Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Does ITIL 4 Foundation Training in Berlin Cover?Your Entry into Modern ITSM

    The ITIL 4 Foundation (ITIL-F) certification is the entry point to the ITIL 4 service management scheme, and this ITIL 4 Foundation certification training in Berlin gives you a clear, end-to-end view of how modern, tech-enabled services are created, delivered and improved. You learn the language and concepts that IT and business teams across Berlin use to run reliable services every day. Governed by AXELOS and examined by PeopleCert, ITIL 4 is the world's most widely adopted framework for IT service management. The course covers the Service Value System, the four dimensions of service management, the seven guiding principles, the service value chain and the core ITIL practices such as incident, problem and change enablement. The programme suits IT support staff, service managers, project and business professionals, and anyone moving into ITSM in Berlin's startups, public sector or enterprise IT teams. Delivered in live online and classroom formats with full exam preparation, it takes you from study to certified with a structured, supported path with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Berlin, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Does ITIL 4 Foundation Training in Berlin Cover?Your Entry into Modern ITSM

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Berlin, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in BerlinDo You Qualify for the ITIL 4 Foundation Exam?

    What You Gain by Getting ITIL 4 CertifiedFor Your Career and Your Team

    ITIL 4 Foundation Exam Format in BerlinWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Berlin

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 4 Takes Your Berlin CareerRoles, Demand and Earnings

    ITIL 4 has become a baseline expectation for service management roles across Berlin, valued by IT services firms, public-sector agencies, BFSI, energy companies and the city's fast-growing startup scene. As organisations modernise IT operations and digitalise services, professionals who understand the ITIL 4 framework are increasingly sought after. Demand spans entry roles such as service desk analyst through to incident manager, service delivery manager and IT service manager, and here is what the Berlin market is telling us right now.

    Why ITIL 4 Skills Are in Demand Across Berlin

    ITIL 4 Foundation is more than a certificate. It is a passport into modern IT service management. Join Berlin professionals who keep services reliable and aligned to value. Start your journey today.

    Your Berlin Career Transformation

    Your Service Management Career, Reimagined

    Before and After ITIL 4 Foundation

    Berlin's IT job market is expanding with digital transformation, public-sector modernisation and a thriving startup scene, and employers increasingly separate professionals who know the ITIL 4 framework from those who do not. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, SalaryExpert (Berlin and Germany) 2026.

    How to Get ITIL 4 Founfdation Certified in BerlinStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Berlin is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Gain from ITIL 4 FoundationFrom Concepts to Daily Practice

    This ITIL 4 Foundation training builds the practical service management knowledge employers look for. By the end of the programme, you will understand the ITIL 4 framework end to end and be ready to sit the PeopleCert exam with confidence.

    Service Management Fundamentals

    Understand what a service is, how value is co-created between providers and consumers, and the meaning of utility and warranty, so you can explain core ITIL 4 concepts with confidence.

    Navigate the Service Value System

    Learn how the ITIL 4 Service Value System ties together guiding principles, governance, the service value chain, practices and continual improvement into one coherent operating model.

    Apply the Seven Guiding Principles

    Use principles such as focus on value, start where you are, and progress iteratively with feedback to guide practical decisions in everyday service management work.

    Work Across the Four Dimensions

    Balance organisations and people, information and technology, partners and suppliers, and value streams and processes to design and run effective, well-rounded services.

    Run Core ITIL Practices

    Build working knowledge of key practices including incident management, problem management, change enablement, the service desk, service request and service level management.

    Drive Continual Improvement and Metrics

    Apply the continual improvement model and use SLAs, KPIs and key metrics to measure service performance and keep services improving over time.

    Who Should TakeITIL 4 Foundation Certification Training in Berlin?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1330

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1330

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis LearningFor Your ITIL 4 Foundation Certification Training in Berlin?

    Invensis Learning delivers structured ITIL 4 Foundation training for individual professionals and organisations across Berlin that want to build genuine service management capability and pass the PeopleCert exam. Our programmes combine accredited, experienced trainers, official ITIL courseware, flexible delivery, and learner-focused support. Whether you enrol as an individual or arrange corporate training for your team, Invensis Learning, a leading ITIL 4 Foundation training company in Berlin, provides a professional learning experience built around practical understanding, real-world application and exam readiness.

    • Accredited training organisation for AXELOS (PeopleCert) ITIL courses
    • Experienced, certified trainers with real-world ITSM expertise
    • Flexible formats: live online and classroom training for individuals and teams
    • Official ITIL 4 Foundation courseware aligned to the current syllabus
    • Full exam preparation with practice questions and mock tests
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 and ISO 27001:2022 certified for quality and information security
    • Customised corporate training for Berlin and global teams

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    Certification Courses

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    Countries Supported

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    Professionals Trained

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    ISO 27001:2022 Certified

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    Leaders in Training industry for 12+ years

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    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

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    ITIL 4 Foundation Training Locations in BerlinInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Berlin

    Hotel de Rome, a Rocco Forte Hotel Behrenstraße 37, 10117 Berlin

    ITIL 4 Foundation Training Location in Berlin

    Hotel Adol Kempinski Berlin Unter den Linden 77, 10117 Berlin

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    ITIL 4 Foundation Corporate Training in BerlinFor Your Teams

    • Suitable for small, medium and large teams
    • Customised schedules based on your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with strong ITSM and industry experience
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and support for corporate programmes
    • Scalable delivery for teams across Berlin and global locations

    Leading Organisations

    SAPSiemensDeutsche BahnZalandoT-SystemsAtos

    What Our Learners Say

    Passed First Time and Applying It at Work

    "The trainer made the Service Value System and guiding principles genuinely easy to follow. I passed the ITIL 4 Foundation exam on my first attempt and now use the incident and change practices in my service desk role every day."

    Lukas Hoffmann

    Service Desk Analyst

    0/0

    A Clear Path into ITSM

    "I came from a project background with little formal ITSM knowledge. The live online sessions were practical and well paced, and the mock exams gave me real confidence going into the test. Strongly recommend for anyone in Berlin moving into service management."

    Anika Vogel

    Project Coordinator

    0/0

    Practical and Well Structured

    "Good balance of theory and real examples. The four dimensions and continual improvement model finally clicked for me. The course materials were clear and the support after training helped me prepare properly for the exam."

    Daniel Schmidt

    IT Support Specialist

    0/0

    Standardised Our Service Processes

    "We trained our IT operations team with Invensis Learning to standardise our incident and change processes. The corporate delivery was flexible around our schedule, and we now have a shared service management language across the department."

    Christina Bauer

    IT Operations Manager, Energy Sector

    0/0

    A Dependable Corporate Training Partner

    "As an L&D lead I needed a reliable partner to upskill a growing IT team on ITIL 4. The trainers were accredited and experienced, the scheduling was easy to coordinate, and our pass rate was excellent. We will be running further cohorts."

    Markus Wagner

    Learning and Development Lead, IT Services

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 4 Foundation is the entry-level certification in the ITIL 4 scheme from AXELOS (PeopleCert), introducing the modern framework for IT service management. It is for IT support staff, service managers, project and business professionals, and anyone in Berlin moving into ITSM. No prior experience is required.

    General

    What is the ITIL 4 Foundation certification and who is it for?

    ITIL 4 Foundation is the entry-level certification in the ITIL 4 scheme from AXELOS (PeopleCert), introducing the modern framework for IT service management. It is for IT support staff, service managers, project and business professionals, and anyone in Berlin moving into ITSM. No prior experience is required.

    Is the ITIL 4 Foundation certification worth it in Berlin?

    Yes. ITIL 4 is the most widely adopted ITSM framework, and Berlin employers across IT services, public sector, BFSI and startups value the credential. It supports roles from service desk analyst to IT service manager, where salaries in Germany average around EUR 72,500. Talk to a learning advisor to plan your path.

    Why choose Invensis Learning for ITIL 4 training in Berlin?

    Invensis Learning is an accredited training organisation for AXELOS (PeopleCert) ITIL courses, offering official courseware, certified trainers, flexible live online and classroom formats, and full exam preparation. We are ISO 9001:2015 and ISO 27001:2022 certified, helping you move from study to certified with confidence.

    Are there any prerequisites for ITIL 4 Foundation?

    No. ITIL 4 Foundation has no formal prerequisites and is open to everyone. It is designed as the entry point to the ITIL 4 certification scheme, so beginners and experienced professionals alike can start here.

    How long is the ITIL 4 Foundation certification valid?

    The ITIL 4 Foundation certification is valid for three years. You can renew it by earning the required CPD points through your PeopleCert account or by passing a higher ITIL 4 qualification.

    Pricing

    What is included in the ITIL 4 Foundation course fee?

    The training fee typically includes official ITIL 4 Foundation courseware, instructor-led sessions, practice questions, mock exams and learner support. Exam vouchers can be included or arranged separately. Request a quote for the exact inclusions for your chosen format.

    How much does ITIL 4 Foundation training cost in Berlin?

    Pricing varies by delivery format and whether the PeopleCert exam voucher is bundled. Course and exam fees are typically quoted in EUR for the German market. Contact us for current pricing in Berlin or ask about corporate and group rates.

    Is the exam fee included in the training price?

    It depends on the package you choose. Some bundles include the PeopleCert ITIL 4 Foundation exam voucher, while others price training and exam separately. A learning advisor can confirm what is included before you enrol.

    Do you offer group or corporate discounts for ITIL 4 training?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT departments and teams in Berlin. Contact us for a tailored group quote.

    What payment methods and instalment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is a closed-book, multiple-choice test delivered by PeopleCert. You can sit it via OnVUE online proctoring or at an authorised test centre. It covers nine syllabus areas, from service management concepts to key metrics and performance indicators.

    How many questions are on the ITIL 4 Foundation exam and how long is it?

    The exam has 40 multiple-choice questions and lasts 60 minutes. It is a single-answer, closed-book format based on the current ITIL 4 Foundation syllabus.

    What is the passing score for the ITIL 4 Foundation exam?

    You need 65% to pass, which means answering at least 26 of the 40 questions correctly. Our training and mock exams are designed to help you reach that standard confidently.

    How do I book and take the ITIL 4 Foundation exam?

    You schedule the exam through your PeopleCert account, choosing either OnVUE online proctoring from home or office, or an authorised test centre. We help you arrange your voucher and book a slot that suits you.

    What happens if I do not pass the exam the first time?

    You can re-sit the ITIL 4 Foundation exam through PeopleCert; a re-examination fee applies. Our trainers provide guidance and practice resources to help you prepare for a successful retake. Ask about our exam support options.

    Course Content

    What topics are covered in the ITIL 4 Foundation training?

    The training covers the nine ITIL 4 Foundation syllabus areas: service management concepts, the Service Value System, four dimensions, guiding principles, the service value chain, ITIL practices, continual improvement, service level agreements, and key metrics and KPIs.

    Can a beginner take this course without IT experience?

    Yes. ITIL 4 Foundation has no prerequisites and is designed as an introduction to modern ITSM. Our trainers explain concepts from the ground up, so beginners and career changers can follow along and pass the exam.

    What learning resources and materials are provided?

    You receive official ITIL 4 Foundation courseware, practice questions, mock exams and reference materials aligned to the current syllabus, plus trainer support to reinforce key concepts.

    Is the courseware aligned with the current ITIL 4 syllabus?

    Yes. The courseware is official AXELOS (PeopleCert) material aligned to the current ITIL 4 Foundation syllabus and the ITIL 4 Service Value System.

    Are practice tests and mock exams included?

    Yes. The programme includes sample questions and full-length mock exams that mirror the real exam format, helping you identify weak areas and build readiness before exam day.

    Enrollment

    How do I enrol in the ITIL 4 Foundation course in Berlin?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches to get started.

    What training formats are available in Berlin?

    We offer online (live virtual) instructor-led training and classroom sessions, plus customised corporate group training. You can choose the format that best fits your schedule and learning style.

    How soon can I start the ITIL 4 Foundation training?

    New cohorts run regularly for both live online and classroom formats. Check the upcoming schedules or speak with a learning advisor to find the next available batch that suits you.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexible options let you reschedule or transfer to another batch where seats are available. Contact our support team to arrange a change to your enrolment.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy. Reach out to our team for the details that apply to your enrolment and chosen format.