Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Bridge, and Who Is It For?Your One-Day Route to ITIL 5

    The ITIL Foundation Bridge Version 5 (ITIL 5 Bridge) is an accredited transition certification that updates your existing ITIL 4 Foundation credential to the new ITIL 5 framework. Invensis Learning's ITIL 5 Foundation Bridge certification training in Berlin gives ITIL 4 holders a fast, one-day route to the latest version, with no need to repeat foundational content you already know. Governed by AXELOS and examined by PeopleCert, ITIL 5 is the current iteration of the IT service management framework. The Bridge focuses only on what is new and changed, including the product and service lifecycle, the evolved ITIL Value System, digital and AI-enabled service management, updated language, and an enhanced approach to value creation. It suits ITSM managers, service desk and operations leads, consultants and trainers across Berlin who already hold ITIL 4 Foundation and want their credential to reflect the current framework. Passing the Bridge exam grants the full ITIL 5 Foundation credential and opens the path to higher ITIL 5 qualifications. Make the move with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Berlin, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Bridge, and Who Is It For?Your One-Day Route to ITIL 5

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Berlin, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    Key Highlightsof the ITIL (Version 5) Foundation Bridge Training Course

    ITIL V5 Foundation Bridge Certification Eligibility in BerlinDo You Qualify for the ITIL (Version 5) Foundation Bridge Exam?

    Why Upgrading to ITIL 5 Pays OffReal Gains for Your ITSM Career

    ITIL V5 Foundation Exam Format in BerlinWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Bridge Certification Cost in Berlin

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Skills Take Your Career in BerlinRoles, Demand and Pay

    ITIL is the leading IT service management framework, and Berlin's employers increasingly expect the current version. As Germany's startup capital, the city runs deep on fintech, e-commerce, cloud and public-sector IT, all sectors that depend on structured service management. With a persistent skills shortage and a hiring culture that weights formal certificates heavily, ITIL 4 holders who move to ITIL 5 stand out for roles from service delivery to IT service management. Here is what the local market is telling us right now.

    Berlin IT Pressures That Reward ITIL 5 Skills

    ITIL 5 is more than a version update. It signals that your service knowledge is current in a market that hires on credentials. Move from ITIL 4 to ITIL 5 and stay ahead. Start your bridge today.

    Your Berlin Career Transformation

    Where the ITIL 5 Bridge Takes Your Career,

    A Clear Before and After

    Berlin's IT market rewards current skills, and employers increasingly separate professionals certified on the latest ITIL version from those who are not. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, ERI (Berlin and Germany) 2026.

    How to Get ITIL V5 Foundation Bridge Certified in BerlinStep-by-Step Certification Process

    The ITIL V5 Foundation Bridge path in Berlin is fast: complete the focused 1-day training and pass the bridge exam to update your ITIL Foundation credential. A prior ITIL Foundation certification is recommended.

    Step 1: Confirm Your Existing ITIL Foundation Credential

    Before enrolling, verify that you hold a valid ITIL Foundation certification. The ITIL V5 Foundation Bridge certification program in Germany is intended for professionals seeking to update their existing ITIL knowledge and credentials.

    Step 2: Enrol in the 1-Day ITIL V5 Foundation Bridge Course

    Choose your preferred Invensis Learning ITIL V5 Foundation Bridge cohort (1-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors.

    Step 3: Complete the Bridge Training

    Attend the focused 1-day course covering what's changed in the latest ITIL version, and complete the practice questions and mock exam.

    Step 4: Sit the ITIL V5 Foundation Bridge Exam

    Take the exam: 20 multiple-choice questions in 30 minutes, closed book, with a 65% pass mark (13 of 20), delivered online proctored or at a test center.

    Step 5: Update Your ITIL Foundation Credential

    On passing, your ITIL Foundation credential is updated to the latest version, with a digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination before expiry.

    Module 1: What's New in ITIL Version 5

    • Overview of the evolution from ITIL 4 to Version 5
    • Understanding the 40% retained, 24% modified, and 36% new content breakdown
    • Key reasons for the Version 5 update

    Module 2: Enhanced ITIL Service Value System (SVS)

    • Evolution of the Service Value System in Version 5
    • Updated governance approaches
    • How guiding principles apply in AI-enabled environments
    • Value chain activities enhancements

    Module 3: Unified Digital Product and Service Lifecycle

    • Discover, Design, Develop/Build, Deploy/Launch, Deliver, Support, Experience, Improve
    • Understanding how products and services are managed together in a single, integrated lifecycle

    Module 4: AI Integration and AI Governance

    • AI-native framework principles
    • Responsible AI adoption guidance
    • AI governance concepts and frameworks
    • Managing AI-driven automation
    • Ethical AI considerations
    • Risk management for AI-enabled services

    Module 5: Value Streams and Value Co-Creation

    • Identifying, mapping, and managing value streams
    • Enhanced value stream mapping techniques
    • Improving flow, visibility, and outcomes
    • Value co-creation with stakeholders

    Module 6: Experience Management (New Emphasis)

    • Customer experience focus
    • User experience integration
    • Experience-driven service delivery
    • Measuring experience outcomes
    • Transparency and measurable value

    Module 7: Four Dimensions of Product and Service Management

    • Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
    • How dimensions apply to digital products and services

    Module 8: Digital Operating Models

    • Modern organizational structures
    • Digital-first business approaches
    • Agile and adaptive ways of working
    • Integration with Design Thinking, Agile, and DevOps

    Module 9: Sustainability Integration

    • Sustainability-driven service design
    • Environmental responsibility in IT operations
    • Long-term operational resilience
    • Sustainable value creation

    Module 10: Updated ITIL Practices

    • Terminology updates in the 34 ITIL practices
    • How practices apply in Version 5 context
    • Practice alignment with unified lifecycle

    Module 11: Transformation and Change

    • Managing transformation in digital environments
    • Organizational Change Management (OCM) integration
    • Leading change in AI-enabled contexts

    Module 12: Role-Aligned Guidance

    • Clearer, more targeted guidance for specific roles
    • Practical, actionable frameworks
    • Less abstract, more dynamic models

    Course Curriculumof the ITIL (Version 5) Foundation Bridge Certification Training

    The ITIL V5 Foundation Bridge curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation Bridge syllabus and covers all tested topics. Modules are delivered over 1 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation Bridge-format mock exams that mirror the live PeopleCert paper.

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    The ITIL 5 Skills You Will Take Back to WorkBuilt on the Five Bridge Topics

    This bridge programme focuses only on what is new and changed in ITIL 5, building on the ITIL 4 Foundation knowledge you already hold. By the end, you can apply the updated framework to your own service environment with confidence.

    Spotting What Changed from ITIL 4

    Skills covered in the ITIL 5 Bridge start with what is new. You will identify the key enhancements, structural updates and refined concepts ITIL 5 introduces, and understand the rationale for the change relative to ITIL 4.

    Managing Digital and AI-Enabled Services

    Understand how ITIL 5 addresses modern digital and AI-enabled environments, and how growing complexity across cloud, multi-supplier and platform delivery shapes digital product and service management across the lifecycle.

    Mapping the Product and Service Lifecycle

    Work with the product and service lifecycle as a core organising principle, from discovery and design through build, operation, delivery and support, and see how it structures digital service management end to end.

    Using the Updated ITIL 5 Language

    Gain clarity on new, renamed and redefined terminology so you can communicate confidently with teams, partners and stakeholders who may be at different stages of ITIL 5 adoption.

    Driving Value Across the Stakeholder Ecosystem

    Apply ITIL 5's enhanced approach to value creation, linking strategy, delivery and measurable outcomes across consumers, partners, suppliers and society, including sustainability and experience.

    Applying ITIL 5 in Daily Practice

    Integrate the ITIL 5 enhancements into your existing ITIL 4 knowledge to improve collaboration, performance and results, and connect updated practices to real organisational outcomes.

    Who Should TakeITIL V5 Foundation Bridge Certification Training in Berlin?

    IT Service Manager

    ITSM Practitioner

    Service Desk Lead

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    ITIL-certified Professional

    Who Can Take This Certification Training

    ITIL V5 Foundation Bridge Certification Training Modesfor Professionals and Teams

    We offer flexible ITIL V5 Foundation Bridge training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer instructor-led classroom sessions, live online learning, corporate team training, or personalized coaching, choose the option that best supports your ITIL V5 Foundation Bridge certification journey.

    ITIL V5 Foundation Bridge Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 550

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

    ITIL V5 Foundation Bridge Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation Bridge training format combines expert guidance, peer interaction, and practical exercises to help learners understand the latest ITIL updates and certification requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals who prefer in-person learning and structured preparation for the ITIL V5 Foundation Bridge certification exam.

    ITIL V5 Foundation Bridge Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations looking to upgrade employee knowledge to the latest ITIL framework, standardize service management practices, and strengthen operational excellence through team-based learning initiatives. This ITIL V5 Foundation Bridge corporate training solution can be customized to organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations seeking ITIL V5 Foundation Bridge corporate training for employees and IT service management teams.

    ITIL V5 Foundation Bridge Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides targeted ITIL V5 Foundation Bridge exam preparation and customized coaching support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to successfully earn the ITIL V5 Foundation Bridge certification.

    ITIL V5 Foundation Bridge Live Virtual Training

    ITIL V5 Foundation Bridge Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 550

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

    Loading schedules…

    Why Train with Invensis LearningFor Your ITIL 5 Foundation Bridge Certification Training in Berlin?

    As a trusted ITIL 5 Foundation Bridge training company in Berlin, Invensis Learning delivers structured ITIL 5 Bridge training for professionals and organisations that want their service management credentials to reflect the current framework. Our programmes combine accredited courseware, experienced ITSM trainers, flexible delivery and learner-focused support. Whether you are an ITIL 4 holder updating your own credential or a manager moving a team to ITIL 5, we provide a professional experience built around practical understanding and real-world application.

    • Accredited training partner aligned to PeopleCert and AXELOS standards
    • Trainers who are practising ITSM experts, not only instructors
    • Live online and classroom formats that fit working schedules in Berlin
    • Courseware focused on the ITIL 5 changes that matter to ITIL 4 holders
    • Dedicated learner support before, during and after the course
    • ISO 9001 and ISO 27001 certified training operations
    • Customised corporate delivery for in-house service teams
    • A clear, supported path from ITIL 4 to the ITIL 5 Foundation credential

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL (Version 5) Foundation Bridge Course Training Locations in BerlinInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL V5 Foundation Bridge Training Location in Berlin

    Hotel de Rome, a Rocco Forte Hotel Behrenstraße 37, 10117 Berlin

    ITIL V5 Foundation Bridge Training Location in Berlin

    Hotel Adol Kempinski Berlin Unter den Linden 77, 10117 Berlin

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    ITIL 5 Bridge Training for Berlin TeamsCertify the Whole Team

    • Tailored ITIL 5 Bridge content for your service desk and operations teams
    • Delivery onsite in Berlin, live online, or in a blended format
    • Schedules built around your team's availability
    • Group and volume pricing for organisations
    • Experienced, accredited ITSM trainers
    • Progress tracking and post-training learner support
    • Consistent ITIL 5 language and practice across business units

    Trusted by Leading Organisations

    Deutsche BahnSiemensSAPZalandoT-SystemsDelivery Hero

    What Our Learners Say

    Updated to ITIL 5 in One Focused Day

    "I already held ITIL 4 Foundation and did not want to redo it. The Bridge updated me to ITIL 5 in a single day, and the trainer made the new product and service lifecycle genuinely easy to grasp. I sat the PeopleCert exam the same week and passed."

    Lukas Brandt

    IT Service Manager

    0/0

    Exactly the Right Focus for a Bridge

    "The course focused exactly on what changed between ITIL 4 and ITIL 5, so there was no wasted time. The updated language and value creation topics were clearly explained, and I felt fully ready for the 20-question exam."

    Sophie Weber

    Service Delivery Manager

    0/0

    Practical and Relevant to Modern IT

    "Good balance of theory and practical examples, especially around digital and AI-enabled services. The live online format worked well with my schedule, and the trainer answered every question about applying ITIL 5 to our cloud setup."

    Mehmet Yilmaz

    IT Operations Lead

    0/0

    Smooth Team-Wide Transition to ITIL 5

    "We moved our service desk and operations teams from ITIL 4 to ITIL 5 with one bridge day each. It standardised our language and kept everyone aligned without the cost of full retraining. Coordination from the team was excellent."

    Katrin Hoffmann

    Head of IT, Public Transport Sector

    0/0

    Tailored Corporate Delivery That Worked

    "As a fast-growing software business, we needed our engineers and service leads on the current framework. The corporate ITIL 5 Bridge was tailored to our environment and delivered onsite. Our teams now share one consistent ITSM vocabulary."

    Daniel Krause

    IT Training Manager, Software Scale-Up

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    The ITIL 5 Foundation Bridge is an accredited transition certification that updates an existing ITIL 4 Foundation credential to ITIL 5. It focuses only on what is new and changed, and passing the exam grants the full ITIL 5 Foundation credential. ITIL is governed by AXELOS and examined by PeopleCert.

    General

    What is the ITIL 5 Foundation Bridge certification?

    The ITIL 5 Foundation Bridge is an accredited transition certification that updates an existing ITIL 4 Foundation credential to ITIL 5. It focuses only on what is new and changed, and passing the exam grants the full ITIL 5 Foundation credential. ITIL is governed by AXELOS and examined by PeopleCert.

    Who should take the ITIL 5 Bridge in Berlin?

    It is designed for professionals who already hold ITIL 4 Foundation and want their credential updated to the current framework. Typical learners include ITSM managers, service desk and operations leads, consultants and trainers across Berlin who need to reflect ITIL 5 on their CV.

    Is the ITIL 5 Bridge recognised in Berlin?

    Yes. ITIL is a globally recognised AXELOS framework examined by PeopleCert, and it is widely valued by German employers. Berlin's certificate-led hiring culture makes a current ITIL credential especially useful for IT service management roles.

    Is the ITIL 5 Bridge worth it for my career?

    For ITIL 4 holders, it is a high-value, low-effort upgrade. It keeps your credential current in a market where IT Service Manager roles in Berlin average around EUR 85,250 and employers screen on the latest framework version. Talk to a learning advisor to plan your route.

    Do I need ITIL 4 Foundation before the Bridge?

    Yes. ITIL 4 Foundation is the prerequisite for the Bridge, because the course assumes that knowledge and focuses only on the differences. If you do not hold ITIL 4 Foundation, you would take the full ITIL 5 Foundation course instead.

    Pricing

    What is included in the ITIL 5 Bridge course fee?

    The training fee typically includes accredited courseware, instructor-led sessions focused on the ITIL 5 changes, practice material, learner support and guidance toward the exam. Inclusions vary by format, so request a quote for the package that fits you.

    How much does ITIL 5 Bridge training cost in Berlin?

    Pricing for the one-day programme varies by delivery format and group size, so it is available on request. Fees are quoted in euros for Berlin. Contact our team for current pricing and corporate options.

    Is the PeopleCert exam fee included in the price?

    The PeopleCert exam may be bundled or billed separately depending on the package you choose. Exam pricing varies by region and channel, so confirm the current figure with us or on the PeopleCert portal before booking.

    Do you offer corporate or group pricing?

    Yes. We provide corporate group training with customised schedules and volume-based pricing for service desks, operations teams and digital product groups. Ask about a group quote for your Berlin team.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Bridge exam?

    The ITIL 5 Bridge exam is closed book and uses multiple-choice questions. It has 20 questions to be completed in 30 minutes, covering only what is new and changed in ITIL 5 relative to ITIL 4.

    What is the passing score for the ITIL 5 Bridge exam?

    You need 65% to pass, which is 13 of the 20 questions correct. The exam is examined by PeopleCert on behalf of AXELOS.

    How is the ITIL 5 Bridge exam delivered?

    You can sit it online with PeopleCert OnVUE proctoring, available around the clock, or at an authorised PeopleCert test centre. Both options are available to candidates in Berlin.

    What does the ITIL 5 Bridge exam cover?

    It covers five topic areas: the key enhancements in ITIL 5, the evolution of digital product and service management, updated language and core concepts, the enhanced value creation approach, and applying ITIL 5 in practice. Existing ITIL 4 content is not re-tested.

    What if I do not pass the exam first time?

    You can resit the PeopleCert exam, and our trainers provide preparation support to help you succeed. Resit fees and policies are set by PeopleCert, so confirm the current terms before rebooking.

    Course Content

    What will I learn in the ITIL 5 Bridge?

    You will learn what is new and changed in ITIL 5: the product and service lifecycle, the evolved ITIL Value System, digital and AI-enabled service management, updated terminology, and an enhanced approach to value creation across the stakeholder ecosystem.

    What is the difference between ITIL 4 and ITIL 5?

    ITIL 5 introduces the product and service lifecycle as a core structure, evolves the Service Value System into the ITIL Value System, adds a dedicated focus on digital and AI-enabled service management, and updates language and value creation. The Bridge teaches these deltas.

    Do I need prior experience to follow the course?

    You need ITIL 4 Foundation knowledge, which the Bridge assumes. The course is built for practising ITSM professionals, so it moves quickly through the changes rather than re-teaching the basics.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. The courseware follows the official ITIL Foundation Bridge Version 5 syllabus published by PeopleCert and AXELOS, so you study the current concepts and terminology.

    How long is the ITIL 5 certification valid?

    The ITIL 5 Foundation credential earned through the Bridge is valid for three years. You renew it by earning 60 CPD points within the cycle or by passing a higher ITIL 5 qualification.

    Enrollment

    How do I enrol in the ITIL 5 Bridge in Berlin?

    Enrol through the Invensis Learning website. Choose your format, complete payment, and you will receive access to schedules, courseware and learning resources. Our team can guide you on exam booking.

    What training formats are available?

    You can join ITIL 5 Bridge training online (live virtual), in a Berlin classroom, or through customised corporate group training. Choose the format that fits your schedule and learning preference.

    How soon can I start?

    New cohorts run regularly, and the programme is just one day, so you can update to ITIL 5 quickly. See upcoming schedules or speak with a learning advisor to pick a date.

    Can I reschedule or transfer my batch?

    Yes. Flexi options let you reschedule or move to another batch, and selected plans let you attend again. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.