support. Whether you are enrolling as an individual or planning corporate training for your team, Invensis Learning, an established ITIL 4 Foundation training company in China, provides a professional learning experience built around practical understanding, real-world application and measurable outcomes.

Accredited training partner for ITIL, aligned with AXELOS and PeopleCert standards
Experienced, certified trainers with real IT service management expertise
Flexible formats: live online, classroom and corporate group training
Structured, exam-aligned courseware and practice resources
Dedicated learner support before, during and after the training
Customised schedules for organisations and team programmes
ISO 9001 and ISO 27001 certified training operations
Trusted by professionals and organisations across many industries

60+

Certification Courses

50,000+

Professionals Trained

100+

Countries Served

ISO 9001:2015 Certified

ISO 27001:2022 Certified

Secure SSL Encryption

Leaders in Training industry for 12+ years

Over 5000 five star reviews

Level AA conformance, W3C WCAG 2.2

ITIL 4 Foundation Training Locations in ChinaAll our classroom training is now available online at your convenience

ITIL 4 Foundation in China

Mandarin Oriental Wangfujing Beijing, No. 269 Wangfujing Street, Beijing, China, 100006

ITIL 4 Foundation in China

Atlantis Sanya, 9P5R+4Q6, North Haitang Bei Road, Sanya, China, 572013

ITIL 4 Foundation in China

Mandarin Oriental Wangfujing Beijing, No. 269 Wangfujing Street, Beijing, China, 100006

ITIL 4 Foundation in China

Atlantis Sanya, 9P5R+4Q6, North Haitang Bei Road, Sanya, China, 572013

Corporate ITIL 4 Training in ChinaBuild ITSM Skills at Scale

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Suitable for small, medium and large IT teams
Customised schedules based on team availability
Flexible delivery through onsite, live virtual or hybrid formats
Experienced trainers with real ITSM and industry expertise
Role-based, industry-relevant examples for better application
Dedicated coordination and learner support for group training
Scalable delivery for teams across China and global sites

What Our Learners Say

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A Real Step up in My IT Career

"The training made the ITIL service value system click for me. I moved from a service desk role into an ITSM analyst position within months of passing the exam."

Li Wei

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Practical and Easy to Apply

"Clear, well-paced sessions with plenty of practical examples. The guiding principles and practices are now part of how I handle incidents and changes every day."

Zhang Min

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0/0

Beginner Friendly and Exam Ready

"I had no prior ITIL background and still found the course approachable. The mock questions and trainer guidance helped me pass the exam on my first attempt."

Chen Jie

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0/0

Consistent Practice Across the Team

"We trained our whole support team and now everyone works from the same service management playbook. Incident handling and reporting are noticeably more consistent."

Wang Lei

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0/0

Tailored and Well Delivered

"The corporate programme was tailored to our cloud operations and delivered on schedule. Our service quality and SLA reporting improved within a quarter."

Liu Fang

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0/0

4.6

Ratings

100K+

Happy Learners

100+

Locations Worldwide

99%

Training Satisfaction

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Foundation

SIAM Professional

Frequently Asked QuestionsHere's everything you may ask...

ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme from AXELOS and PeopleCert. It introduces IT and business professionals to a modern, end-to-end operating model for creating, delivering and continually improving tech-enabled services.

General

What is the ITIL 4 Foundation certification?

Who should take ITIL 4 Foundation training in China?

The course suits service desk staff, support engineers, IT analysts, project team members and business professionals across China who want to understand recognised IT service management. There are no formal prerequisites, so it is open to beginners and experienced staff alike.

Is ITIL 4 Foundation worth it in China?

Yes. ITIL 4 Foundation is valued by IT services, telecom, internet, finance and government employers in China, and ITIL-certified professionals report a pay uplift of around 20%. It is a recognised first step toward IT service manager and ITSM consultant roles.

Do I need prior experience for ITIL 4 Foundation?

No. ITIL 4 Foundation has no formal prerequisites and is designed as an introduction to ITIL 4. Some IT awareness helps, but the training builds the concepts from the ground up so career starters and changers can follow comfortably.

How long is the ITIL 4 Foundation certification valid?

ITIL 4 Foundation is valid for three years. You can renew it by earning the required CPD points through your PeopleCert account or by passing a higher ITIL 4 qualification. Confirm current renewal details at peoplecert.org.

Pricing

How much does ITIL 4 Foundation training cost in China?

Training is typically purchased as a combined course and exam package, and pricing varies by format and provider, so it is available on request. The package includes courseware, practice resources and learner support. Request a quote for current pricing in your region.

What is included in the course fee?

The fee usually includes instructor-led or self-paced training, exam-aligned courseware, practice questions and quizzes, learner support and a course completion record. Many packages also bundle the official exam voucher. Talk to a learning advisor for full details.

Is the exam fee included in the training price?

It depends on the package. Many ITIL 4 Foundation packages bundle the official PeopleCert exam voucher, while others quote training and exam separately. PeopleCert pricing varies by region and channel, so confirm what is included when you request a quote.

Do you offer corporate or group discounts?

Yes. We offer corporate group training with customised schedules and volume-based pricing for IT teams, service desks and whole departments. Contact us for a tailored group quote.

What payment options are available?

We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

Exam

What is the format of the ITIL 4 Foundation exam?

The ITIL 4 Foundation exam is a closed-book, multiple-choice examination set by AXELOS and PeopleCert. It tests your knowledge and comprehension of ITIL 4 key concepts, the service value system, guiding principles, four dimensions and core practices.

How many questions are on the exam and how long is it?

The exam has 40 multiple-choice questions and a duration of 60 minutes. There are no formal prerequisites to sit it.

What is the passing score for the ITIL 4 Foundation exam?

You need 65% to pass, which is 26 out of 40 questions answered correctly. Focus on broad understanding across all nine syllabus areas rather than memorising single topics.

How is the ITIL 4 Foundation exam delivered in China?

You can take the exam online through PeopleCert's OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre. This flexibility lets you sit the exam from home, office or a centre near you.

What if I do not pass the exam the first time?

You can re-sit the exam. Our training includes mock questions and exam-readiness support to maximise your chance of passing first time, and selected plans offer retake options. Confirm the current re-sit policy and fees at peoplecert.org.

Course Content

What topics are covered in ITIL 4 Foundation training?

The training covers service management concepts, the service value system, the four dimensions, the seven guiding principles, the service value chain, key ITIL practices, continual improvement, service level agreements, and key metrics and KPIs.

Is ITIL 4 Foundation suitable for beginners?

Yes. The course is designed as an introduction to ITIL 4 with no prerequisites. Trainers build each concept step by step and use practical examples, so beginners and professionals from non-ITIL backgrounds can follow with confidence.

What learning resources are provided?

You receive exam-aligned courseware, practice questions and quizzes, worked examples and revision aids that map to the ITIL 4 Foundation syllabus. These resources help you reinforce concepts and prepare for the official exam.

Is the courseware aligned to the latest ITIL 4 syllabus?

Yes. The courseware is aligned to the current ITIL 4 edition and the ITIL 4 Foundation syllabus from AXELOS and PeopleCert, including the service value system and the 34 management practices.

Will I get a certificate after the training?

You receive a course completion record from Invensis Learning after the training, and the official ITIL 4 Foundation certificate is awarded by PeopleCert once you pass the exam.

Enrollment

How do I enrol in the ITIL 4 Foundation course in China?

You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

What training formats are available?

We offer online (live virtual) instructor-led training, classroom training and customised corporate group training, so you can choose the format that fits your schedule and learning style.

How soon can I start?

New batches run regularly across China time zones, and self-paced options let you begin straight away. See upcoming schedules or talk to a learning advisor to find the next available start date.

Can I reschedule or transfer my batch?

Yes. Flexi options let you reschedule or transfer to another batch, and selected plans let you attend the training again. Contact support to arrange this.

What is the refund or cancellation policy?

Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.

ITIL 4 Foundation Exam Format in ChinaWhat to expect on exam day

Exam Component

Details

Exam Name

ITIL 4 Foundation

Conducted By

PeopleCert

Exam Duration

60 minutes

Number of Questions

40 multiple-choice questions

Passing Score

65% (26 of 40 correct)

Exam Format

Multiple-choice, closed book; online proctored or test center

Testing Basis

ITIL 4 Foundation syllabus

Testing Format

PeopleCert online proctored or test center

Book

Closed book

Certificate Validity

3 years; renew via PeopleCert CPD or re-exam

Where ITIL 4 Skills Take Your Career in ChinaRoles, Sectors and Demand

ITIL 4 Foundation Training in China

What Is the ITIL 4 Foundation Certification?UntitledYour Entry into Modern ITSM

What Is the ITIL 4 Foundation Certification?Your Entry into Modern ITSM

Key Highlightsof the ITIL 4 Foundation Certification Training Course

ITIL 4 Foundation Certification Eligibility in ChinaDo You Qualify for the ITIL 4 Foundation Exam?

Why ITIL 4 Foundation Pays off for IT ProfessionalsSkills Employers Reward

ITIL 4 Foundation Exam Format in ChinaWhat to expect on exam day

ITIL 4 Foundation Certification Cost in China

Where ITIL 4 Skills Take Your Career in ChinaRoles, Sectors and Demand

SECTORS HIRING

GROWTH TRENDS

What Is Driving Demand for ITSM Skills in China

Rapid Digital Transformation Pressure

Cloud Adoption Outpacing Service Maturity

Service Management Skills Shortage

Governance Demands in Finance and Telecom

State-Owned Enterprise IT Modernisation

Scaling Support for Huge User Bases

Your IT Career Before and After ITIL 4,

A Clear Step Change in Your ITSM Path

How to Get ITIL 4 Founfdation Certified in ChinaStep-by-Step Certification Process

Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

Step 2: Complete the Accredited Training

Step 3: Prepare with Practice Resources

Step 4: Sit the ITIL 4 Foundation Exam

Step 5: Earn Your ITIL 4 Foundation Certificate

Step 6: Maintain and Progress Your Certification

Enrol in the 2-Day ITIL 4 Foundation Course

Enrol in the 2-Day ITIL 4 Foundation Course

Complete the Accredited Training

Complete the Accredited Training

Prepare with Practice Resources

Prepare with Practice Resources

Sit the ITIL 4 Foundation Exam

Sit the ITIL 4 Foundation Exam

Earn Your ITIL 4 Foundation Certificate

Earn Your ITIL 4 Foundation Certificate

Maintain and Progress Your Certification

Maintain and Progress Your Certification

Module 1: Service Management Key Concepts

Module 2: The Four Dimensions of Service Management

Module 3: The ITIL Service Value System (SVS)

Module 4: The Seven Guiding Principles

Module 5: The Service Value Chain

Module 6: ITIL Practices Overview

Module 7: Key ITIL Practices in Detail

Course Curriculumof the ITIL 4 Foundation Certification Training

Module 1: Service Management Key Concepts

Skills You Will Gain from ITIL 4 FoundationFrom Concepts to Everyday Practice

Service Management Fundamentals

The ITIL Service Value System

The Seven Guiding Principles

The Four Dimensions of Service Management

Key ITIL Management Practices

Continual Improvement and Metrics

Who Should TakeITIL 4 Foundation Certification Training in China?

ITIL 4 Foundation Training Modesfor Professionals and Teams

ITIL 4 Foundation Classroom Training

ITIL 4 Foundation Live Virtual Training

ITIL 4 Foundation Corporate Group Training

ITIL 4 Foundation Focused 1-to-1 Training

ITIL 4 Foundation Classroom Training

Why Choose Invensis Learning in ChinaYour Accredited ITSM Training Partner

ITIL 4 Foundation Training Locations in ChinaAll our classroom training is now available online at your convenience

Corporate ITIL 4 Training in ChinaBuild ITSM Skills at Scale

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