Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 4 Foundation?Your Start in IT Service Management

    The ITIL 4 Foundation (ITIL-F) is the entry-level qualification in the ITIL 4 scheme and the recognised starting point for anyone moving into IT service management. ITIL 4 Foundation certification training in Nuremberg gives you a clear, end-to-end view of how modern organisations create, deliver and continually improve tech-enabled services. Governed by AXELOS and examined by PeopleCert, ITIL 4 is the world's most widely adopted IT service management framework. You learn the Service Value System, the four dimensions of service management, the seven guiding principles and the core management practices that employers expect every IT professional to understand. The credential suits IT support staff, service desk teams, analysts and business professionals who work alongside IT in Nuremberg's manufacturing, software and engineering employers. With no formal prerequisites, it is an accessible first step that proves your service management knowledge and opens a route into higher ITIL 4 qualifications. Start your ITIL journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Nuremberg, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is ITIL 4 Foundation?Your Start in IT Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Nuremberg, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in NurembergDo You Qualify for the ITIL 4 Foundation Exam?

    Why ITIL 4 Foundation Is Worth EarningSkills Employers Actually Reward

    ITIL 4 Foundation Exam Format in NurembergWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Nuremberg

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your ITIL 4 Career Path in NurembergWhy the Certification Pays Off

    ITIL 4 Foundation is widely valued across Nuremberg's manufacturing, software, automotive and engineering employers that depend on reliable IT services. As Industry 4.0, AI and digital transformation accelerate, organisations need staff who understand service management. Demand spans service desk, incident, problem and change roles up to IT service manager, and here is what the local market is telling us right now.

    What Is Driving Demand for ITIL Skills in Nuremberg?

    ITIL 4 Foundation is more than a credential. It is a practical first step into modern IT service management. Join professionals across Nuremberg building the skills employers need. Start your journey today.

    Your Nuremberg Career Transformation

    Your Career Before and After ITIL 4 Foundation

    See the Difference It Makes

    Nuremberg's IT market is expanding with Industry 4.0, AI and digital transformation, and employers increasingly separate professionals who understand service management from those who do not. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, SalaryExpert (Germany) 2026.

    How to Get ITIL 4 Founfdation Certified in NurembergStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Nuremberg is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in ITIL 4 FoundationThe Core ITIL 4 Concepts

    ITIL 4 Foundation training teaches the key concepts, terminology and practices of modern IT service management. By the end of the course you can describe the Service Value System, apply the guiding principles, and explain the core ITIL practices employers rely on.

    Service Management Fundamentals

    Understand what a service is, how value is co-created between providers and consumers, and the key concepts of utility, warranty, outcomes, costs and risks.

    The ITIL 4 Service Value System

    Learn how the guiding principles, governance, service value chain, practices and continual improvement work together to create value from end to end.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are, and keep it simple and practical to adapt ITIL to real organisational situations.

    The Four Dimensions of Service

    Balance organisations and people, information and technology, partners and suppliers, and value streams and processes when managing services.

    Core ITIL Management Practices

    Build working knowledge of incident management, problem management, change enablement, the service desk and service level management.

    Continual Improvement and Metrics

    Use the continual improvement model, SLAs, KPIs and key metrics to measure performance and keep raising service quality over time.

    Who Should TakeITIL 4 Foundation Certification Training in Nuremberg?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1330

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1330

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Your ITIL 4 Foundation Certification Training Partner in NurembergTrusted by Professionals and Teams

    As a trusted ITIL 4 Foundation training company in Nuremberg, Invensis Learning delivers structured training for professionals and organisations building modern service management capability. Our programmes combine accredited courseware, experienced trainers, flexible delivery and learner-focused support. Whether you enrol as an individual or arrange group training for your team in Nuremberg, we provide a professional experience built around practical understanding, exam readiness and real-world application.

    • Accredited training aligned to the latest AXELOS and PeopleCert ITIL 4 syllabus
    • Experienced, certified trainers with real IT service management backgrounds
    • Flexible online (live virtual), classroom and onsite formats to fit your schedule
    • Structured courseware, practice questions and exam preparation support
    • Dedicated learner support before, during and after training
    • Customised corporate training for teams across Nuremberg and Germany
    • ISO 9001:2015 and ISO 27001:2022 certified training delivery
    • Trusted by professionals and organisations across multiple industries

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    Training Courses

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    Hours of Expert Training Delivered

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    Professionals Trained

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

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    ITIL 4 Foundation Training Locations in NurembergInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Nuremberg

    Sheraton Carlton Hotel Nuernberg Eilgutstraße 15, 90443 Nürnberg

    ITIL 4 Foundation Training Location in Nuremberg

    Hotel Victoria Königstraße 80, 950402 Nürnberg

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    Corporate ITIL 4 Foundation TrainingUpskill Your Whole Team

    • Suitable for small, medium and large IT and support teams
    • Customised schedules aligned with your team's availability
    • Flexible onsite, live virtual or hybrid delivery across Nuremberg
    • Experienced trainers with real IT service management expertise
    • Role-based examples relevant to manufacturing, software and engineering
    • Dedicated coordination and learner support for corporate programmes
    • Scalable delivery for teams across Germany and global locations

    Leading Organisations

    SiemensDATEVSchaefflerAdidasPaesslerSiemens Healthineers

    What Our Learners Say

    A Clear, Practical Foundation

    "The course made the Service Value System and guiding principles easy to follow. I now use the incident and change practices every day at the service desk, and the structure has made me far more confident."

    Lukas Brandt

    IT Support Specialist

    0/0

    Passed Comfortably on My First Try

    "The trainer explained each ITIL 4 concept with real examples, and the practice questions closely matched the exam style. I felt fully prepared and passed comfortably on my first attempt."

    Hannah Vogel

    Junior Service Desk Analyst

    0/0

    Worth It for Career Growth

    "ITIL 4 Foundation gave me a shared language to work with our IT teams. It helped me move into a more service-focused coordination role within months of finishing the training."

    Tobias Keller

    IT Project Coordinator

    0/0

    Standardised Our Service Practices

    "We trained our whole support team. Incident and change handling is now consistent across our sites, and conversations about downtime and service levels are far more structured than before."

    Sabine Hoffmann

    IT Service Delivery Lead, Manufacturing Sector

    0/0

    Smooth Corporate Roll-Out

    "Invensis tailored the sessions to our context and our scheduling. The team came away with a common framework that has noticeably improved how we manage and prioritise services."

    Markus Wagner

    L&D Manager, Software Company

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 service management scheme, governed by AXELOS and examined by PeopleCert. It suits IT support staff, service desk teams, analysts and business professionals who work with IT, and it requires no prior experience.

    General

    What is ITIL 4 Foundation and who is it for?

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 service management scheme, governed by AXELOS and examined by PeopleCert. It suits IT support staff, service desk teams, analysts and business professionals who work with IT, and it requires no prior experience.

    Is ITIL 4 Foundation worth it for my career in Nuremberg?

    Yes. ITIL 4 Foundation is recognised by Nuremberg's manufacturing, software and engineering employers, where service management skills are in demand. It opens entry-level ITSM roles and is a recognised first step toward higher-paid service management positions.

    Why choose Invensis Learning for ITIL training?

    Invensis Learning offers accredited ITIL 4 courseware, experienced trainers, flexible delivery and dedicated learner support, helping you move from study to certified with a clear, structured path.

    Is ITIL 4 Foundation recognised internationally?

    Yes. ITIL is the world's most widely adopted IT service management framework, and the AXELOS credential is recognised by employers across Germany and worldwide.

    How long is the ITIL 4 Foundation certification valid?

    The ITIL 4 Foundation certification is valid for three years. You can renew it by earning the required CPD points through PeopleCert or by passing a higher ITIL 4 qualification.

    Do I need prior experience to take ITIL 4 Foundation?

    No. ITIL 4 Foundation has no formal prerequisites and is designed as an accessible entry point for both IT and business professionals at any career stage.

    Pricing

    What is included in the ITIL 4 Foundation course fee?

    The training fee typically covers accredited courseware, trainer-led sessions, practice questions, mock exams and learner support. A learning advisor can explain exam voucher options. Request a quote for current pricing.

    How much does ITIL 4 Foundation training cost in Nuremberg?

    Pricing varies by format and schedule, so course fees are available on request. Contact us for a tailored quote covering live virtual, classroom or corporate options in Nuremberg.

    Is the exam fee included in the training price?

    Exam arrangements vary by package. PeopleCert sets the ITIL 4 Foundation exam fee, which may be bundled with training or purchased separately. Ask a learning advisor what your chosen option includes.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT and support teams. Contact us for a group quote.

    What payment options are available?

    We accept major cards and bank transfers, with instalment options on selected plans. Talk to a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is a closed-book, multiple-choice examination based on the current ITIL 4 Foundation syllabus from AXELOS and PeopleCert. It can be taken online with PeopleCert OnVUE proctoring or at an authorised test centre.

    How many questions are on the ITIL 4 Foundation exam?

    The exam has 40 multiple-choice questions, and you have 60 minutes to complete it.

    What is the passing score for ITIL 4 Foundation?

    You need 65%, which is 26 out of 40 questions correct, to pass the ITIL 4 Foundation exam.

    Are there prerequisites to sit the ITIL 4 Foundation exam?

    No. There are no formal prerequisites for the ITIL 4 Foundation exam, though attending an accredited training course is recommended to prepare.

    What happens if I do not pass the first time?

    You can resit the ITIL 4 Foundation exam. Our trainers provide preparation guidance and practice questions to help you feel ready, and a learning advisor can explain PeopleCert resit options.

    How is the ITIL 4 Foundation exam delivered?

    You can take the exam online through PeopleCert OnVUE proctoring, available 24/7, or in person at a PeopleCert authorised test centre.

    Course Content

    What topics does ITIL 4 Foundation cover?

    The course covers service management concepts, the Service Value System, the four dimensions of service management, the seven guiding principles, the service value chain, core ITIL practices, continual improvement, SLAs and key metrics.

    Can a complete beginner take ITIL 4 Foundation?

    Yes. The course is designed for beginners and requires no prior ITIL or ITSM experience. Trainers explain each concept from first principles with practical examples.

    What learning materials are provided?

    You receive accredited ITIL 4 courseware, practice questions, mock exams and revision aids, along with trainer support throughout the programme.

    Which ITIL practices will I learn?

    You gain working knowledge of practices such as incident management, problem management, change enablement, the service desk, service request management and service level management.

    Is the courseware aligned with the current ITIL 4 syllabus?

    Yes. The courseware is aligned to the current ITIL 4 Foundation syllabus published by AXELOS and PeopleCert.

    Enrollment

    How do I enrol in the ITIL 4 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you receive access to schedules, courseware and learning resources. Talk to a learning advisor to get started.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom sessions and customised corporate group training, so you can choose the format that fits your schedule.

    How soon can I start in Nuremberg?

    New cohorts run regularly in live virtual and classroom formats. See upcoming schedules or speak with a learning advisor to find the next available batch for Nuremberg.

    Can I reschedule my enrolment to another batch?

    Yes. Flexible options let you reschedule or transfer to another batch. Contact our support team to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include flexible options. Reach out to our team for the details that apply to your enrolment.