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ITIL Version 5 Foundation certification training in Macau gives IT professionals across the gaming, hospitality, banking and telecom sectors a modern, AXELOS-aligned grounding in digital product and service management. Learn the ITIL Value System, the guiding principles and core practices through accredited, instructor-led sessions built around the current PeopleCert exam. As an accredited ITIL Version 5 Foundation training company, Invensis Learning guides you from enrolment through to exam success.
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16
Hours
16
PDUs
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Starts from
CNY 9430
Course Overview
Overview
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Macau, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
For Individuals
ITIL 5 Foundation helps IT professionals prove they understand how modern digital services create value. The credential suits service desk analysts, support engineers, and IT staff in Macau who want recognised, transferable ITSM knowledge. Whether you are starting in IT service management, moving from a technical role, or working in an integrated resort, bank or telecom operator, this training builds capability aligned with what employers expect.
If you want a clear, accessible entry point into IT service management with a globally recognised credential, ITIL 5 Foundation is a strong first step. You gain modern ITSM knowledge, exam readiness and a structured pathway that employers across sectors respect.
For Organizations
ITIL 5 group training helps organisations build consistent IT service management capability by equipping teams with modern, shared practices. The training can be delivered for IT operations, service desks or whole departments. For organisations looking to improve service reliability and connect IT delivery to business value, this training provides a scalable, flexible solution.
If your teams handle services inconsistently across business units, ITIL 5 group training creates a shared service management language. Staff gain a standardised approach to value, governance and continual improvement that supports better outcomes.
The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.
Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.
ITIL 5 has become a practical marker of modern IT service management capability across Macau, valued by integrated resorts, hotels, banks and telecom operators that run large, always-on service operations. As gaming and financial services modernise and the city deepens its role in the Greater Bay Area, employers increasingly look for staff who understand value-driven IT delivery. Demand runs from service desk and support roles up to IT operations and service management leadership, and here is what the market is telling us right now.
ITIL 5 is more than a credential. It is a career advantage for IT professionals in Macau's service-heavy economy. Join those who deliver reliable, value-driven IT services. Start your journey today.
Your Macau IT Career TransformationMacau's economy runs on always-on services, and as gaming, finance and public digital services modernise, employers increasingly separate staff who manage services well from those who only react. Here is which side of that line you want to be on.
Sources: WorldSalaries, PayScale, ERI SalaryExpert, Glassdoor (Macau) 2026.
The ITIL V5 Foundation certification path in Macau is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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The ITIL 5 Foundation training builds modern IT service management knowledge mapped to the nine topic areas of the syllabus. By the end of the programme, you can explain how value is created and continually improved across the product and service lifecycle.
Skills covered in ITIL 5 Foundation start here: understand what digital products and services are, how they create value, and how they are managed across the product and service lifecycle in modern IT environments.
Learn how value is co-created with consumers and stakeholders, weighing outcomes, costs, risks, experience and sustainability, and apply the four dimensions for a holistic approach to service management.
Understand how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement into one integrated system that drives value.
Apply principles such as focus on value, start where you are, progress iteratively with feedback, and keep it simple and practical to make better, real-world service decisions.
Explore the purpose of each lifecycle activity, from discovery and design through to operation, delivery and support, and see how they work together to create and sustain value.
Gain awareness of ITIL's management practices and how continual improvement and value stream thinking embed better ways of working across the organisation.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.
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Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.
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Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
CNY 9430
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across Macau who want to build modern IT service management capability and prepare for the PeopleCert exam. Our programmes combine experienced, accredited instructors, flexible delivery formats, organised courseware, and learner-focused support. Whether you are enrolling as an individual or planning team training, Invensis Learning, a trusted ITIL Version 5 Foundation training company in Macau, provides a professional experience designed around practical understanding, real-world application, and measurable learning outcomes.
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ITIL Version 5 Foundation Training Location in Macau
The Venetian Macao, Estrada da Baía de Nossa Senhora da Esperança, Nossa Senhora da Esperança, Zona do Aterro de Cotai, Macau, Macau, 999078, China
ITIL Version 5 Foundation Training Location in Macau
Grand Hyatt Macau, Avenida da Nave Desportiva, Cotai Reclamation Area, Zona do Aterro de Cotai, Macau, Macau, 999078, China
Leading Macau Employers
A Framework That Clicked Right Away
"The ITIL 5 Foundation course finally gave me a clear framework for the work I do every day on the service desk. The guiding principles and the product lifecycle made sense immediately, and I passed the PeopleCert exam first time."
Vong Ka Hou
IT Support Analyst
0/0
The Step up I Needed
"Coming from a technical background, I needed the service management language to move into a lead role. The trainer used real Macau hospitality examples, and the ITIL Value System now shapes how I run incidents and changes."
Sofia Pereira
Service Desk Team Lead
0/0
Practical and Exam-Ready
"Well-structured sessions and very practical. The mock questions matched the exam style closely, and the focus on continual improvement changed how I handle recurring problems at work."
Chan Wai Man
Incident Manager
0/0
Consistency Across Our Team
"We trained our IT operations team with Invensis Learning and saw an immediate improvement in how consistently we handle services. The shared ITIL vocabulary reduced confusion across shifts in our resort environment."
Lei Chong
IT Operations Manager, Integrated Resort
0/0
Flexible Corporate Delivery
"As an L&D lead in banking, I needed a provider that could deliver accredited training on our schedule. The corporate delivery was flexible, the trainers were credible, and our staff came away with a common service management approach."
Ana Rodrigues
Learning and Development Manager, Financial Services
0/0
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ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the guiding principles and core practices, and has no formal prerequisites, so it suits IT and business professionals at any stage.