What is ITIL 4 Foundation and who is it for?

ITIL 4 Foundation is the entry-level certification in the ITIL 4 scheme from AXELOS and PeopleCert. It introduces IT service management through the Service Value System. It suits IT support staff, analysts, coordinators, team leads and business professionals who want a recognised ITSM foundation.

Why choose Invensis Learning for ITIL 4 training in Shenzhen?

Invensis Learning is an accredited ITIL training partner offering AXELOS and PeopleCert aligned courseware, experienced trainers, flexible live virtual and corporate delivery, and exam-focused practice. This helps you move from learning to certification with a clear, supported path.

Are there any prerequisites for ITIL 4 Foundation?

No. ITIL 4 Foundation has no formal prerequisites and is open to everyone. No prior ITIL or IT service management experience is required, which makes it an accessible first step for both IT and business professionals.

How long is the ITIL 4 Foundation certification valid?

ITIL 4 Foundation certification is valid for three years. You can renew it by earning the required CPD points through your PeopleCert subscription or by passing a higher ITIL 4 qualification. Confirm current renewal requirements on the PeopleCert portal.

How much does ITIL 4 Foundation training cost in Shenzhen?

Training fees vary by format and schedule, so a tailored quote in local currency is available on request. The PeopleCert exam fee is billed separately and varies by region and channel. Talk to a learning advisor for current pricing and options.

What is included in the ITIL 4 course fee?

The training fee typically includes AXELOS-aligned courseware, instructor-led sessions, practice questions, mock assessments, learner support and a course completion certificate. Exam vouchers may be bundled or purchased separately. Request a quote for full inclusions.

Is the PeopleCert exam fee part of the training price?

Not always. Some packages bundle the PeopleCert exam voucher and some keep it separate, since the exam fee varies by region and purchasing channel. Confirm with a learning advisor whether your chosen plan includes the exam.

Do you offer group or corporate discounts in Shenzhen?

Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations groups and full departments. Ask about corporate or group pricing for a tailored quote for your team.

What payment and instalment options are available?

We accept major cards and bank transfers and offer instalment options on selected plans. Speak with a learning advisor to choose the payment option that suits you best.

What if I do not pass the ITIL 4 exam first time?

You can re-sit the exam through PeopleCert. Our training includes mock questions, practice and trainer guidance to help you prepare thoroughly and reduce that risk. Re-sit fees and policies are set by PeopleCert, so confirm current terms on their portal.

What is the format of the ITIL 4 Foundation exam?

The ITIL 4 Foundation exam is closed book with 40 multiple-choice questions. It is delivered online with PeopleCert proctoring or at an authorised test centre, and is based on the current ITIL 4 Foundation syllabus from AXELOS and PeopleCert.

How many questions are on the exam and how long is it?

The exam has 40 multiple-choice questions and you are given 60 minutes to complete it. There are no formal prerequisites to sit it, although attending accredited training is recommended.

What is the passing score for ITIL 4 Foundation?

The passing score is 65 percent, which means answering at least 26 of the 40 questions correctly. The exam tests knowledge and comprehension of ITIL 4 key concepts and the Service Value System.

How do I book and take the ITIL 4 Foundation exam?

You schedule the exam through PeopleCert, choosing online proctored delivery or an authorised test centre. Our team can guide you on booking and preparation so you sit the exam when you feel ready.

What topics are covered in the ITIL 4 training?

The course covers service management concepts, the Service Value System, the four dimensions of service management, the seven guiding principles, the service value chain, core ITIL practices, continual improvement, service level agreements and key metrics, all mapped to the Foundation syllabus.

Can a beginner take ITIL 4 Foundation without IT experience?

Yes. ITIL 4 Foundation is designed for beginners and has no prerequisites. The training starts with core concepts and builds up gradually, with examples and practice that make the framework accessible to both IT and business professionals.

What learning resources and materials are provided?

You receive AXELOS-aligned courseware, syllabus-mapped study notes, practice questions, mock assessments and topic-wise quizzes. These resources help you understand the concepts and prepare effectively for the Foundation exam.

Are there practice tests and mock exams included?

Yes. The programme includes practice questions and full-length mock exams that mirror the Foundation format. They help you identify weak areas, build recall and gain confidence before exam day.

Is the courseware aligned with the current ITIL 4 syllabus?

Yes. The courseware is aligned to the current ITIL 4 edition and the official ITIL 4 Foundation syllabus published by AXELOS and PeopleCert, so you study the concepts exactly as they are assessed.

How do I enrol in the ITIL 4 course in Shenzhen?

You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to an advisor to get started.

What training formats are available for ITIL 4 Foundation?

We offer online (live virtual) instructor-led training and customised corporate group training, so you can choose the format that fits your schedule. Live virtual sessions suit working professionals across Shenzhen who prefer flexible, interactive learning.

How soon can I start and when are the next batches?

New live virtual batches run regularly throughout the year. The fastest way to start is to view upcoming schedules or speak with a learning advisor, who can match you to a batch that fits your timing and goals.

Can I reschedule or transfer my enrolment to another batch?

Yes. Flexi options let you reschedule or transfer to another batch where available. Contact our support team to arrange a change that suits your schedule.

What is the refund or cancellation policy?

Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.

ITIL 4 Foundation Certification Training in Shenzhen

From Study to Certified

Launch your IT service management career with accredited, instructor-led ITIL 4 training in Shenzhen from a trusted ITIL 4 Foundation training company. Master the ITIL 4 Service Value System, the seven guiding principles and core practices, then prepare with confidence for the AXELOS and PeopleCert Foundation exam in flexible formats that fit working professionals.

Flexible

Training Schedules

Instructor-led

Mode

Hours

PDUs

26.9K+ already enrolled

4.6 (2490+ Reviews)

31 enrolled this week

Want to Train Your Team?

Launch Your IT Service Journey with ITIL 4 in Shenzhen

Starts from

CNY 9430

What Is ITIL 4 Foundation Certification Training in Shenzhen?Your Entry into Modern IT Service Management

The ITIL 4 Foundation (ITIL-F) is the entry-level certification in the ITIL 4 scheme from AXELOS and PeopleCert, and ITIL 4 Foundation certification training in Shenzhen gives you a structured, supported route to earning it. You learn to view IT service management as an end-to-end model for creating, delivering and improving tech-enabled products and services.

The programme is aligned to the current ITIL 4 edition and the official Foundation syllabus. You explore the Service Value System, the Service Value Chain, the four dimensions of service management, the seven guiding principles and the core management practices that modern teams rely on every day.

Designed for IT and business professionals across Shenzhen's technology, cloud and financial sectors, the course builds practical, recognised skills and prepares you for the 40-question Foundation exam. Delivered in live virtual and corporate formats, it is a clear first step toward an in-demand service management career with Invensis Learning.

Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Shenzhen, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

Key Highlightsof the ITIL 4 Foundation Certification Training Course

End-to-End Learning and Certification Readiness

Structured ITIL 4 Foundation certification training in Shenzhen designed to help learners
Guided preparation support for professionals pursuing the ITIL 4 Foundation certification programme in Shenzhen
Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
Guided preparation support for learners pursuing certification, assessment, or professional skill validation

Structured Courseware and Learning Resources

Access to organised course materials that support step-by-step learning
Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
Practice questions, assignments, quizzes, or mock assessments included where applicable
Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

Instructor-Led, Practical Learning Experience

Live interactive sessions delivered by experienced trainers with relevant domain expertise
Real-world examples, case discussions, and practical activities to improve applied understanding
Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
Training focused on helping learners apply concepts at work, not just complete the course content

Flexible Learning Support in Shenzhen

Flexible learning options available through ITIL 4 Foundation training online, classroom sessions, and customised enterprise learning programs
Options include live virtual classroom training, onsite training, self-paced learning, or customised group training depending on course availability
Learning support designed to help participants stay on track throughout the training journey
Additional revision, retake, or post-training support may be available based on the selected course

Learn the Core Concepts Covered in the Course

Understand foundational principles, terminology, and important subject areas related to ITIL 4 Foundation
Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
Explore practical use cases that show how the concepts are applied in professional environments
Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

Assessment, Practice, and Completion Support

Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
Use assessments to identify learning gaps and strengthen weak areas
Receive guidance through a structured ITIL 4 Foundation exam prep training in Shenzhen
Earn a course completion certificate after successfully meeting the course requirements

Career and Workplace Application

Build practical skills that support professional growth, role advancement, and improved job performance in Shenzhen
Strengthen confidence in applying course concepts to workplace challenges
Improve professional credibility through structured training and certification preparation where applicable
Support organisational capability development through a Corporate ITIL 4 Foundation training programme designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

ITIL 4 Foundation Certification Eligibility in ShenzhenDo You Qualify for the ITIL 4 Foundation Exam?

ITIL 4 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

No formal prerequisites - open to anyone interested in IT service management.
Suitable for IT professionals, service desk and support staff, and ITSM practitioners.
Useful for managers and business stakeholders who interact with IT services.
A basic familiarity with IT services is helpful but not required.

What You Gain from Getting ITIL 4 CertifiedOutcomes That Move Your Career Forward

For Individuals

ITIL 4 Foundation training helps IT and business professionals build practical service management capability and prepare for the Foundation exam. It suits support engineers, analysts, coordinators and team leads who want to formalise their ITSM knowledge. Whether you are starting in IT service management, moving from a technical role, or supporting digital operations in technology, cloud, telecom or BFSI, this training builds skills aligned with what Shenzhen employers expect.

If you want a recognised first credential that travels across sectors, ITIL 4 Foundation is a clear path forward. You gain service management knowledge, exam-focused practice and a supported journey that employers value across South China and beyond.

Earns a globally recognised ITSM credential employers in Shenzhen actively look for
Builds a shared service management vocabulary that improves daily IT delivery
Positions you for service desk, service delivery and IT operations roles
Teaches the Service Value System and guiding principles you can apply at once
Strengthens your grasp of incident, problem and change enablement practices
Opens the pathway to higher ITIL 4 Managing Professional and Strategic Leader streams
Boosts credibility with employers running cloud and digital transformation programmes
Provides a structured, exam-ready route from learning to certification

For Organizations

ITIL 4 group training helps organisations build service management capability by equipping teams with a shared framework and practical skills. It can be delivered for service desks, IT operations groups or whole IT departments. For organisations standardising IT delivery and improving service quality, this training offers a scalable, flexible solution that fits busy operational schedules.

If your teams handle incidents, changes and requests inconsistently, ITIL 4 group training creates a common operating model. People gain a standardised approach to service value, prioritisation and continual improvement.

Builds a common service management language across IT and support teams
Improves incident, problem and change handling to reduce downtime
Aligns IT delivery with business value and customer outcomes
Supports smoother cloud adoption and digital transformation programmes
Standardises ITSM practice across business units and locations
Enables customised group training mapped to your service goals
Provides flexible live virtual and onsite delivery for teams
Strengthens in-house service management maturity and consistency

ITIL 4 Foundation Exam Format in ShenzhenWhat to expect on exam day

The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

Exam Component	Details
Exam Name	ITIL 4 Foundation
Conducted By	PeopleCert
Exam Duration	60 minutes
Number of Questions	40 multiple-choice questions
Passing Score	65% (26 of 40 correct)
Exam Format	Multiple-choice, closed book; online proctored or test centre
Testing Basis	ITIL 4 Foundation syllabus
Testing Format	PeopleCert online proctored or test centre
Book	Closed book
Certificate Validity	3 years; renew with 60 CPD points via PeopleCert Plus or another course in the same product suite

ITIL 4 Foundation Certification Cost in Shenzhen

The total cost of getting ITIL 4 Foundation certified in Shenzhen includes the training fee and the certification exam fee.

Training Cost Includes:

Accredited ITIL 4 Foundation certification training in Shenzhen delivered by experienced service management instructors
Official digital courseware aligned with the latest ITIL 4 Foundation syllabus and best practices
Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
Structured ITIL 4 Foundation exam prep training focused on helping candidates succeed on their first attempt
Expert guidance throughout the learning journey, including exam preparation strategies and revision support
The ITIL 4 Foundation training cost in Shenzhen is CNY 9430

Exam Cost:

PeopleCert ITIL 4 Foundation exam (bundled with training in most packages)
PeopleCert online proctored or test centre delivery
ITIL 4 Foundation certificate valid for 3 years (renew with 60 CPD points via PeopleCert Plus or another course in the same product suite)

Where ITIL 4 Skills Take Your Career in ShenzhenRoles, Demand and Pay

ITIL 4 Foundation has become a trusted marker of IT service management capability across Shenzhen, valued by technology giants, cloud providers, financial institutions and manufacturers that run large, always-on digital operations. As enterprises scale cloud adoption and smart-city infrastructure, employers increasingly want professionals who can standardise service delivery and link IT to business value. Demand spans the service desk through to IT operations and service management leadership, and here is what the local market is telling us right now.

¥439,000

Average IT operations manager salary, Shenzhen

per year, ERI SalaryExpert 2026

¥293,500

Service delivery manager salary, China

average, ERI 2026

¥239,000

Average IT and software services pay, China

per year, 2026 sector data

15.9% CAGR

Global ITSM market growth

2026 to 2033, SNS Insider

Sectors Hiring

—Technology, Internet and Global Tech
—Cloud and Data Centre Services
—Telecom and Networking Equipment
—Banking, Financial Services and Insurance
—Electronics and Advanced Manufacturing
—Managed IT and Professional Services

Growth Trends

—Rapid cloud adoption pushing demand for service management discipline
—Shenzhen smart-city and digital infrastructure programmes scaling fast
—Enterprises maturing IT operations into value-focused service functions
—Strong base of global tech, telecom and fintech headquarters
—AI and automation reshaping IT support and operations workflows
—Employers seeking recognised ITSM credentials over informal experience

Sources: ERI SalaryExpert, PayScale, Glassdoor (China and Shenzhen) 2026; SNS Insider IT Service Management Market 2026.

Designation

ITIL 4 Foundation Certified Professionals in Shenzhen : Salary Insights and Trends

Hiring Companies in Shenzhen

¥150K

Min

¥230K

Average

¥330K

Max

ERI SalaryExpert · Glassdoor (China) 2026

TencentHuaweiSF Express

Source: Tencent · Huawei · SF Express

Market Forces Driving ITIL 4 Demand in Shenzhen

Cloud Complexity Outpacing Service Discipline

Shenzhen enterprises are migrating workloads to Tencent Cloud, Huawei Cloud and hybrid platforms faster than their service processes mature, creating the exact governance gap ITIL 4 is built to close.

ITIL 4 builds service value and practice skills

Inconsistent Incident and Change Handling

Always-on digital operations cannot afford ad hoc fixes. Employers increasingly need staff who apply structured incident, problem and change practices to cut downtime and protect customers.

ITIL 4 builds incident and change enablement skills

Smart-City Scale and Real-Time Services

Shenzhen's smart-city programmes demand reliable, real-time digital services across many systems, raising the need for service value chain thinking and end-to-end coordination.

ITIL 4 builds value chain and coordination skills

Shortage of Credentialed ITSM Talent

The city has deep technical talent but fewer professionals with a recognised service management framework. An ITIL 4 credential helps candidates stand out for service-focused roles.

ITIL 4 makes certified professionals stand out

Sources: Mordor Intelligence China ICT, SNS Insider ITSM Market 2026; ERI SalaryExpert and Glassdoor (Shenzhen) 2026.

ITIL 4 Foundation is more than a certificate. It is a career accelerator for IT professionals who want to deliver reliable, value-driven services. Join the people closing Shenzhen's service management gap. Start your journey today.

Your Shenzhen Career Transformation

From IT Support to Service Leadership

The Shift ITIL 4 Foundation Delivers

Shenzhen's IT market is expanding with cloud adoption, smart-city programmes and digital transformation, and employers increasingly separate professionals with a recognised service framework from the rest. Here is which side of that line you want to be on.

Today

Pay capped with limited leverage to negotiate in a competitive tech market

After ITIL 4

Service delivery and operations roles in Shenzhen reach well into six figures in CNY

Today

Shortlisted less often for roles that list ITIL as preferred

After ITIL 4

Eligible for service-focused roles across tech, cloud, telecom and finance

Today

Strong technically, but employers want service-level thinking

After ITIL 4

Fluent in linking IT services to business value and continual improvement

You earn your ITIL 4 Foundation

Before

Service skills based on experience, with no recognised credential to show

Now you have

A globally recognised ITIL 4 credential trusted by Shenzhen and global employers

Before

Stuck in a technical role with limited service management visibility

Now you have

A clear route into service delivery, operations and ITSM lead roles

Before

Task focused, with little exposure to the wider service framework

Now you have

The practices employers want: incident, problem, change and service value

Before

Recognition limited when you change team, sector or employer

Now you have

A credential that travels across technology, cloud, telecom and BFSI sectors

"The gap between fixing tickets and leading services is increasingly a recognised framework, and the employers that matter already know it."

Join 50,000+ professionals who trained with Invensis Learning and made the shift.

Sources: ERI SalaryExpert, PayScale, Glassdoor (China and Shenzhen) 2026.

How to Get ITIL 4 Founfdation Certified in ShenzhenStep-by-Step Certification Process

The ITIL 4 Foundation certification path in Shenzhen is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

Step 1

Enrol in the 2-Day ITIL 4 Foundation Course

Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 3

Prepare with Practice Resources

Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

Step 4

Sit the ITIL 4 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test centre.

Step 5

Earn Your ITIL 4 Foundation Certificate

On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

Step 6

Maintain and Progress Your Certification

ITIL 4 certificates are valid for 3 years; renew with 60 CPD points via PeopleCert Plus or another course in the same product suite. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

Course Curriculumof the ITIL 4 Foundation Certification Training

The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

100% Secure and Safe download

Module 1: Service Management Key Concepts

Value, value co-creation, and value streams
Organisations, service providers, consumers, and stakeholders
Products and services; service offerings and service relationships
Outcomes, costs, risks, utility, and warranty

Sets the vocabulary for the entire exam, since terms like utility and warranty resurface throughout later modules.

100% Secure and Safe download

Skills You Will Build in This ITIL 4 CoursePractical ITSM Capabilities for Day One

By the end of the programme you will be able to explain the ITIL 4 Service Value System, apply the guiding principles, and use core practices to support reliable, value-driven services. Here is what the curriculum equips you to do.

Service Management Fundamentals

Explain what a service is, how value is co-created between providers and consumers, and the roles of utility and warranty, so you can speak the language of modern IT service management with confidence.

The ITIL 4 Service Value System

Describe how the Service Value System brings together guiding principles, governance, the service value chain, practices and continual improvement to turn demand into business value.

The Seven Guiding Principles

Apply principles such as focus on value, start where you are, and progress iteratively with feedback to guide everyday decisions and improvement in real service environments.

The Service Value Chain in Practice

Walk through the six value chain activities, from plan and engage to deliver and support, and see how they combine into the value streams that keep services running.

Core ITIL Management Practices

Understand key practices including incident management, problem management, change enablement, the service desk and service level management, and how they support users day to day.

Continual Improvement and Metrics

Use the continual improvement model, service level agreements and key performance indicators to measure service quality and drive steady, evidence-based improvement.

Who Should TakeITIL 4 Foundation Certification Training in Shenzhen?

IT Service Manager

Service Desk Analyst

ITSM Practitioner

IT Support Engineer

IT Operations Manager

Incident / Problem Manager

Change Manager

IT Project Manager

Who Can Take This Certification Training

ITIL 4 Foundation Training Modesfor Professionals and Teams

We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

ITIL 4 Foundation Live Virtual Training

Live online instructor-led sessions

Interactive discussions and virtual activities

Expert guidance from experienced trainers

Practice assessments and revision support

Dedicated Q&A sessions for concept clarification

Fixed schedules for accountability and momentum

Small batch sizes for personalized attention

Access from any location with internet connectivity

Starts from

CNY 9430

Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

Loading schedules…

Why Train with Invensis Learning in ShenzhenAccredited, Expert-Led ITSM Training

As a trusted ITIL 4 Foundation training company in Shenzhen, Invensis Learning delivers structured ITIL 4 Foundation training for professionals and organisations building IT service management capability and preparing for the Foundation exam. Our programmes combine accredited, experienced trainers, flexible delivery formats, organised courseware and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning provides a professional learning experience built around practical understanding, real-world application and measurable outcomes. Our ISO 9001 and ISO 27001 certifications reflect our commitment to quality and information security.

Accredited ITIL training partner aligned to AXELOS and PeopleCert standards
Experienced, certified trainers with real IT service management practice
Flexible live virtual and corporate group delivery for Shenzhen schedules
Structured, exam-focused courseware mapped to the ITIL 4 Foundation syllabus
Practice questions and mock assessments to build exam confidence
Customised team training aligned with your service management goals
Dedicated learner support before, during and after the course
Trusted by professionals and organisations across many industries

60+

Certification Courses

121K+

Hours of Expert Training Delivered

50,000+

Professionals Trained Globally

100+

Countries Supported

ISO 9001:2015 Certified

ISO 27001:2022 Certified

Secure SSL Encryption

Leaders in Training industry for 12+ years

Over 5000 five star reviews

Level AA conformance, W3C WCAG 2.2

ITIL 4 Foundation Training Locations in ShenzhenInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

ITIL 4 Foundation Training Location in Shenzhen

Futian Shangri-La Hotel Shenzhen, 4088, Yitian Road, Fu'an Community, Futian Street, Futian District, Shenzhen, Guangdong Province, 518048, China

ITIL 4 Foundation Training Location in Shenzhen

The Westin Shenzhen Nanshan, 9028-2, Qiaocheng West Street, Huaxia Street Community, Shahe Street, Nanshan District, Shenzhen, Guangdong Province, 518053, China

ITIL 4 Training for Shenzhen TeamsUpskill IT Teams at Scale

Suitable for small, medium and large IT and support groups
Customised schedules aligned with your team's availability
Flexible delivery through onsite, live virtual or hybrid formats
Accredited trainers with real service management and industry expertise
Role-based examples and case discussions for better workplace application
Dedicated coordination and learner support for group programmes
Scalable delivery for teams across Shenzhen and global locations

What Our Learners Say

Passed the Foundation Exam with Confidence

"The ITIL 4 training finally connected the dots between the tickets I handle and the bigger service picture. The guiding principles and practices are things I now use on the job, and the mock questions made the Foundation exam far less intimidating."

Li Wei

IT Support Engineer

0/0

Practical and Very Well Structured

"Clear, practical sessions on the Service Value System and incident and change practices. The trainer used real cloud operations examples that matched my daily work, which made everything easier to remember."

Chen Jing

Service Desk Team Lead

0/0

A Strong First Step into ITSM

"I moved from a purely technical role and needed the service management vocabulary that employers expect. This course gave me exactly that, and I felt fully ready on exam day."

Zhang Hao

Cloud Operations Analyst

0/0

Our Team Now Speaks One Service Language

"We trained our service desk and operations staff together and now everyone uses the same language for incidents, problems and changes. Handover quality improved within weeks of the sessions."

Wang Fang

IT Operations Manager, Fintech Sector

0/0

Flexible Delivery That Suited Our Teams

"Invensis Learning delivered flexible live virtual sessions that fit our shift patterns. The accredited courseware and trainer support helped most of our group pass first time and apply ITIL 4 to real services."

Liu Yang

L&D Manager, Telecom Sector

0/0

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