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Built for IT and business professionals across Germany, this accredited ITIL 5 Foundation programme builds real fluency in the ITIL Value System, the guiding principles and digital product and service management. Learn through expert-led live online and classroom training, and prepare with confidence for the PeopleCert exam.
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Mode
16
Hours
16
PDUs
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Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
Your Entry into Digital Service Management
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Germany, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
2 days of instructor-led training (16 hours)
16 PDUs on completion of the training
Official PeopleCert ITIL V5 Foundation Digital Courseware
Value stream mapping, Guiding Principles and Continual Improvement Model content
Full-length mock exams in the exact format of the live PeopleCert paper
PeopleCert ITIL V5 Foundation exam voucher
PeopleCert-accredited trainers with real-world delivery experience
Official ITIL V5 Foundation certificate and digital badge valid for 3 years on exam pass
Retake the training within 2 months at no additional cost
Recordings of all training sessions.
of the ITIL Version 5 Foundation Training Course
Do You Qualify for the ITIL V5 Foundation Exam?
Recognition, Skills and Career Momentum
For Individuals
ITIL 5 Foundation training helps you turn day-to-day IT work into structured, value-led service management and prepare for the PeopleCert exam. The programme suits support staff, analysts, service managers and business professionals who want a recognised first credential. Whether you are entering ITSM, formalising experience you already have, or moving into a service management role in IT, banking, telecoms or manufacturing, this training builds capability employers across Germany look for.
If you want a globally recognised credential that proves you can manage services for value, ITIL 5 is a clear path forward. You gain practical knowledge of the Value System, the guiding principles and continual improvement, plus structured exam preparation.
For Organizations
ITIL 5 group training helps organisations build dependable service management capability by giving teams a shared framework and practical skills. It can be delivered for IT operations, service desks, infrastructure and business units. For organisations modernising legacy systems or scaling managed services, this training provides a consistent, value-led approach to running and improving services.
If your teams handle incidents and changes differently across departments, ITIL 5 group training creates one common service management language. Teams gain a standardised approach to value co-creation, governance and continual improvement.
The ITIL V5 Foundation exam validates your understanding of ITIL (Version 5), the framework for digital product and service management. The exam covers the nine Foundation topic areas PeopleCert publishes: digital product and service management concepts, value co-creation, the four dimensions of product and service management, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL (Version 5) principles in real-world digital product and service environments.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
Roles, Demand and Pay
ITIL 5 skills are in strong demand across Germany, where automotive groups, banks, telecoms and managed service providers run complex IT estates and value a common service management framework. As the country tackles a wide IT skills gap and pushes digital sovereignty, professionals who can stabilise services and link IT to value are sought after, from service desk analyst to IT service delivery manager. Here is what the market is telling us right now.
Designation
ITIL Version 5 Foundation Certified Professionals in Germany : Salary Insights and Trends
Hiring Companies in Germany
PayScale (Germany) 2026
Source: SAP · T-Systems · Bosch
ITIL 5 Foundation is more than a certificate. It is a career multiplier for service management professionals in Germany. Join learners who bring order, value and reliability to modern IT. Start your journey today.
Your Germany Career TransformationGermany's IT services market is expanding with digital transformation, sovereign cloud and managed services, and employers increasingly separate certified service professionals from the rest. Here is which side of that line you want to be on.
Sources: Glassdoor, jobvector, StepStone (Germany) 2026.
Step-by-Step Certification Process
The ITIL V5 Foundation certification path in Germany is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
of the ITIL Version 5 Foundation Certification Training
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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Practical, Exam-Ready Capabilities
This ITIL 5 Foundation training helps learners build practical, exam-ready knowledge of digital service management. By the end, you can explain the ITIL Value System, apply the guiding principles, and connect everyday IT work to value.
Skills covered in ITIL 5 Foundation begin with how modern digital products and services create value across their lifecycle, and how the shift from IT service management to digital product and service management changes the way teams work.
Understand how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement into one integrated system that keeps value flowing from demand to outcome.
Apply the seven guiding principles, such as focus on value, start where you are, and progress iteratively with feedback, to make better decisions and adapt practices to real digital environments.
Take a holistic view using the four dimensions of product and service management: organisations and people, value streams and processes, information and technology, and partners and suppliers.
Learn the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and how these stages work together to create and sustain value.
Explore the role of ITIL's management practices and how official practice guides support consistent, effective ways of working for incidents, changes, problems and service requests across the organisation.
See how value is co-created with consumers and stakeholders, weighing outcomes, costs, risks, experience and sustainability so services deliver responsible, lasting value.
Build the habit of continual improvement and use value stream mapping and management to find and remove waste, so services keep getting better in a fast-moving digital era.
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to strengthen IT service management capabilities, standardise service delivery practices, and support workforce development through customised team learning initiatives. This Corporate ITIL V5 Foundation training programme helps organisations build service-oriented teams and improve operational efficiency.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customised ITIL V5 Foundation coaching and focused exam preparation support.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
EUR 1210
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
Accredited, Expert-Led and Flexible
As a trusted ITIL Version 5 Foundation training company in Germany, Invensis Learning delivers accredited ITIL 5 Foundation training for professionals and organisations across Germany that want dependable, value-led IT services. Our programmes pair PeopleCert-aligned courseware with experienced, practitioner trainers, flexible live online and classroom formats, and structured exam preparation. Whether you enrol as an individual or arrange corporate training for your team, you get a quality-assured experience backed by ISO 9001 and ISO 27001 certified operations, practical case-based learning, and dependable post-training support.
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Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL Version 5 Foundation Training Location in Germany
Kastens Hotel Luisenhof, Luisenstraße 1-3, 30159 Hannover, Germany
ITIL Version 5 Foundation Training Location in Germany
Leonardo Dortmund Burgwall 11-13, 44135 Dortmund, Germany
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Trusted by Leading Enterprises in Germany
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"PD has been helpful to us during the course duration. He is elaborating the concepts and will not move to the next topic until we understood the topic concerned. He is also proactive in asking questions to ensure we are listening and following the discussion."
"The instructor was exceptionally clear in their explanations and patiently repeated any concepts I struggled to understand, ensuring a smooth learning experience. I highly recommend Invensis for their outstanding teaching approach and commitment to student success"
"the trainer was very knowlegeable"
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"The trainer could customize the training for our company needs and teams could relate them better."
"Good training from Pritesh Shah"
"The instructor is very knowledgeable and shared variety of examples to explain different concepts. The training was tailored to my understanding level which was very helpful. I had plenty of flexibility in break time as well as scheduling these sessions with my medical issues. Very grateful for this training and all the tips and additional materials. Thank you"
"It was a good experienced and he did great of using real world examples that I was able to relate to. Pritesh were Explaining with extra slides in my work area. "
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ITIL Version 5 Foundation training for individuals and teams. Select a city in Germany to view upcoming dates, formats and pricing.
Here's everything you may ask...
ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the guiding principles and management practices, and suits IT and business professionals with no prior ITIL knowledge.
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