Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Bridge?A Smarter Upgrade for ITIL 4 Holders

    The ITIL (Version 5) Foundation Bridge (ITIL 5 Bridge) is a one-day certification that lets ITIL 4 Foundation holders upgrade their knowledge and credential to the latest ITIL 5 framework without retaking the full Foundation exam. Invensis Learning's ITIL 5 Foundation Bridge certification training in Munich is built for practising IT service management professionals across the city who want to stay current with how AXELOS and PeopleCert have evolved the framework. The Bridge focuses only on what is new and changed in ITIL 5: the product and service lifecycle, the evolved ITIL Value System, value stream management, and the shift towards digital and AI-enabled service delivery. You keep the ITIL 4 knowledge you already have and add the updated concepts, terminology and practices that Munich employers in automotive, insurance and technology now expect. Delivered in live online and classroom formats by accredited trainers, the programme prepares you for the 30-minute, 20-question PeopleCert exam and leaves you with a globally recognised ITIL 5 Foundation credential. If you are ready to keep your service management skills relevant, start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Munich, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Bridge?A Smarter Upgrade for ITIL 4 Holders

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Munich, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    Key Highlightsof the ITIL (Version 5) Foundation Bridge Training Course

    ITIL V5 Foundation Bridge Certification Eligibility in MunichDo You Qualify for the ITIL (Version 5) Foundation Bridge Exam?

    Why the ITIL 5 Bridge Pays OffFor Munich Service Management Professionals

    ITIL V5 Foundation Exam Format in MunichWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Bridge Certification Cost in Munich

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL Skills Take You in MunichWhy Upgrade to ITIL 5 Now?

    ITIL remains the common language of IT service management across Munich, valued by automotive, insurance, technology and consulting employers that run large, complex service estates. As these organisations modernise towards digital and AI-enabled delivery, professionals who hold the current ITIL 5 credential stand out. Demand spans the service desk to service management leadership, and here is what the local market is telling us right now.

    Market Forces Driving ITIL 5 Demand in Munich

    The ITIL 5 Bridge is more than a refresh. It keeps your service management skills aligned with how Munich employers actually work today. Join professionals modernising service delivery and start your upgrade now.

    Your Munich Career Transformation

    Where You Stand Today,

    And Where ITIL 5 Takes Your Career

    Munich's IT service market is modernising fast with digital transformation and AI-enabled delivery, and employers increasingly favour professionals who hold the current ITIL credential. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, SalaryExpert (Munich and Germany) 2026.

    How to Get ITIL V5 Foundation Bridge Certified in MunichStep-by-Step Certification Process

    The ITIL V5 Foundation Bridge path in Munich is fast: complete the focused 1-day training and pass the bridge exam to update your ITIL Foundation credential. A prior ITIL Foundation certification is recommended.

    Step 1: Confirm Your Existing ITIL Foundation Credential

    Before enrolling, verify that you hold a valid ITIL Foundation certification. The ITIL V5 Foundation Bridge certification program in Germany is intended for professionals seeking to update their existing ITIL knowledge and credentials.

    Step 2: Enrol in the 1-Day ITIL V5 Foundation Bridge Course

    Choose your preferred Invensis Learning ITIL V5 Foundation Bridge cohort (1-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors.

    Step 3: Complete the Bridge Training

    Attend the focused 1-day course covering what's changed in the latest ITIL version, and complete the practice questions and mock exam.

    Step 4: Sit the ITIL V5 Foundation Bridge Exam

    Take the exam: 20 multiple-choice questions in 30 minutes, closed book, with a 65% pass mark (13 of 20), delivered online proctored or at a test center.

    Step 5: Update Your ITIL Foundation Credential

    On passing, your ITIL Foundation credential is updated to the latest version, with a digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination before expiry.

    Module 1: What's New in ITIL Version 5

    • Overview of the evolution from ITIL 4 to Version 5
    • Understanding the 40% retained, 24% modified, and 36% new content breakdown
    • Key reasons for the Version 5 update

    Module 2: Enhanced ITIL Service Value System (SVS)

    • Evolution of the Service Value System in Version 5
    • Updated governance approaches
    • How guiding principles apply in AI-enabled environments
    • Value chain activities enhancements

    Module 3: Unified Digital Product and Service Lifecycle

    • Discover, Design, Develop/Build, Deploy/Launch, Deliver, Support, Experience, Improve
    • Understanding how products and services are managed together in a single, integrated lifecycle

    Module 4: AI Integration and AI Governance

    • AI-native framework principles
    • Responsible AI adoption guidance
    • AI governance concepts and frameworks
    • Managing AI-driven automation
    • Ethical AI considerations
    • Risk management for AI-enabled services

    Module 5: Value Streams and Value Co-Creation

    • Identifying, mapping, and managing value streams
    • Enhanced value stream mapping techniques
    • Improving flow, visibility, and outcomes
    • Value co-creation with stakeholders

    Module 6: Experience Management (New Emphasis)

    • Customer experience focus
    • User experience integration
    • Experience-driven service delivery
    • Measuring experience outcomes
    • Transparency and measurable value

    Module 7: Four Dimensions of Product and Service Management

    • Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
    • How dimensions apply to digital products and services

    Module 8: Digital Operating Models

    • Modern organizational structures
    • Digital-first business approaches
    • Agile and adaptive ways of working
    • Integration with Design Thinking, Agile, and DevOps

    Module 9: Sustainability Integration

    • Sustainability-driven service design
    • Environmental responsibility in IT operations
    • Long-term operational resilience
    • Sustainable value creation

    Module 10: Updated ITIL Practices

    • Terminology updates in the 34 ITIL practices
    • How practices apply in Version 5 context
    • Practice alignment with unified lifecycle

    Module 11: Transformation and Change

    • Managing transformation in digital environments
    • Organizational Change Management (OCM) integration
    • Leading change in AI-enabled contexts

    Module 12: Role-Aligned Guidance

    • Clearer, more targeted guidance for specific roles
    • Practical, actionable frameworks
    • Less abstract, more dynamic models

    Course Curriculumof the ITIL (Version 5) Foundation Bridge Certification Training

    The ITIL V5 Foundation Bridge curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation Bridge syllabus and covers all tested topics. Modules are delivered over 1 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation Bridge-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Gain from the ITIL 5 BridgeApply the Latest ITIL in Practice

    The ITIL 5 Bridge focuses on what is new in ITIL 5, building on the ITIL 4 knowledge you already hold. By the end of the programme you can apply the latest concepts, terminology and practices in real service management contexts.

    What Changed Since ITIL 4

    Identify the key enhancements, structural updates and refined concepts introduced in ITIL 5, so you understand exactly what is new and why it matters for your day-to-day service management work.

    Product and Service Lifecycle

    Work with the product and service lifecycle as ITIL 5's core organising structure, and see how it shapes the way digital products and services are managed across discovery, design, build, operation and support.

    Digital and AI-Enabled Service

    Understand how ITIL 5 addresses modern digital and AI-enabled environments, and how automation, cloud and platform delivery change the way service management is practised.

    Updated Language and Concepts

    Gain clarity on the new and redefined ITIL 5 terminology and core concepts, so you can communicate confidently with teams, partners and stakeholders at different stages of adoption.

    Enhanced Value Creation

    Apply ITIL 5's enhanced value creation approach across the full stakeholder ecosystem, linking strategy to delivery and to measurable, outcome-focused results.

    Applying ITIL 5 in Practice

    Integrate the ITIL 5 enhancements into your existing knowledge and apply the updated guidance to improve collaboration, performance and results in your own organisation.

    Who Should TakeITIL V5 Foundation Bridge Certification Training in Munich?

    IT Service Manager

    ITSM Practitioner

    Service Desk Lead

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    ITIL-certified Professional

    Who Can Take This Certification Training

    ITIL V5 Foundation Bridge Certification Training Modesfor Professionals and Teams

    We offer flexible ITIL V5 Foundation Bridge training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer instructor-led classroom sessions, live online learning, corporate team training, or personalized coaching, choose the option that best supports your ITIL V5 Foundation Bridge certification journey.

    ITIL V5 Foundation Bridge Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 550

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

    ITIL V5 Foundation Bridge Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation Bridge training format combines expert guidance, peer interaction, and practical exercises to help learners understand the latest ITIL updates and certification requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals who prefer in-person learning and structured preparation for the ITIL V5 Foundation Bridge certification exam.

    ITIL V5 Foundation Bridge Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations looking to upgrade employee knowledge to the latest ITIL framework, standardize service management practices, and strengthen operational excellence through team-based learning initiatives. This ITIL V5 Foundation Bridge corporate training solution can be customized to organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations seeking ITIL V5 Foundation Bridge corporate training for employees and IT service management teams.

    ITIL V5 Foundation Bridge Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides targeted ITIL V5 Foundation Bridge exam preparation and customized coaching support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to successfully earn the ITIL V5 Foundation Bridge certification.

    ITIL V5 Foundation Bridge Live Virtual Training

    ITIL V5 Foundation Bridge Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 550

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

    Loading schedules…

    Why Invensis Learning for Your ITIL 5 Bridge Training in MunichAccredited Trainers, Real Support

    Invensis Learning delivers accredited ITIL 5 Bridge training for professionals and teams across Munich who want to keep their service management skills current. As a PeopleCert Accredited Training Organization, we combine official AXELOS-aligned courseware, experienced trainers, and flexible live online and classroom delivery. Whether you enrol as an individual or arrange training for your team, you get a practical, exam-focused experience designed around real-world application and a smooth path from ITIL 4 to the latest ITIL 5 credential.

    • PeopleCert Accredited Training Organization delivering official ITIL courseware
    • Accredited trainers with real IT service management experience
    • Live online and classroom formats that suit working Munich professionals
    • Focused one-day programme covering only what is new in ITIL 5
    • Exam preparation aligned to the latest PeopleCert syllabus
    • Dedicated learner support before, during and after training
    • Flexible corporate delivery for teams across Munich and beyond
    • ISO 9001 and ISO 27001 certified training operations

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    Countries Served

    ISO 9001

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    200K+

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    12M+

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    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL (Version 5) Foundation Bridge Course Training Locations in MunichInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL V5 Foundation Bridge Training Location in Munich

    Mandarin Oriental, Munich Neuturmstraße 1, 80331 München

    ITIL V5 Foundation Bridge Training Location in Munich

    Sofitel Munich, Bayerpost, Bayerstraße 12, 80335 München

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    Corporate ITIL 5 Bridge Training for Munich TeamsFor Your Teams

    • Upgrade a whole ITSM team to ITIL 5 in one training day each
    • Customised schedules that fit your team's availability
    • Delivery onsite, live virtual, or blended for Munich teams
    • Accredited trainers with real service management experience
    • Role-based examples relevant to your industry and tooling
    • Dedicated coordination and learner support throughout
    • Scalable delivery for local and global service teams

    Trusted by Leading Organisations

    BMWSiemensAllianzMunich ReInfineonTelefonica

    What Our Learners Say

    A Clean Upgrade to ITIL 5

    "I held ITIL 4 Foundation for years and the Bridge brought me up to speed on ITIL 5 in a single day. The trainer made the product and service lifecycle changes really clear, and I passed the PeopleCert exam first time."

    Lukas Brandl

    IT Service Desk Lead

    0/0

    Focused and to the Point

    "The focus on what actually changed in ITIL 5 was perfect. No repeating ITIL 4 content I already knew, just the new value streams and AI-enabled service ideas. The live online format fit around my work in Munich."

    Sophie Wagner

    ITSM Analyst

    0/0

    Useful Updated Terminology

    "Practical, well structured and easy to follow. The updated terminology section helped me talk about service management with suppliers using the current language. The mock questions were good preparation for the exam."

    Markus Hofer

    Incident Manager

    0/0

    Smooth Team-Wide Upgrade

    "We moved our whole service management team to ITIL 5 with Invensis Learning. One day per person, minimal disruption, and now everyone shares the same current vocabulary. The corporate coordination was excellent."

    Katharina Vogel

    IT Operations Director, Insurance Sector

    0/0

    Efficient and Well Delivered

    "As an L&D lead I needed an efficient way to refresh credentials across our IT function. The accredited trainers and flexible scheduling made it easy to roll out, and the team valued the focus on digital and AI-enabled service."

    Daniel Berger

    Head of Service Management, Automotive Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    The ITIL 5 Foundation Bridge is a short qualification from AXELOS and PeopleCert that lets ITIL 4 Foundation holders upgrade to the latest ITIL 5 framework. It focuses only on what is new in ITIL 5, and on passing the exam you gain the ITIL 5 Foundation credential.

    General

    What is the ITIL 5 Foundation Bridge certification?

    The ITIL 5 Foundation Bridge is a short qualification from AXELOS and PeopleCert that lets ITIL 4 Foundation holders upgrade to the latest ITIL 5 framework. It focuses only on what is new in ITIL 5, and on passing the exam you gain the ITIL 5 Foundation credential.

    Is the ITIL 5 Bridge worth it for my career?

    Yes. A current ITIL 5 credential keeps you aligned with how Munich employers in technology, insurance and automotive run service management today. With over 109,000 IT roles unfilled nationally, up-to-date capability helps you stand out for service management roles.

    Who should take the ITIL 5 Bridge in Munich?

    It suits ITIL 4 Foundation holders who practise IT service management, including service desk leads, incident and change managers, service owners, consultants and trainers who want their credential to reflect the latest framework.

    Do I need ITIL 4 Foundation before taking the Bridge?

    Yes. The Bridge is designed for professionals who already hold ITIL 4 Foundation, as it assumes that knowledge and teaches only what is new in ITIL 5. If you do not hold ITIL 4 Foundation, the full ITIL 5 Foundation course is the right starting point.

    How long is the ITIL 5 Foundation credential valid?

    The ITIL 5 Foundation credential is valid for three years. You renew it by earning 60 CPD points within the three-year cycle through PeopleCert, or by passing a higher ITIL 5 qualification.

    Pricing

    What is included in the ITIL 5 Bridge course fee?

    The fee typically includes accredited courseware, instructor-led training, exam preparation, practice questions and learner support. Speak with a learning advisor for a quote tailored to your chosen format.

    How much does ITIL 5 Bridge training cost in Munich?

    Pricing varies by format and whether you book individually or as a team, so it is available on request. Contact us for current ITIL 5 Bridge training pricing in Munich and ask about group rates.

    Is the PeopleCert exam fee included in the price?

    This depends on the package you choose. Some bundles combine the one-day training with the PeopleCert exam, while others price them separately. Confirm what is included when you request a quote.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT and service management teams in Munich. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Talk to a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Bridge exam?

    The exam is closed book and uses single-answer multiple-choice questions. It is delivered through PeopleCert online proctoring, available 24/7, or at an authorised test centre.

    How many questions are on the exam and how long is it?

    The ITIL 5 Bridge exam has 20 questions and a duration of 30 minutes. It covers only the new and changed content in ITIL 5, not the full Foundation syllabus.

    What is the passing score for the ITIL 5 Bridge exam?

    The pass mark is 65 percent, which means answering 13 of the 20 questions correctly. Our training and practice questions are designed to prepare you for that standard.

    What happens if I do not pass the first time?

    You can resit the exam through PeopleCert. Our trainers and practice resources help you focus on weaker areas before you retake, and a learning advisor can guide you through rebooking.

    How and where do I take the exam?

    You can take it online from home or office through PeopleCert's proctored system, or at an authorised test centre. You schedule the exam through your PeopleCert account once you are ready.

    Course Content

    What topics does the ITIL 5 Bridge training cover?

    The training covers the five ITIL 5 Bridge topic areas: key enhancements in ITIL 5, digital product and service management evolution, updated language and core concepts, the enhanced value creation approach, and applying ITIL 5 in practice.

    Do I need prior experience besides ITIL 4 Foundation?

    No additional formal experience is required beyond holding ITIL 4 Foundation. The Bridge is built for practising service management professionals, and the trainer guides you through every new ITIL 5 concept.

    What learning materials are provided?

    You receive accredited, AXELOS-aligned courseware, practice questions and revision resources that map to the latest ITIL 5 Bridge syllabus, supporting both your learning and your exam preparation.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the current ITIL Foundation Bridge Version 5 syllabus published by PeopleCert and AXELOS, so you study exactly what the exam assesses.

    How long is the ITIL 5 Bridge training?

    The Bridge is a focused one-day programme. Because it covers only what is new in ITIL 5 and builds on your existing ITIL 4 knowledge, it is an efficient way to update your credential.

    Enrollment

    How do I enrol in the ITIL 5 Bridge course in Munich?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to an advisor if you need help choosing a batch.

    What training formats are available?

    We offer live online (live virtual) instructor-led training, classroom sessions, and customised corporate group training, so you can pick the format that fits your schedule in Munich.

    How soon can I start?

    New batches run regularly across live online and classroom formats. View upcoming schedules on the website or ask a learning advisor about the next available ITIL 5 Bridge session in your time zone.

    Can I reschedule or transfer to another batch?

    Yes. Flexi options let you reschedule or move to another batch on selected plans. Contact our support team to arrange a change that works for you.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.