Built Around the Latest Exam
Build modern IT service management skills with instructor-led ITIL 5 Foundation training in Berlin. Designed for IT and business professionals, this AXELOS-accredited programme prepares you for the 40-question Foundation exam and the digital service practices that Berlin's tech, fintech and e-commerce employers now expect.
Flexible
Training Schedules
Instructor-led
Mode
16
Hours
16
PDUs
5K+ already enrolled
4.5 (24+ Reviews)
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Starts from
EUR 1210
Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
Your Entry into Digital Service Management
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Berlin, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
2 days of instructor-led training (16 hours)
16 PDUs on completion of the training
Official PeopleCert ITIL V5 Foundation Digital Courseware
Value stream mapping, Guiding Principles and Continual Improvement Model content
Full-length mock exams in the exact format of the live PeopleCert paper
PeopleCert ITIL V5 Foundation exam voucher
PeopleCert-accredited trainers with real-world delivery experience
Official ITIL V5 Foundation certificate and digital badge valid for 3 years on exam pass
Retake the training within 2 months at no additional cost
Recordings of all training sessions.
of the ITIL Version 5 Foundation Training Course
Do You Qualify for the ITIL V5 Foundation Exam?
Skills Berlin Employers Value
For Individuals
ITIL 5 Foundation training helps you move from doing IT tasks to managing services the way modern employers expect. The certification suits service desk staff, support analysts, career changers and business professionals who want a recognised first credential in IT service management. Whether you are starting out in Berlin's tech sector, formalising hands-on experience, or preparing for a service-focused role, the course builds capability that maps directly to in-demand jobs.
If you want a clear, accessible entry point into IT service management with a credential that travels across industries and borders, ITIL 5 Foundation is a strong starting move. You gain practical framework knowledge, exam preparation, and a structured path that employers across sectors recognise.
For Organizations
ITIL 5 Foundation group training helps organisations build a common service management language and raise the maturity of IT operations. The training can be delivered for service desks, IT teams or cross-functional groups across Berlin and beyond. For organisations looking to make services more reliable and better aligned to business value, the course provides a scalable, flexible way to upskill at pace.
If your IT teams handle incidents, changes and requests inconsistently, ITIL 5 Foundation training gives them a shared framework. Teams gain a standardised approach to service delivery, governance and continual improvement that supports growth and digital transformation.
The ITIL V5 Foundation exam validates your understanding of ITIL (Version 5), the framework for digital product and service management. The exam covers the nine Foundation topic areas PeopleCert publishes: digital product and service management concepts, value co-creation, the four dimensions of product and service management, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL (Version 5) principles in real-world digital product and service environments.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
Your Path into ITSM Roles
ITIL is a recognised marker of IT service management capability across Berlin, valued by fintech, e-commerce, SaaS, telecoms and public-sector employers that run services people depend on every day. With over 137,000 IT roles unfilled nationwide and Berlin standing as Europe's leading startup hub, certified service professionals are sought after from the service desk through to IT service manager level, and here is what the market is telling us right now.
Designation
ITIL Version 5 Foundation Certified Professionals in Berlin : Salary Insights and Trends
Hiring Companies in Berlin
PayScale (Germany) 2026
Source: Zalando . Delivery Hero . HelloFresh . N26
ITIL 5 Foundation is more than a credential. It is your entry into modern IT service management. Join the professionals helping Berlin's organisations deliver reliable, value-led services. Start your journey today.
Your Berlin Career TransformationBerlin's digital economy is growing fast, and employers increasingly separate professionals who can manage services from those who only operate tools. Here is which side of that line you want to be on.
Sources: Glassdoor, PayScale, SalaryExpert (Germany/Berlin) 2026.
Step-by-Step Certification Process
The ITIL V5 Foundation certification path in Berlin is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
of the ITIL Version 5 Foundation Certification Training
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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Ready to Apply on Day One
This ITIL 5 Foundation programme gives you the core knowledge tested in the 40-question exam and the practical understanding to apply it at work. By the end, you can explain the ITIL Value System, the lifecycle and the guiding principles, and use them to support reliable, value-led services.
Understand digital product and service management concepts, value creation and the product and service lifecycle, so you can describe how modern IT services deliver value.
Use principles such as focus on value, start where you are, and keep it simple and practical to make better, faster decisions in real digital environments.
See how guiding principles, governance, value chain activities, management practices and continual improvement combine into one integrated system that creates value.
Follow services from discovery and design through build, operation, delivery and support, and understand how each stage works together to sustain value.
Balance organisations and people, value streams and processes, information and technology, and partners and suppliers for a holistic approach to service management.
Embed continual improvement and apply value stream mapping and management to remove waste and keep services improving over time.
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to strengthen IT service management capabilities, standardise service delivery practices, and support workforce development through customised team learning initiatives. This Corporate ITIL V5 Foundation training programme helps organisations build service-oriented teams and improve operational efficiency.
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Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customised ITIL V5 Foundation coaching and focused exam preparation support.
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Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
EUR 1210
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
Accredited, Expert-Led, Flexible
Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations across Berlin who want recognised, job-ready service management skills. Our programmes combine accredited courseware, certified trainers, flexible delivery and focused exam preparation. As a trusted ITIL 5 Foundation training company in Berlin, Invensis Learning is committed to helping you certify with confidence. Whether you are enrolling as an individual or arranging training for your team, Invensis Learning provides a professional learning experience built around practical understanding, real-world application and measurable outcomes.
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Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL Version 5 Foundation Training Location in Berlin
Hotel de Rome, a Rocco Forte Hotel Behrenstraße 37, 10117 Berlin
ITIL Version 5 Foundation Training Location in Berlin
Hotel Adol Kempinski Berlin Unter den Linden 77, 10117 Berlin
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"The best part about this experience is the trainer. He is incredibly good. He actually shows insightful videos related to the topics covered and goes out of his way to answer our questions and to make sure that we understood everything, on top of being friendly and interesting. Previous trainer pales in comparison. "
"Pritesh has good experience and knowledge on the subject. Had a wonderful learning experience."
"The application of the course was easy and always kept up to date. The experience with Sathish kumar the instructor was great he was very clear , patient and always willing to give clarity where required."
"It was good experience "
"The course was delivered at very high professional level. With Clear explanation of even most complex topics. The instructor was knowledgeable, patient, and always ready to support and answer questions and genuinely appreciated me as engaged participant. I'm satisfied with the training and would highly recommend it to anyone looking to gain practical high quality knowledge. "
"This training was very much helpful for completing my current job profession. "
"The resources are very helpful and my trainer, Pritesh Shah was knowledgeable and made sure the class understood all concepts with patience and extra attention to detail."
"Interactive training, hands-on knowledge and great use of visual tools!"
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ITIL Version 5 Foundation training for individuals and teams. Select a city in Germany to view upcoming dates, formats and pricing.
Here's everything you may ask...
ITIL 5 Foundation is the entry-level certification in AXELOS's latest ITIL scheme, awarded through PeopleCert. It introduces digital product and service management, the ITIL Value System, the guiding principles and the product and service lifecycle, and it is the foundation for higher ITIL 5 qualifications.
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