Pass the Exam First Time
Master modern digital product and service management with PeopleCert-aligned ITIL Version 5 Foundation certification training in Shenzhen. Built for IT and business professionals across the city's technology, fintech and manufacturing sectors, this instructor-led programme prepares you to pass the ITIL 5 Foundation exam and apply the ITIL Value System in real digital environments.
Flexible
Training Schedules
Instructor-led
Mode
16
Hours
16
PDUs
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Starts from
CNY 9430
Course Overview
Overview
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Shenzhen, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
For Individuals
ITIL 5 Foundation training helps professionals build the digital service management skills that modern employers want, and prepare for the ITIL 5 Foundation exam. The programme suits service desk staff, IT operations professionals, analysts and managers who want recognition for service value capability. Whether you are entering IT service management, moving up from a support role, or aligning your team to a modern framework in technology, fintech or manufacturing, this training builds capabilities employers value.
If you want a recognised, future-ready credential to advance your career, ITIL 5 Foundation is a strong first step. You gain a clear understanding of the ITIL Value System, practical skills, and a structured, supported path to certification.
For Organizations
ITIL 5 Foundation group training helps organisations equip IT and service teams with a modern, shared approach to digital product and service management. The training can be delivered for service desks, operations teams, or wider technology functions. For organisations in Shenzhen looking to connect service delivery to value and raise service quality at scale, this training offers a flexible, practical solution.
If your teams work in silos or struggle to link IT delivery to business outcomes, ITIL 5 Foundation group training creates a common service value language. Teams gain a consistent approach to practices, the lifecycle and continual improvement.
The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.
Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.
Service management talent is in strong demand across Shenzhen, a tier-1 technology hub home to Huawei, Tencent, ZTE, DJI, BYD and Ping An. As local employers scale digital products, cloud platforms and AI services, professionals who can connect IT delivery to value are increasingly sought after. Demand spans the ladder, from service desk and ITSM analyst roles to service delivery, operations and IT leadership, and here is what the local market is telling us right now.
ITIL 5 Foundation is more than a credential. It is a career advantage for professionals who connect IT to business value. Join Shenzhen's service management community and start your journey today.
Your Shenzhen Career TransformationShenzhen's digital economy is expanding fast with AI, cloud and smart manufacturing, and employers increasingly separate professionals who understand service value from those who do not. Here is which side of that line you want to be on.
Sources: worldsalaries, Glassdoor, PayScale, ERI SalaryExpert (China and Shenzhen) 2025-2026.
The ITIL V5 Foundation certification path in Shenzhen is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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Skills covered in ITIL 5 Foundation training span the full framework, from digital product and service concepts to the ITIL Value System, lifecycle and management practices. By the end of the programme, you can explain how organisations create and improve value, and apply the ITIL guiding principles at work.
Explain what distinguishes digital products and services, how value is created in digital environments, and why continual improvement is foundational to ITIL 5. This is the core opener for skills covered in ITIL 5 Foundation training.
Describe how value is co-created between providers, consumers and stakeholders, weighing outcomes, costs, risks, experience and sustainability to deliver results customers actually want.
Apply the four dimensions, organisations and people, value streams and processes, information and technology, and partners and suppliers, for a holistic approach to managing products and services.
Understand how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement into one integrated system.
Use the guiding principles, from focus on value to optimise and automate, to make better decisions, collaborate effectively and adapt ITIL practices to real digital workplaces.
Explain the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and how they work together to create value.
Recognise the role of ITIL management practices and how official practice guides support consistent, effective ways of working across modern service organisations.
Embed continual improvement across the lifecycle and apply value stream mapping and management to remove waste and improve the flow of value end to end.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.
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Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.
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Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
CNY 9430
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations in Shenzhen who want to build modern service management capability and pass the ITIL 5 Foundation exam. As a PeopleCert Accredited Training Organisation, our programmes combine accredited trainers, official AXELOS-aligned courseware, flexible delivery and learner-focused support. Whether you are enrolling as an individual or planning group training for your team, we provide a professional learning experience built around practical understanding, real-world application and measurable outcomes.
200K+
Professionals Trained
12M+
Hours of Training Delivered
4
Flexible Learning Modes
98%
First-Attempt Pass Rate
ISO 9001:2015 Certified
ISO 27001:2022 Certified
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Leaders in Training industry for 12+ years
Over 5000 five star reviews
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ITIL Version 5 Foundation Training Location in Shenzhen
Futian Shangri-La Hotel Shenzhen, 4088, Yitian Road, Fu'an Community, Futian Street, Futian District, Shenzhen, Guangdong Province, 518048, China
ITIL Version 5 Foundation Training Location in Shenzhen
The Westin Shenzhen Nanshan, 9028-2, Qiaocheng West Street, Huaxia Street Community, Shahe Street, Nanshan District, Shenzhen, Guangdong Province, 518053, China
Leading Organisations
Passed on My First Attempt
"The training made the ITIL Value System and the four dimensions easy to grasp, and the mock exams matched the real test well. I passed the ITIL 5 Foundation exam on my first attempt and now apply the guiding principles every day on the service desk."
Li Wei
IT Service Desk Analyst
0/0
Practical and Well Structured
"Very practical sessions on the product and service lifecycle. The trainer linked every topic to real situations in our technology team, which made the concepts stick. The exam prep resources were genuinely useful."
Chen Jing
Service Desk Team Lead
0/0
Helped Me Move into Operations
"I moved from a support role into IT operations, and ITIL 5 Foundation gave me the framework and confidence to do it. The continual improvement and value stream content was the most valuable part for me."
Zhang Hao
IT Operations Analyst
0/0
Strong Impact on Our Service Team
"We trained our whole service team and now everyone shares the same service value language. Incident handling and prioritisation improved within weeks, and the customised onsite schedule fitted our shifts perfectly."
Wang Fang
IT Service Delivery Manager, Fintech
0/0
Reliable Corporate Training Partner
"As an L&D lead in manufacturing, I needed a provider who could deliver consistent ITIL training across several sites. Invensis Learning handled coordination smoothly and the trainers tailored examples to our operations."
Liu Yang
Head of Learning and Development, Manufacturing
0/0
4.6
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Locations Worldwide
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Yes. ITIL 5 Foundation is a globally recognised AXELOS credential that proves you understand modern digital product and service management. In Shenzhen's technology, fintech and manufacturing sectors, certified professionals are valued for linking IT delivery to business value, which supports stronger roles and earning potential.