From Study to Certified
Build a recognised foundation in modern IT service management with AXELOS (PeopleCert) aligned ITIL 5 Foundation training in Dortmund. Designed for IT and business professionals across the Ruhr region, this instructor-led programme prepares you for the ITIL 5 Foundation exam and the value-led practices employers expect, in flexible formats that fit a working schedule.
Flexible
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Instructor-led
Mode
16
Hours
16
PDUs
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Course Overview
Overview
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Dortmund, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
For Individuals
ITIL 5 Foundation training helps individual professionals understand how modern digital services are designed, delivered and improved. The programme suits people moving into IT service management or formalising experience they already have. Whether you support users at a service desk, coordinate IT operations, or analyse and improve services, this training maps your work to a recognised framework that employers understand.
If you want to prove your capability with a credential valued across Germany and worldwide, ITIL 5-F is a clear, accessible first step. You gain structured knowledge, exam preparation, and a foundation you can build on throughout your career.
For Organizations
ITIL 5 Foundation group training equips teams with a shared, practical understanding of digital product and service management. It can be delivered for service desks, operations teams, or whole IT functions. For organisations standardising how they deliver and improve services, this training provides a scalable, flexible way to raise capability across the team.
If your IT function struggles with inconsistent processes or weak links between delivery and strategy, ITIL 5-F gives everyone a common foundation. Teams gain a shared approach to value, governance and continual improvement.
The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.
Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.
ITIL is the most widely adopted service management framework in Germany, and a Foundation credential is a recognised entry point into IT service roles in Dortmund. The city's insurance, logistics and IT-services employers run large, always-on service operations, so professionals who can speak the language of value, governance and continual improvement are in steady demand, from service desk analyst through to IT service and operations manager.
ITIL 5 Foundation is more than a certificate. It is a practical foundation for delivering reliable, value-led services. Join professionals across Dortmund building the service management skills employers need. Start your journey today.
Your Dortmund Career TransformationDortmund's move from industrial legacy to a digital, services-led economy means employers increasingly separate professionals who can manage services from those who only support them. Here is which side of that line you want to be on.
Sources: Glassdoor, PayScale, jobvector (Germany) 2026.
The ITIL V5 Foundation certification path in Dortmund is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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By the end of the programme you can explain modern digital service management, apply the ITIL guiding principles and four dimensions, and describe the product and service lifecycle, the skills the ITIL 5 Foundation exam assesses and that employers expect on the job.
Explain what distinguishes digital products and services, how value is created across their lifecycle, and why continual improvement is foundational to modern service management. This is the answer to what you will learn in ITIL 5 Foundation: a working grasp of the concepts that underpin every other topic.
Describe how value is co-created with consumers and stakeholders, and how to weigh outcomes, costs, risks, experience and sustainability when designing and delivering services.
Apply the four dimensions of product and service management, organisations and people, value streams and processes, information and technology, and partners and suppliers, for a holistic view of any service.
Understand how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.
Use the guiding principles, from focus on value to optimise and automate, to make better decisions, collaborate effectively and adapt practices to real-world digital environments.
Walk through the product and service lifecycle from discovery to delivery and support, explore key ITIL management practices, and apply continual improvement and value stream thinking.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.
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Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.
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Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
EUR 1210
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations building service management capability and preparing for the PeopleCert exam. Our programmes combine experienced trainers, flexible delivery formats, organised courseware and learner-focused support. Whether you are enrolling as an individual or planning group training for your team in Dortmund, Invensis Learning provides a professional learning experience built around practical understanding, real-world application and measurable outcomes. As a trusted ITIL 5 Foundation training company in Dortmund, we bring the same standards to every learner and every team.
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Hours of Training Delivered
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Leaders in Training industry for 12+ years
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ITIL Version 5 Foundation Training Location in Dortmund
Hotel NH Dortmund Königswall 1, 44137 Dortmund, Germany
ITIL Version 5 Foundation Training Location in Dortmund
Leonardo Dortmund Burgwall 11-13, 44135 Dortmund, Germany
Trusted by Teams Across Dortmund
Clear, Practical and Exam-Ready
"The trainer made the ITIL Value System and the guiding principles genuinely easy to follow. I walked into the PeopleCert exam confident and now use the same language with my service desk team every day."
Lukas Brandt
IT Support Analyst
0/0
Helped Me Step up into Service Management
"I moved from a help desk role into service management after this course. The four dimensions and lifecycle topics finally connected the work I was already doing to a framework employers in Dortmund recognise."
Mariam Yilmaz
Service Desk Team Lead
0/0
Relevant to the Job, Not Just the Exam
"Well-structured sessions and useful practice questions. The continual-improvement content was the most relevant part for my day-to-day work coordinating IT operations."
Jonas Fischer
IT Operations Coordinator
0/0
A Common Language for the Whole Team
"We trained a mixed team of analysts and managers. Everyone came away with a shared service management vocabulary, which has noticeably reduced friction between our support and operations groups."
Katharina Vogel
IT Service Management Lead, Insurance Sector
0/0
Tailored Corporate Training That Delivered
"The corporate delivery was flexible around our shift patterns and the trainer tailored examples to our logistics environment. Our incident handling has become more consistent since the training."
Stefan Bergmann
Head of IT Operations, Logistics Sector
0/0
4.6
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Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.
ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), covering modern digital product and service management. It is designed for IT and business professionals at any stage, including service desk staff, IT operations teams, analysts and managers in Dortmund.