From Study to Certified
Build modern digital service management skills with instructor-led ITIL 5 Foundation training in Shanghai. Designed for IT and business professionals across the city's finance, technology and shared-services employers, this PeopleCert-aligned programme prepares you for the ITIL 5-F exam and the ITIL Value System, in flexible live virtual and classroom formats.
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Instructor-led
Mode
16
Hours
16
PDUs
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Starts from
CNY 9430
Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
Your Start in Digital Service Management
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Shanghai, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
2 days of instructor-led training (16 hours)
16 PDUs on completion of the training
Official PeopleCert ITIL V5 Foundation Digital Courseware
Value stream mapping, Guiding Principles and Continual Improvement Model content
Full-length mock exams in the exact format of the live PeopleCert paper
PeopleCert ITIL V5 Foundation exam voucher
PeopleCert-accredited trainers with real-world delivery experience
Official ITIL V5 Foundation certificate and digital badge valid for 3 years on exam pass
Retake the training within 2 months at no additional cost
Recordings of all training sessions.
of the ITIL Version 5 Foundation Training Course
Do You Qualify for the ITIL V5 Foundation Exam?
Benefits for Professionals and Teams
For Individuals
ITIL 5 Foundation training helps IT and business professionals build modern service management capability and prepare for the ITIL 5-F exam. The course suits service desk staff, IT operations and support professionals, and career changers entering service management in Shanghai. Whether you are formalising hands-on experience, moving from a technical role into service delivery, or working in banking, technology or manufacturing IT, this training builds skills that match current employer expectations.
If you want a recognised, in-demand credential that travels across sectors and borders, ITIL 5-F is a clear first step. You gain the ITIL Value System, the guiding principles, and a structured path that Shanghai employers respect.
For Organizations
ITIL 5 Foundation group training helps organisations raise service management maturity by equipping teams with structured, value-led practice. The training can be delivered for IT operations, service desk and digital delivery groups across Shanghai. For organisations modernising services and adopting cloud and AI, this training provides a scalable, flexible way to build a common foundation.
If your teams apply service management inconsistently, ITIL 5-F group training creates a shared approach to value, governance and continual improvement. Teams gain a standardised way to deliver, support and improve digital services.
The ITIL V5 Foundation exam validates your understanding of ITIL (Version 5), the framework for digital product and service management. The exam covers the nine Foundation topic areas PeopleCert publishes: digital product and service management concepts, value co-creation, the four dimensions of product and service management, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL (Version 5) principles in real-world digital product and service environments.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
Roles, Demand and Earning Potential
ITIL 5 Foundation has quickly become a baseline credential for IT service management roles across Shanghai, valued by banks, multinationals, technology firms and shared-services centres that run complex digital operations. As employers accelerate AI, cloud and intelligent operations, professionals who can structure reliable, value-led services are in demand. Roles span service desk analyst, ITSM specialist and IT service delivery and operations manager, and here is what the local market is telling us right now.
Designation
ITIL Version 5 Foundation Certified Professionals in Shanghai : Salary Insights and Trends
Hiring Companies in Shanghai
Glassdoor · PayScale (Shanghai) 2026
Source: DXC Technology · IBM · Capgemini · TCS
ITIL 5 Foundation is more than a credential. It is a practical foundation for leading reliable digital services. Join professionals in Shanghai who deliver value-led service management. Start your journey today.
Your Shanghai Career TransformationShanghai's IT service market is expanding with cloud, AI and digital transformation, and employers increasingly separate credentialed service professionals from the rest. Here is which side of that line you want to be on.
Sources: PayScale, Glassdoor, Robert Half, Michael Page (China and Shanghai) 2026.
Step-by-Step Certification Process
The ITIL V5 Foundation certification path in Shanghai is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
of the ITIL Version 5 Foundation Certification Training
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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Core Capabilities for Service Management
ITIL 5 Foundation training gives you a clear, practical grounding in modern service management. By the end of the programme, you can describe the ITIL Value System, apply the guiding principles, and explain how value is co-created across the product and service lifecycle.
Understand how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement to create and protect value in digital services.
Learn how value is co-created between providers, consumers and stakeholders by balancing outcomes, costs, risks, experience and sustainability across the service relationship.
Apply the four dimensions of product and service management: organisations and people, value streams and processes, information and technology, and partners and suppliers, for a holistic approach.
Use the seven ITIL guiding principles, from focus on value to optimise and automate, to make better decisions and adapt practice to real-world digital environments.
Follow the lifecycle from discovery and design through build, operation, and delivery and support, and see how each activity works together to create sustained value.
Explore ITIL's management practices, continual improvement, and value stream mapping, and understand how they keep digital services reliable and customer focused.
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to strengthen IT service management capabilities, standardise service delivery practices, and support workforce development through customised team learning initiatives. This Corporate ITIL V5 Foundation training programme helps organisations build service-oriented teams and improve operational efficiency.
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Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customised ITIL V5 Foundation coaching and focused exam preparation support.
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Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
CNY 9430
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
For Your ITIL 5 Foundation Certification Training in Shanghai
As a trusted ITIL Version 5 Foundation training company in Shanghai, Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations across Shanghai who want to build modern service management capability and prepare for the ITIL 5-F exam. Our programmes combine experienced trainers, courseware aligned to the latest syllabus, flexible delivery, and learner-focused support. Whether you enrol as an individual or plan training for your team, Invensis Learning provides a professional experience built around practical understanding, real-world application and measurable outcomes.
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Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL Version 5 Foundation Training Location in Shanghai
The Portman Ritz-Carlton Shanghai, Shanghai
ITIL Version 5 Foundation Training Location in Shanghai
Hyatt Shanghai on the Bund, 199, Huangpu Road, Triangle Area, North Bund Street, Hongkou District, Shanghai, 200080, China
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"Pritesh Shah was helpful content and patient"
"Nice Experience "
"It was a great experience, Sathish was a great trainer with advanced knowledge and willing to share. He was patient with the very many questions."
"Great instructor lots of really good examples & ties back to our business "
"Pritesh Shah was a wonderful very patient and professional instructor. I felt supported all the way, he gave me excellent tips and always started the sessions with a very good summary of the previous explanations so that gradually my understanding would increase. "
"Respective communication, steady pace of the class, not too fast but as well not too slow. A lot of space for open discussions and questionings. its not 5/5 because I believe the sessions consist of too much information for such short time. It could be organized in 1 more day, with less information per day, to have a better understanding."
"The course was delivered at very high professional level. With Clear explanation of even most complex topics. The instructor was knowledgeable, patient, and always ready to support and answer questions and genuinely appreciated me as engaged participant. I'm satisfied with the training and would highly recommend it to anyone looking to gain practical high quality knowledge. "
"Quiez sessions are very nice. I really helpful to push our career growth. Awesome trainer and his teaching style."
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ITIL Version 5 Foundation training for individuals and teams. Select a city in China to view upcoming dates, formats and pricing.
Here's everything you may ask...
Yes. ITIL 5 Foundation is a globally recognised AXELOS and PeopleCert credential valued by Shanghai employers in banking, technology, manufacturing and shared services. It supports roles from service desk analyst to IT service delivery and operations manager, where structured service management skills are in demand.
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