Module 2: Enhanced ITIL Service Value System (SVS)
- Evolution of the Service Value System in Version 5
- Updated governance approaches
- How guiding principles apply in AI-enabled environments
- Value chain activities enhancements
Starts from
GBP 370
Course Overview
Overview
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in London, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.
The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.
Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.
ITIL skills sit at the core of how London runs its IT services, and demand is strong across the City's banks, consultancies, global capability centres and public-sector bodies. With ITIL 5 newly released, employers want teams working to the current version, and certified service management professionals command a clear pay premium. Roles span service desk and problem management through to service delivery managers, ITSM consultants and heads of service operations. Here is what the London market is telling us right now.
ITIL 5 is the new baseline for service management in London. Update your ITIL 4 credential, stay current with employers, and lead service operations with confidence. Join an upcoming cohort today.
London's service management market is moving to ITIL 5, and employers increasingly separate professionals on the current version from those still on ITIL 4. Here is which side of that line you want to be on.
Sources: Indeed, Glassdoor, IT Jobs Watch (London/UK) 2026.
The ITIL V5 Foundation Bridge path in London is fast: complete the focused 1-day training and pass the bridge exam to update your ITIL Foundation credential. A prior ITIL Foundation certification is recommended.
The ITIL V5 Foundation Bridge curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation Bridge syllabus and covers all tested topics. Modules are delivered over 1 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation Bridge-format mock exams that mirror the live PeopleCert paper.
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With 60% of content either modified or entirely new, this module frames exactly where to focus your limited prep time.
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This ITIL 5 Bridge training builds directly on your ITIL 4 Foundation knowledge, focusing only on what is new and changed. By the end you can speak the updated language, apply the new concepts at work and sit the bridge exam with confidence.
Identify the key enhancements and structural updates in ITIL 5, including the product and service lifecycle and the evolved ITIL Value System, so you know exactly what is new since ITIL 4.
Understand how ITIL 5 addresses modern digital and AI-enabled environments, and how the product and service lifecycle structures delivery across increasingly complex service ecosystems.
Get clear on new and redefined terminology and core concepts so you can communicate confidently with teams, partners and stakeholders working to the latest framework.
Apply the enhanced value-creation approach that links strategy, delivery and measurable outcomes across the full stakeholder ecosystem, including sustainability and experience.
Integrate the ITIL 5 updates into your existing ways of working to improve collaboration, performance and results in real service management contexts.
Build readiness for the closed-book PeopleCert exam of 20 questions in 30 minutes with practice questions focused on the new and changed content in ITIL 5.
IT Service Manager
ITSM Practitioner
Service Desk Lead
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
ITIL-certified Professional

We offer flexible ITIL V5 Foundation Bridge training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer instructor-led classroom sessions, live online learning, corporate team training, or personalized coaching, choose the option that best supports your ITIL V5 Foundation Bridge certification journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation Bridge training format combines expert guidance, peer interaction, and practical exercises to help learners understand the latest ITIL updates and certification requirements.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals who prefer in-person learning and structured preparation for the ITIL V5 Foundation Bridge certification exam.
Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organizations looking to upgrade employee knowledge to the latest ITIL framework, standardize service management practices, and strengthen operational excellence through team-based learning initiatives. This ITIL V5 Foundation Bridge corporate training solution can be customized to organizational requirements.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Organizations seeking ITIL V5 Foundation Bridge corporate training for employees and IT service management teams.
One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides targeted ITIL V5 Foundation Bridge exam preparation and customized coaching support.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to successfully earn the ITIL V5 Foundation Bridge certification.

Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
GBP 370
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.
As a trusted ITIL 5 Foundation Bridge training company in London, Invensis Learning delivers accredited, instructor-led ITIL training for professionals and teams updating to ITIL 5. Our programmes combine experienced, certified trainers, flexible live online and classroom delivery, structured courseware aligned to the latest PeopleCert and AXELOS standards, and dedicated learner support before, during and after training. Whether you are an individual ITSM professional keeping your credential current or a manager moving a team to ITIL 5, we make the transition efficient, practical and focused on real workplace application.
1-to-1
Doubt-Clearing Sessions
60+
Global Course Portfolio
100+
Countries Served
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Quality Management

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ISO 27001:2022 Certified

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Leaders in Training industry for 12+ years

Over 5000 five star reviews
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ITIL V5 Foundation Bridge Training Location in London
Hilton London Metropole, 225, Edgware Road, Paddington, City of Westminster, Greater London, England, W2 1JU, United Kingdom
ITIL V5 Foundation Bridge Training Location in London
Intercontinental London Park Lane, 1, Hamilton Place, Belgravia, City of Westminster, Greater London, England, W1J 7QY, United Kingdom
Updated to ITIL 5 in a Single Day
"Bridging to ITIL 5 was far quicker than I expected. The trainer focused on exactly what changed, so I could map the new value stream and lifecycle ideas to our service desk straight away. I passed the exam the same week."
Daniel Okafor
IT Service Delivery Manager
0/0
Perfect for Working Professionals
"I needed to keep my credential current for a role that listed the latest ITIL version. The one-day format fit around work, and the practice questions made the exam feel familiar. Highly recommended for anyone who already holds ITIL 4."
Hannah Whitfield
Problem Manager
0/0
Stayed Current for Client Work
"As a consultant I have to advise clients on current practice, so staying on the latest version matters. The course explained the AI and digital service management updates clearly and gave me language I now use with stakeholders."
Priya Sharma
ITSM Consultant
0/0
Smooth Team Transition to ITIL 5
"We moved our whole service management team across to ITIL 5 in a single training day each. Minimal disruption, consistent language afterwards, and a clear uplift in how the team talks about value and lifecycle."
Mark Davies
Head of IT Operations, Financial Services
0/0
Tailored Corporate Delivery That Worked
"Invensis organised a tailored bridge cohort for our ITSM staff. Scheduling was flexible, the trainer was credible, and our people came away certified and confident on the new framework. A smooth corporate experience throughout."
Claire Bennett
Learning and Development Lead, Public Sector
0/0
4.6
Ratings
100K+
Happy Learners
100+
Locations Worldwide
99%
Training Satisfaction
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Invensis Learning delivers industry-leading ITIL (Version 5) Foundation Bridge training solutions tailored for individuals and organizations.
The ITIL 5 Foundation Bridge is a short certification that lets ITIL 4 Foundation holders update their credential to ITIL 5, the latest version of the AXELOS framework. It focuses only on what is new and changed, so you transition efficiently without repeating foundational content. Passing grants the ITIL 5 Foundation credential.