Module 2: Enhanced ITIL Service Value System (SVS)
- Evolution of the Service Value System in Version 5
- Updated governance approaches
- How guiding principles apply in AI-enabled environments
- Value chain activities enhancements
Starts from
GBP 370
Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
Your Fast Route to the Latest Credential
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in London, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.
8 hours of instructor-led training
8 PDUs on completion of the training
Official PeopleCert ITIL V5 Foundation Bridge Digital Courseware
Practice questions, mock assessments and revision materials
PeopleCert ITIL V5 Foundation Bridge exam voucher
Retake the training within 2 months at no additional cost
Recordings of all training sessions.
of the ITIL (Version 5) Foundation Bridge Training Course
Do You Qualify for the ITIL (Version 5) Foundation Bridge Exam?
Value for Professionals and Teams
The ITIL Foundation Bridge (Version 5) exam tests only what is new and changed in ITIL (Version 5) relative to ITIL 4. Existing ITIL 4 knowledge is assumed as the baseline and is not re-tested. The exam covers the five topic areas PeopleCert publishes for the Bridge: key enhancements in ITIL (Version 5), digital product and service management evolution, updated language and core concepts, the enhanced value creation approach, and applying ITIL (Version 5) in practice. Through a combination of multiple-choice questions, candidates are tested on their understanding of the differences between ITIL 4 and ITIL (Version 5).
IT Service Manager
ITSM Practitioner
Service Desk Lead
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
ITIL-certified Professional
Your Next Move in Service Management
ITIL skills sit at the core of how London runs its IT services, and demand is strong across the City's banks, consultancies, global capability centres and public-sector bodies. With ITIL 5 newly released, employers want teams working to the current version, and certified service management professionals command a clear pay premium. Roles span service desk and problem management through to service delivery managers, ITSM consultants and heads of service operations. Here is what the London market is telling us right now.
Designation
ITIL (Version 5) Foundation Bridge Certified Professionals in London : Salary Insights and Trends
Hiring Companies in London
IT Jobs Watch · Glassdoor (London) 2026
Source: Capita · Computacenter · BT · NHS
ITIL 5 is the new baseline for service management in London. Update your ITIL 4 credential, stay current with employers, and lead service operations with confidence. Join an upcoming cohort today.
London's service management market is moving to ITIL 5, and employers increasingly separate professionals on the current version from those still on ITIL 4. Here is which side of that line you want to be on.
Sources: Indeed, Glassdoor, IT Jobs Watch (London/UK) 2026.
Step-by-Step Certification Process
The ITIL V5 Foundation Bridge path in London is fast: complete the focused 1-day training and pass the bridge exam to update your ITIL Foundation credential. A prior ITIL Foundation certification is recommended.
of the ITIL (Version 5) Foundation Bridge Certification Training
The ITIL V5 Foundation Bridge curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation Bridge syllabus and covers all tested topics. Modules are delivered over 1 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation Bridge-format mock exams that mirror the live PeopleCert paper.
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With 60% of content either modified or entirely new, this module frames exactly where to focus your limited prep time.
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Apply the Updates at Work
This ITIL 5 Bridge training builds directly on your ITIL 4 Foundation knowledge, focusing only on what is new and changed. By the end you can speak the updated language, apply the new concepts at work and sit the bridge exam with confidence.
Identify the key enhancements and structural updates in ITIL 5, including the product and service lifecycle and the evolved ITIL Value System, so you know exactly what is new since ITIL 4.
Understand how ITIL 5 addresses modern digital and AI-enabled environments, and how the product and service lifecycle structures delivery across increasingly complex service ecosystems.
Get clear on new and redefined terminology and core concepts so you can communicate confidently with teams, partners and stakeholders working to the latest framework.
Apply the enhanced value-creation approach that links strategy, delivery and measurable outcomes across the full stakeholder ecosystem, including sustainability and experience.
Integrate the ITIL 5 updates into your existing ways of working to improve collaboration, performance and results in real service management contexts.
Build readiness for the closed-book PeopleCert exam of 20 questions in 30 minutes with practice questions focused on the new and changed content in ITIL 5.
for Professionals and Teams
We offer flexible ITIL V5 Foundation Bridge training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer instructor-led classroom sessions, live online learning, corporate team training, or personalized coaching, choose the option that best supports your ITIL V5 Foundation Bridge certification journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation Bridge training format combines expert guidance, peer interaction, and practical exercises to help learners understand the latest ITIL updates and certification requirements.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals who prefer in-person learning and structured preparation for the ITIL V5 Foundation Bridge certification exam.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations looking to upgrade employee knowledge to the latest ITIL framework, standardise service management practices, and strengthen operational excellence through team-based learning initiatives. This ITIL V5 Foundation Bridge corporate training solution can be customised to organisational requirements.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Organisations seeking ITIL V5 Foundation Bridge corporate training for employees and IT service management teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides targeted ITIL V5 Foundation Bridge exam preparation and customised coaching support.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to successfully earn the ITIL V5 Foundation Bridge certification.

Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
GBP 370
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.
Trusted by ITSM Teams
As a trusted ITIL 5 Foundation Bridge training company in London, Invensis Learning delivers accredited, instructor-led ITIL training for professionals and teams updating to ITIL 5. Our programmes combine experienced, certified trainers, flexible live online and classroom delivery, structured courseware aligned to the latest PeopleCert and AXELOS standards, and dedicated learner support before, during and after training. Whether you are an individual ITSM professional keeping your credential current or a manager moving a team to ITIL 5, we make the transition efficient, practical and focused on real workplace application.
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Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL V5 Foundation Bridge Training Location in London
Hilton London Metropole, 225, Edgware Road, Paddington, City of Westminster, Greater London, England, W2 1JU, United Kingdom
ITIL V5 Foundation Bridge Training Location in London
Intercontinental London Park Lane, 1, Hamilton Place, Belgravia, City of Westminster, Greater London, England, W1J 7QY, United Kingdom
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"Sathish Kumar was a great course facilitator, took the time to explaine with a calm voice and lots of patience all the topics and questions. Really recommend that course with him. "
"Sathish was very thorough taking us through each session from start to finish, quite informative and I am confident that I will pass the exam."
"Great instructor lots of really good examples & ties back to our business "
"your Sales Rep Kevin was very pushy to sign up but when we finally did we had no support - no confirmation of booking, and constant reminders to pay even when we already had. The training itself was good, the trainer was great although she had her camera off the entire training. "
"Invensis provided excellent support in helping me activate my benefits. The process was quick, smooth, and very professional. Thank you for the great "
"The Instructor. (Sathish Kumar) He delivers the content that are easy to understand. "
"Trainer Pritesh Shah was very knowledgeable and prepared a training with examples that helped me understand the process better! Thank you very much!"
"the support which i have gained from people cert on technical issues while i try to register and book my exam , was super . i have been strugling to solve it by my self, however, upon request and with the support of Manjilat i have been able to register with snap support which is helpful and on time. i realy apreciaate it! "

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ITIL (Version 5) Foundation Bridge training for individuals and teams. Select a city in United Kingdom to view upcoming dates, formats and pricing.
Here's everything you may ask...
The ITIL 5 Foundation Bridge is a short certification that lets ITIL 4 Foundation holders update their credential to ITIL 5, the latest version of the AXELOS framework. It focuses only on what is new and changed, so you transition efficiently without repeating foundational content. Passing grants the ITIL 5 Foundation credential.